The Lexmark

MPS Express Handbook

Lexmark Cloud Services

July 2022
Table of Contents

01 How to create or delete a child organization ................................................................ 2

02 How to enroll a child organization ................................................................................. 3
03 How to choose the right agent ...................................................................................... 4
04 How to download the Printer Enrollment Tool (PET) .................................................... 6
05 How to enroll printers using the Printer Enrollment Tool (PET).................................... 9
06 How to install Fleet Agent ............................................................................................ 13
07 How to enroll printers in MPS Express ........................................................................ 19
08 How to manage contacts ............................................................................................. 20
09 How to manage supplies delivery contacts ................................................................. 22

1
01 How to create or delete a child organization

Key information • A child organization is any organization you set up to be managed under your account,
i.e., usually a customer.
• Only Partner Administrators are authorized to create child organizations.

How to create a
child organization Step Procedure
1 From the Account Management web portal, select the parent organization, then
select Next.

2 Select Child Organizations.

3 Click Create, then type a unique organization name.

Note: Special characters are not supported.

4 Click Create Child Organization.

How to delete a
child organization Step Procedure
1 From the Account Management web portal, select the parent organization, then
and select Next.

2 Select Child Organizations.

3 Select a child organization, then click Delete.

Notes:
o You can delete only one child organization at a time. Use this
feature with caution. When you delete an organization, all the
users, groups, applications, and badges that are associated
with the organization are also deleted.
o You can also search for child organizations using the search
bar.

4 Click Delete.

2
02 How to enroll (or entitle) a child organization

Enrolling (or
entitling) a child Step Procedure
organization 1 Log into the Lexmark Cloud Services dashboard.

2 Click the Account Management card.

Note: If the card is not visible on the dashboard, then click in the
upper-right corner of the page, and then click Account Management.

3 Select the Child Organization you want to entitle, then click Next.

4 Select Organization Entitlements from the Organization drop down menu at

top left of the screen.

5 Check the box next to MPS Express, then click Save Changes.

Important Note: You cannot undo organization entitlement for MPS Express.
Contact your Lexmark Customer Operations Specialist or MPS Offer Manager to
remove the MPS entitlement from a child organization.

3
03 How to choose the right agent

Key Information Lexmark provides four tools to connect your printers to Lexmark Cloud Services:
• Native Agent is built into the firmware of your Lexmark Internet of Things-ready
printers
• Fleet Agent is an application installed on an on-site server or host computer
• Printer Agent is an application directly installed on a Lexmark printer
• Local Agent is an application installed on a host computer to enroll USB-connected
printers

Further information on each Agent is provided below.

Native Agent Native Agent is a type of firmware that allows Lexmark Internet of Things (IoT)–ready
printers to communicate with Lexmark Cloud Services. When enabled, it can enroll a
Lexmark printer to Lexmark Cloud Services.

Native Agent:
• Supports data collection and configuration for Lexmark IoT-ready printers. For more
information on supported printer models, see supported printer models.
• Makes sure the printer firmware is version 075.272 or later.
• Enrolls printers using the following:
o Printer Enrollment Tool (PET)
o Cloud-based pre-enrollment
o Printer-based enrollment
• Eliminates the need for other printer applications and on-site software installations

To enroll multiple printers with native agents simultaneously, use the Printer Enrollment
Tool (PET). A pre-enrollment option is also available.

Fleet Agent Fleet Agent is an application configured and installed on an on-site server or host computer
with high availability (which means it is always on and available). It can enroll one or more
printers from Lexmark and/or third-party manufacturers to Lexmark Cloud Services.

Fleet Agent:
• Requires a stable server or host computer with a constant Internet connection.
• Supports data collection from all Lexmark printers. For more information,
see supported printer models.
• Supports configuration for Lexmark printers with eSF version 2.0 or later.
• Supports data collection only for third-party printers.

Continued on next page

4
03 How to choose the right agent, Continued

Printer Agent Printer Agent is an application configured and installed on a Lexmark printer to enroll that
printer to Lexmark Cloud Services.

Printer Agent:
• Requires running the Printer Enrollment Tool on a network connected computer to
discover and enroll printers.
• Supports data collection and configuration in Lexmark printers with eSF version 3.0 or
later (touchscreen models). For more information on supported printer models, see
supported printer models.

Local Agent Local Agent is an application configured and installed on a host computer to enroll USB
connected printers to Lexmark Cloud Services.

Local Agent:
• Supports data collection of the enrolled printers
• Configuration deployment is not supported in printers enrolled through Local Agent.
• Does not support printer firmware update from Lexmark Cloud Services.
• Does not support reporting devices in Analytics.

Recommendation IF YOU ARE MANAGING CHOOSE

s Lexmark printers with eSF version 3.0 or later Either Printer Agent or Fleet Agent
(touch screen models)
Touch-screen or non-touch-screen models You can use Native Agent
with firmware version 075.272 or later
A group of Lexmark printers that include Fleet Agent
models that the Printer Agent and Native
Agent do not support

A group of Lexmark and third-party printers Fleet Agent

Additional tips • In the printer listing page, you can filter printers based on agent type.
• You can use only one agent to manage a printer.
• You can use the Native Agent, Fleet Agent, Printer Agent, and Local Agent to manage
your fleet of printers. However, multiple agents cannot manage the same printer at
the same time.
• Local Agent supports Lexmark printers only.
• Local Agent can be installed in the Microsoft Windows operating system only.
• You cannot delete or deactivate an agent associated with printers enrolled in MPS
Express or pending enrollment.

5
04 How to download the Printer Enrollment Tool (PET)

When to use Use the Printer Enrollment Tool (PET) to discover and enroll printers to the Lexmark Cloud
Services website. Depending on the printer firmware version, the PET installs the Printer
Agent application in the printer or uses the Native Agent.

If this is the first From the Fleet Management web portal, download the PET by following these steps:
time you are
downloading the Step Procedure
PET 1 Select an individual organization and click Next.

2 Click Use Printer Agent > Download PET

3 Click Agents > Printer Agents > Download Printer Enrollment Tool.

4 Click Agents > Native Agents > Enroll Printer > use the Printer Enrollment Tool.

Continued on next page

6
04 How to download the Printer Enrollment Tool (PET), Continued

If this is the first Step Procedure

time you are 1 Select an individual organization and click Next.
downloading the
PET 2 Click Printer > Enroll printer using > Printer agent > Download PET.

3 Click Printer > Enroll printer using > Native agent > Enrollment > Download
PET

4 Click Agents > Printer Agents > Download PET.

5 Click Agents > Native Agents > Enrollment > Download PET.

Continued on next page

7
04 How to download the Printer Enrollment Tool (PET), Continued

If you have Step Procedure

already enrolled 6 Accept the End-User License Agreement (EULA).
devices or can
download the 7 Extract the zipped folder.
PET, continued
8 Locate the Printer Enrollment Tool launcher (pet-launcher.exe).

Configuring PET If you need to make changes to printer discovery, printer timeouts, or
SNMP settings, please see Configuring the Printer Enrollment Tool settings.

Note There are several ways to download the Printer Enrollment Tool (PET)
which can be viewed here: Downloading the Printer Enrollment Tool.

8
05 How to enroll printers using the Printer Enrollment Tool (PET)

Enrolling
printers using Step Procedure
the PET 1 Run the Printer Enrollment Tool launcher (pet-launcher.exe).

2 Type the same e‑mail address and password used to connect to the
Lexmark Cloud Services website, then click Log In.

3 If you are managing multiple child organizations, select an organization and

click Next.

Note: If only one organization is assigned to your account, then it is

preselected.

4 From the Printer Discovery section, select a discovery type.

• To search for all printers in your local network, select Search

local network.
• To search for a specific IP address, subnet, range, or fully
qualified domain name (FQDN), select Advanced search.
• Notes:
▪ The entries are not saved after the Printer Enrollment
Tool is closed. To save your advanced search list, click
Export. The list is saved in a CSV format.
▪ To use an existing CSV file, click Import.

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9
05 How to enroll printers using the Printer Enrollment Tool (PET),
Continued

Enrolling Step Procedure

printers using 5 Click Discover Printers.
the PET,
continued

Note: If a firewall prompt appears, then click Allow access.

6 View the information, and then click Next in the Printer Discovery dialog box.

Continued on next page

10
05 How to enroll printers using the Printer Enrollment Tool (PET),
Continued

Enrolling Step Procedure

printers using 7 From the Printer Enrollment section, select one or more printers.
the PET, Notes:
continued
• Printers from the Enrolled tab can be re-enrolled. Re-enroll the printer
when it is not responding, or when the printer must be unenrolled from
a different organization and enrolled in the current organization.

• The Printer Enrollment Tool discovers Fleet Agent–managed printers,

but they cannot be selected for enrollment.

• The Printer Enrollment Tool discovers Native Agent–managed printers,

but Native devices, enrolled in the current organization, cannot be
selected for enrollment.

• Depending on the firmware version, the printer may be enrolled using

either the Printer Agent or Native Agent. For more information, see the
Agent Type column.

• We recommend using Lexmark Cloud Services to unenroll printers from

their current organization before enrolling them in a new organization.

8 Click Enroll Printers.

Continued on next page

11
05 How to enroll printers using the Printer Enrollment Tool (PET),
Continued

Enrolling Step Procedure

printers using 9 In the Authentication for Secured Printers dialog box, do the following:
the PET, • For secured printers, select the authentication type, enter the printer
continued credentials, and then click Apply Credentials.
• For unsecured printers, click Skip This Step.

Note: Some printer models may have different authentication credentials

configurations. Make sure that the authentication type set during enrollment
in the Printer Enrollment Tool matches the authentication type configured in
the printer. If the authentication types do not match, then the printer is not
enrolled.

10 After the printer has successfully enrolled click Next.

11 Close the Printer Enrollment Tool.

Notes • Printers that have down-level firmware cannot be enrolled. The firmware on
those printers must be updated manually. For more information,
see Updating printer firmware from the Embedded Web Server.
• The enrollment process may take a few minutes to complete.
• The enrolled printers are added to the printer list on the main page of the
Fleet Management web portal.
• It may take a few minutes for the enrolled printers to appear in the Fleet
Management web portal.

• For more information on the unenrolled printers, click

12
06 How to install Fleet Agent

What is Fleet Fleet Agent is an application configured and installed on an onsite server or host computer
Agent? with high availability (which means it is always turned on and accessible). It enrolls one or
more printers from Lexmark and third-party manufacturers to Lexmark Cloud Services.
Fleet Agent:

Fleet Agent:
• Requires a stable server or host computer with a constant Internet connection.
• Supports data collection from all Lexmark printers. For more information,
see Supported printer models.
• Supports configuration for Lexmark printers with eSF version 2.0 or later.
• Supports data collection only for third-party printers.

Create and Step Procedure

download the 1 Log into Lexmark Cloud Services.
Fleet Agent
installation 2 Select Fleet Management web portal.
package
3 Select the Individual Organization in which you want to enroll the printer.

4 From the Fleet Management web portal, do either of the following:

• Click Use Fleet Agent > Create Fleet Agent.

• Click Agents > Fleet Agents > Create Fleet Agent.

Continued on next page

13
06 How to install Fleet Agent, Continued

Create and Step Procedure

download the 5 Enter a name for this Fleet Agent and provide a description.
Fleet Agent
installation
package,
continued

6 Enter Discovery Criteria and Settings. These settings can be left default unless
you have specific criteria you need to enter.

7 Click on Create Agent.

8 Click Installation Package > Download.

Continued on next page

14
06 How to install Fleet Agent, Continued

Create and Step Procedure

download the 10 Select an installation package type, and then click Download Package.
Fleet Agent
installation
package,
continued

Notes:
• Take note of the activation code.
• The activation code is valid for 72 hours. If it expires before activating
the agent, then generate a new activation code. From the Fleet
Management portal, click Agents > Fleet Agents > select a Fleet Agent
> Generate activation code.

Continued on next page

15
06 How to install Fleet Agent, Continued

Installing Fleet
Agent Step Procedure
1 From a server or host computer, run the Fleet Agent installation package.

2 Accept the End-User License Agreement (EULA) and select Next twice.

3 Enter the port number and select Next twice.

Notes:

The default port number is 80.

If port 80 is not available, then enter any available port, such as 8080 or 8088.

Continued on next page

16
06 How to install Fleet Agent, Continued

Installing Fleet Step Procedure

Agent, continued 4 Click Finish to close the installation window and launch the Fleet Agent on a
web browser.

5 From the Fleet Agent page in the browser, enter the activation code.

• If necessary, select Use Proxy Settings, and then provide the proxy
information.

Continued on next page

17
06 How to install Fleet Agent, Continued

Installing Fleet
Agent, continued 6 Click Continue, and then, if necessary, type an agent password (optional).

Note: If you provided an agent password, then the password is required to

access the installed Fleet Agent.

7 Select Discover and enroll printers immediately after activating this agent.

8 Click Activate Agent.

PLEASE NOTE: You can change the security setting, proxy settings, or agent password later by
clicking on the upper-right corner of the Fleet Agent home screen. For more
information, see Configuring the Fleet Agent server settings.

18
07 How to enroll printers in MPS Express

Enrolling
printers in MPS Step Procedure
Express 1 From the Fleet Management web portal, select one or more printers.

Note: Assign supplies contacts to printers prior to enrolling them in MPS

Express.

2 Click Printer > Managed Print Services > Add to MPS Express.

MPS Express checks each printer’s eligibility for MPS Express and returns with
its Printer Eligibility Status.

• Eligible—Shows the number of printers eligible for MPS Express.

• Note: Printers with Eligible status are the only ones which get added to
MPS Express as the result of your current request. Printers with any
other eligibility status are not added.

• Printer already managed—Shows the number of printers that are

already managed.

• Printer pending management—Shows the number of printers that are

already pending request.

• Model not supported—Shows the number of printer models that are

not supported.

• Lifetime page count exceeds maximum allowed—Shows the number

of printers which have exceeded the maximum lifetime page count
limit eligible for MPS Express.

• No supplies delivery contact assigned—Shows the number of printers

which have no supplies delivery contact assigned.

• Associated with down‑level fleet agent—Shows the number of

printers with lower versions of Fleet Agent than the required version.

3 Click Continue.

4 Accept the Terms of Service.

5 Click Add to MPS Express.

19
08 How to manage contacts

Important To manage contacts, you must be in the Fleet Management Portal under a
information child organization that is enrolled in MPS Express.

Accessing the
Contacts page Step Procedure
1 Log into Lexmark Cloud Services.

2 Select Fleet Management.

Note: If the card is not visible on the dashboard, click on the upper-right
corner of the page, then click Fleet Management.

3 Select an individual organization that has already been enrolled in MPS Express,
then click Next.

4 Click Printer > Managed Printer Services > Manage Contacts.

Note: If there are no printers enrolled in the child organization you have
chosen, you will not see the Printer drop down menu.

Continued on next page

20
08 How to manage contacts, Continued

Creating
contacts Step Procedure
1 On the Contacts page click Create.

2 Fill in the contact details form and click Create Contact.

Editing contacts
Step Procedure
1 On the Contacts page, click the name of an existing contact.

2 Edit the contact information, as required.

3 Click Update Contact.

Duplicating
contacts Step Procedure
1 On the Contacts page select a contact.

2 Click Duplicate.

3 Click Create Contact.

Deleting
contacts Step Procedure
1 On the Contacts page, select a contact.

2 Click Delete.

21
09 How to manage supplies delivery contacts

Creating AND
assigning Step Procedure
supplies delivery 1 From the Fleet Management web portal, select an individual organization and
contacts click Next.

2 Select one or more printers.

3 Click Printer > Managed Print Services > Create and assign a new supplies
delivery contact.

4 In the Create and Assign Supplies Delivery Contact window, fill in the name,
contact information, and shipping address details.

5 Click Create and Assign.

Assigning
supplies delivery Step Procedure
contacts 1 From the Fleet Management web portal, select an individual organization and
click Next.

2 Select one or more printers.

3 Click Printer > Managed Print Services > Assign supplies delivery contact.

4 In the Assign Supplies Delivery Contact window, search for the contact’s name.

Note: You can filter the search by Business Name or City.

5 Select the contact from the search result.

6 Click Assign Contact.

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