Questions:
Tell me something about yourself:
-My name is Raquel Padilla, A graduate of 4 years
course in business administration major in financial
management. Before graduation, I have my 3
months ojt in finance corporation, part of my
training include addressing client complaints, making phone
calls, and encoding data into the computer.
Throughout that training, I significantly developed my skills, particularly in
communication and problem-solving, which enhanced my ability to handle
tasks effectively. I know my degree and previous experience differ from this
industry, but I believe that the skills I have developed make me suited for
this role and its challenges.
Why did you chose BPO?
- I wanna work in this industry because this is
the only industry where I, as a fresh graduate
cold have a chance to build my career.
I know I'm from different field but I do intend
to stay in this industry for the next 5 years. I am
fully aware of the stress, I am aware of the
graveyard shift, work on holidays, and Irate
customer and I am fully prepared.
Idea in Call center
In a call center, the primary tasks involve answering customer calls,
providing information, assisting with product or service-related issues, and
ensuring a positive customer experience. Call center agents also document
interactions, follow up on customer concerns, and strive to resolve problems
efficiently while maintaining professionalism.
What are your weakness
My weakness is being overly self-critical. When I make a mistake, I tend to
dwell on it until I find a solution or way to improve. However, I've learned to
use this tendency as a motivation to continually better myself, and I am
working on balancing it so it doesn't affect my efficiency or confidence in my
work.
What are your strengths
My strengths include the ability to work under pressure, which helps me stay
focused and productive in challenging situations. I also have strong
adaptability, allowing me to adjust quickly to new environments and tasks.
Additionally, I am eager to learn, ensuring that I can acquire new skills and
grow within the role.
Why should we hire you?
You should hire me because I can work in a high-pressure
environment and I'm a person who pays very close attention to
quality. During my college OJT, I balanced being an
intern and serving as the leader of our thesis
group. It was a challenging time as I had to
complete an 8-hour daily duty while also managing
and finishing our thesis in preparation for the final
defense. My ability to stay calm and focused allows
me to deliver quality results even with tight
deadlines. And I really believe that I could apply
this to customer service.
If you hire me, my number one rule when helping
customer is, as much as possible they should not
have to call for the same problem twice. Ofcourse
depending on lots of factors, this always isn't
possible, but if I can help it, I will make sure that
the problem will be addressed to the best of my
ability while also following the company policy.
What is your weakness?
My greatest weakness is having face-to-face conversations with
people I’ve just met. I find it easier to communicate through video
or phone calls, but I sometimes feel nervous during in-person
interactions.
To overcome this, I actively watch vlogs and read articles about
social interactions and communication techniques. I also practice
engaging in small talk and seek opportunities to join group
conversations to become more comfortable.
