Question - 1/60
Reworking _______ the cost of quality.
Answer Choices
Decreases
Increases
Neutralises
No effect
Question - 2/60
Japanese companies mostly are not ISO certified because they think they are beyond the requirements
of ISO.
Answer Choices
TRUE
FALSE
Cant say
None
Question - 3/60
Which of the following is not an example of a quality control parameter for the post office?
Answer Choices
Response time
Sorting accuracy
Time of delivery
Percentage of express mail delivered on time
Question - 4/60
The concept of common and special causes of variations was developed by:
Answer Choices
Deming
Walter Shewhart
Juran�
Taguchi
Question - 5/60
The control of quality involves the following processes except:
Answer Choices
Assess actual quality performance
Compare performance with goals
Act on differences between performance and goals
None of the given options
Question - 6/60
Which of the following is the contributor to equipments as a cause in free-throwing cause-and-effect
diagram?
Answer Choices
Basketball
Games
Video camera
Touched rim
Question - 7/60
In a control chart, the sample values will fall within upper control limit (UCL) and the lower control limit
(LCL) if the process is affected only by _____ causes of variation.
Answer Choices
common
random
special
cumulative
Question - 8/60
Example of prevention costs is:
Answer Choices
Quality improvement projects
Downgrading
To link outcomes to uses
Warranty claims
Question - 9/60
The standards for output based on quality and customer-service requirements that originate at the
organizational and process levels include requirements for all of the following EXCEPT:
Answer Choices
Accuracy
Innovation
Timeliness
Turnover
Question - 10/60
The success of Japanese manufacturers is due to ________, small and incremental
Answer Choices
improvements in design and production.
Continuous
Abrupt
Continual
Question - 11/60
What is the relationship between Ishikawa and Deming?
Answer Choices
Son and father
Nephew and uncle
Student and teacher
Grandson and grandfather
Question - 12/60
In the set of matrices is used to relate the voice of the customer to technical features andproduction
planning and control requirements the following symbols ? and ? are used to denote _____ and _____
respectively.
Answer Choices
a weak relationship; a strong relationship
a very strong relationship; a weak relationship
a strong relationship; a weak relationship
a very strong relationship; a strong relationship
Question - 13/60
Why the factory managers created inspection departments?
Answer Choices
To keep defective products aside, ensuring they do not reach the customers
To ensure quantity of goods/services
To count,grade, and rework
All of the given options
Question - 14/60
The ?father? of statistical quality control is:
Answer Choices
F. W. Taylor
Joseph M. Juran
Philip Crosby
Walter Shewhart
Question - 15/60
Best price or zero cost is:
Answer Choices
To keep defective products aside, ensuring they do not reach the customers
Prerogative cost
To count, grade, and rework
Cost leadership
Question - 16/60
During 1800s,the quality was viewed as:
Answer Choices
A problem can never be solved
A problem to be solved
A tool for measuring system
A remedy to control decline
Question - 17/60
What is quality for any organization?
Answer Choices
solution
A problem
A specification
A project
Question - 18/60
Which of the following helps you distinguish between normal and unusual variation in a process?
Answer Choices
Control Chart
Cause and effect diagram
Pareto Chart
Scatter Diagram
Question - 19/60
Big Q is:
Answer Choices
Quality of services
Quality of people
Quality of processes
All of the above
Question - 20/60
The phenomenon that occurs when small changes in demand occur, the variation in production and
inventory levels becomes increasingly amplified upstream at distribution centers, factories, and
suppliers, that results in unnecessary costs and difficulties in managing material flow is known as:
Answer Choices
upstream variation
flagellation
bullwhip effect
quality dilemma
Question - 21/60
Which of the following statements is TRUE about Deming?s philosophy?
Answer Choices
It is based on improving products and services by reducing uncertainty and variability in the
design and manufacturing processes
Quality is either or not present in the whole organization; that quality is the responsibility of
everyone in the organization
Increasing conformance to specifications through elimination of defects, supported extensively by
statistical tools for analysis
Increasing loss, for the producer, the customer, and society, associated with increasing variability
from a target value
Question - 22/60
One of the most effective means of implementing quality initiatives for executive management is to:
Answer Choices
Establish quality goals tied to organizational performance
Conduct meetings on quality and demonstrate support for initiatives
Make public announcements explaining the company's quality goals
Hire a quality consultant to develop a total quality plan and lead its implementation
Question - 23/60
Motorola was committed to which of the following campaigns in 1980s?
Answer Choices
Zero defect
Six sigma
Benchmarking
Cause-and-effect analysis
Question - 24/60
The Six Sigma is a new file separate from the total quality philosophy.
Answer Choices
TRUE
FALSE
Cant say
None
Question - 25/60
Crosby?s approach to management is:
Answer Choices
problem that can never be solved
Absolutes of Quality Management
Interim Management
ISO
Question - 26/60
The ISO 9001:2000 standards are
Answer Choices
More widely adopted in the U.S. than in Europe
Quality management procedures that address leadership, documentation, and record-keeping
Are known as the Baldrige standards in the U.S
A set of product specifications for all industries
Question - 27/60
Which of the following statements is true about various service components: degree of customer
contact and interaction, the degree of labor intensity, and the degree of customization?
Answer Choices
A railroad is high in labor intensity but low on the other two dimensions.
An interior design service would be low in all three dimensions.
A hair-stylist would be high in all three dimensions.
A fast-food restaurant would be high in customization and customer contact, but low in labor
intensity.
Question - 28/60
__________ is the judge of quality.
Answer Choices
Customer
Supplier
Producer
None of the given options
Question - 29/60
Which of the following is TRUE about entry-level managers as noted by Deming in Japan?
Answer Choices
spend 5 to 20 years on the factory floor
They spend 4 to 12 years on the factory floor
spend 4 to 17 years on the factory floor
spend 7 to 22 years on the factory floor
Question - 30/60
Which of the following is TRUE for higher costs of quality?
Answer Choices
Doing the wrong thing in the wrong way
Doing the wrong thing in the right way
Doing the right thing in the wrong way
Doing the right thing in the right way
Question - 31/60
The no. of principles in Dr. W. Edwards Deming's quality principles is ___________
Answer Choices
10
12
14
Question - 32/60
The Pareto Principle is a technique used by quality managers to determine the quality control problems
concerning a particular service or manufacturing process to be corrected. Which of the following
statements best represents the problems employed by this principle?
Answer Choices
In order to minimize financial losses, all problems should be corrected
The majority of defects are caused by a small percentage of the identifiable problems.
In order to achieve zero defects, all quality control problems should be corrected
Generally, 80% of the quality control problems are justifiable for correction via cost-benefit
analysis
Question - 33/60
Which of the following is the contributor to materials as a cause in free-throwing cause-and-effect
diagram?
Answer Choices
Basketball
Games
Video camera
Touched rim
Question - 34/60
____________ is a graphic tool for defining the relationship between customer desires and the
firm/product capabilities.
Answer Choices
House of Quality
Affinity diagram
Arrow diagram
None of the given option
Question - 35/60
Which of the following is required to ensure quality?
Answer Choices
Absence of wastage
Absence of defects
Absence of variations
Absence of specifications
Question - 36/60
Which of the following was developed by Motorola to improve its processes by minimizing defects?
Answer Choices
ISO 9000
Six sigma
QS 9000
TQM
Question - 37/60
Nonconformance is an expense of:
Answer Choices
Profit of quality
Defects of quality
Quality of product
Cost of quality
Question - 38/60
ISO 9000 certification:
Answer Choices
Aims to promote top management?s commitment to TQM
Certifies products and their manufacturing processes
Does not apply to service industries
Is seen as a customer requirement
Question - 39/60
____________ provides information on how productivity and quality can be continuously improved
through problem identification.
Answer Choices
Statistical quality control
Statistical process control
Tree Diagram
None of the given option
Question - 40/60
According to Juran trilogy, quality control involves which of the following process(es).
Answer Choices
Assessment of actual quality performance
Comparison of performance with goals
Action on differences between performance and goals
All of the given options
Question - 41/60
According to Crosby, most companies spend ______________ percent of their sales dollars on quality
costs.
Answer Choices
15 to20
20 to 25
25 to 30
None of the given options
Question - 42/60
Which of the following statements is true about routine inspection:
Answer Choices
It adds value to the product
It acknowledges defects as well as adds value to the product
It acknowledges defects but does not add value to the product
All of the given options
Question - 43/60
During 1950s, controlling quality meant:
Answer Choices
To understand and address the causes of poor quality
To simplify and speed up process
To link outcomes to uses
Acting on defects
Question - 44/60
Which of the following may be a dimension of quality?
Answer Choices
Performance
Conformance
Reliability
Durability
Question - 45/60
Juran advocates a never-ending spiral of activities that includes all of the following EXCEPT:
Answer Choices
Product development
Workers
Inspection and testing
Purchasing
Question - 46/60
________ concepts are referred to as statistical quality control (SQC).
Answer Choices
Shewhart?s
Deming?s
Juran?s
Crosby?s
Question - 47/60
If the change was successful, implement it on a wider scale and continuously assess your results.
Which stage represents this statement in the Shewhart Cycle?
Answer Choices
Do stage
Act stage
Plan stage
Check stage
Question - 48/60
Quality checklists are used to:
Answer Choices
Ensure that Quality Assurance steps were followed
Keep quality inspectors busy
Inform upper management where failures occur
Prevent project audits
Question - 49/60
________ refers to general processes of improvement and encompasses discontinuous improvements
Answer Choices
Continuous improvement
Continual improvement
Constant improvement
Consecutive improvement
Question - 50/60
_____ is an approach for mistake-proofing processes using automatic devices or methods to avoid
simple human error.
Answer Choices
Poka-yoke
QFD
Quality circles
Fail secure
Question - 51/60
Which of the following is the odd one out?
Answer Choices
Peter Drucker
Philip Crosby
W. Edwards Deming
Kaoro Ishikawa
Question - 52/60
What is the traditional view of quality?
Answer Choices
Quality is measured by establishing an acceptable level of conformance
Quality is measured by establishing an acceptable level of employee satisfaction
Quality is measured by establishing an acceptable level of nonconformance
Quality is measured by establishing an acceptable level of both conformance and nonconformance
Question - 53/60
What is the only tool of the seven tools that is not based on statistics?
Answer Choices
Pareto Chart
Fishbone Diagram
Scatter Diagram
Histogram
Question - 54/60
TPM Objectives Comprises
Answer Choices
Achieve Zero Defects, Zero Breakdown and Zero accidents in all functional areas of the
organization.
Involve people in all levels of organization.
Form different teams to reduce defects and self-Maintenance
All of the Above
Question - 55/60
Which of the following document(s) is (are) included in the quality system?
Answer Choices
A quality policy
Customer focus
Commitment
All of the given options
Question - 56/60
Methods of continuous improvement include _________.
Answer Choices
Six Sigma
Lean Production
Kaizen
All of the given options
Question - 57/60
Total quality costs include:
Answer Choices
Prevention costs
Appraisal costs
Failure costs
All of the given options
Question - 58/60
is best known for his zero defects management.
Answer Choices
Crosby
Deming
Juran
None of the given options
Question - 59/60
For what duration is the ISO certification valid for any organization?
Answer Choices
5 years
4 years
3 years
2 years
Question - 60/60
Appropriate motives for adopting ISO 9000 include which of the following?
Answer Choices
To create a quality management system
To improve operations
To conform to the requirements of customers
All of the given options
Sr.
No Q
which of the following may be a
1 dimension of quality
B All of these
the underlying causes) of tqm
2 deficiencies is (are)
D All
The Pareto Principle is a technique
used by quality managers to
determine which quality control
problems concerning a particular
service or manufacturing process
3 should be corrected
D
4 the iso 9001:2000 are
D a set of specifications for all industries
which of the following is not a part of
5 concept poka-yoke
C Inspection
which of the following is used to
6 reduce faults in design
A Design FMEA
Appropriate motives for adopting ISO
7 9000 include which of the
following?
D All
Graphic technique for defining the
8 relationship between customer desires
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and product
A House of quality
which of the following helps you
distinguish between normal and
9 unusual variation in a process
A Control Chart
according to crosby most companies is
10% of their sales dollars on quality
10 cost
A 15 to 20
poka yoke can be implemented in
11 areas
D All
which of the following statements is
not true about total quality
12 management
D tqm requires ISO 9000 certification
for what duration is the ISO
13 certification valid for any organization
C 3 years
14 example of prevention cost is
A Quality improvement projects
15 tpm objectives comprises
D All of the above
which of the following is the odd one
16 out
A Peter drucker
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which of the following is true for
17 higher costs of quality
Doing the wrong thing in the wrong
A way
A successful TQM program
18 incorporates all of the following except
D centralized decision-making authority
direct benefits of tpm included all
19 except
B Increase in customer complaints
20 best price of zero cost is
A to keep defective products aside
21 tpm terminology includes
D All
22 ISO 9000 certification
certifies products and their
B manufacturing processes
which of the following is the
contributor to equipments as a cause
23 free throwing cause and effect diagram
A Basket ball
methods of continuous improvement
24 include
D All
25 the elements of fmeca are
D all of the above
26 what is the only tool of the seven tools
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that is not based on Statistics
B Fishbone
the methods of detection based poka
27 yoke are
D All
28 DFMEA stands for
A design failure mode n effect analysis
29 what is the objective of a tqm system
B continual improvement
the Six Sigma is a new area separate
30 from the total quality philosophy
B FALSE
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