Question - 1/60

Reworking _______ the cost of quality.

Answer Choices

Decreases

Increases

Neutralises

No effect

Question - 2/60
Japanese companies mostly are not ISO certified because they think they are beyond the requirements
of ISO.

Answer Choices

TRUE

FALSE

Cant say

None

Question - 3/60
Which of the following is not an example of a quality control parameter for the post office?

Answer Choices

Response time

Sorting accuracy

Time of delivery

Percentage of express mail delivered on time

Question - 4/60
The concept of common and special causes of variations was developed by:

Answer Choices

Deming

Walter Shewhart
 Juran�

Taguchi

Question - 5/60
The control of quality involves the following processes except:

Answer Choices

Assess actual quality performance

Compare performance with goals

Act on differences between performance and goals

None of the given options

Question - 6/60
Which of the following is the contributor to equipments as a cause in free-throwing cause-and-effect
diagram?

Answer Choices

Basketball

Games

Video camera

Touched rim

Question - 7/60
In a control chart, the sample values will fall within upper control limit (UCL) and the lower control limit
(LCL) if the process is affected only by _____ causes of variation.

Answer Choices

common

random

special

cumulative

Question - 8/60
Example of prevention costs is:
Answer Choices

Quality improvement projects

Downgrading

To link outcomes to uses

Warranty claims

Question - 9/60
The standards for output based on quality and customer-service requirements that originate at the
organizational and process levels include requirements for all of the following EXCEPT:

Answer Choices

Accuracy

Innovation

Timeliness

Turnover

Question - 10/60
The success of Japanese manufacturers is due to ________, small and incremental

Answer Choices

improvements in design and production.

Continuous

Abrupt

Continual

Question - 11/60
What is the relationship between Ishikawa and Deming?

Answer Choices

Son and father

Nephew and uncle

Student and teacher

Grandson and grandfather

Question - 12/60
In the set of matrices is used to relate the voice of the customer to technical features andproduction
planning and control requirements the following symbols ? and ? are used to denote _____ and _____
respectively.

Answer Choices

a weak relationship; a strong relationship

a very strong relationship; a weak relationship

a strong relationship; a weak relationship

a very strong relationship; a strong relationship

Question - 13/60
Why the factory managers created inspection departments?

Answer Choices

To keep defective products aside, ensuring they do not reach the customers

To ensure quantity of goods/services

To count,grade, and rework

All of the given options

Question - 14/60
The ?father? of statistical quality control is:

Answer Choices

F. W. Taylor

Joseph M. Juran

Philip Crosby

Walter Shewhart

Question - 15/60
Best price or zero cost is:

Answer Choices

To keep defective products aside, ensuring they do not reach the customers

Prerogative cost
 To count, grade, and rework

Cost leadership

Question - 16/60
During 1800s,the quality was viewed as:

Answer Choices

A problem can never be solved

A problem to be solved

A tool for measuring system

A remedy to control decline

Question - 17/60
What is quality for any organization?

Answer Choices

solution

A problem

A specification

A project

Question - 18/60
Which of the following helps you distinguish between normal and unusual variation in a process?

Answer Choices

Control Chart

Cause and effect diagram

Pareto Chart

Scatter Diagram

Question - 19/60
Big Q is:

Answer Choices
 Quality of services

Quality of people

Quality of processes

All of the above

Question - 20/60
The phenomenon that occurs when small changes in demand occur, the variation in production and
inventory levels becomes increasingly amplified upstream at distribution centers, factories, and
suppliers, that results in unnecessary costs and difficulties in managing material flow is known as:

Answer Choices

upstream variation

flagellation

bullwhip effect

quality dilemma

Question - 21/60
Which of the following statements is TRUE about Deming?s philosophy?

Answer Choices

It is based on improving products and services by reducing uncertainty and variability in the
design and manufacturing processes
Quality is either or not present in the whole organization; that quality is the responsibility of
everyone in the organization
Increasing conformance to specifications through elimination of defects, supported extensively by
statistical tools for analysis
Increasing loss, for the producer, the customer, and society, associated with increasing variability
from a target value

Question - 22/60
One of the most effective means of implementing quality initiatives for executive management is to:

Answer Choices

Establish quality goals tied to organizational performance

Conduct meetings on quality and demonstrate support for initiatives

Make public announcements explaining the company's quality goals

Hire a quality consultant to develop a total quality plan and lead its implementation
Question - 23/60
Motorola was committed to which of the following campaigns in 1980s?

Answer Choices

Zero defect

Six sigma

Benchmarking

Cause-and-effect analysis

Question - 24/60
The Six Sigma is a new file separate from the total quality philosophy.

Answer Choices

TRUE

FALSE

Cant say

None

Question - 25/60
Crosby?s approach to management is:

Answer Choices

problem that can never be solved

Absolutes of Quality Management

Interim Management

ISO

Question - 26/60
The ISO 9001:2000 standards are

Answer Choices

More widely adopted in the U.S. than in Europe

Quality management procedures that address leadership, documentation, and record-keeping

Are known as the Baldrige standards in the U.S

 A set of product specifications for all industries

Question - 27/60
Which of the following statements is true about various service components: degree of customer
contact and interaction, the degree of labor intensity, and the degree of customization?

Answer Choices

A railroad is high in labor intensity but low on the other two dimensions.

An interior design service would be low in all three dimensions.

A hair-stylist would be high in all three dimensions.

A fast-food restaurant would be high in customization and customer contact, but low in labor
intensity.

Question - 28/60
__________ is the judge of quality.

Answer Choices

Customer

Supplier

Producer

None of the given options

Question - 29/60
Which of the following is TRUE about entry-level managers as noted by Deming in Japan?

Answer Choices

spend 5 to 20 years on the factory floor

They spend 4 to 12 years on the factory floor

spend 4 to 17 years on the factory floor

spend 7 to 22 years on the factory floor

Question - 30/60
Which of the following is TRUE for higher costs of quality?

Answer Choices
 Doing the wrong thing in the wrong way

Doing the wrong thing in the right way

Doing the right thing in the wrong way

Doing the right thing in the right way

Question - 31/60
The no. of principles in Dr. W. Edwards Deming's quality principles is ___________

Answer Choices

10

12

14

Question - 32/60
The Pareto Principle is a technique used by quality managers to determine the quality control problems
concerning a particular service or manufacturing process to be corrected. Which of the following
statements best represents the problems employed by this principle?

Answer Choices

In order to minimize financial losses, all problems should be corrected

The majority of defects are caused by a small percentage of the identifiable problems.

In order to achieve zero defects, all quality control problems should be corrected
Generally, 80% of the quality control problems are justifiable for correction via cost-benefit
analysis

Question - 33/60
Which of the following is the contributor to materials as a cause in free-throwing cause-and-effect
diagram?

Answer Choices

Basketball

Games

Video camera

Touched rim
Question - 34/60
____________ is a graphic tool for defining the relationship between customer desires and the
firm/product capabilities.

Answer Choices

House of Quality

Affinity diagram

Arrow diagram

None of the given option

Question - 35/60
Which of the following is required to ensure quality?

Answer Choices

Absence of wastage

Absence of defects

Absence of variations

Absence of specifications

Question - 36/60
Which of the following was developed by Motorola to improve its processes by minimizing defects?

Answer Choices

ISO 9000

Six sigma

QS 9000

TQM

Question - 37/60
Nonconformance is an expense of:

Answer Choices

Profit of quality

Defects of quality
 Quality of product

Cost of quality

Question - 38/60
ISO 9000 certification:

Answer Choices

Aims to promote top management?s commitment to TQM

Certifies products and their manufacturing processes

Does not apply to service industries

Is seen as a customer requirement

Question - 39/60
____________ provides information on how productivity and quality can be continuously improved
through problem identification.

Answer Choices

Statistical quality control

Statistical process control

Tree Diagram

None of the given option

Question - 40/60
According to Juran trilogy, quality control involves which of the following process(es).

Answer Choices

Assessment of actual quality performance

Comparison of performance with goals

Action on differences between performance and goals

All of the given options

Question - 41/60
According to Crosby, most companies spend ______________ percent of their sales dollars on quality
costs.
Answer Choices

15 to20

20 to 25

25 to 30

None of the given options

Question - 42/60
Which of the following statements is true about routine inspection:

Answer Choices

It adds value to the product

It acknowledges defects as well as adds value to the product

It acknowledges defects but does not add value to the product

All of the given options

Question - 43/60
During 1950s, controlling quality meant:

Answer Choices

To understand and address the causes of poor quality

To simplify and speed up process

To link outcomes to uses

Acting on defects

Question - 44/60
Which of the following may be a dimension of quality?

Answer Choices

Performance

Conformance

Reliability

Durability
Question - 45/60
Juran advocates a never-ending spiral of activities that includes all of the following EXCEPT:

Answer Choices

Product development

Workers

Inspection and testing

Purchasing

Question - 46/60
________ concepts are referred to as statistical quality control (SQC).

Answer Choices

Shewhart?s

Deming?s

Juran?s

Crosby?s

Question - 47/60
If the change was successful, implement it on a wider scale and continuously assess your results.
Which stage represents this statement in the Shewhart Cycle?

Answer Choices

Do stage

Act stage

Plan stage

Check stage

Question - 48/60
Quality checklists are used to:

Answer Choices

Ensure that Quality Assurance steps were followed

Keep quality inspectors busy

 Inform upper management where failures occur

Prevent project audits

Question - 49/60
________ refers to general processes of improvement and encompasses discontinuous improvements

Answer Choices

Continuous improvement

Continual improvement

Constant improvement

Consecutive improvement

Question - 50/60
_____ is an approach for mistake-proofing processes using automatic devices or methods to avoid
simple human error.

Answer Choices

Poka-yoke

QFD

Quality circles

Fail secure

Question - 51/60
Which of the following is the odd one out?

Answer Choices

Peter Drucker

Philip Crosby

W. Edwards Deming

Kaoro Ishikawa

Question - 52/60
What is the traditional view of quality?
Answer Choices

Quality is measured by establishing an acceptable level of conformance

Quality is measured by establishing an acceptable level of employee satisfaction

Quality is measured by establishing an acceptable level of nonconformance

Quality is measured by establishing an acceptable level of both conformance and nonconformance

Question - 53/60
What is the only tool of the seven tools that is not based on statistics?

Answer Choices

Pareto Chart

Fishbone Diagram

Scatter Diagram

Histogram

Question - 54/60
TPM Objectives Comprises

Answer Choices

Achieve Zero Defects, Zero Breakdown and Zero accidents in all functional areas of the
organization.
Involve people in all levels of organization.

Form different teams to reduce defects and self-Maintenance

All of the Above

Question - 55/60
Which of the following document(s) is (are) included in the quality system?

Answer Choices

A quality policy

Customer focus

Commitment

All of the given options

Question - 56/60
Methods of continuous improvement include _________.

Answer Choices

Six Sigma

Lean Production

Kaizen

All of the given options

Question - 57/60
Total quality costs include:

Answer Choices

Prevention costs

Appraisal costs

Failure costs

All of the given options

Question - 58/60
is best known for his zero defects management.

Answer Choices

Crosby

Deming

Juran

None of the given options

Question - 59/60
For what duration is the ISO certification valid for any organization?

Answer Choices

5 years

4 years

3 years
 2 years

Question - 60/60
Appropriate motives for adopting ISO 9000 include which of the following?

Answer Choices

To create a quality management system

To improve operations

To conform to the requirements of customers

All of the given options

 Sr.
No Q
which of the following may be a
1 dimension of quality
B All of these

the underlying causes) of tqm

2 deficiencies is (are)
D All

The Pareto Principle is a technique

used by quality managers to
determine which quality control
problems concerning a particular
service or manufacturing process
3 should be corrected
D

4 the iso 9001:2000 are

D a set of specifications for all industries

which of the following is not a part of

5 concept poka-yoke
C Inspection

which of the following is used to

6 reduce faults in design
A Design FMEA

Appropriate motives for adopting ISO

7 9000 include which of the
following?
D All

Graphic technique for defining the

8 relationship between customer desires
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 and product
A House of quality

which of the following helps you

distinguish between normal and
9 unusual variation in a process
A Control Chart

according to crosby most companies is

10% of their sales dollars on quality
10 cost
A 15 to 20

poka yoke can be implemented in

11 areas
D All

which of the following statements is

not true about total quality
12 management
D tqm requires ISO 9000 certification

for what duration is the ISO

13 certification valid for any organization
C 3 years

14 example of prevention cost is

A Quality improvement projects

15 tpm objectives comprises

D All of the above

which of the following is the odd one

16 out
A Peter drucker

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 which of the following is true for
17 higher costs of quality
Doing the wrong thing in the wrong
A way

A successful TQM program

18 incorporates all of the following except
D centralized decision-making authority

direct benefits of tpm included all

19 except
B Increase in customer complaints

20 best price of zero cost is

A to keep defective products aside

21 tpm terminology includes

D All

22 ISO 9000 certification

certifies products and their
B manufacturing processes

which of the following is the

contributor to equipments as a cause
23 free throwing cause and effect diagram
A Basket ball

methods of continuous improvement

24 include
D All

25 the elements of fmeca are

D all of the above

26 what is the only tool of the seven tools

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 that is not based on Statistics
B Fishbone

the methods of detection based poka

27 yoke are
D All

28 DFMEA stands for

A design failure mode n effect analysis

29 what is the objective of a tqm system

B continual improvement
the Six Sigma is a new area separate
30 from the total quality philosophy
B FALSE

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