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A user named Janarthanan contacted Coursera Support regarding an issue with the name displayed on their certificate. Support representative Jossy S gathered necessary information and escalated the case to the Coursera for Business team for further assistance. Janarthanan will receive an email transcript of the chat and a follow-up regarding the resolution time.

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37 views1 page

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A user named Janarthanan contacted Coursera Support regarding an issue with the name displayed on their certificate. Support representative Jossy S gathered necessary information and escalated the case to the Coursera for Business team for further assistance. Janarthanan will receive an email transcript of the chat and a follow-up regarding the resolution time.

Uploaded by

Jana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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20E1813 (11/23/2021, 11:05:59 PM): Hi

20E1813 (11/23/2021, 11:06:39 PM): Are you there?


Jossy S (11/23/2021, 11:07:32 PM): Hello Learner, thank you for contacting Coursera
Support. My name is Jossy, and I will be more than glad to assist you today.
20E1813 (11/23/2021, 11:07:45 PM): Yup
20E1813 (11/23/2021, 11:07:58 PM): My certificate Name problem
20E1813 (11/23/2021, 11:08:06 PM): How to Solve
Jossy S (11/23/2021, 11:08:27 PM): I'm so sorry to hear that your name is wrong on
your certificate. Can you tell me your correct name spelling?
20E1813 (11/23/2021, 11:08:34 PM):
https://www.coursera.org/account/accomplishments/certificate/LTWMP4F9G93A?
utm_source=android&utm_medium=certificate&utm_content=cert_image&utm_campaign=shari
ng_cta&utm_product=course
20E1813 (11/23/2021, 11:08:39 PM): Check it out
20E1813 (11/23/2021, 11:08:51 PM): My name is Janarthanan
Jossy S (11/23/2021, 11:10:28 PM): Thank you for the information. Can you please
provide me with the following information:
Jossy S (11/23/2021, 11:10:45 PM): Your location: Your Id type, ID issuing country
and your correct spelling name, please
20E1813 (11/23/2021, 11:10:59 PM): My name is Janarthanan but Showing Permanent
account number
20E1813 (11/23/2021, 11:11:31 PM): ID means?
20E1813 (11/23/2021, 11:11:45 PM): I'm from India
20E1813 (11/23/2021, 11:12:02 PM): I Verified using my PAN CARD
Jossy S (11/23/2021, 11:12:18 PM): ID identification
Jossy S (11/23/2021, 11:12:37 PM): Thank you for your name only will be:
Janarthanan, correct?
20E1813 (11/23/2021, 11:12:48 PM): Yeah
Jossy S (11/23/2021, 11:14:42 PM): Thanks for the information, Janarthanan. It
looks like we will need some time to review your case further. I am going to
escalate this to our Coursera for Business team so they can further assist you.
This means that I will be ending this chat and it will become a Support Ticket.

You will receive an email transcript of our chat for your records, and someone will
be taking a look into your case as soon as possible. We really appreciate your
patience and understanding.
20E1813 (11/23/2021, 11:15:23 PM): How much time take

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