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Practice 7 C's

The document provides exercises to improve communication skills by adding elements like completeness, conciseness, consideration, correctness, clarity, courtesy to example statements. The exercises are aimed at enhancing email communication abilities based on the seven Cs of effective communication.

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Beenish Jahanzeb
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151 views2 pages

Practice 7 C's

The document provides exercises to improve communication skills by adding elements like completeness, conciseness, consideration, correctness, clarity, courtesy to example statements. The exercises are aimed at enhancing email communication abilities based on the seven Cs of effective communication.

Uploaded by

Beenish Jahanzeb
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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IBADAT INTERNATIONAL UNIVERSITY, ISLAMABAD

Communication & Presentation Skills

Exercise on the Seven Cs of Effective Communication


A. Add Completeness to the following statement:

1. Please email me in return about the departure from Singapore to


Hong Kong on the 8th.

B. Add Conciseness to the following statements:

2. I am writing to inform you about your appointment that has been


fixed for the next week to discuss the payment related issues.
3. The list that you requested yesterday regarding the items you
purchased from our store has been enclosed in the email sent to you
the same day of your purchase for your reference.
4. Please bring along with you the invoice of your purchase so that the
refund claim could be processed as per the policy rules of our
organization.

C. Add Consideration, Correctness, Clarity to the following statements:

1. Why have you not checked your email before sending for any missed
attachment?
2. I am delighted to announce that we are open for next 4 days with the
extended working hours from 9 am till 9 pm.
3. Your business proposal has no clarity.

From the desk of: Beenish Jahanzeb


4. We are unable to process your account opening request today due to
system error.

D. Add Courtesy, Consideration to the following sentences:

1. It looks that you have not read the complete refund policy and
started asking for refund against a destroyed item.
2. I rewrote that letter three times: the point was clear.
3. Why don’t you take this matter seriously? This is the last time your
late arrival is being entertained.
4. Please don’t send any email after the working hours.
5. Why have you ignored our request for an urgent meeting?

From the desk of: Beenish Jahanzeb

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