AskPearson (6/8/2024, 12:08:32 am): Hey there!
I'm Pearson's Support Sidekick📚
Whether it's teaching or learning, I'm here to help you get back on track!
AskPearson (6/8/2024, 12:08:33 am): I understand you might need some help with a
technical issue.
AskPearson (6/8/2024, 12:08:34 am): I'll just need to collect some information.
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AskPearson (6/8/2024, 12:09:02 am): ^{"t":"allow"}^
AskPearson (6/8/2024, 12:09:03 am): Give me a moment to connect you.
Hannah Alyssa I (6/8/2024, 12:09:08 am): Hi, my name is Hannah Alyssa. One moment
please while I review the details you have provided.
Hannah Alyssa I (6/8/2024, 12:11:21 am): Thank you for patiently waiting. How can I
help you today?
undefined (6/8/2024, 12:12:05 am): I would like to tell you one thing first,
im not a student
undefined (6/8/2024, 12:12:30 am): im interested in one of the book.
undefined (6/8/2024, 12:13:08 am): https://media.pearsoncmg.com/bc/abp/engineering-
resources/products/product.html#product,isbn=0134814975
undefined (6/8/2024, 12:13:46 am): i have bought this companion videos a minutes
before
undefined (6/8/2024, 12:14:33 am): i would like to know, how can i access this
video.
Hannah Alyssa I (6/8/2024, 12:15:25 am): Thank you for being Interested with one of
Pearson book. I do understand that you wanted to know how you can watch the videos.
No worries, I will be glad to help you how you can access that video.
Hannah Alyssa I (6/8/2024, 12:15:54 am): Before we go any further. Just to confirm,
am I chatting with Thanga Pandiyan?
undefined (6/8/2024, 12:16:12 am): yes. i am
Hannah Alyssa I (6/8/2024, 12:16:55 am): Thank you, Micah. Can you also confirm
your email address, please?
undefined (6/8/2024, 12:17:19 am): [email protected]
Hannah Alyssa I (6/8/2024, 12:19:35 am): Thank you confirming Thanga, please keep
this case number as a reference of our chat 50088588.
undefined (6/8/2024, 12:19:56 am): okay
Hannah Alyssa I (6/8/2024, 12:21:48 am): Thank you Thanga. Going back to your
concern, May I know if you have received a confirmation email for the video
purchase?
undefined (6/8/2024, 12:22:29 am): nope
Hannah Alyssa I (6/8/2024, 12:23:46 am): I see. May I know what email have you used
to purchased the video?
undefined (6/8/2024, 12:24:24 am): [email protected]
undefined (6/8/2024, 12:24:31 am): this only
Hannah Alyssa I (6/8/2024, 12:24:57 am): Thank you, and May I also know when did
you purchased the video?
undefined (6/8/2024, 12:25:27 am): 20 minutes before
undefined (6/8/2024, 12:26:37 am): i have the account id and order id and login
name information.
Hannah Alyssa I (6/8/2024, 12:28:34 am): Upon checking the order has been placed
and is in on our system already. When placing this order, It should have asked you
to create a Pearson account, Do you remember the username and password you used for
the Pearson account?
undefined (6/8/2024, 12:28:55 am): yes
undefined (6/8/2024, 12:29:07 am): i know username and password
Hannah Alyssa I (6/8/2024, 12:29:32 am): Can you tell me the username you remember?
undefined (6/8/2024, 12:29:46 am): thangapandiyan12141
Hannah Alyssa I (6/8/2024, 12:30:19 am): Thank you. That is the right username I am
seeing here in our system.
undefined (6/8/2024, 12:30:35 am):
https://media.pearsoncmg.com/ph/esm/ecs_hibbeler_statics15/cw/login/sign-in.php?
dest=https://media.pearsoncmg.com/ph/esm/ecs_hibbeler_statics15/cw/index.php
undefined (6/8/2024, 12:30:53 am): i was tried to login this website link
undefined (6/8/2024, 12:31:03 am): this is the correct link ?
Hannah Alyssa I (6/8/2024, 12:31:03 am): Let's try to do password reset and see if
it'll let you in. I will send you a password reset.
Hannah Alyssa I (6/8/2024, 12:31:21 am): I just sent the password reset email, can
you please check your email inbox?
undefined (6/8/2024, 12:31:57 am): yes. i got mail. im resetting password now.
allow me a moment.
Hannah Alyssa I (6/8/2024, 12:32:16 am): Yes, that is the correct website link.
Hannah Alyssa I (6/8/2024, 12:32:43 am): Sure Thanga, Just let me know once you are
done. Thank you.
undefined (6/8/2024, 12:33:40 am): yes
undefined (6/8/2024, 12:33:58 am): im done with changing password
undefined (6/8/2024, 12:34:10 am): but still i cant able to login
undefined (6/8/2024, 12:35:03 am): Invalid login name/password combination OR you
don't have a subscription to this site
undefined (6/8/2024, 12:35:11 am): its says this error
Hannah Alyssa I (6/8/2024, 12:35:28 am): Thank you for doing that. Let me check
with my resources here if there is something else we can try. Please give me one to
two minutes, I'll be right back.
undefined (6/8/2024, 12:35:39 am): okay
Hannah Alyssa I (6/8/2024, 12:36:22 am): Thank you, please stay connected.
undefined (6/8/2024, 12:36:30 am): sure
Hannah Alyssa I (6/8/2024, 12:38:36 am): Thank you for your patience, Thanga. The
issue is replicated from our end and because of this I will have to advance your
case to our higher level of support so they can further investigate your concern.
undefined (6/8/2024, 12:38:57 am): okay
Hannah Alyssa I (6/8/2024, 12:39:13 am): I deeply regret the inconvenience. Rest
assured that our team will look into your case as soon as I forward it to our
advancement team.
Hannah Alyssa I (6/8/2024, 12:39:24 am): Someone from our advancement team will
contact you about your case.
undefined (6/8/2024, 12:39:35 am): okay
Hannah Alyssa I (6/8/2024, 12:40:34 am): Aside from this error, Is there anything
else that I can help you with?
undefined (6/8/2024, 12:41:01 am): nothing else
undefined (6/8/2024, 12:41:05 am): thank you