Training of Trainers

on Work Readiness Modules

on 21st Century Skills
Session Plan on 21st Century Skills

Trainer : KATHLEEN ML. BELLO

Sector : TOURISM SECTOR
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : LAUNDRY LINEN AND GUEST CLOTHES
Module Title : LAUNDERING LINEN AND GUEST CLOTHES

LEARNING OUTCOMES:
L.O1 Collect laundry for laundering functions
LO2 Perform laundering functions
LO3 Process laundered item
LO4 Return laundered item
LO 5: Review and Assessment

A. INTRODUCTION: This unit of competency deals with the skills and knowledge required to work in an “on-premise” laundry section in a commercial
accommodation establishment applied to guest laundry, and in-house linen and uniforms.
B. LEARNING ACTIVITIES
❑ Introductory and Pre Module Reflection
❑ Let’s Apply list the difference between on premise and off premise laundry facility
❑ Let’s Apply filling out Laundry Runner Sheet
❑ Let’s Apply Managing Linen stocks
❑ Let’s Apply Proper laundry segregation
❑ Let’s Apply Recording laundry items
❑ Let’s Apply Treating clothes/linens with stains
❑ Let’s Apply Laundering method based on item requirement
❑ Let’s Perform Operating Washing machine
❑ Let’s Apply Reporting damage item during laundry
❑ Let’s Perform Laundering items
❑ Let’s Apply Importance of safe handling of guest Laundry
❑ Let’s Perform Ironing clothes based on care label of clothes
❑ Let’s practice Guest Clothes delivery
❑ Let’s Apply Deliver Laundry to guest
❑ Let’s practice In house item delivery

LO 1: Collect laundry for laundering functions

Presentation
Learning Content Methods Practice Feedback Resources Time
1. Introductory Activity & Read Pre – module Answer start-of- Trainer evaluates WRM 1 hour
Pre- Module learner’s Self-directed Learner’s reflection module skills trainee’s reflection
Reflection check
 Self-directed Answer Trainer will evaluate WRM 3 hours
Read Key facts 4.1 on Let’s Apply list the answer
2. Differentiate between
Differentiate the difference
an on-premise laundry
between an on- between on
and an off-premise
premise laundry premise and off
laundry
and an off- premise laundry
premise laundry facility
3 hours
3. Collect laundry for Read Key Facts Trainer to evaluate WRM
laundering 4.2 on Collect Answer Let’s
Self-directed the answer.
Landry for Apply filling out
Discussion
laundering Laundry Runner
Group work purposes Sheet

4. Pick-up in-house items Self-Directed Read Key Facts 4.3 Trainer to evaluate WRM 3 hours
in accordance with Group work On Pick up in-house Answer Let’s answer
enterprise items in accordance Apply Managing
with enterprise Linen stocks
requirements
requirements

LO 2: Perform laundering functions

Presentation
Learning Content Methods Practice Feedback Resources Time
 3 hours
5. Sort items lodged for Read Key Facts Trainer to evaluate the WRM
Self-directed 4..4 on Sort items Answer Let’s Apply output
laundering
Group work lodged for Proper laundry
laundering segregation

6. Count items lodged for Self-directed Read Key Facts 4.5 Answer Lets 3 hours
laundering Discussion on Count items Apply Recording Trainer to evaluate the WRM
lodged for laundry items output
laundering
7. Assess stains on items Self-directed Read Key Facts 4.6 Answer Lets 3 hours
Discussion on Assess stains on Apply Treating Trainer to evaluate the WRM
items clothes/linens output
with stains
8. Identify appropriate Self-directed Read Key Facts 4.7 Answer Lets 2 hours
cleaning method for items Discussion on Identify Apply Laundering Trainer to evaluate the WRM
appropriate cleaning method based on output
method for items item requirement
9. Operate equipment to Self-directed Read Key Facts 4.8 Answer Lets 3 hours
achieve intended cleaning Discussion on Operate Perform Trainer to evaluate the WRM
result equipment to achieve Operating output
intended cleaning Washing machine
result
10. Handling damage item in Self-directed Read Key Facts 4.9 Answer Lets 2 hours
laundry department Discussion on Handling damage Apply Reporting Trainer to evaluate the WRM
item in laundry damage item output
department during laundry
11. Identify the cleaning Self-directed Read Key Facts 4.10 Answer Lets 3 hours
agents and chemicals used Discussion on Identify the Perform Trainer to evaluate the WRM
in laundry cleaning agents and Laundering items output
chemicals used in
laundry
 12. Linen and Laundry Self-directed Read Key Facts 4.11 Answer Lets 3 hours
Management Discussion on Linen and Apply Importance Trainer to evaluate the WRM
Laundry of safe handling answer
Management of guest Laundry
13. Ironing and pressing of Self-directed Read Key Facts 4.11 Answer Lets 3 hours
guest clothes Discussion on Ironing and Perform Ironing Trainer to evaluate the WRM
Pressing of guest clothes based on output
clothes care label of
clothes
LO 3 Process laundered item
14. Perform post-cleaning Self-directed Read Key Facts 4.12 Answer Let’s Trainer to evaluate WRM 3 hours
laundry activities on Perform post- Exercise post answer
cleaning laundry cleaning
activity

15. Inspecting cleaning Self-directed Read Key Facts 4.13 Perform Let’s Trainer to evaluate WRM 3 hours
Discussion on Inspecting Apply 5 S the output
work
cleaning work principle of good
housekeeping

16. Process internal records Self-directed Read Key Facts 4.13 Answer Lets Trainer to evaluate WRM 3 hours
and billing instruction Discussion on Process internal Practice making output computer
records and billing billing reports
instructions
17. Produce necessary Self-directed Read Key Facts 4.14 Answer Lets Trainer to evaluate WRM 3 hours
Discussion on Produce practice Laundry
internal laundry output Computer set
reports necessary internal Reports
laundry reports printer
LO4 Return laundered item

18. Deliver guest clothes Self-directed Read Key Facts 4.15 Answer Let’s Trainer to evaluate WRM 3 hours
on Deliver guest practice Guest the output
clothes Clothes delivery

19. SOP Laundry Seff-directed Read Key Facts 3.12 Answer Let’s Trainer to evaluate WRM 3 hours
Packing/Delliver on SOP Landry Apply Deliver the output
packing/deliver Laundry to guest

20. Deliver in-house items to Self-directed Read Key Facts 3.13 Answer Let’s Trainer to evaluate WRM 4 hours
departments on Deliver in-house practice In house the output
items to item delivery
departments

LO 5: Review and Assessment

21. Post module Learner’s Group Participation Post-module complete Trainer evaluates WRM 30 minutes
Reflection Learner's reflection Performance the output based on
Task (Think about criteria checklist
it)

Answer Post-
module Learner’s
Reflection: End-
of-module skills
check
22. End of Module Self-directed WRM 30 minutes
C. ASSESSMENT PLAN
 Interaction
 Modular
 Lecture/Discussion

D. TEACHER’S SELF-REFLECTION OF THE SESSION

You may like to consider the following:
□ Identify the successful moments of the lesson.
□ Consider how you can improve on certain delivery methods in the future.
□ What action/s do you need to take to improve aspects of your teaching skills?
□ What feedback from the learners regarding the lesson and how you respond to improve delivery.
□ Ask experience peers for feedback and how can you incorporate your peer’s suggestion to improve your delivery.