Alam Intekhab

Professional Summary:
 Highly skilled Technical Program Manager with 20+ experience seeking a role that will fully utilize my knowledge in
building computer applications and managing the technical aspects of a major IT project.
 Computer Engineering graduate with technical program & project management experience in managing full life cycle
of programs & projects in banking, Pharma, manufacturing and IT industries.
 Technical experience in Web/Java technologies, , Salesforce, Pega, Data Management, Data Warehousing, Business
intelligence, Master Data Management (MDM), Data governance, Business Intelligence, Cloud Computing, Block
chain and AI technologies.
 Extensive experience in Client Relationship Management, Business Development for Application Development,
Application Maintenance & Service Delivery engagements.
 Experience in providing guidance and consultation on critical, common issues a clear, strategic vision, effective
training and coaching to team members. And best practices to team members
 Implemented and maintained Web development, Data Warehouse, MDM and Business Intelligence projects for PNC
Bank, Tristate Capital Bank, Pfizer, Walgreens, Caterpillar & Ford Motor Company. South Florida Water Management
District, SONY & UPS.
 Excellent problem-solving, presentation and leadership skills.
 Managed cross function team and outsourced teams.

Technical Skills:
 Agile & Project Management: Agile & Waterfall Methodologies, Scrum Framework, Jira, Kanban, Confluence, Scaled
Agile Framework (SAFe), Microsoft Project, Visio.
 Business Development & Management: New Business Development, P&L Management, Strategic Planning,
Operations Management, Key Account Management, Turnaround & High-Growth Strategies, Customer Relationship
Management, Staff Training & Development, Contract Negotiations, Budgeting & Forecasting.
 Data Management & Analytics: IBM Info Sphere Master Data Management, Tableau, IBM Information Server,
DataStage, Informatica, OBIEE Business Object, Cognos BI suite, Microsoft SQL Server, Mongo DB, DB2, ORACLE,
PL/SQL, TERADATA, MS Access, Pro*C, Oracle Designer, Oracle Forms/Reports, ERWIN
 Security & Identity Management: Akamai, SiteMinder, Actimize, KYC, AML, SAM, OFAC monitoring, Microsoft
Defender, Ping Identity, Splunk, Oracle Identity Management, IBM Data Power and Enterprise Security Framework.
 Software Development & Architecture: Java J2EE, Web frameworks (Struts and spring), Service-oriented
architecture/web services (SOAP/REST), Micro services Architecture, Angular JS.
 Emerging Technologies & Computing: Salesforce, PEGA, Cloud Computing, AWS, ServiceNow, Blockchain
Technologies, C/C++, UNIX SHELL, AIX, UNIX, IBM MQ Series, Dynatrace & ITCAM.

Education:
• Bachelor of Engineering (BS, Computer Technology) in (YC College of Engineering, Nagpur University,1997)

Certification:
• PMP certification from PMI in (2017)
• Scaled Agile Framework (SAFe) (2019)

Work experience
Client: PNC Bank May 2015- Present
Role: Technical Program Manager
Project Descriptions:
• Digital Security (Akamai, SiteMinder, Actimize, KYC, AML, SAM, OFAC monitoring , Microsoft Defender, Ping Identity,
Splunk, Oracle Identity Management, and IBM Data Power): Provide Change the Bank and Run-the-Bank services for
the Cyber Security applications.
• Commercial Experience (Java/J2EE, Agular): Development and testing of User Experience (UX) and User Interface (UI)
for improved customer experience of commercial banking portal for ACH, Funds Transfer, Wire Transfer, Foreign
Exchanges etc.
• Sales to Service Handoff (Salesforce / Pega): Design and build the foundational components to automate the handoff
from Salesforce (sales data) to implementations (service) to enable Treasury Management Client Care’s future use of
Pega workflows for product implementations.
• BBVA Welcome Portal (Java/J2EE, Agular): Develop a Digital Welcome Center Portal for BBVA USA clients who were
recently acquired in the bank merger between PNC Bank and BBVA Bank.
• Centralized Entitlements (Java/J2EE, Agular): Provides PNC Corporate customers with the ability to administer service
module entitlements to their operators. With this project, all the module entitlements will be managed centrally.
• Payments API (Java/J2EE, Agular): Project to provide analysis, design, development, and testing for corporate banking
payments API to internal and external applications.
• DLP (Salesforce, .Net): Development of Digital Lending Platform to enhance the customer experience.
• PNC PAID (Java/J2EE, Angular): Build and enhancement of the PNC PAID portals for Employees, Clients, Shareholders
and Public portal. Provide PNC operations team’s capabilities to achieve deeper insight into the progress of PNC’s
merger and acquisition deals and develop features to allow successful disbursements of funds post-closing to all
shareholders.
• MDM (Master Data Management)
Roles and Responsibilities:
• Client Relationship Management, Business Development for Application Development, Contract Management,
Application Maintenance & Service Delivery engagements.
• Maintains project work plans and required deliverables.
• Creates, facilitates, obtains approval and then communicates the Project Plan to the stakeholders of the project,
participate in any Steering Committees and cross-team forums,
• Creates and communicates the appropriate Project Management Plans
• Provide timely, accurate and relevant oral and written communications of assigned project meetings, status, issues,
risks and schedule.
• Manage and execute project activities in a large complex environment using Business Intelligence/Data Warehouse,
Salesforce, BPM, Pega, Java/J2EE, Informatica, Teradata, IBM Information Server, Data Quality, IBM MDM, Oracle,
Oracle MDM and data governance.
• Comply with client’s project governance and use of the financial tool and Open Workbench.
• Communicate a clear, strategic vision, effectively training and coaching to team members.
• As a hands-on Technical Manager, provides business and technical direction to clients. Vendor management; contract
negotiation; managed cross function team and outsourced teams.
• Conduct due diligence sessions with application architect and leads to collect technical details.
• Consistently achieved exceeded expectations ratings during CGI performance reviews.
Environment: Scrum Framework, Kanban, Scaled Agile Framework (SAFe), Jira, Confluence, Microsoft Project, Akamai,
SiteMinder, Actimize, Ping Identity, Splunk, Oracle Identity Management, IBM Data Power and Enterprise Security
Framework, Java J2EE, Web frameworks (Struts and Spring), Service-oriented architecture/web services (SOAP/REST),
Micro services Architecture, Angular JS. Salesforce, PEGA, Master Data Management (MDM), OBIEE, Informatics,
Teradata, Oracle, Mongo DB, SQL, PL/SQL, UNIX & Windows.

Client: Pfizer, Zoetis Florham Park, NJ Oct 2010- May 2015

Role: Technical Program Manager
Project Description:
 Zoetis is a research based global healthcare company whose mission is to discover, develop, manufacture and market
leading prescription medicines for animals. Consistently achieved top performer ratings during IBM annual appraisal
processes

 The scope is to support the Data Warehouse and Business Intelligence reporting. Primarily covers the Sales and
Marketing business functions. The main purpose of this application is to extract/receive data from various
applications, transforming and integrating the data and storing the data in an RDBMS that is easily accessible through
disparate reporting tools and applications. These tools and applications would then present the data to the user
community for further analysis, without affecting the operational systems. The application also had Multi Channel
Marketing interfaces.
Roles and Responsibilities:
• Client Relationship Management, Business Development for Application Development, Application Maintenance &
Service Delivery engagements.
• Provide technical direction and control of IBM project personnel and to provide a framework for project planning,
communications, reporting, procedural and contractual activity.
• Create and review the SOW (Statement of Work) and the contractual responsibilities of both parties with the Client
Project Manager
• Establish documentation and procedural standards for deliverable Materials.
• Extensively worked on process improvement for data reconciliation on direct and indirect sales which resulted in
higher customer satisfaction.
• Project financial management (Total Contract Value 26 Million USD).
• Worked on the automation of ETL batch monitoring to reduce the manual effort and increase the team’s
productivity.
• Prepare and maintain the IBM Project Plan for the Transition Phase which lists the activities, tasks, assignments,
milestones and estimates.
• Scope, Change and Risk Management
• Data Architecture, Data governance and Master Data management (MDM)
• Technical Design/ Specifications/Code Review
Environment: Microsoft Project, IBM Information Server 8.7, Data Stage, SQL Server 2012/2008/2005/2000, OBIEE
11g/10g, Informatics 9.5/9.1/8.5, IBM Info Sphere Master Data Management, Business Object XI, Oracle 11g, PL/SQL,
Toad, Unix, Windows, Toad, UC4, Citrix.

Client: Walgreens, Chicago, IL Mar 2009- Oct 2010

Role: Project Manager
• WHS Health Services (WHS), a division of Walgreen Co., provides mail service pharmacy, pharmacy benefits
management, specialty pharmacy, and home care services.
Project Description:
 IBM team is delivering Revision (New PBM DSS 2.0 data environment) that will completely transform the way
external clients and internal business group access and use information. It's an easy to navigate reporting
environment that puts the power of information in the hands of the business user and provides actionable solutions
to help manage prescription and program costs. It provides enhanced data visualization capabilities that enable the
business user to get a comparative view of business performance.
Roles and Responsibilities:
 Project Management & Resource Management
 Project Financial Management (Total Contract Value: 8 Million USD)
 Quality Management
 Configuration Management
 Risk Management
 Stakeholder Management
 Communication Management
 Technical Design and Review
 Technical Specifications and Code Review
Environment: Microsoft Project, IBM Information Server 8, Business Object XI, Oracle 10g, PL/SQL, AIX, Citrix.

Client: Caterpillar, Peoria, IL, USA Sep 2007- Mar 2009

Role: Project Lead/ BI Manager
Project Description: Redistribution Discount (RDD) - As a part of the implementation of the solution, the whole
architecture of the RDD reporting system was rebuilt. This re-architecture includes a new data structure (data mart), new
ETL processes, new reports and cubes, and an automated process to grant access to second level dealers. Technologies
include Ascential DataStage 7.5.2, IBM Information Server 8, DB2, AIX, Cognos BI suites, Mainframe.
Roles and Responsibilities:
 System Architecture Solution
 Project Management
 ETL Design
 Code Review
 Data Profiling Data Quality Analysis
 Capacity Planning
 Offshore-onsite coordination
Environment: Ascential Data Stage 7.5.2, IBM Information Server 8, DB2, AIX, Cognos BI suite. Oracle PL/SQL, SQL Plus.

Client: Ford Motor Company, Dearborn, MI Jan 2004- Aug 2007

Role: Project Lead
 Worked as Project lead for a DWBI project. Achieved certificate of excellence and certificate of extra ordinary
performance from the client
Project Description: F@ST (Financial at the Speed of Thought)- F@ST (Financials at the Speed of Thought) is the
culmination of many months of pre-work by Ford Financial experts who understand both the strengths and weaknesses
of the existing processes and systems. It is the #1 priority for the Finance community and a key enabler of the "Spirit of
Ford" transformation.
Roles and Responsibilities:
 ETL Design
 Program Specifications
 Pro*C & MQ Series
 PL/SQL Program Specifications
 Code Review
 Functional and Release Integration Testing
 Offshore co-ordination
Environment: DataStage, SQL, PL/SQL, J2EE, Pro*C, ETL, Oracle, Teradata, Business Object, MQ series, Oracle Designer,
IBM AIX, Windows XP/2000.

Client: South Florida Water Management District- West Palm Beach, FL Sep 2002- Jan 2004
Role: (Software Engineer)
Project Description:
 Oracle Forms and Reports Development, Oracle DB, Forms, Reports, Designer, SQL, PL/SQL, Pro*C.
Roles and Responsibilities:
 Handling the day-to-day Customer Service Requests (CSRs) for the dB hydro Browsers applications.
 Tracking and fixing of the software bugs in the dB hydro Browser.
 Designed and Developed Stored Procedures using PL/SQL to encapsulate various business processes.
 Tools used for dB hydro Browser are PL/SQL Web Toolkit, Java Servlets, JSP, HTML and UNIX Shell Scripts.
 Developed menu driven Living Everglades System using Oracle Web Forms 6i.

Client: UPS, Louisville, KY Apr 2001- Sep 2002

Role: (Software Engineer)
Project Description: Sort Plan, Oracle Forms and Reports Development, Oracle Designer, Forms, Reports, Designer, SQL,
PL/SQL
Roles and Responsibilities:
 Involved in the Design and Development of the application.
 Developed Stored Procedures, Functions, Triggers & Packages using PL-SQL.
 Generated various Forms & Reports using Designer 6i Design Editor.
 Designed and used some reusable components for the forms.
 Coded Application libraries (PLLs).
 Developed some utility packages for the application.
 Heavily involved in testing and debugging to release a quality product.