1.

Two of you: one is the Human resources manager and the other is the deputy, are
discussing about the rules of working time and dress code for employees in the
company. Short dialog

Human Resources Manager: Hi, can we discuss our working time and dress code policies?
I’m considering some updates.

Deputy HR Manager: Sure! What’s on your mind about working time?

Human Resources Manager: I’m thinking of introducing flexible hours—letting employees

start between 8 and 10 AM but still be present during core hours from 10 AM to 3 PM. What
do you think?

Deputy HR Manager: That sounds reasonable. It should help with work-life balance. What
about remote work?

Human Resources Manager: We should create a clear policy for that too, outlining how
often employees can work from home and what the expectations are.

Deputy HR Manager: Agreed. And for the dress code, we need to clarify what’s considered
business casual. Should we specify things like jeans and limit overly casual items?

Human Resources Manager: Yes, we should. Perhaps we also include guidelines for casual
Fridays.

Deputy HR Manager: Good idea. I’ll draft updates for both policies. Let’s review them next
week.

Human Resources Manager: Perfect. Thanks! See you then.

2. Make a conversation between the two colleagues talking about unwritten rules in your
company (any points are acceptable). short conservation

Human Resources Manager: Hey, I wanted to touch base about some of the unwritten rules
we have around here. They can really shape our office culture.

Deputy HR Manager: Sure, that sounds like a good idea. What unwritten rules are you
thinking of?

Human Resources Manager: Well, for one, I've noticed that people are expected to stay late
if there's a big project, even though we don’t officially require it. It seems to be a part of our
work ethic here.

Deputy HR Manager: Absolutely. I’ve seen that too. Also, there's an unwritten rule about
not interrupting colleagues during their “focus” time, especially in the afternoons. It helps
with productivity but isn’t officially stated anywhere.
Human Resources Manager: Right, and how about the way we handle informal
communication? People often use chat platforms for quick questions rather than scheduling
formal meetings.

Deputy HR Manager: Yes, that’s another one. It’s a more efficient way to get things done,
but it’s not in any policy. Should we consider documenting these unwritten rules somewhere?

Human Resources Manager: I think that’s a good idea. It might help new hires understand
our culture better. We can create a guide that includes these practices to make things clearer.

Deputy HR Manager: Agreed. I’ll draft a few points and we can review them together.

Human Resources Manager: Great. Thanks for your input. Let’s catch up next week to
finalize it.

Deputy HR Manager: Sounds good. Talk to you then!

3. You are talking to a new intern asking about troubles he/she is experiencing when
he/she is working in your company. short conservation

HR Manager: Hi there! I heard you might be facing some challenges. How’s everything
going with your internship?

Intern: Hi! Yes, I’ve been having a bit of trouble adjusting to the team dynamics and
understanding some of the tasks I’m assigned.

HR Manager: I’m sorry to hear that. Could you tell me more about the specific issues you’re
encountering?

Intern: Well, I find it hard to keep up with the pace of the team’s projects. Also, sometimes
I’m not sure if I’m meeting their expectations.

HR Manager: I see. It’s normal to feel this way when you’re new. Have you tried reaching
out to your supervisor or team members for guidance?

Intern: I have, but I’m not always sure if I’m asking the right questions.

HR Manager: It might help to set up a regular check-in with your supervisor. This way, you
can get feedback and clarify any doubts you have about your tasks.

Intern: That sounds like a good idea. I’ll set that up.

HR Manager: Great! And remember, everyone was new once. Don’t hesitate to ask for help
when you need it. You’re doing well, and we’re here to support you.

Intern: Thanks for the encouragement. I really appreciate it!

HR Manager: You’re welcome! If you need anything else, just let me know.
 4. You and your partner are going to set up a new private primary school. You are now
discussing about the objects of the children to attend your school, curriculum,
teachers, subjects and other services that you are going to apply. short conservation

Partner: Hi! We need to finalize some details for our new primary school. Let’s start with
the objectives we want for the children attending our school.

You: Absolutely. I think our primary objective should be to foster a love for learning and
encourage curiosity. We should also focus on developing critical thinking and social skills.

Partner: Agreed. How about the curriculum? I think we should offer a balanced mix of core
subjects and creative activities. What are your thoughts?

You: I agree. A core curriculum of subjects like math, science, language arts, and social
studies is essential. Additionally, we should include subjects like art, music, and physical
education to support holistic development.

Partner: That sounds good. For teachers, what qualifications and qualities should we look
for?

You: We should aim for teachers who are not only qualified but also passionate about
education. Experience with early childhood education is a must, and they should be able to
create an engaging and supportive classroom environment.

Partner: Absolutely. What about other services? Should we offer after-school programs or
extracurricular activities?

You: Yes, definitely. After-school programs like sports, clubs, and homework help would be
beneficial. We should also consider offering extracurricular activities that align with students’
interests, like coding clubs or drama classes.

Partner: Great. And how about support services, like counseling or special education?

You: Those are crucial. We should have a school counselor and provide support for students
with special needs to ensure every child gets the help they need.

Partner: Perfect. It sounds like we have a solid plan. Let’s start drafting the detailed
proposals and make sure everything aligns with our vision.

You: Agreed. I’ll get started on the curriculum outline and teacher qualifications. Let’s meet
next week to review everything.

Partner: Sounds good! Talk to you then.

5. An intern feels unconfident when working for your company. she is now asking you what
she should do to gain efficiency at work during internship

Intern: Hi, I’m feeling a bit unconfident about my work here. Do you have any tips on how I
can become more efficient during my internship?

You: Sure, I understand how you feel. One key thing is to set clear, achievable goals for each
day or week. This helps you stay focused and track your progress. Also, try to organize your
tasks and prioritize them based on urgency and importance.

Intern: That makes sense. Are there any other strategies you’d recommend?

You: Yes, absolutely. Take advantage of any training or resources available to you, and don’t
be afraid to ask for feedback. Regular check-ins with your supervisor can provide guidance
and help you improve.

Intern: What if I’m still unsure about how to approach certain tasks?

You: If you’re unsure, it’s perfectly okay to ask for clarification. Sometimes discussing your
approach with a colleague or your supervisor can provide valuable insights. Remember,
everyone was new once and asking questions is a part of the learning process.

Intern: Thanks for the advice! I’ll try to implement these strategies.

You: You’re welcome! Keep a positive attitude and keep learning—you’re doing great.

6. You are the manager and an intern is now going to finish the time of internship in your
company. This new intern is asking you about how to write a placement report. Give her
some short advice. (ask at least 6 questions). simple conservation

Intern: Hi, I’m wrapping up my internship and need to write a placement report. Do you
have any advice on how to approach it?

You: Sure! To start, have you outlined the key sections you want to include, like an
introduction, objectives, activities, and outcomes?

Intern: Not yet. What should I include in the introduction?

You: In the introduction, describe the company and your role. Have you noted down the
main tasks you were involved in?

Intern: Yes, I’ve got that. What about the objectives section?

You: For objectives, outline what you aimed to achieve during your internship. Did you set
any specific goals or targets?

Intern: I did set some goals. How should I handle the activities and outcomes section?
You: For activities, detail the projects and tasks you worked on. For outcomes, reflect on
what you learned and how you contributed. Have you gathered any feedback or results from
your work?

Intern: I have some feedback. How about the conclusion?

You: In the conclusion, summarize your overall experience and how it aligns with your
career goals. Did you get a chance to reflect on how the internship has influenced your future
plans?

Intern: Yes, I’ve been thinking about that. Thanks for the guidance!

You: You’re welcome! Good luck with your report, and feel free to ask if you need more
help.

7. One of you is working in a call-centre and the other is applying for a job as an operator in
your call-centre. Start a conversation asking questions and giving answers about working
conditions in terms of qualities and skills needed for employees. short conservation

Applicant: Hi, I’m applying for a job as an operator at your call center. Could you tell me
what qualities and skills are important for this role?

Current Employee: Sure! Strong communication skills are essential. You need to be clear
and articulate when speaking with customers. Do you have experience in customer service or
similar roles?

Applicant: Yes, I’ve worked in retail, so I’m used to interacting with customers. What about
problem-solving skills?

Current Employee: Definitely important. Being able to handle and resolve issues efficiently
is key. Are you comfortable thinking on your feet and handling unexpected situations?

Applicant: I am. How about teamwork—how crucial is it in this role?

Current Employee: Teamwork is quite important. We often collaborate to solve problems or

improve processes. Do you have experience working in a team environment?

Applicant: Yes, I’ve been part of several team projects. Are there any technical skills
required?

Current Employee: Basic computer skills are a must, and familiarity with call center
software is a plus. Are you comfortable using various software tools?

Applicant: Yes, I’m proficient with different software. What about handling stress—how do
you manage it in this role?

Current Employee: It can be busy and stressful, but staying organized and maintaining a
positive attitude helps. How do you usually cope with stressful situations?
Applicant: I stay organized and take breaks when needed. Thanks for the information!

Current Employee: You’re welcome! Good luck with your application.

8. A customer calling to your call-centre explaining about some technical problems of the
new laptop/mobile phone he has bought from your company. You (one of operator) have to
answer the phone, asking questions about the problems and then give some solutions. short
conservation

Operator: Hello, thank you for calling [Company Name] support. This is [Your Name]. How
can I assist you today?

Customer: Hi, I’m having trouble with my new laptop. It keeps freezing and sometimes
won’t turn on.

Operator: I’m sorry to hear that. Could you tell me when you first noticed these issues?

Customer: It started a few days after I got it.

Operator: Got it. Does the laptop freeze at a specific time or when you’re using a particular
program?

Customer: It freezes randomly, but mostly when I’m running multiple applications.

Operator: Thanks for that information. Have you tried restarting the laptop or checking if
there are any updates available for your operating system?

Customer: I’ve restarted it, but I haven’t checked for updates yet.

Operator: I recommend checking for updates first. Sometimes updates can fix performance
issues. You can find this option in your settings under “Update & Security.”

Customer: Okay, I’ll do that. What if the problem persists after the update?

Operator: If it still freezes, try running a system diagnostic tool, which you can find in your
laptop’s settings. If the issue continues, you might need to visit a service center.

Customer: Thanks for the advice. I’ll start with the updates and let you know if I need
further help.

Operator: You’re welcome! Feel free to reach out if you need more assistance. Have a great
day!
9. You have recently started work with a well-known firm of management consultants. Ask
your partner for advice about the problems below and react to their suggestions ( - You work
from 8 a.m to 7 p.m everyday but you can never finish your work. - You find it difficult to set
goals. - Your clients don’t take you seriously: they think you are too young for the job. -
Every time you call a friend, your colleagues give you black looks. - You have lots of ideas to
share in meetings, but your boss keeps interrupting you.

You: Hi, I could really use your advice on a few things I’m struggling with at work. Can I get
your thoughts on some issues?

Partner: Of course! What’s going on?

You: First, I work from 8 a.m. to 7 p.m. every day but still can’t seem to finish all my tasks.
Any suggestions on how to manage this better?

Partner: Sounds like you might need to focus on time management. Have you tried breaking
down your day into blocks and prioritizing tasks?

You: That’s a good idea. I’ll start prioritizing better and see if that helps.

Partner: Great. What’s the next issue?

You: I’m also having trouble setting clear goals. Do you have any tips on how to define and
achieve them?

Partner: Yeah, that’s common early on. Start with short-term goals, something measurable.
Once you get comfortable, you can start aligning those with bigger, long-term objectives.

You: That makes sense. Another proplem is clients often don’t take me seriously because
they think I’m too young for the job. Any advice on how to gain their respect?

Partner: That can be tough, but confidence is the key. If you present yourself with authority
and demonstrate your knowledge, your age won’t matter as much. Over time, your
competence will speak for itself.

You: I’ll focus on building my confidence and preparation.

Partner: What’s next?

You: Whenever I call a friend during breaks, my colleagues give me black looks. How can I
handle this?

Partner: Yeah, personal calls can come off as unprofessional, even if they're short. Try
keeping those to your lunch break or outside of work hours.

You: I’ll try to be more discreet with my calls.

Partner: Lastly?
You: I have lots of ideas to share in meetings, but my boss keeps interrupting me. How
should I handle this?

Partner: You might want to schedule a time to discuss your ideas with your boss directly or
politely ask for a bit more time in meetings to explain your thoughts fully.

You: That’s a great suggestion. I’ll try both approaches.

Partner: Sounds like a plan. Let me know how it goes!

You: Will do. Thanks so much for your help!

10. You have recently started work in a government department of management consultants. Ask
your partner for advice about the problems below and react to their suggestions (Using structures on
“1.3 Grammar – giving advice pg.110 – 114)

- Your boss doesn’t trust you: she checks every document you write and always manages to find
something wrong.

- You are frustrated by all the procedures you have to respect: even the simplest tasks seem to take a
long time. Short conservation

- The atmosphere in the office is very somber: your colleagues are all much older than you.

- You find it difficult to sleep at night because your job is so stressful.

- You hate writing reports, but it’s an important part of your job.

You: Hi, I’ve been having a few issues at work and could use some advice. Can you help?

Partner: Sure, what’s going on?

You: My boss doesn’t seem to trust me. She checks every document I write and always finds
something wrong. What should I do?

Partner: It might be helpful to ask her for specific feedback on how you can improve. It
could help build trust over time.

You: That makes sense. I’ll ask for feedback and use checklists.

Partner: What’s the next issue?

You: I’m frustrated with all the procedures I have to follow. Even simple tasks take a long
time. Any suggestions?

Partner: I get that. You might want to organize your tasks ahead of time and plan for delays.
It could help you stay ahead of the procedures.
You: I’ll make an effort to understand the procedures better and look for ways to suggest
improvements.

Partner: What else is troubling you?

You: The office atmosphere is very somber, and most of my colleagues are much older than
me. How should I handle this?

Partner: Try to engage with your colleagues by showing interest in their experiences and
participating in office activities to lighten things up a bit.

You: I’ll try to connect with my colleagues and join in on office activities.

Partner: Anything else?

You: I’m finding it difficult to sleep at night because my job is so stressful. What can I do?

Partner: I’d recommend creating a clear boundary between work and personal time.
Relaxing before bed might help. You should tried some stress-relief techniques like
meditation or exercise

You: I’ll work on creating a bedtime routine and find ways to manage my stress better.

Partner: Is there anything else?

You: Yes, I hate writing reports, but it’s an important part of my job. How can I make it
easier?

Partner: I understand. Why don’t you try breaking the reports down into smaller sections?
That way, it doesn’t feel as overwhelming.

You: I’ll break it into smaller tasks and look for ways to make it more engaging. Thanks for
the advice!

Partner: You’re welcome! I hope these tips help you out.