Call Center – Interview – Set 1
(Confidence and self-assurance are vital
elements for interview success)
1. Tell me about yourself
Good afternoon, my name is Nathaly Santos, I am
21 years old, I am a student of modern languages, I
mention English, I am an energetic person and
involved in my work. I am a good communicator
and I do not give up in the face of failure
2. Why should we hire you?
i have uniquecombination of technical skills and lenguaje
knowledge AND GOOD COMUNICATION SKILL
3. Why do you want to work for us?
I truly believe in this company and so when I saw a position at your
company to join , I had to make sure my application was
submitted.”
4. Why did you leave your last job
5. After several years, I need to work in a company where I can grow and look for new
challenges
6. What are your salary expectations?
thirty thousand
7. Where do you see yourself in 5 years from now?
I WOULD LIKE TO BE IN A MANAGERIAL POSITION RELATED TO MY
FIELD IN FIVE YEARDS TIME . FOR THAT REASON , I KNOW THAT I
NEED START IN THE POSITION AND PROVE MY VALUE
8. What is a call center for you?
For me it is a telephone operations center where
problems are resolved and customer requests are
processed.
9. What is customer service?
assistance that an organization offers to its
customers before or after they purchase or use
products or services
10. If you could have any superpower, what would it be and why?
MY SUPERPOWER WOULD BE SPEED, BECAUSE IT
WOULD BE USEFUL IN A BUSINESS THAT RESPONDS
VERY FAST TO EVENTS.
11. Why do you want to work in a call center?
I would love to work in a call center because I have
a deep passion for conversation and finding ways
to help customers solve problems.
12. How would you handle a difficult customer?
I would maintain a positive tone even if the client was at fault.
Projecting compassion, composure, and a willingness to resolve the
situation can demonstrate professionalism and maturity.
13. Can you work under pressure?
“I am very good at listening to people, working under pressure and
I like things to be done with excellence.
14. How do you stay motivated in a repetitive job?
One way to stay motivated is to set personal goals. because this
gives me a sense of purpose and direction, and something to work
towards
15. What are your strengths and weaknesses?
I am good at informing and communicating. I am also a person who
sympathizes with others.
And my weakness is that my English is not as good as it should be,
that's why I am practicing day by day, because I want to improve.
16. Describe a time when you went above and beyond for a
customer.
I worked in a braiding salon, a client wrote to me asking me about
the price of some braids, the client took the price very expensive so
I offered solutions so that the client was satisfied.
17. Do you have any questions for us?
What do you expect from a person in this position?
What aspirations do you have for me at the company?
Where will the job fit into the team structure?
©SBLA©
