Welcome to the family

Guide Book Calling Features

To request a repair 24 hours ........ 611 or 1.888.245.8800 (English)
a day, 7 days a week 611 or 1.888.638.5444 (French)
If required, a technician will come to your home:
Mon-Fri 8am-9pm
Sat/Sun & Holidays 8am-5pm
Emergency calls ........ 911 or other emergency numbers as
indicated in your White Pages Directory
Canadian Directory Assistance ........ 411
U.S. Directory Assistance ........ 1 (U.S. Area Code) 555.1212
Message Relay Service TTY/Teletypewriter
For TTY to Voice ........ 711
For Voice to TTY ........ 1.800.855.0511
For TTY to TTY ........ 1.800.855.1155
To confirm your ........ 511
Home Phone service provider
is Rogers
To confirm your ........ 1.700.555.4141
Long Distance provider
For:
Local Calling Areas
Overseas Country Calling see your
Codes and Dialing Instructions ........ White Pages
Operator-Assisted Dialing Directory
Instructions Repair Tips
900 Calls in Canada or the USA ........ access restricted
Call 1.800.980.5464 for automated service 24 hours a day,
7 days a week.
Visit rogers.com/hello any time, day or night.
Speak with a helpful Customer Relationship Associate at
1.800.980.5464, Monday to Friday, 8 a.m. to 8 p.m.
Saturday 9 a.m. to 5 p.m.
Rogers Home Phone may interrupt your services including, but not limited to any and all services outlined in this guide
at any time for any duration of time, without any notice or liability, in order to install, inspect, repair, replace or
to perform necessary maintenance on the telecommunications equipment, facilities or network, or for other
technical reasons as may be required. Services are subject to the General Terms of Service available at
rogers.com/conditions or upon request by calling 1.800.980.5464. ™ Rogers, Mobius Design, YOUR WORLD RIGHT NOW,
and Rogers Home Phone are trademarks of Rogers Communications Inc., used under license.
1089_E_07/05
 Congratulations
You’ve taken the first step to a smarter Home Phone service. Now just sit back
and enjoy the savings.
This guide book has all you need to know about connecting and using your new
service, including tips on all the great Calling Features now available to you. If you
see any Features you like and haven’t yet subscribed to, simply give us a call.
There is no smarter choice than Rogers Home Phone™.

Distinctive Distinctive Ring allows you to assign up

to three numbers to a single line, each
Ring with its own unique ring.

Note: When you subscribed to Distinctive Ring, you specified

For assistance in the the number of telephone numbers you would require.
programming of your
fax machine, please Distinctive Ring allows you to assign up to three
consult your Fax numbers per line.
Machine Owner’s ■ The first Distinctive Ring Number has a ring
Manual or contact the pattern of two short rings.
manufacturer of ■ The second Distinctive Ring Number has a pattern
the fax machine. of one short ring, followed by one long ring,
followed by one short ring.
■ The third Distinctive Ring Number has a pattern.

Calling
Feature Use these quick codes to access
the Calling Features you want.
Quick
Codes
Change number of rings for Call Forward
* 9 4
“No Answer” (Voice Mail)
Change Telephone number for Call
* 9 9
Forward “No Answer”
Activate Call Forward “No Answer” * 9 2
Deactivate Call Forward “No Answer” * 9 3
Change telephone number
* 9 7
for Call Forward “Busy Line”
Activate Call Forward “Busy Line” * 9 0
Deactivate Call Forward “Busy Line” * 9 1
Activate Busy Caller Return * 6 6
Deactivate Busy Caller Return * 8 9
Activate Anonymous Call Rejection * 7 7
Deactivate Anonymous Call Rejection * 8 7
Disable Call Display block (per call) * 8 2
Call Display block (per call) * 6 7
Activate Call Forwarding * 7 2
Deactivate Call Forwarding * 7 3
3-Way Calling * 7 1
Disable Call Waiting (per call) * 7 0
Last Call Return * 6 9
Speed Call * 7 5
Call Screen * 6 0

Voice Mail Quick Codes Calling Feature Quick Codes

 Voice Mail
Use these quick codes when
Quick accessing your Voice Mail.
Codes
To go to Voice Mail * 9 8
To listen to messages 1 1
To go to end of message 3 3
To save a message 9
To erase a message 7
To replay a message 4
To skip a message #
To get date, time and caller’s # 5
To cancel, exit or return to previous step *

Voice Mail Prompt Levels let you

Prompt choose the amount of instructions
Levels you will hear, from detailed to brief,
for all Voice Mail features.

To select Prompt Levels from the Main Menu:

1. Press 4 for Personal Options.
2. Press 2 for Administrative Options.
3. Press 3 for Prompt Levels. You may now choose
from the following:
Press 1 for Standard Prompts which guide you
through most features.
Press 2 for Extended Prompts which give you
more detailed instructions.
Press 3 for Rapid Prompts which give you very
brief instructions.

■ The third Distinctive Ring Number has a pattern

of two short rings, followed by one long ring.

When you hear a distinctive ring, you or another

member of your household can answer the call
appropriately.

Call Now you’ll know who’s calling

before you answer the phone.
Display
Note: When you receive a call, simply wait for the start of the
Requires a phone with second full ring. The name and number of the caller
display function. will appear on the display screen of your telephone or
call display unit. You’ll also see the date and time of
the call if your display unit supports this.

Calls from customers who use Call Display Blocking will

be displayed as “Private Name” or “Private Number.”

Introduction Distinctive Ring Call Display

 Security Security Features allow you to
determine who you receive calls from.
Features

Anonymous To activate Anonymous Caller Rejection

Caller Rejection 1. Press * 7 7 and listen for the dial tone.
Callers who have blocked their number from
This feature rejects calls appearing on call display units will hear a
made from anyone whose
recorded message stating that you do not
number is blocked from
appearing on Caller ID, accept blocked calls. Your telephone will not
including those displayed as ring for these anonymous calls.
“Private” or “Anonymous”.
Note: To deactivate Anonymous Caller Rejection
Numbers with an “unknown 1. Press * 8 7 and listen for a dial tone
name“ and ”unknown indicating that the service has been deactivated.
number” will complete.
To use Call Display Blocking
Call Display Blocking 1. Press * 6 7 and listen for a dial tone.
2. Enter the number you want to call.
Call Display Blocking
prevents your name and
3. If the person you have called subscribes to
telephone number from Call Display, his or her telephone or display
appearing on the Call Display unit will identify your call as “Private Name”
screens of the people you call. or “Private Number.”
4. If the person you have called subscribes to
Anonymous Caller Rejection the call will
not complete.

By By
Function
Internet Phone
Balance inquiry
Review your current balance and last ✔ ✔
two payments

Make a payment
Make a one-time payment by credit card ✔ ✔
Change Universal Personal
Access Number ✔
Change your PIN to ensure security

Rogers Calling Card Maintenance

Add additional cards, or get ✔
International access

Set or change payment options

Set up or change pre-authorized ✔ ✔
automatic bill payment

Change Plans
Switch plans as calling needs change ✔ ✔
Add products
Add Rogers Home Phone products ✔ ✔
and services

Make product/rate inquiries

Get information on products and rates ✔ ✔
Promise to pay arrangements
Make arrangements to pay your bills ✔ ✔
Update your address
Make changes or corrections ✔ ✔

Note: To access your account by phone

Please ensure you have 1.Call 1.800.980.5464.
your Rogers invoice 2. Enter your 10-digit telephone number.
on hand for easy reference
3. Select a transaction from the main menu.
to your account number.

To access your account information online

1. Go to rogers.com/care
2. Select a transaction.
3. Enter your 10 digit telephone number and your
Universal Personal Access Number.

Note: Don’t have a Universal Personal

For online access, Access Number?
you will need a 1. Call 1.800.980.5464.
Universal Personal 2. Enter your 10-digit phone number.
Access Number.
3. Follow the step-by-step instructions.

Personal Account Management

 To ensure privacy for To change passwords for Extension Mailboxes
users of your extension 1. Access your Voice Mail ( * 9 8 from your home
mailboxes, each user may telephone number).
want to establish their
2. Enter current password for the extension mailbox.
own password.
3. Press 4 for personal options.
Note: 4. Press 2 for administrative options.
Your password cannot 5. Press 1 to change password.
be reset by Rogers.
Keep your password
in a safe place.
To set up Pager/Outcall Notification
Pager/Outcall From the Main Menu:
Notification 1. Press 4 for Personal Options.
2. Press 4 . Select the schedule you are creating
Pager/Outcall Notification or updating.
dials out to your pager or 3. Enter the telephone number or extension, including
another telephone number
in order to let you know
area code, where you wish to be notified for new
that a message is waiting Voice Mail messages.
in your voice mailbox. 4. Enter the range of times when you will accept
notification of calls.
5. Enter the types of messages for which notification will
occur; all messages, urgent messages, or messages
from a specific Group List. Follow the voice prompts
to set notification intervals.
6. To accept the schedule, press 1 .
7. To review or edit the schedule, press 2 .

Note: To turn Pager/Outcall Notification on or off

Long Distance charges From the Main Menu:
on notification calls to a 1. Press 4 for Personal Options.
Long Distance number are
2. Press 1 to select Notification on/off.
billed to subscribers.
3. Follow the voice prompts.

Personal For your convenience, we have listed

Rogers account transactions and billing
Account functions that you can now perform
Management by phone and/or the Internet.

Note:
If you wish to block your name To temporarily deactivate Call Display
and number on all calls made Blocking (for monthly feature only)
on your telephone line, you
1. Press * 8 2 and listen for a dial tone.
can purchase this feature as
part of your Home Phone
2. Call Display Blocking will be restored once
package. Call Display you hang up the telephone.
Blocking can also be used
on a “per use” basis.

Call Screen To use Call Screen

1. Press * 6 0 and follow the voice prompts,
Call Screen allows you to
program your phone with a or choose from the following options:
list of up to 12 phone
numbers from which you do Option Press
not wish to receive calls.
Callers on your list will hear a Review your list 1
polite message informing
them that you are not Turn Call Screen on or off 3
accepting calls at this time.
Delete all numbers from your list 0 8
Add the number of the last
caller to your list # 0 1 #
(treated as private number)
# + telephone
Add a number to your list
number + #

Delete a number from your list * + telephone

number + *
Delete all private entries 0 9

Security Features
 Last Call Return gives you the
Last Call telephone number of the last
person that called you, including
Return the date and time they called.

Note: To use Last Call Return

Long Distance charges 1. Press * 6 9 .
on calls returned are 2. A voice message will tell you the number,
billed to the subscriber.
date and time of your last incoming call,
and give you the option to return it.
3. To return the call, press 1 .

Note: If you press 1 to return the call and the

This feature may be number you have called is busy
purchased as part of your 1. Listen for the voice prompt.
Home Phone package or
billed as a pay-per-use feature.
2. Hang up. The Busy Call Return feature will notify
you with a distinctive ringing pattern when the
line is free.
3. Pick up the receiver and the call will be made for
you automatically.

To cancel Busy Call Return

1. Press * 8 9 .
2. Listen for the voice announcement that tells you
that the service has been deactivated.
3. Hang up.

Forward To forward messages

Messages 1. Listen to the entire message.
2. Press 6 to forward the message.
3. Record your introduction and press # when finished.
4. Enter the telephone number of the recipient.
5. Press # to send the message.

To create a Group List

From the Main Menu:
1. Press 4 for Personal Options.
2. Press 2 for Administrative Options.
3. Press 2 for Group Lists.
4. Press 1 to create a list. Enter a 2-digit number
between 11 and 20 for each Group List.
5. Record the name of the Group List and press # .
6. Enter the mailbox number of each person on the list.
7. Press * to exit and save the list.
Extension To create an Extension Mailbox
Voice Mail 1. Access your Voice Mail ( * 9 8 from your home
telephone number).
Allows other family 2. Put in your password.
members or business
3. Press 4 for personal options.
associates to have their
own private voice 4. Press 9 to add extensions.
mailboxes. Extension 5. Enter the extension mailbox # to add (1, 2 or 3).
mailboxes can send and 6. The system will give you a temporary password.
answer messages from Press 1 to accept this temporary password or
each other, as well as 2 to change to a new temporary password.
forward copies of 7. Record your name;
received messages. Only
the main mailbox can
Press # to accept or * to re-record.
send messages to other 8. Record a greeting;
Basic Voice Mail Press 1 for standard or 2 for personal.
subscribers. 9. Listen to recorded greeting;
Press # to accept or * to re-record.

Note: To set up an Extension Mailbox

The first time the 1. Access your Voice Mail ( * 9 8 from your home
extension mailbox is telephone number).
accessed, the user 2. Enter your temporary password.
will get a tutorial. 3. Choose a password;
Press 1 to keep or 2 to change.
4. Listen to recorded name;
Press 1 to keep or 2 to change.
Be Sure To Keep
5. Listen to recorded greeting;
Your Passwords Press 1 to keep or 2 to change.
Private

Message Management
 With Message Management,
Message you can communicate with other
Rogers Home Phone Voice Mail
Management subscribers within your area code.

Record and Send To record and send a message

a Message From the Main Menu:
1. Press 2 to Send Messages.
You can send a message 2. Record your message.
to other Rogers
3. Press # when you are finished your message.
subscribers without their
telephone ringing. 4. Enter the recipient’s telephone number.
5. Press # to send the message.

Create and Manage To select delivery options when sending

Group Lists a message
1. After you have entered the recipient’s telephone
Group lists allow you to number, press 0 to select from:
send messages to a group
of recipients
without having to enter Function Press
each mailbox number. For private message. 1
(Only the recipient can listen to the message.)
To mark the message urgent.
(Urgent messages are played before all
2
other messages.)

To receive message confirmation.

(You can specify that you wish to be notified that 3
the recipient has listened to your message or that
the message has not been heard.)

For future delivery.

4
(Send up to five messages up to 30 days in advance.
All messages will be sent on the day you specify.)

2. After selecting one of the above delivery

options, press # to send your messages.

Reply To Messages To reply to a message

1. Listen to the entire message.
2. Press 1 and follow prompts to reply.
3. When finished, press # to send the message.

Busy Call Return will monitor a busy

Busy Call line for up to 30 minutes, notify you
as soon as it becomes available, and
Return connect you immediately.

Note: To use Busy Call Return

This feature may be 1. Hang up the receiver after hearing a busy signal.
purchased as part of your 2. Pick up the receiver and listen for the dial tone.
Home Phone package or
3. Press * 6 6 and listen for the voice
billed as a pay-per-use feature.
announcement.
4. Hang up. When the line is free, your phone will
notify you with a distinctive ring. Pick up the
receiver and you will be connected automatically.

To cancel Busy Call Return

1. Press * 8 6 and listen for confirmation that the
service has been deactivated.
2. Hang up.

Last Call Return Busy Call Return

 Call Call Waiting allows you to answer
a call while you are on the phone,
Waiting so you don’t miss any calls.

To use Call Waiting

1. Any time you are on the phone, a short beep alerts
you that a second local call is waiting. Several beeps
indicate the waiting call is long distance.
2. You can place the first caller on hold by quickly
pressing and releasing the hang-up button, or
TM
LINK or FLASH . Or, let your Voice Mail answer
the second call (if you are a subscriber).
3. To alternate between callers, quickly press and
release the hang-up button, or LINK or FLASH .
4. To end the conversation with the first caller, press
and release the hang-up button, or LINK or FLASH
for longer than one second, or hang up. (If you
hang up, the phone will ring and the second caller
will still be on the line).

To temporarily deactivate Call Waiting

1. Before placing a call, press * 7 0 .
2. Listen for a dial tone.
3. Call the desired telephone number. All of your
incoming callers will now hear a busy signal.
If you are a Voice Mail subscriber, the call will
go to your voice mailbox.
4. Call Waiting will be restored once you hang up
the telephone.

Replay 4
Get envelope info. 5
Forward with remarks 6

To establish/change or delete your primary

fax printer
From the Main Menu:
1. Press 4 for Personal Options.
2. Press 2 for Administrative Options.
3. Press 3 for Fax Options.
4. Press 1 to establish the primary
fax-printing destination.
5. Enter the 10 digit telephone number to be used as
the primary printing destination.
6. Press * to return to the Main Menu.

To print faxes at the primary fax printer

1. Establish the primary fax printing destination using
the steps above.
2. Press 1 3 to Review Fax Messages.
3. Press 2 to print your fax.
4. Press 1 to print at the primary fax
printing destination.
5. Repeat steps 2 to 4 for each fax message.
Press * to return to the Main Menu.

To print faxes at a location other than the

primary fax printer
1.Establish the primary fax printing destination using
the steps above.
2. Press 1 3 to Review Fax Messages.
3. Press 2 to print your fax.
4. Press 2 to print at another fax printing destination.
5. Enter fax number.
6. Repeat steps 2 to 4 for each fax message.
7. Press * to return to the Main Menu.

Automatic Print To turn Auto Print On/Off from Main Menu

1. Press 4 for Personal Options.
With Auto Print, faxes 2. Press 2 for Administrative Options.
will be automatically
3. Press 3 for Fax Options.
printed on the primary
fax machine as they are 4. Press 2 to turn Auto Print On or Off.
received in your mailbox.

Deluxe Voice Mail

 Deluxe This enhanced service is specially
designed for customers who
Voice need more storage capacity and
Mail extra features.

Autoplay Messages To Autoplay your messages

From the Main Menu:
Autoplay lets you save time
by listening to your voice Function Press
mail messages one Personal Options 4
after another, without
having to erase or save
Administrative Options 2
them immediately. General Options 1
Autoplay 6
Autoplay on 1
Autoplay off 2

Scheduled Greetings To set up your scheduled greetings

From the Main Menu:
With Deluxe Voice Mail 1. Press 4 for Personal Options.
you can have two
2. Press 3 for Greetings.
greetings that can be
scheduled to play at 3. Press 1 for Scheduled Greetings.
different times 4. Listen to the tutorial and follow the prompts
throughout the day. to help you set up your greetings schedule.

To change scheduled greetings, after initial set-up

1. Follow steps 1 through 3 above.
2. Press 1 to change your open or closed greeting,
or press 2 to change your greeting schedule.
Fax Management To review your fax messages
From the Main Menu, to:
Fax Management allows
you to receive, forward and Function Press
access fax and voice Review fax messages 1 3
messages in your voice
mailbox, from any Save a fax message 9
touch-tone phone, Erase a fax message 7
24 hours a day.
Skip a fax message 3
Exit *
Print fax message 2

Visual With Visual Call Waiting, you can

Call decide whether or not to answer
your Call Waiting.
Waiting
Note: To use Visual Call Waiting
Requires a phone that is 1. When you are on the phone and receive an incoming
Visual Call Waiting call, you will hear the Call Waiting beep, and the
compatible.
number of the second caller will be displayed on
your telephone.
2. You can place the first caller on hold by quickly
pressing and releasing the hang-up button, or
LINK or FLASH . Or, let your Voice Mail answer the
second call (if you are a subscriber).
3. To alternate between callers, quickly press and
release the hang-up button, or LINK or FLASH .
4. To end the conversation with the first caller, press
and release the hang-up button, or LINK or FLASH
for longer than one second, or hang up. (If you
hang up, the phone will ring and the second caller
will still be on the line).

Call Waiting Visual Call Waiting

 With Speed Calling, you can
Speed program your phone with up to 30
telephone numbers, including local
Calling and long distance numbers.

To set up your Speed Calling list

1. Press * 7 5 and listen for the dial tone.
2. Enter the 2-digit code you would like to program
(between 20 and 49).
3. Enter the telephone number (starting with the area
code, if required) that you would like to program.
4. Press # . Three beeps and the dial tone
confirm that the number has been entered.
5. Repeat steps 2 through 4 for each number you
would like to program.
6. Hang up when finished entering codes for
your list.

To make calls using Speed Calling

1. Press the 2-digit code you’ve programmed for the
telephone number you are calling.
2. Press # . The telephone number will be dialed
for you automatically.

To update numbers on your Speed Calling list

1. Press * 7 5 and listen for the dial tone.
2. Press the 2-digit code to be updated.
3. Enter the new telephone number (with area code,
if required).

Deactivate To deactivate Voice Mail so that callers hear

Voice Mail a busy signal
1. Pick up the receiver and press * 9 1 .
If you want callers to know 2. Listen for the dial tone and hang up. Your callers
you’re home but on the
will now hear a busy signal when you’re on
phone, you can turn off
your Voice Mail. Callers will the phone.
hear a busy signal.
Note: To activate Voice Mail
To avoid Call Waiting 1. Pick up the receiver and press * 9 0 .
interruption, simply press 2. Listen for the dial tone and hang up.
*70 first to disable it.

Temporarily Turn To temporarily deactivate Voice Mail so that

Voice Mail Off Voice Mail does not pick up
1. Pick up the receiver and press * 9 3 .
If you’re waiting for an 2. Listen for the dial tone and hang up.
important call and don’t
want that call to go to Voice
Mail, you can deactivate To re-activate Voice Mail
your Voice Mail service. 1. Pick up the receiver and press * 9 2 .
2. Listen for dial tone and hang up.

Select The Select number of rings

Number Of Rings 1. Pick up the receiver and press * 9 4 .
Before Your Voice 2. Listen for the dial tone.
Mail Answers 3. Choose from below:

You may want to have Rings Press Rings Press

very few rings, or many 3 1 2 7 3 6
rings before your
Voice Mail answers.
4 1 8 8 4 2
5 2 4 9 4 8
6 3 0 10 5 4

4. Listen for stutter dial tone to confirm the number

of rings has changed.

Voice Mail (Continued)

 Message Retrieval Message Retrieval from home
When you have a new message in your mailbox, you
You can retrieve your will hear several short tones when you pick up the
messages either from your receiver. On certain telephone models, you will see a
home, or from another
flashing indicator light letting you know you have
telephone number.
messages.

From the Main Menu:

Function Press
To go to Voice Mail * 9 8
To listen to your messages 1 1
To go to end of message 3 3
To save your messages 9
To erase your messages 7
To replay a message 4
To skip a message #
To get date, time & caller’s # 5
To exit *
Note: Message Retrieval from another telephone number
Long Distance charges 1. Dial your home phone number.
apply when you access your 2. Press 9 when your Voice Mail message begins.
Voice Mail from outside
3. You are now in the Main Menu.
your local calling area.

Message Retrieval Message Retrieval from another telephone

Using “No Ring” Mode number using “No Ring” mode
1. Enter your Voice Mail access number. (Consult your
To access your messages Remote Access Number List for the access number
when away from home
in your area).
without the phone ringing,
use “No Ring” mode.
2. Press # at any time during your greeting to identify
yourself as a subscriber.
You will need the Remote 3. Enter your mailbox number (your 10-digit
Access Number List that telephone number).
has been provided to 4. Enter your Voice Mail password. You are now in the
you with this package to Main Menu.
use this feature.

5. Press # .
6. Repeat steps 2 through 5 for each code you would
like to update.
7. Hang up when finished.

Call With Call Forwarding you can

forward all your incoming calls
Forwarding to another telephone number.

Note: To activate Call Forwarding

Long Distance charges 1. Press * 7 2 .
on calls forwarded to a
2. Call the number to which your calls should be
Long Distance number
are billed to the Call forwarded, either within your local calling area
Forwarding subscriber, not or to a Long Distance number.
the caller. 3. If the person at the number answers, Call
Forwarding is activated. (The call must be at
least 5 seconds long).
4. When you hang up, calls will be automatically
forwarded until you deactivate the service.
If the line is busy or the person at the other end
does not answer, simply hang up the receiver
and repeat steps 1 through 4. Call Forwarding
will be activated on your second attempt.

Press * 7 3 and listen for a dial tone.

Hang up.

Speed Calling Call Forwarding

 Enhanced Enhanced Call Forwarding allows
more flexibility when forwarding calls.
Call You may choose between “No
Answer” and “Busy Line” options.
Forwarding
“No Answer” Mode To program the forward-to number in
“No Answer” Mode
In “No Answer” mode, 1. Press * 9 9 and listen for a dial tone.
if your calls are not 2. Dial the forward-to number and listen for a dial tone.
answered after a certain
3. Hang up the receiver.
number of rings,
they will automatically
be forwarded to the To activate Call Forward “No Answer”
telephone number 1. Press * 9 2 and listen for a dial tone.
of your choice. 2. Hang up the receiver. All unanswered calls will now
be forwarded.
To deactivate Call Forward “No Answer”
1. Press * 9 3 and listen for a dial tone.
2. Hang up the receiver. Calls will no longer be
forwarded.
“Busy Line” Mode To program the forward-to number in “Busy
Line” Mode
In “Busy Line” mode, 1. Press * 9 7 and listen for the dial tone.
calls will be forwarded
2. Dial the forward-to number and listen for a dial tone.
to another number when
your phone is busy. 3. Hang up the receiver.

To activate Call Forward “Busy Line”

Note: 1. Press * 9 0 and listen for a dial tone.
Enhanced Call Forwarding 2. Hang up the receiver. All busy calls will now
is not available with
Voice Mail.
be forwarded.
To deactivate Call Forward “Busy Line”
1. Press * 9 1 and listen for a dial tone.
2. Hang up the receiver. Busy calls will no longer
be forwarded.

Change Your To change your password

Password From the Main Menu:
1. Press 4 for Personal Options.
For security reasons, 2. Press 2 for Administrative Options.
you may want to change
3. Press 1 for Passwords.
your password from
time to time. 4. Enter a new password between 4 and 15 digits.
Your password cannot begin with “0.”
5. Press # when you are finished entering your
new password.
6. Press * to return to the previous menu.

Change Your Personal Personal Greeting

Or Standard Greeting From the Main Menu:
1. Press 4 for Personal Options.
You can record your 2. Press 3 for Greetings.
own personal greeting
3. Press 1 for Personal Greetings.
or use the standard
system greeting. 4. Press 2 to record your greeting.
5. Press # to accept your greeting.
6. Press * to return to the previous menu.

Standard Greeting
From the Main Menu:
1. Press 4 for Personal Options.
2. Press 3 for Greetings.
3. Press 1 for Personal Greetings.
4. Press 1 to select a standard system greeting.
5. Press * to return to the previous menu.

Change Your Name Change your name

From the Main Menu:
You can change the name 1. Press 4 for Personal Options.
you hear when accessing
2. Press 3 for Greetings.
your mailbox.
3. Press 3 for Name. Record your name.
4. Press # to accept your name.
5. Press * to return to the previous menu.

Voice Mail
 When you can’t answer your
Voice phone, Voice Mail allows callers
to leave you a message that you
Mail can retrieve at a later time.

Set Up Your New Enter the system and choose a new password.
Voice Mailbox 1. Press * 9 8 .
2. Enter your temporary password (your 10 digit
To set up your voice
telephone number).
mailbox for the first time,
you will need to:
3. Follow the prompts to choose
enter the system and a personal password.
choose a new password,
record your name, Keep Your Password Private.
and record or choose
your personal greeting. Record your name.
4. From the Main Menu, you will be prompted
to record the name that you will hear when
accessing your mailbox.
For first time users, 5. To accept your name as recorded, press # .
your temporary 6. To erase and re-record, press * .
password is
your 10 digit Record or choose your personal greeting.
telephone number. 7. Press 1 to choose a prerecorded greeting that
will let your callers know you are not available to
take their calls.
8. Press 2 if you would like to record your own
personal greeting.
9. To accept your greeting, press # .
10.To erase and re-record, press * .
11.Press * to exit. You can now send and receive
messages through your voice mailbox.

Ring Settings To change the Ring Settings

1. Pick up the receiver and press * 9 4 .
You can choose the
number of times your Rings Press Rings Press
phone will ring before your 3 1 2 6 3 0
call is forwarded.
4 1 8 7 3 6
5 2 4 8 4 2

Remote Remote Call Forwarding allows you

Call to set up your Call Forwarding from
any phone anywhere.
Forwarding
Note: To activate Remote Call Forwarding
You will need the Remote 1. Dial the Remote Access number.
Access Number List that 2. Enter your home telephone number. Press # . (In
has been provided to you
some areas, you may be required to enter it twice.)
with this package to use
this feature. 3. Confirm the telephone number entered. If
correct, enter your Personal Identification Number
(PIN). Press # .
If incorrect, press 0 # and repeat steps 2 and 3.
4. Enter * 7 2 to activate and follow prompts.
Your 4-digit PIN was
5. Enter the telephone number to which your calls
selected when you
should be forwarded and follow prompts.
ordered this feature.
To deactivate Remote Call Forwarding
Note: 1. Dial the Remote Access number.
Long Distance charges on 2. Enter your home telephone number. Press # .
calls forwarded to a Long 3. Confirm the telephone number. If correct, enter your
Distance number are billed Personal Identification Number (PIN).
to the Call Forward
Press # . If incorrect, press 0 # and
subscriber, not the caller.
repeat steps 2 and 3.
4. Enter * 7 3 to deactivate.
5. Hang up.

Enhanced Call Forwarding Remote Call Forwarding

 3-Way Calling is a great way to
3-Way bring together friends and family
on a regular basis, or to set up
Calling conference calls between business
colleagues or clients.

Note: To use 3-Way Calling

This feature may be 1. Call the telephone number of the first person to
purchased as part of your
whom you wish to speak.
Home Phone package or
billed as a pay-per-use feature. 2. To add another person to the call, quickly press and
TM
release the hang-up button, or LINK or FLASH .
3. Listen for a dial tone.
4. Call the telephone number of the second person.
5. When the second person answers, press the
hang-up button, or LINK or FLASH to connect
yourself to both parties.
6. If the second party is busy, press and release the
hang-up button, or LINK or FLASH to disconnect
the second party. You will automatically be reconnected
with the first party. If you hang up, all parties will
be disconnected.

Pay-Per-Use Instructions
Pay-Per-Use Option 1. Call the telephone number of the first person to
whom you wish to speak.
2. To add another person to the call, quickly press and
release the hang-up button, or LINK or FLASH .
3. Dial * 7 1 then the telephone number of the
second person.
4. When the second person answers, press the
hang-up button, or LINK or FLASH to connect
yourself to both parties.
5. To disconnect, hang up.

There are two Voice Mail services

Voice Mail to choose from: Basic Voice Mail
and Deluxe Voice Mail. The table
Comparisons below illustrates the differences
between the two options.

Deluxe Voice Mail compared to Basic Voice Mail

Basic Deluxe
Maximum messages stored 25 50
Maximum message length 3 min. 5 min.
Maximum greeting length 30 sec. 45 sec.
Unheard message storage 21 days 45 days
Saved message duration 7 days 14 days
Max. number of distribution lists 5 10
Max. number of destination lists 15 25
Future delivery (max. number
30 30
of days)
Max. number of messages
5 10
for future delivery
Scheduled Greetings
(two greetings that play at
n/a incl.
different times throughout
the day)
Autoplay n/a incl.
Fax Management n/a incl.
Max. number of fax pages n/a 25

3-Way Calling Voice Mail Comparisons