CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER SYSTEM SET-UP

The person who is competent in this CU shall be able to assemble computer hardware, computer peripheral and in-
stalls the software and make the computer ready to be used. Upon completion of this competency unit, trainees will
be able to: -
 Analyse job request/change order
 Prepare computer set-up tools, computer hardware parts and computer software
Learning Outcome  Set-up computer hardware
 Carry out computer software installation
 Set-up computer peripherals
 Carry out unit functionality test
 Prepare computer system set-up report

Competency Training
Competency Unit ID 1 Core Level 3 300 Hours Credit Hours 30
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse job or- i. Types of computer, 9 hours Lecture i. Types of com-

der / change such as: puter, peripheral
request  Desktop and its software
 Laptop identified
- ultra book
- net book ii. Computer sys-
 Thin client tem work func-
tion defined

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 Attitude / Safety / Training Delivery Assessment
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ii. Computer system soft-

ware
 Computer software
- Operating system
o Licensed
o Open
source
- Productivity suite:
o Licensed
o Open
source
- Application:
o Licensed
o Open
source

iii. Computer peripherals,

such as:
 Input: Keyboard,
mouse, Scanner
 Output: Monitor,
Printer, speaker

iv. Computer system work

function
 administrative
works,
 multimedia,
 engineering works,
 sales,

v. Mobility requirement:

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 mobile
 in-house

vi. user’s venue

 internal
 external

i. Identify types of com- 21 hours Demonstration,

puter, peripheral and and practical
software
ii. Define computer sys-
tem work function

Attitude:
i. Detail and
precise in inter-
preting computer
system software
and peripheral
ii. Analytical
mind in identifying
user’s needs and
requirements

2. Prepare com- i. Computer hardware 13 hours Lecture

puter set-up compatibility check-up, i. Computer hard-
tools, com- such as: ware compatibil-
puter hardware  Computer compon- ity determined
parts and com- ents specification:
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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
puter software - Processor
- RAM
- Motherboard
- Hard disk

 Power supply spe- ii. Computer Oper-

cification: ating System
- 110V and software in-
- 240V formation
defined
ii. Computer Operating
system and software in- iii. Computer cable
formation, such as: connector pre-
 Software Version pared
 Chips Architecture
- 32 bit iv. Connector ori-
- 64 bit entation, com-
puter monitor
iii. Types of computer connector and
cable connector, such plug layout de-
as: termined
 Network connector
RJ45 v. Computer sys-
tem set-up tool
 Phone connector
prepared.
RJ11
vi. Electrical safety
iv. Connector orienta-
requirements
tion, such as:
adhered
 Power cable
 USB (1.1, 2.0, 3.0) vii.Work area
 Monitor cable cleanliness and
 Network cable hygiene up-kept
(RJ45)

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 Attitude / Safety / Training Delivery Assessment
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Environmental Hours Mode Criteria
v. Types of computer mon-
itor connector, such as
 VGA,
 DVI,
 HDMI

vi. Plug layout

 Three pins
 Two pins
 International adaptor

vii. Electrical safety re-

quirements
 electrostatic precau-
tion

viii. Computer system

set-up tools:
 screw driver,
 multi meter
 anti-electrostatic
wristband
 Vacuum cleaner

ix. Computer hardware

components arrange-
ment concept:
 Last In First Out
(LIFO).
 First In First Out
(FIFO)
 Last In Last Out

x. Work area cleanliness

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
and hygiene

i. Determine computer 32 hours Demonstration

hardware compatibility: and practical
 Computer compon-
ents specification
 Power supply spe-
cification
ii. Define computer operat-
ing system and software
information
iii. Prepare computer cable
connector
iv. Determine connector
orientation, computer
monitor connector type
and plug layout type
v. Prepare computer sys-
tem set-up tools.
vi. Adhere electrical safety
requirements
vii. Upkeep work area
cleanliness and hygiene

Attitude:
i. Thorough in
determining com-
puter hardware
compatibility
ii. Cautious in
preparing hard-
ware, software
and set-up tools

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 Attitude / Safety / Training Delivery Assessment
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Environmental Hours Mode Criteria

Safety/Environment:
i. Adhere to work
area safety
requirement

3. Set-up com- i. Computer hardware 27 hours Lecture i. Computer hard-

puter hardware components installation ware compon-
 Processor ents installed
 Mother board
 Network card
 Memory module
 Graphic card ii. Computer cas-
 Sound card ing installed
 Power supply
iii. Computer warn-
 Cooling Fan
ing alarm inter-
 Hard disk preted
 Storage media
 Optical drive iv. Power On Self
 Casing Test (POST)
 Heat sink messages
 Thermal paste defined

ii. Types of Computer

casing, such as:
 Mini tower
 Medium tower
 Desktop casing
 Full tower

iii. Types of computer

casing/cover installation

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 Attitude / Safety / Training Delivery Assessment
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Environmental Hours Mode Criteria
 Plug and play casing
 Customised casing,
such as:
- Cooling system:
o System Fan:
2 fans, 6 fans
o Air-condition
- Hard disk bays:
o 2 bays,
o 6 bays,
o 8 bays

iv. Types of computer

warning alarm, such as:
 Long beep
 Short beep

v. Types of power on
self test (POST) mes-
sages, such as
 Keyboard not con-
nected
 BIOS date
 Processor bus
speed error
 Memory module in-
correct configuration

vi. Manufacturer in-

struction manual

i. Install computer 63 hours Demonstration

hardware components and practical

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste

ii. Install computer cas-

ing/cover
iii. Interpret computer
warning alarm
iv. Define power on self
test (POST) messages

Attitude:
i. Detail and
systematic in in-
stalling computer
hardware com-
ponents and com-
puter casing
ii. Thorough and
details in defining
computer warning
alarm and Power
On Self tTst

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
(POST) mes-
sages

Safety/Environment:
i. Adhere to work
area safety
requirements
ii. Adhere to
manufacturer
instruction
manual

4. Carry out com- i. Computer Operating 18 hours Lecture i. Computer Oper-

puter software system installation ating system in-
installation  Types of Operating stalled
system and its ver-
sion ii. Computer
- Licensed devices driver
- Open source installation car-
 Operating System ried out
Licensing
- Open source iii. Software applic-
- Licensed ation installa-
products tion executed

ii. Types of computer iv. Computer sys-

devices driver, such as: tem software
 Graphic driver update per-
 Sound card driver formed
 Chipset driver
 Network driver v. Computer se-
curity verified
 Monitor driver

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 Attitude / Safety / Training Delivery Assessment
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iii. Software application vi. Software back-
installation: up performed
 Minimum installation
requirement
- Hard disk space
- Memory
- Processor
- Optical drive

 Installation license
key

iv. Software update

v. Computer security
verification,:
 Anti-virus
 Firewall policy
 Internet browser se-
curity setting
 User Credential
- User account in-
formation
- Network configur-
ation
- Email account

vi. Software back-up

 Types of software
back-up
- System setting
back-up
- OS restore back-
up

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Install computer 42 hours Demonstration

operating system and practical
ii. Execute computer
devices driver
installation
iii. Perform software
application installation
iv. Carry out computer
system software update
v. Verify computer
security verification,
vi. Perform software
Attitude:
back-up
i. Accurate and
systematic in in-
stalling computer
operating system
and devices
driver
ii. Cautious in
carrying computer
software installa-
tion and software
back-up

Safety/Environment:
i. Adhere to work
area safety
requirement
ii. Adhere to
manufacturer
instruction
manual

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
5. Set-up com- i. Types of peripherals, 9 hours Lecture
puter peripher- such as: i. Types of com-
als  Printer puter peripheral
 Scanner and cables de-
 Multi function termined
 Uninterrupted Power
Supply (UPS) ii. Peripheral
driver compat-
ii. Types of computer peri- ibility checked
pheral cables, such as:
 USB cable: 1.1, 2.0, iii. Computer peri-
3.0 pherals connec-
 Parallel cable tion carried out
 Serial cable
 Scsi cable
 Firewire (IEEE 1394)
 Thunder bolt

iii. Peripheral driver com-

patibility
 OS version

i. Determine types of 21 hours Demonstration

computer peripheral and practical
cables
ii. Check peripheral driver
compatibility
iii. Carry out computer
peripherals connection
 Printer
 Scanner
 Multi function
 Uninterrupted Power

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
Supply (UPS)

Attitude:
i. Accurate and
cautious in carry-
ing out computer
peripheral con-
nection
ii. Detail in
checking peri-
pheral driver
compatibility

Safety/Environment:
i. Adhere to work
area safety
requirement
ii. Adhere to
manufacturer
instruction
manual

6. Carry out unit i. Types of computer unit 9 hours Lecture i. Computer unit
functionality test test executed
test  System process
cycle ii. Computer
 Continuity Test performance
test carried out
ii. Types of computer
performance test
 CPU Test
 Graphic Test

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Sound Test iii. Computer
 Hard disk Test peripherals
 Memory Test functionality
test performed
iii. Computer peripherals
functionality test iv. Handing over of
computer and
iv. Preparation of peripherals to
computer and the end-user
peripherals handing prepared
over to the end-user
 Asset tagging v. User
 Labelling Acceptance
 Packing list Test (UAT)
carried out
 Logistic arrange-
ment
- Packing
- transportation ar-
rangement

v. User Acceptance Test

(UAT) verification

i. Execute computer unit 21 hours Demonstration

test and practical
 System process
cycle
 Continuity Test

ii. Carry out computer

performance test
 CPU Test
 Graphic Test

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 Attitude / Safety / Training Delivery Assessment
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Environmental Hours Mode Criteria
 Sound Test
 Hard disk Test
 Memory Test

iii. Perform computer

peripherals functionality
test
iv. Prepare for the
handing over of
computer and
peripherals to the end-
user
v. Perform User Accept-
ance Test (UAT) Attitude:
i. Precise, ana-
lytical mind, de-
tails and accurate
in carrying out
computer and
peripheral testing
ii. Detail and
thorough in pre-
paring the hand-
ing over of com-
puter and peri-
pherals to the
end-user

Safety/Environment:
iii. Adhere to
work area safety
requirement

iv. Adhere to

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
manufacturer
instruction
manual

7. Prepare com- i. Company asset 5 hours Lecture i. Company asset

puter system documentation: documentation
set-up report  Types of asset: carried out
- Operating sys-
tem, ii. User
- software, Acceptance
- drivers Test report
- Data backup prepared
- Warranty cards
iii. Final as-built
ii. User Acceptance Test diagram created
report
iii. Final as-buit diagram iv. Electrical
iv. Electrical schematic schematic
diagram diagram
v. Computer set-up produced
checklist
vi. Computer set-up job v. Computer set-
order / change request up checklist
report recorded

vi. Computer set-

i. Carry out company 10 hours Demonstration up job order /
asset documentation and case study change request
ii. Produce User report prepared
Acceptance Test report

iii. Create final as-built

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
diagram
iv. Produce electrical
schematic diagram
v. Record computer set-up
checklist
vi. Prepare computer set-
up job order / change Attitude:
request report  Transparent
and detail in pre-
paring computer
system set-up re-
port

Safety/Environment:
i. Adhere to
company
confidentiality
policy

Employability Skills

54
Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's.
4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.

55
Core Abilities Social Skills
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Computer casing: 1:25
 Mini tower
 Medium tower
 Desktop casing
5) Computer Operating system and software 1:125
6) Types of computer cable connector, such as: 1:5

56
  Network connector RJ45
 Phone connector RJ11
7) Connector orientation: 1:5
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)
1:5
8) Computer monitor connector, such as
 VGA,
 DVI,
 HDMI
9) Plug layout
 Three pins 1:5
 Two pins
 International adaptor
10) Electrostatic precaution 1:5
11) Computer system set-up tools: 1:5
 screw driver,
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner
1;1
12) Sample of User Acceptance Test report 1;1
13) Sample of as-built diagram 1;1
14) Sample of Electrical schematic diagram 1;1
15) Sample of Computer set-up checklist 1;1
16) Sample of Computer set-up job order / change request report

57
58
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER SYSTEM MAINTENANCE

The person who is competent in this CU shall be able to execute preventive and corrective maintenance of the com-
puter hardware, software and peripheral and to ensure excellent condition of computer system functionality in accord-
ance with computer systems technical support requirements. Upon completion of this competency unit, trainees will be
able to: -
Learning Outcome  Identify computer maintenance requirements
 Carry out computer scheduled preventive maintenance
 Carry out computer corrective maintenance
 Prepare computer maintenance report

Competency Training
Competency Unit ID 2 Core Level 3 120 Hours Credit Hours 12
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Identify com- i. Types of computer 5 hours Lecture i. Types of com-

puter mainten- maintenance puter mainten-
ance require-  Preventive ance identified
ments  Corrective
ii. Previous main-
ii. Information on previous tenance report
maintenance report: assessed
 Fault history
 Corrective history iii. Maintenance
 User history tools determined

iii. Maintenance tools

 Cutter
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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

 Pliers
 Crimping tools
 Screw driver
 Vacuum cleaner
 Thermal paste

i. Identify types of com- 13 hours Demonstration

puter maintenance and case
ii. Assess previous main- study
tenance report
 Fault history
 Corrective history
 User history
iii. Determine maintenance
tools

Attitude:
 Detail and
precise in assess-
ing previous
maintenance re-
port
 Meticulous in
identifying types
of maintenance to
be performed

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

2. Carry out i. Task of computer pre- 14 hours Lecture i. Workstation area

computer pre- ventive maintenance cleaned-up
ventive main-  workplace and work-
tenance station area check- ii. Computer firm-
up: ware and hard-
- cable manage- ware rectified
ment
- cleanliness iii. Computer hard-
- Temperature and ware and peri-
humidity pheral cable con-
- Connectivity con- nectivity dia-
tact gnosed and fixed
- Power stability
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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
iv. Software patches
 Computer firmware are installed and
and hardware main- updated
tenance,
- BIOS v. Computer stor-
- Hardware opera- age device
tional status maintenance
o UPS conducted
o Fan
o Optical drive vi. Computer secur-
o Input and ity maintenance
output performed
devices
o Battery for vii.Disk defragment-
desktop and ation executed
laptop
o External hard
viii.Computer per-
disk
formance optim-
isation assessed
 Software patches in-
ix. Computer data
stallation and up-dat-
backup carried
ing
out
- Operating sys-
tem patch update
- Application up-
date
- Device driver up-
date
- BIOS update

 Computer storage
device maintenance
- Disk space util-
isation status
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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
- Disk check -up
- Disk defragment-
ation
- Disk clean up
- Error check up

 Computer security
checking and updat-
ing:
- Antivirus pattern
up date
- Threat scanning
and eliminating
- firewall configur-
ation check-up

- Internet configur-
ation check-up
 Computer data
backup
- User data
backup (docu-
ments)
- Email data

 Computer perform-
ance optimisation
evaluation
- Advance system
care

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

i. Clean-up workstation 34 hours Demonstration

area practical
ii. Rectify computer firm-
ware and hardware
iii. Diagnose and fix com-
puter hardware and
peripheral cable con-
nectivity
iv. Install and update soft-
ware patches
v. Conduct computer stor-
age device mainten-
ance
vi. Perform computer se-
curity maintenance

vii. Execute disk defrag-

mentation
viii. Asses computer per-
formance optimisation
ix. Carry out computer data
backup

Attitude:
i. Analytical
mind and precise
in rectifying com-
puter workstation
area, firmware,
computer hard-
ware and, peri-
pherals

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 Attitude / Safety / Training Delivery Assessment
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Environmental Hours Mode Criteria
ii. Care and cau-
tious in installing
and updating soft-
ware patches and
conducting se-
curity mainten-
ance and disk de-
fragmentation

Safety/Environment:
i. Adhere to work
area safety
requirement

ii. Adhere to
company
confidentiality
policy when
conducting data
back-up

3. Perform com- i. Previous mainten- 14 hours Lecture i. Previous main-

puter correct- ance report analysis tenance report
ive mainten-  Previous mainten- assessed and
ance ance activities interpreted
 Fault history
 Corrective history ii. Computer sys-
 User history tem status dia-
gnosed
ii. Types of warning
alarm, such as: iii. Warning alarm
 Long beep interpreted

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 Attitude / Safety / Training Delivery Assessment
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Environmental Hours Mode Criteria
 Short beep
iv. Power On Self
iii. Types of Power On Test (POST)
Self Test (POST) mes- messages
sages, such as defined
 Keyboard not con-
nected v. Data back-up
 BIOS date carried out
 Memory module in-
correct configuration
 Processor bus
speed error vi. Types of cor-
rective action
iv. Back up data retriev- determined
al
 Data retrieval pro- vii. Faulty compon-
cedure ents determined
 Data back up
viii. Maintenance
cost estimated
v. Types of corrective
action
ix. Computer re-
 interruptive action:
pair job per-
 non-interruptive ac- formed and
tion faulty parts re-
placed
vi. Types of restore:
 Software restore x. Software, ap-
 application restora- plication, data
tion and configura-
 data restore tion restored
 configuration restore
xi. Computer sys-
vii. Computer system tem functionality
restoration:

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Types of software test carried out
 Types of data
 Restoration method xii. Faulty part in
disposed in ac-
viii. Costing cordance with
 Computer part cost disposal pro-
 Service/ labour cost cedure

ix. Computer part dis-

posal procedure

i. Assess and interpret 34 hours Demonstration

previous preventive practical
maintenance report
ii. Diagnose and analyse
computer system status
iii. Interpret warning alarm
iv. Define Power On Self
Test (POST) messages
v. Carry out data back-up
vi. Determine types of cor-
rective action
vii. Identify faulty compon-
ents
viii. Estimate maintenance
cost
ix. Report corrective action
requirement to super-
visor and user
x. Perform repair job and
replace faulty parts
xi. Restore software, ap-
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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
plication, data and con-
figuration
xii. Carry out computer sys-
tem functionality test in
accordance to manufac-
turer operating manuals
xiii. Apply computer part dis-
posal procedure to dis-
posed faulty part

Attitude:
i. Detail and
systematic in dia-
gnosing computer
system status
ii. Thorough and
details in defining
types of computer
warning alarm
and types of
power on self test
(POST) mes-
sages

Safety/Environment:
i. Adhere to work
area safety
requirement
ii. Adhere to
manufacturer
instruction

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
manual
iii. Adhere to
computer part
disposal
procedure

4. Prepare com- i. Computer maintenance 2 hours Lecture i. Computer

puter mainten- documentation maintenance
ance report  Maintenance check- checklist
list recorded and
 Maintenance record compiled
 Record management
procedure ii. Computer
- Data compilation maintenance
- Filing record updated

ii. Reporting procedure iii. Computer

maintenance
job order /
i. Record computer 4 hours Demonstration change request
maintenance checklist and case report prepared
ii. Update computer study
maintenance record
iii. Prepare computer
maintenance job order /
change request report
Attitude:
i. Transparent
and detail in pre-
paring computer
system mainten-
ance report

Safety/Environment:

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 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
i. Adhere to
company
confidentiality
policy and record
management
procedure

Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's.
4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.

70
Core Abilities Social Skills
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media

71
  Optical drive
 Casing
 Heat sink
 Thermal paste
4) Computer casing: 1:25
 Mini tower
 Medium tower
 Desktop casing

5) Computer Operating system and software 1:25

6) Types of computer cable connector, such as: 1:25
 Network connector RJ45 1:25
 Phone connector RJ11 1:25
7) Connector orientation:
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)
1:5
8) Computer monitor connector, such as
 VGA,
 DVI,
 HDMI
9) Plug layout 1:5
 Three pins
 Two pins 1:5
 International adaptor 1:5
10) Electrostatic precaution
11) Computer system set-up tools:
 screw driver,
 multi meter
 anti-electrostatic wristband
1;1
 Vacuum cleaner
1;1
12) Sample of computer maintenance report 1:1
13) Sample of maintenance checklist 1;1
14) Sample of job order / change request
72
15) Sample of job order / change request report

73
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER SYSTEM REPAIR

The person who is competent in this CU shall be able to diagnose computer problem, conduct remote assistance,
carry out troubleshooting, repair computer part and restore software, applications, data and configurations restored in
accordance with company procedure and manufacturer manual. Upon completion of this competency unit, trainees will
be able to: -
Learning Outcome  Assess computer repair job order/ change request
 Carry out online computer trouble shooting
 Perform on-site computer repair
 Prepare computer status report

Competency Training
Competency Unit ID 3 Core Level 3 180 Hours Credit Hours 12
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Assess com- i. Type of equipment 5 hours Lecture i. Types of com-

puter repair job  PC/laptop puter system /
order/ change  Printer peripheral to be
request  Scanner repaired identi-
 peripherals fied.

ii. Previous computer ii. Previous com-

maintenance report puter mainten-
 Faulty history ance report ana-
 Corrective history lysed
 User history

74
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iii. Computer prob-

iii. Computer problem lem symptom
symptom diagnosed
 POST ( power on  POST
self test) checked
 LED status indicator  LED status
 Beep sound indicator iden-
 Blue screen tified
 Beep
iv. Computer system set-up sound identi-
tools: fied
 screw driver,  Blue
 multi meter screen
 anti-electrostatic checked
wristband
 Vacuum cleaner iv. Computer repair
tools and materi-
al prepared
i. Identify types of computer 13 hours Demonstration,
system /peripheral. practical and
ii. Analyse previous com- case study
puter maintenance report
iii. Diagnose computer prob-
lem symptom
 Check POST
( power on self test)
 Identify LED (Light
Emission Diode)
status indicator
 Identify beep sound
 Check blue screen
iv. Prepared tools and ma-
terial

75
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Attitude:
i. Detail and
precise in identi-
fying types of
computer
system / peripher-
al.
ii. Analytical
mind and thor-
ough in analysing
previous mainten-
ance report

2. Carry out on- i. Computer problems / is- 16 hours Lecture i. Computer prob-
line computer sues: lem/ issues
trouble shoot-  Hard disk crash identified and
ing  Memory (fatal error) analysed
 Power supply
 motherboard ii. Computer prob-
lem rectified
ii. Corrective through remote
troubleshooting: access
- Remote
troubleshoot iii. Computer prob-
- Phone instruc- lem identified
tion through phone
instruction
iii. Hardware replacement
 Memory
 CPU
 Hard disk
76
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Optical drive

i. Identify and analyse 38 hours Demonstration

computer problem/ is- and practical
sues
ii. Troubleshoot problem
through remote access
iii. Rectify problem through
telephone instruction
iv. Notify unsolved problem
to supervisor for on-site
repair

Attitude:
i. Detail and
precise in identi-
fying computer
system and peri-
pheral problem /
issue
ii. Meticulous in
rectifying com-
puter problem
through remote
access and tele-
phone instruction.

Safety/Environment:
i. Adhere to work
area safety
requirement

77
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

3. Perform i. Tasks of computer re- 27 hours Lecture i. Computer and

on-site com- pair: peripheral dia-
puter repair  Data backup gnosed to
- operating system identify problem
- software according to
- applications manufacturer
- drivers instruction
- data manual
- configurations
 Computer diagnose ii. Repair cost es-
 Problem identifica- timated
tion
 Procurement of iii. Computer part
computer part procurement
 Part fixing carried out
 Testing
- computer unit iv. Data back-up
test executed
- operational test
- functionality test v. Computer re-
pair job carried
ii. Computer repair costing out
iii. Computer repair safety
precaution vi. Computer unit
test, operation-
 Electrical Hazards
al test and
functionality
iv. Computer part disposal
test carried out
procedure

vii. Computer part

78
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
disposal pro-
i. Diagnose computer and 63 hours Demonstration cedure applied
peripheral to identify and practical to dispose
problem according to faulty part
manufacturer instruction
manual
ii. Estimate repair cost
iii. Procure computer /
peripheral part
iv. Carry out data backup
v. Fix computer /
peripheral part
vi. Perform computer unit
test, operational test and
functionality test
vii. Apply computer part
disposal procedure to
dispose faulty part

Attitude:
 Meticulous in
carrying out data
back-up
 Cost con-
scious in
Carrying out pro-
curement
 Detail and
precise in fixing
computer/ peri-
pheral part

Safety/Environment:
i. Adhere to
electrical

79
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
hazards

ii. Adhere to
company
confidentiality
policy when
carrying out data
back-up

4. Prepare com- i. Computer status report: viii. Computer re- 6 hours Lecture i. Computer re-
puter status  Report format pair status repor- pair details re-
report  Report content: ted corded and
- Client informa- status is up-
tion dated for future
- Problem/issues reference
- Action taken:
o troubleshoot ii. Computer re-
o repair pair checklist
 Reporting procedure recorded

iii. Computer re-

i. Record computer repair 12 hours Demonstration, pair job order
details and update practical and recorded
computer status for case study
future reference
ii. Record computer repair
checklist and submit to
superior
iii. Record computer repair
job order

80
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Attitude:
i. Accurate in
recording check-
list
ii. Detail in re-
cording repair job

Safety/Environment:
i. Adhere to
company policy

Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.03 Utilize basic IT applications. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.03 Communicate clearly.
4. Leadership skills
02.04 Prepare brief reports and checklist using standard forms.
03.01 Apply cultural requirement to the workplace. 5. Learning skills
03.02 Demonstrate integrity and apply practical practices. 6. Multitasking and prioritizing
03.03 Accept responsibility for own work and work area. 7. Self-discipline
03.05 Demonstrate safety skills. 8. Teamwork
03.06 Respond appropriately to people and situations.

81
Core Abilities Social Skills
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
05.01 Implement project/work plans.

82
Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Sound card
 Power supply
 Cooling Fan
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Computer casing: 1:25
 Mini tower
 Medium tower
 Desktop casing
5) Computer Operating system and software 1:25
6) Types of computer cable connector, such as: 1:5
 Network connector RJ45
 Phone connector RJ11 1:5
7) Connector orientation:
 Power cable
 USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45)

83
8) Computer monitor connector, such as 1:5
 VGA,
 DVI,
 HDMI
9) Plug layout
1:5
 Three pins
 Two pins
 International adaptor
10) electrostatic precaution 1:5
11) Computer system set-up tools: 1:5
 screw driver,
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner
1;1
12) Sample of computer maintenance report
1:1
13) Sample of computer repair checklist
14) Sample of computer repair job order 1;1

84
85
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title SERVER INSTALLATION

The person who is competent in this CU shall be able to assemble server hardware and peripheral and install the
software in accordance with server installation procedure. Upon completion of this competency unit, trainees will be
able to: -
 Analyse job order / change request
Learning Outcome
 Execute hardware installation
 Carry out software installation
 Perform server functionality test
 Prepare server installation set-up report

Competency Training
Competency Unit ID 4 Core Level 3 240 Hours Credit Hours 24
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse job i. Type of server: 11 hours Lecture i. Types of server

order / change  Database server to be set-up,
request  File server operating sys-
 Mail server tem and soft-
 Print server ware identified
 Web server
ii. Server config-
ii.Type of server Operating uration setting
system: interpreted
 Licensed
 Open source

86
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
vii.Server peri-
pheral identi-
iii. Server configuration de- fied
tails :
 Server host name iii. Tools and ma-
 Network address terials pre-
configuration (IP ad- pared
dress, DNS, Gate-
way, subnet mask)
 Security configura-
tion (firewall
setting, administrator
privilege)

iv. Types of server software

 Anti-virus
 Hardware drivers

v. Server peripherals
 Monitor
 Key board

vi. Tools and materials

i. Identify types of server 25 hours Demonstration,

to be set-up, operating practical and
system and software case study
ii. Define server configura-
tion setting
iii. Identify server peripher-
als
iv. Prepare tools and mater-
ial

87
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
Attitude:
i. Detail and
precise in identi-
fying server oper-
ating system,
server configura-
tion detail and
server peripher-
als

Safety/Environment:
i. Adhere to
company security
policy

2. Execute i. Types of server form 29 hours Lecture i. Types of serv-

hardware factor er hardware
installation  tower unit, identified
 rack mount unit,
 blade unit ii. Server hard-
ware compon-
ii. Server handling proced- ent compatibil-
ure according to types of ity checked
server
 tower unit, iii. Server hard-
 rack mount unit, ware compon-
 blade unit ents installed

iii. Server components iv. Server power

initialisation
iv. Server hardware com- carried out
ponents compatibility.
v. Server hand-
ling procedure

88
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Minimum OS re- applied when
quirement unpack and
 Server hardware arrange server
specification components

v. Hardware installation
 Cable connectivity
- power,
- display,
- network,
- keyboard,
- mouse)
 Rack mount

i. Identify types of server 67 hours Demonstration

hardware and practical
ii. Unpack and arrange
server hardware com-
ponents
iii. Check server hardware
components compatibil-
ity
iv. Install server hardware
components
v. Carry out server power
initialisation
vi. Apply server handling
procedure when unpack
and arrange server
components

89
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
Attitude:
i. Thorough in
checking hard-
ware component
compatibility

Safety/Environment:
i. Adhere to
server handling
procedure
ii. Handle server
with care during
server unpack

3. Carry out i. Operating system 22 hours Lecture i. Server Operat-

software installation ing system in-
installation stallation per-
ii. Installation, configur- formed
ation and testing of
device drivers ii. Device drivers
 Version installed, con-
 Compatibility figured and
 firmware tested

iii. Configuration of iii.Server paramet-

server parameter: ers configura-
tion setting car-
 Server host name
ried out
 Network address
configuration
iv. operating sys-
- IP address
tem patches in-
stalled and
- DNS
90
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
- Gateway tested
- subnet mask
 Security configura- v. Server security
tion configuration
- firewall setting carried out
- administrator
- privilege vi. Server initial-
isation per-
iv. Operating system formed
patches installation and
testing vii.Server opera-
 Security bulletin tion status in-
spected
v. Server security con-
figuration
 Firewall configura-
tion
 User access control
 Admin privilege

vi. Server initialisation

vii. Operation status in-
spection

i. Perform server oper- 50 hours Demonstration

ating system installation and practical
ii. Install, configure and
test device drivers
iii. Carry out server
parameters configura-
tion setting

iv. Install and test oper-

91
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
ating system patches
v. Carry out server se-
curity configuration
vi. Perform server ini-
tialisation
vii. Inspect server
operation status

Attitude:
i. Meticulous
and accurate in
carrying out in-
stallation and
configuration

Safety/Environment:
i. Handle server
with care during
software installa-
tion

4. Perform server i. Server status 7 hours Lecture i. Server status

functionality verification: verified
test  Power boot cycle  Power
status boot cycle
 Anti-virus protection  Anti-virus
status protection
 Network connectivity status
status

 Network
i. Verify server status 17 hours Demonstration connectivity

92
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Power boot cycle and practical status
status
 Anti-virus protection
status
 Network connectivity
status
Attitude:
i. Thorough in con-
ducting server
status verification

Safety/Environment:
i. Adhere to manu-
facturer instruction

5. Prepare server i. Documentation of 4 hours Lecture i. Company

installation server configuration asset listed out
set-up report information and
 Server network con- documented
figuration detail
 Admin information ii. Final as-built
diagram
ii. Company asset prepared
documentation:
 Types of asset: iii. Electrical
- Operating system schematic
- software, diagram
- drivers prepared
- Data backup
- Warranty cards

iii. Final as-built diagram iv. Computer set-

up checklist

93
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
iv. Electrical schematic recorded
diagram
v. Inventory
v. Server installation job record updated
order / change request
report vi. Server
installation job
order / change
i. Carry out company 8 hours Demonstration request
asset documentation and case study produced.
ii. Prepare final as-built
diagram
iii. Prepare electrical
schematic diagram
iv. Record computer set-up
checklist
v. Update Inventory record
vi. Produce server
installation job order /
change request report.
Attitude:
i. Precise in up-
dating inventory
record
ii. Accurate in
preparing final as-
build diagram

Safety/Environment:
i. Adhere to com-
pany policy

Employability Skills

94
Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
01.03 Utilize basic IT applications. 3. Interpersonal skills
02.01 Interpret and follow manuals, instructions and SOP's.
4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
01.06 Utilize word processor to process information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.

95
Core Abilities Social Skills
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Server hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Power supply
 Hard disk
 Storage media
 Optical drive
 Casing
 Heat sink
 Thermal paste
4) Server Operating system and software driver 1:25
5) Computer cable connector, such as: 1:5
 Network connector RJ45
 Phone connector RJ11

6) Connector orientation: 1:5

 Power cable

96
  USB (1.1, 2.0, 3.0)
 Monitor cable
 Network cable (RJ45) 1:5
7) Electrostatic precaution 1:5
8) Server system set-up tools:
 screw driver,
 multi meter
 anti-electrostatic wristband
 Vacuum cleaner
1;1
9) Sample of as-built diagram 1;1
10) Sample of electrical schematic diagram 1;1
11) Sample of computer set-up checklist 1;1
12) Sample of inventory record 1;1
13) Sample of server installation job order /change request

97
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title SERVER MAINTENANCE

The person who is competent in this CU shall be able to inspect server operating environment, inspect server utilisa-
tion status, conduct server data back-up, inspect server systems logs, and inspect server Antivirus software logs in
accordance with company policy. Upon completion of this competency unit, trainees will be able to: -
Learning Outcome  Analyse server maintenance job order
 Carry out hardware maintenance
 Perform server Operating System maintenance
 Prepare server maintenance report

Competency Training
Competency Unit ID 5 Core Level 3 180 Hours Credit Hours 18
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse server i. Server information 8 hours Lecture i. Server informa-

maintenance  server TAG/ID tion assessed
job order  server Specification
 Operating System ii. Types of main-
 Server Warranty tenance inden-
information tified
 Server maintenance
contract status iii.Server security
 Server operating procedure inter-
and service manual preted
 Server peripheral

98
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

ii. Types of maintenance:

 Preventive
 Corrective

iii. Server security proced-

ure
 Server access pass
 server user ID
 Password

iv. Server maintenance

tools
 Vacuum cleaner
 Cable tie,
 Screw drivers

i. Asses Server informa- 19 hours Demonstration,

tion practical and
 server TAG/ID case study
 server Specification
 Operating System
 Server Warranty
information
 Server maintenance
contract status
 Server operating
and service manual
 Server peripheral

ii. Identify types of

server maintenance
iii. Interpret server se-

99
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
curity procedure

iv. Prepare server

maintenance tools

Attitude:
i. Detail and
through in as-
sessing server in-
formation
ii. Analytical
mind when inter-
preting server
maintenance pro-
cedure

Safety/Environment
i. Adhere to
company server
security proced-
ure

2. Carry out i. Server room require- 24 Lecture i. server envir-

hardware ment hours onment main-
maintenance  Room temperature tained
 Humidity  Room tem-
- Dry perature
- sign of water  Humidity
drop  Physical
- water leak safety and
 Physical safety and security
security
- Access door lock  Cables ar-
- server rack door

100
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
lock rangement
and connec-
 Cables arrangement tion
and connection  Server
 Cleanliness cables con-
nection
ii. Inspection of server  Cleanliness
peripheral
 Uninterrupted Power ii. Server peri-
Supply-UPS pheral inspec-
 Storage Area Net- ted
work –SAN
 Backup Device iii. Server Light
Emitting Diode
iii. Server Light Emitting Di- (LED) status
ode (LED) status indic- indicator in-
ator spected
 Power ON/OFF in-
dicator iv. Server clean-
 HDD activity indicat- ing tools and
or material identi-
 Fault indicator fied
 RAID status indicat-
or
 Network connectivity
indicator
 LED indicator blink-
ing pattern
 LED indicator colour
- Green,
- Amber,
- Yellow,
- Red,
- Blue

101
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

iv. Server cleaning tools

and material:
 Vacuum cleaner
 Cloth

v. Safety procedure
vi. Manufacturer’s operat-
ing manual

i. Maintain server envir- 57 hours Demonstration

onment and practical
 Room temperature
 Humidity
 Physical safety and
security
 Cables arrangement
and connection
 Server cables con-
nection
 Cleanliness

ii. Check server peripheral

iii. Inspect Server Light
Emitting Diode (LED)
status indicator
 Power ON/OFF in-
dicator
 HDD activity indicat-
or
 Fault indicator
 RAID status indicat-
or

102
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Network connectivity
indicator
 LED indicator blink-
ing pattern
 LED indicator colour
(Green, Amber, Yel-
low, Red, Blue)
 Manufacturer’s oper-
ating manual

iv. Identify server cleaning

tools and material
Attitude:
 Care to server
room environ-
ment
 Thorough
when inspecting
LED status indic-
ator

Safety/Environment
i. Adhere to
company server
security proced-
ure
ii. Adhere to
Manufacturer op-
erating manual

3. Perform server i. Server utilisation 16 Lecture i. Server utilisa-

status hours tion status in-

103
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
Operating  Hard disk space util- terpreted
System ization
maintenance - Used, ii. Server operat-
- Free ing system er-
- Total size ror rectified
 Memory usage
- Physical RAM, iii. Server data
- Virtual, back-up per-
- Shared memory formed
 Central Processing
Unit (CPU) usage iv. Server system
 Network usage logs assessed

ii. Server data back-up v. Server system

 Type of backup status indicat-
- Full back-up or (LEDs) in-
- Incremental terpreted
back-up
 Backup vi. Critical
media/devices error/alert from
- internal storage server system
- external media logs inspected
 Backup software
vii. Critical Oper-
ating System
iii. Server backup
patches avail-
status verification
ability as-
 Task completion
sessed
status
 Location, date and viii. Server Antivir-
backup name us software
 Backup logs file logs checked

ix. Server hard-

ware

104
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
error/faulty
rectified

x. Server main-
iv. Types of Server sys- tenance cost
tem logs estimated
 Security Log
 Application Log
 System Log
 Log level differences
- Information
- Warning
- Alert
 Log files location
base on OS type

v. Server system
status indicator (LEDs)
 LED indicator
- blinking pattern
 LED indicator colour
- Green
- Amber,
- Yellow,
- Red,
- Blue

vi. Types of server sys-

tem log critical
error/alert
 System error
- hardware failure,
- OS vulnerability
alert,
- OS service fail-
105
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
ure
 Security alert
- antivirus pattern
outdated

- security threats
- password expiry

vii. Critical Operating

System patches availab-
ility
 OS patch
 security bulletin in-
formation

viii. Types of Server An-

tivirus software logs
 Antivirus update log
 Antivirus scan log
 Threat log
 Product/license ex-
piry date

ix. Server hardware er-

ror/faulty:
 Server TAG number
 List of errors
 Warranty status

x. Information on serv-
er Operating System er-
ror
 Server TAG number
 List of errors

106
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Warranty status

xi. Server maintenance

costing

i. Interpret and record 38 hours Demonstration

server utilisation status and practical
ii. Rectify server Operating
System error
iii. Perform server data
back-up
iv. Asses server system
logs
v. Interpret server system
status indicator (LEDs)
vi. Inspect critical
error/alert from server
system logs
vii. Asses critical operating
system patches availab-
ility
viii. Check server antivirus
software logs
ix. Identify server hardware
error/faulty
x. Estimate server main-
tenance cost

Attitude:
i. Detail and
through in as-
sessing server
system logs
ii. Accurate in

107
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
rectifying server
hardware faulty
iii. Thorough
when interpret
LED status indic-
ator
iv. Cost con-
scious when es-
timated mainten-
ance cost

Safety/Environment
i. Adhere to
company server
security proced-
ure
ii. Adhere to
Manufacturer op-
erating manual

4. Prepare server i. Types of Server 5 hours Lecture i. Server

maintenance Maintenance Record: maintenance
report  Server utilisation record updated
status record  Server util-
 Critical error/alert isation status
from server system  Critical
logs Record error/alert
 Critical error/alert from server
from server system system logs
logs Record  Critical
 Server hardware er- error/alert
ror/faulty from server
 Server Operating system logs
System error  Server hard-

108
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
ware
error/faulty
i. Update Server 57 hours Demonstration  Server Oper-
maintenance record and case study ating System
 Server utilisation error
status
 Critical error/alert
from server system
logs

 Critical error/alert
from server system
logs
 Server hardware er-
ror/faulty
 Server Operating
System error

Attitude:
i. Transparent
and detail in up-
dating server
maintenance re-
cord

Safety/Environment:
i. Adhere to
company
confidentiality
policy

109
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.03 Communicate clearly.
4. Leadership skills
02.04 Prepare brief reports and checklist using standard forms.
03.01 Apply cultural requirement to the workplace. 5. Learning skills
03.02 Demonstrate integrity and apply practical practices. 6. Multitasking and prioritizing
03.03 Accept responsibility for own work and work area. 7. Self-discipline
03.05 Demonstrate safety skills. 8. Teamwork
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.

110
Core Abilities Social Skills
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.

03.16 Identify and assess client/customer needs.

04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Server hardware components 1:25
 Processor
 Mother board
 Network card
 Memory module
 Graphic card
 Power supply
 Hard disk
 Storage media
 Optical drive

111
  Casing
 Heat sink
 Thermal paste
4) Server Operating system and software driver 1:25
5) Electrostatic precaution 1:5
6) Server system set-up tools:
1:5
 screw driver,
 multi meter
 Vacuum cleaner

7) Sample of SLA 1;1

8) Sample of server security procedure 1:1
9) Sample of Manufacturer Instruction Manual 1:1
10) Sample of server maintenance checklist 1;1

REFERENCES

1. Joseph L Jorden (2010). Microsoft SQL Server 2005 Implementation and Maintenance. John Wiley & Sons. ISBN-13: 978-0-470-76754-2

2. Rabah, Kefa (2012). Red Hat Enterprise Linux (Rhel) 6 Server nstallation & Administration. Lap Lambert Academic Publishing,
ISBN-13: 978-3-8465-1118-3

3. Sharon Crawford, Charlie Russel (2008). Windows Server 2008. Microsoft Press. ISBN-13: 978-0-7356-2505-1

4. Steve Silva (2008). Web Server Administration (1st Edition). Course Technology Ptr. ISBN-13: 978-1-4239-0323-9

5. Tim Parks (2012). Server. Harvill Secker. ISBN-13: 978-1-84655-577-0

112
113
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title COMPUTER NETWORK CONNECTIVITY SET-UP

The person who is competent in this CU shall be able to set connectivity among computers and devices so that they
could link and communicate each other for information sharing and workplace operation. Upon completion of this
competency unit, trainees will be able to: -
 Analyse computer network connectivity configuration specification
Learning Outcome
 Carry out computer network connectivity configuration
 Perform computer network connectivity test
 Carry out computer network connectivity troubleshoot
 Prepare computer network connectivity report

Competency Training
Competency Unit ID 6 Core Level 3 120 Hours Credit Hours 12
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse com- i. Types of computer net- 7 hours Lecture i. Types of com-

puter network work connectivity: puter network
configuration  LAN connectivity
specification  WAN identified
 MAN
ii. Wireless tech-
ii. Wireless technology nology defined
 WIFI
 WIMAX iii. Types of com-
 Mobile puter peripher-
al and its

113
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
iii. Types of computer peri- driver identi-
pheral fied
 Network Interface
Card (NIC) iv. Network in-
 Scanner stallation
 Server equipment pre-
 Printer / multifunc- pared
tion
 Computer / PC
 Wireless devices

iv. Computer peripheral

drivers

v. Network installation
equipment
 Equipment
 Main distribution
frame
- Switch
- Router
- Access Point
 Patch panel
 Patch cord
 RJ 45 Faceplate

i. Identify types of com- 17 hours Demonstration,

puter network connectiv- practical and
ity to case study
ii. Identify wireless techno-
logy
iii. Identify types of com-
puter peripheral and its

114
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
driver
iv. Prepare network install-
ation equipment
Attitude:
i. Precise and
through in identi-
fying network
connectivity
ii. Meticulous in
identifying com-
puter system peri-
pherals

Safety/Environment
i. Adhere to
company policy

2. Carry out com- i. IP address 9 hours Lecture i. Network Inter-

puter network  Subnet Mask face Card (NIC)
configuration  Gateway installation car-
 Domain Name Serv- ried out
er (DNS)
ii. RJ 45 cable
ii. Network Interface Card connected into
(NIC) installation and NIC
connection
 Computer / PC iii. NIC driver in-
 Server stalled into
 Scanner computer and
peripherals
 Printer / multifunc-
tion
iv. IP addresses

115
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
configured
i. Carry out Network Inter- 21 hours Demonstration
face Card (NIC) installa- and practical
tion
ii. Connect RJ 45 cable into
NIC
iii. Install NIC driver into
computer and peripherals
iv. Configure IP addresses

Attitude:
i. Meticulous in
connecting RJ
cable and in-
stalling NIC
ii. Accurate in carry-
ing out IP config-
uration

Safety/Environment
i. Adhere to
company security
policy

3. Perform com- i. Computer network con- 7 hours Lecture i. Network test-

puter network nectivity test ing carried out:
connectivity  Ping test  Ping test
test  Tracert test  Tracert test
 Internet browser ap-  Internet
plication test browser
 Print-out test application
 Scanning test test
 Wireless Authentica-  Print-out
tion test test

116
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 wireless connectivity  Scanning
test test
 Wireless
Authentica-
ii. User Acceptance Test tion test
(UAT)  wireless
connectiv-
ity test
i. Carry out network test- 17 hours Demonstration
ing: and practical ii. UAT executed
 Ping test
 Tracert test
 Internet browser ap-
plication test
 Print-out test
 Scanning test
 Wireless Authentica-
tion test
 wireless connectivity
test

ii. Execute UAT

Attitude:
i. Precise and sys-
tematic in per-
forming computer
network con-
nectivity test

Safety/Environment
i. Adhere to

117
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
company policy

4. Carry out i. NIC Light Emitting Diode 9 hours Lecture i. NIC Light
computer net- (LED) indicator Emitting Diode
work  No light (LED) indicator
troubleshoot  Light interpreted

ii. Symptom/ problem ii. Network con-

 Crimping failure nectivity symp-
 NIC Driver wrongly tom/ problem
installed diagnosed
 Cable failure  Crimping
 OS compatibility failure
 Hardware compatib-  NIC Driver
ility  Cable failure
 OS compat-
ibility
 Hardware
i. Interpret NIC Light Emit- 21 hours Demonstration compatibility
ting Diode (LED) indicat- and practical
or

ii. Diagnose network con-

nectivity symptom/ prob-
lem
 Crimping failure
 NIC Driver
 Cable failure
 OS compatibility
 Hardware compatib-

118
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
ility
Attitude:
i. Detail and thor-
ough when dia-
gnose network
connectivity
symptom

Safety/Environment
i. Adhere to
company policy

5. Prepare com- i. Network connectivity 4 hours Lecture i. Network con-

puter network testing report nectivity test-
connectivity re- iii. UAT status report ing report pre-
port ii. Network connectivity pared
set-up documentation
 Configuration ii. UAT status re-
 Drivers port prepared
 Compatibility
iii. Network con-
nectivity set-up
documentation
i. Produce network con- 8 hours Demonstration carried out
nectivity testing report and case study  Network con-
ii. Prepare UAT status re- figuration
port manual pre-
iii. Carry out network con- pared
nectivity set-up docu-  Drivers la-
mentation belled and
 Prepare network recorded
configuration manual  compatibility

119
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Record and label recorded
drivers
 Prepare compatibility
record

Attitude:
 Transparent
and detail in pre-
paring computer
system mainten-
ance report

Safety/Environment:
i. Adhere to
company confid-
entiality policy
and record man-
agement proced-
ure

Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.03 Communicate clearly.
4. Leadership skills
02.04 Prepare brief reports and checklist using standard forms.

120
Core Abilities Social Skills
03.01 Apply cultural requirement to the workplace. 5. Learning skills
03.02 Demonstrate integrity and apply practical practices. 6. Multitasking and prioritizing
03.03 Accept responsibility for own work and work area. 7. Self-discipline
03.05 Demonstrate safety skills.
8. Teamwork
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.
03.14 Facilitate and coordinate teams and ideas.

03.15 Liaise to achieve identified outcomes.

03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

121
Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Computer peripheral 1:5
 Network Interface Card (NIC)
 Scanner
 Printer / multifunction
 Computer / PC
 Server
 Wireless devices
4) Computer peripheral drivers 1:5
5) Switch 1:25
6) Router 1:25
7) Access Point 1:25
8) Patch panel 1:5
9) Patch cord
1:5
10) RJ 45 Faceplate

11) Sample of network connectivity testing report 1;1

12) Sample of UAT status report 1;1
13) Sample of Network connectivity set-up documentation 1;1
14) Sample of Network configuration manual 1;1
15) Sample of compatibility record 1;1

122
123
 CURRICULUM of COMPETENCY UNIT (CoCU)

Sub Sector INFRASTRUCTURE SUPPORT

Job Area COMPUTER SYSTEM OPERATION
Competency Unit Title MOBILE DEVICE CONFIGURATION

The person who is competent in this CU shall be able to configure and troubleshoots mobile computer and its devices
and prepare safe and sound environment for mobile device to connect with computer system network in accordance
with company SOP. Upon completion of this competency unit, trainees will be able to: -
Learning Outcome  Analyse job order/ change request
 Carry out mobile device configuration
 Perform out mobile device troubleshoot
 Carry out mobile device commissioning

Competency Training
Competency Unit ID 7 Core Level 3 60 Hours Credit Hours 6
Type Duration
Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria

1. Analyse job i. Network accessibility 5 hours Lecture i. Network access-

order/ change needs ibility needs as-
request  Type of connection sessed
- WiFi,
- Cellular, ii. Network access-
- Bluetooth, ibility purpose
- NFC Near Field identified
Communication
- Infrared, iii. Mobile device
- USB specification as-
 Duration sessed
- on-demand
- frequent
 Location

124
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
- local,
- remote area iv. Mobile applica-
- overseas tion software
evaluated
ii. Network accessibility pur-
pose v. Mobile applica-
 Email & messaging tion compatibility
 Web browsing assessed
 Voice-Over IP
 Tele-conference
 Access company re-
sources (server, print-
er)
 Document collabora-
tion
 File sharing
 Tele-marketing
 Remote support
 Navigation

iii. Types of mobile device

and device specification
 Device Type
- Mobile phone
(Smartphone)
- Tablet
- PDA (Personal Digit-
al Assistant)
- Pager
- Navigation device
 Device Specification
- Device maker /
brand / model
- RAM capacity

125
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
- Storage size
- Screen display type
- Input method
- Connectivity
- OS and OS version

iv. The required mobile ap-

plication information
 Type of application
and software
 Software licenses
 Software version

v. Mobile application com-

patibility
 Minimum device hard-
ware & software in-
stallation requirement
 OS and software ver-
sion
 Security setting re-
quirement
 Network availability /
coverage

i. Assess network access- 11 hours Lecture

ibility needs
ii. Identify network access-
ibility purpose
iii. Asses mobile device
specification
iv. Evaluate mobile device
software and application
126
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
v. Asses mobile applica-
tion compatibility

Attitude:
i. Detail in as-
sessing network
accessibility
needs and mobile
device specifica-
tion
ii. Thorough in
evaluating mobile
application com-
patibility

Safety/Environment
i. Adhere to
company proced-
ure

2. Carry out i. Mobile device configura- 6 hours Lecture i. Mobile device

mobile device tion setting setting configura-
configuration  Device setting menu tion carried out
 Network configuration
- IP address ii. Mobile applica-
- Authentication tion
 Network testing and installed and
troubleshooting configured

ii. Mobile application install- iii. Mobile device

ation and configuration security setting
procedure configured

iii. Mobile device configura- iv. Mobile device

127
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
tion testing configuration
 Authentication test testing carried
 Network accessibility out
and communication
test
 Application test

iv. Security setting configur-

ation
 Device OS security
 User’s account secur-
ity
 Network/access secur-
ity

v. Company security policy

i. Carry out mobile device 15 hours Demonstration

setting configuration and practical
ii. Install and configure
mobile application
iii. Configure mobile device
security setting
 Device OS security
 User’s account se-
curity
 Network/access se-
curity

iv. Carry out mobile device

configuration test
 Authentication test
 Network accessibil-

128
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
ity and communica-
tion test
 Application test
Attitude:
i. Detail and
through when
configure mobile
device setting
ii. Analytical
mind and accur-
ate when con-
ducting configura-
tion test

Safety/Environment
i. Adhere to
company secur-
ity procedure

3. Perform i. Types of Mobile 5 hours Lecture i. Diagnose

mobile device device problems mobile device
troubleshoot  Symptom, error problem
messages and logs
 Device functionality ii. User’s data
test retrieval and
back-up per-
ii. Troubleshoot action formed
requirement
 Device warranty in- iii. Mobile
formation device
 Authorize service troubleshoot
centre executed
 User schedule
 Troubleshoot iv. Device’s

129
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
guideline and pro- software, ap-
cedure plication and
 Data backup user’s data re-
stored
iii. User’s data retrieval
and back-up v. Mobile
 Type of data device opera-
- Personal tion testing car-
- Official ried out
 Backup method
 Backup location

iv. Mobile device

troubleshoot action
 Hardware functional-
ity test
 Software removal,
re-installation and
re-configuration pro-
cedure

v. Restoration of
device’s software, ap-
plication and user’s data
vi. Mobile device opera-
tion testing
 Hardware functional-
ity test
 Cellular/network ac-
cess and communic-
ation test
 Software and applic-
ation test

130
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
i. Diagnose mobile 13 hours Demonstration
device problem and practical
ii. Perform user’s data
retrieval and back-up
iii. Execute mobile
device troubleshoot
iv. Restore device’s
software, application
and user’s data
v. Carry out mobile
device operation testing
Attitude:
i. Detail and
through when dia-
gnose mobile
device problem
ii. Analytical
mind and accur-
ate when per-
forming mobile
device
troubleshoot

Safety/Environment
i. Adhere to
company secur-
ity procedure

131
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
4. Carry out i. Handing over of Mobile 2 hours Lecture i. User
mobile device device and gadget to Acceptance
commissioning end-user Test
 Device packing performed
 Device handling
procedure ii. Mobile device
documentation
ii. User Acceptance test carried out
 Network and
communication iii. Company
access test inventory
 software and updated
application
installation iv. Job order /
 Security and safety change
advice request report
produced
iii. Mobile device set-up
documentation
 User’s information
- name,
- location,
- department
 Device information
- IP address
- User ID
 Company resources
accessed by the
device
- server,
- printer,
- application

iv. Asset record

132
 Attitude / Safety / Training Delivery Assessment
Work Activities Related Knowledge Related Skills
Environmental Hours Mode Criteria
 Company inventory
update

i. Perform User 4 hours Demonstration

Acceptance Test and practical
ii. Carry out mobile
computer
documentation
iii. Update company
inventory
iv. Produce Job order /
change request report

Attitude:
i. Transparent
and detail in pre-
paring mobile
devices set-up re-
port
ii. Accountable
in updating com-
pany inventory

Safety/Environment:
i. Adhere to
company
confidentiality
policy

133
Employability Skills

Core Abilities Social Skills

01.01 Identify and gather information. 1. Communication skills

01.02 Document information procedures or processes. 2. Conceptual skills
02.01 Interpret and follow manuals, instructions and SOP's. 3. Interpersonal skills
02.02 Follow telephone/telecommunication procedures.
4. Leadership skills
02.03 Communicate clearly.
02.04 Prepare brief reports and checklist using standard forms. 5. Learning skills
03.01 Apply cultural requirement to the workplace. 6. Multitasking and prioritizing
03.02 Demonstrate integrity and apply practical practices. 7. Self-discipline
03.03 Accept responsibility for own work and work area. 8. Teamwork
03.05 Demonstrate safety skills.
03.06 Respond appropriately to people and situations.
03.07 Resolve interpersonal conflicts.
06.01 Understand systems.
06.02 Comply with and follow chain of command.
06.03 Identify and highlight problems.
06.04 Adapt competencies to new situations/systems.
01.04 Analyse information.
01.05 Utilize the Internet to locate and gather information.
02.07 Utilize Local Area Network (LAN)/Intranet to exchange information.
02.08 Prepare pictorial and graphic information.
03.08 Develop and maintain a cooperation within work group.
04.01 Organize own work activities.
04.02 Set and revise own objectives and goals.
04.03 Organize and maintain own workplace.
04.04 Apply problem solving strategies.
04.05 Demonstrate initiative and flexibility.
06.05 Analyse technical systems.
06.06 Monitor and correct performance of systems.
01.11 Apply thinking skills and creativity.
02.10 Prepare reports and instructions.
02.11 Convey information and ideas to people.
03.13 Develop and maintain team harmony and resolve conflicts.

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Core Abilities Social Skills
03.14 Facilitate and coordinate teams and ideas.
03.15 Liaise to achieve identified outcomes.
03.16 Identify and assess client/customer needs.
04.07 Negotiate acceptance and support for objectives and strategies.
05.01 Implement project/work plans.

Tools, Equipment and Materials (TEM)

ITEMS RATIO (TEM : Trainees)

1) LCD Projector 1:25

2) Laptop/PC 1:25
3) Mobile device 1:15
 Mobile phone (Smartphone)
 Tablet
 PDA (Personal Digital Assistant)
 Pager

4) Mobile devices Operating System and software 1:15

5) Sample of manufacturer instruction manual 1:1
6) Sample of company inventory report 1:1
7) Sample of job order / change request report 1;1

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REFERENCES

1. Amjad Umar (2004). Mobile Computing And Wireless Communications. Nge Solutions ISBN-13: 978-0-9759182-0-3

2. Chander Dhawan (1997). Mobile Computing: A Systems Integrator's Handbook (1st). Mcgraw-Hill Companies. ISBN-13: 978-0-07-016769-8

3. Lynn Wright (editor) (2011). Laptops and Mobile Devices Made Easy. Books. SBN-13: 978-1-84490-117-3

4. Raj Kamal (2008). Mobile Computing. Oxford University Press, USA. ISBN-13: 978-0-19-568677-7

5. Tilmann Bollmann (2010). Mobile Computing (1st Edition). W3l. ISBN-13: 978-3-86834-005-1

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