AskPearson (8/9/2023, 9:30:54 PM): Hey there!

I'm Pearson's Support Sidekick📚

Whether it's teaching or learning, I'm here to help you get back on track!
AskPearson (8/9/2023, 9:30:55 PM): I understand you might need some help with a
technical issue.
AskPearson (8/9/2023, 9:30:56 PM): I'll just need to collect some information.
AskPearson (8/9/2023, 9:30:57 PM): ^{"t":"block","msg":"Please complete the form
above"}^
AskPearson (8/9/2023, 9:30:58 PM): ^{"t":"formcard","b":"Pearson
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AskPearson (8/9/2023, 9:32:03 PM): Please enter your name and phone number.
AskPearson (8/9/2023, 9:32:04 PM): ^{"t":"formcard","b":"Pearson
EdAssist","resp":"a0M5p00000a6yHfEAI","objName":"LiveChatTranscript","cKeyAPI":"cha
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AskPearson (8/9/2023, 9:32:45 PM): ^{"t":"allow"}^
AskPearson (8/9/2023, 9:32:45 PM): Give me a moment to connect you.
Ruby Anne S (8/9/2023, 9:32:57 PM): Hi, my name is Ruby Anne. One moment please
while I review the details you have provided.
undefined (8/9/2023, 9:33:23 PM): ok
Ruby Anne S (8/9/2023, 9:33:43 PM): Please take note of your case number 47173775
as a reference for this chat.
Ruby Anne S (8/9/2023, 9:34:09 PM): How can I help you today Kamya?
undefined (8/9/2023, 9:34:36 PM): I'm trying getting in person read it's won't let
me in
Ruby Anne S (8/9/2023, 9:35:00 PM): Just to verify this is for Pearson eText,
correct?
undefined (8/9/2023, 9:35:05 PM): Yes
Ruby Anne S (8/9/2023, 9:35:14 PM): I am very sorry for the inconvenience, and I
understand how important it is for you to get this sorted out. Do not worry, we
will find the best solution to this.
Ruby Anne S (8/9/2023, 9:35:54 PM): May I ask for the exact title of the eText that
you wanted to access?
undefined (8/9/2023, 9:36:03 PM): Ok
undefined (8/9/2023, 9:37:01 PM): access pearson
Ruby Anne S (8/9/2023, 9:37:20 PM): Do you have an access code, Kamya?
undefined (8/9/2023, 9:37:51 PM): SOCKET_RP_13
Ruby Anne S (8/9/2023, 9:39:28 PM): Thank you for providing the error message that
you are receiving. Just to be clear, are you trying to enroll in a course, or
purchasing an access for eText only?
undefined (8/9/2023, 9:39:43 PM): Yes
Ruby Anne S (8/9/2023, 9:41:05 PM): Are you trying to enroll in a course?
undefined (8/9/2023, 9:41:21 PM): Yes
Ruby Anne S (8/9/2023, 9:42:29 PM): May I ask if your course is linked to
Blackboard, Moodle, Canvas, Brightspace or is it just through Pearson directly?
undefined (8/9/2023, 9:42:51 PM): Just Pearson
Ruby Anne S (8/9/2023, 9:43:10 PM): Thank you. Do you have the course ID?
undefined (8/9/2023, 9:43:17 PM): No
Ruby Anne S (8/9/2023, 9:44:31 PM): Did you receive any instructions from your
PRofessor, on how to enroll in a course?
undefined (8/9/2023, 9:45:26 PM): socket Pearson
Ruby Anne S (8/9/2023, 9:46:16 PM): Sorry, I think that's the error message that
you are receiving. What website are you using right now to access Pearson?