BSBLDR811 - Lead strategic transformation
CHANGE MANAGEMENT ACTION PLAN
Learner Name Sharmin Alamgir
Workplace/Organisation BOUNCE FITNESS
Please note: Fields highlighted in yellow must be updated with names of individuals assigned to the given
activities/responsibilities.
VERSION CONTROL AND DOCUMENT HISTORY
Date Summary of Modifications Version
23/05/2024 Proposed Change Management Strategy 1
25/05/2024 Proposed Change Management Strategy 1.1
28/05/2024 Proposed Change Management Strategy 1.2
ROLES AND RESPONSIBILITIES
Outline key activities/responsibilities for change management and assign appropriate roles to identified
individuals for each key activity or responsibility area.
Key activities/responsibilities for 2
Individual 1 Individual 2
short term goals
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No 1. Short Term Goals
To increase customer subscription by 20% every quarter by launching online services through
the fitness app
Activity 1-
Create proposal on
developing a fitness app
that provides online Marketing Manager
programs and services National Sales Manager- Responsible
Identify target market Accountable
and the types of
programs and services to
offer
Develop the Bounce IT Manager- Accountable IT Developer- Responsible
Fitness App
National Sales Manager Marketing Manager
Come up with programs Accountable Responsible
and services to offer
based on market
research data.
Launch app in public IT Manager- Accountable IT Manager- Accountable
No:2 Increase market penetration by 15% through utilisation of marketing strategies every
quarter.
Activity 1-
Start marketing National Sales Manager Marketing Manager
promotion Accountable Responsible
strategy
Activity 2 Account Executives
Responsible
Social media National Sales Manager
engagement Accountable
Activity 3
Monitor and track National Sales Manager
progress from app and Accountable
Marketing Manager
evaluate against
CEO/Stakeholders Responsible
companies’
transformation target
goal over the next few
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years.
TIME AND SKILLS ASSESSMENT – INDIVIDUAL 1 National Sales Manager who is Accountable for at
least one Activity i.e. Identify target market and the types of programs and services to offer
Capacity
Time required to perform the required roles and responsibilities.
Source/reference
No. of hours/week required Assessment of time availability For example, inputs from supervisors
or visible schedule in project
management system.
✘ YES NO Task accomplishment checklist
40 hrs/week
completion on HubSpot
Competence
Skills required to perform the required roles and responsibilities.
Source/reference
Assessment of technical
Technical expertise required For example, latest available
expertise
performance reviews.
Research YES ✘ NO Qualification from CV/Referral
Management/Leadership from recruiter
Management Skills
Source/reference
Soft skills required Assessment of soft skills For example, latest available
performance reviews.
Good Customer Relations ✘ YES NO Performance review from previous
company
TIME AND SKILLS ASSESSMENT – INDIVIDUAL 2 IT MANAGER who is Accountable for at least one
Activity Facilitate and take charge of developing bounce Fitness App
Capacity
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Time required to perform the required roles and responsibilities.
Source/reference
No. of hours/week required Assessment of time availability For example, inputs from supervisors
or visible schedule in project
management system.
✘ YES NO Visible schedule in project
80 hrs per week
management system
Competence
Skills required to perform the required roles and responsibilities.
Source/reference
Assessment of technical
Technical expertise required For example, latest available
expertise
performance reviews.
Coding Skills Developing ✘ YES NO Technical License and Certificated
Skills Python CS
Source/reference
Soft skills required Assessment of soft skills For example, latest available
performance reviews.
Time management YES ✘ NO Visible schedule in project
management system
PROBLEMS THAT CAN ARISE DURING IMPLEMENTATION OF CHANGE MANAGEMENT STRATEGY
Outlines at least two problems that can arise during implementation of the change management
strategy. Problems are existing or known issues with competence of individuals that pose a threat to
achieving the objectives of the change management strategy, unlike risks which are uncertain events
or conditions which may not materialise.
a. Limited time interaction
b. Time Zone Issues
c. Robotization of whole process
d. Language obstacles
e. Limited response due to scripted nature
f. Might not address client concern immediately
g. May Feel Impersonal to Some Users
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Part B: Confirm Action Plan
Attach email correspondence with the Stakeholders as evidence to submit the action plan developed
in Task 4a.
Email 1:
Dear Kristine,
We appreciate your update on changes made with your proposal. Kudos to your efforts! As agreed,
both the stakeholders and consultants have decided it’s time for the next step. Please Develop an
Action Plan involving the said Change Management proposal submitted.
We expect an update regarding the matter on our next stakeholder meeting.
Best regards,
Margaret House CEO
Email 2:
Dear Margaret,
Appreciate your feedback as always. My team will start right away on developing action plan. We
will do our best to have it ready before your next stakeholder meeting so you could review it before
presenting to the board.
Your feedback as always regarded highly.
Best regards,
Kristine
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