Your AT&T

Local Service Guide

INSIDE:
• Customer Service Information
• Calling Feature Instructions

Keep this guide for future reference.

 AT&T Local Service

CONTENTS

General Information 3

Troubleshooting Tip 4

Calling Areas 5

Specialized Services 5

Calling Features 6

2
General Information
AT&T Customer Care

AT&T Local Service/Customer Care 1 800 288-2747

AT&T Accessible Communications Service Center:
Voice Inquiries 1 800 355-9547
Text Telephone (TTY) 1 800 855-2880
To confirm that your AT&T Long Distance Service
has been connected, please dial one of the numbers
below from a telephone in your home and listen to the
recorded message:
Residential Long Distance 1 700 555-4141
Local/Regional Toll 1 (your area code) 700-4141

Web Site Addresses

Local Service Help Site www.att.com/localhelp

AT&T Online Billing www.att.com/go-online

911 Emergency Service

For emergencies in which there is immediate
danger to life, health, or property, dial 9 1 1 .
For non-emergency situations, please contact the
police, fire department, or medical authorities at
the number listed in your phone book.

Your Right to Choose

Switching your telecommunications company without

your permission is called “slamming.” It’s illegal
because it violates your right to choose. To “freeze”
your local, long distance, or local toll account -
prevent it from being switched without your consent -
call AT&T at 1 800 288-2747.

3
Troubleshooting Tip
Here is a basic test you can do yourself that may
help fix any problems you are having with your
phones. If you still need help from AT&T, the results
will help us determine the source of your trouble.

Inside Testing:
Step 1: Unplug all equipment from phone jacks and
electrical outlets, including:
• Answering Machines • Voice mail message
• Computers indicator box
• Cordless phones • Caller ID boxes
• Fax machines • Modems
Step 2: Wait 15 minutes.
Step 3: Plug a corded telephone into each of your
phone jacks. Check for dial tone or static.
Step 4: If the trouble occurs only in certain jacks, it is likely
caused by faulty wiring or jacks. If the trouble
occurs in all of them, proceed with outside testing.

Outside Testing:
Step 5: WARNING: Exercise caution. Do not perform this
outside test during adverse weather or while in
contact with water! Find the Telephone Network
Interface Device (NID). It’s located on an
outside wall. Note for Apartment Residents:
In apartments, the NID is usually located inside.
If you cannot find the NID in your apartment,
contact your building manager.
Important Note: The NID should reference the
telephone company or be marked as a Network
Interface. If the box is not marked as telephone
equipment, do not attempt the outside test.
This could be electrical equipment.
Step 6: Using a screwdriver or flat-edged tool, open
the customer access side of the NID.
Step 7: Remove the plug from each jack in the NID.
Plug in a working, corded phone. If you hear
a dial tone, make a test call. If your call goes
through, the problem is inside your home.
Each telephone number in your home should
have a jack with a dial tone in the NID. If there
is no dial tone or static on the line, the problem
is likely in the line outside your home. Once the
outside test is completed, make sure all plugs
are inserted back into their jacks. If the problem
persists, please call our Repair and Maintenance
center at 1 800 288-2747. The center is open
24 hours a day, 7 days a week.
4
Calling Areas
With AT&T, you can call virtually anywhere in the
world. Here’s a quick explanation of the different
types of calls:

Local — A call within your local calling area

covered by your local calling plan.
Local Toll (Regional Toll) — A call beyond your
local calling area, but not far enough to be long
distance. These calls are subject to per-minute
charges, which vary by state.
In-State Long Distance — A call to a number
outside your local calling area, but still within
the borders of your state.
State-to-State Long Distance — A call to a number
in a different state.

Exclusions apply based on calling plans.

Specialized Services
Directory Assistance

Directory Assistance provides local and long distance

numbers. Calls are charged on a per-use basis.
Dial 4 1 1 (in some states 1-411 or 555-1212)
to access local Directory Assistance or 0 0 if you
are an AT&T Local and Long Distance customer.

Operator Services

An operator can help place collect calls, person-to-

person calls or bill-to-third-party calls. Dial 0 for
local calls and 0 0 for long distance calls. Charges
depend on the service requested.

Special Needs and Lifeline Service

For customers who are visually or physically impaired,

AT&T offers a Special Needs Program. This program
provides eligible customers with an “allowance” of
calls using Directory and Operator Assistance. Calls
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above the “allowance” will be charged at AT&T’s
normal rates.

Lifeline Service is a program that reduces certain

charges for qualified, low-income households. This
service is available to qualifying AT&T Local Service
customers who submit a Lifeline application. In some
states, proof of eligibility is required. Call AT&T Local
Services at 1 800 288-2747 for an application.
Note: Lifeline Service is not available in all states.

7-1-1 In-State Telecommunications Relay Service

You can reach the in-state Telecommunications
Relay Service (TRS) free of charge by dialing 7 1 1 ,
in addition to using the existing in-state TRS phone
numbers. TRS operators facilitate telephone
communications between TTY (teletype) users who are
deaf, severely hard of hearing, or speech disabled,
and those who do not have TTYs.

Specialized Directory Listings

“Non-listed” numbers are not listed in the phone book
but are available through Directory Assistance.
“Non-published” numbers are not available in the
phone book or through Directory Assistance.
Additional charges may apply.

Calling Features
The following features may be options within your
monthly call plan, or can be ordered a la carte or as
pay-per-use. Add additional features by calling
1 800 288-2747. All features are not available in
all areas. Note: Rotary phone users should consult
their Residential phone book for dialing instructions.

Anonymous Call Rejection (ACR)

If you do not want to receive a call from someone
when Caller ID is blocked, respond with an
announcement that informs the caller that you are not
accepting Caller ID blocked calls and tells the caller to
unblock their phone number if they wish to speak with
you. You must purchase Caller ID to activate this
function. To activate this feature press * 7 7 .
To deactivate, press * 8 7 .
6
Call Block 900/976
Call Block 900/976 is automatically activated at no
charge when you subscribe to AT&T Local Service so
that 900/976 calls cannot be made nor charged to
your line.

Call Block
Allows you to block up to six pre-selected phone
numbers. To block a designated phone number, press
* 6 0 , press # , wait for the dial tone, and dial
the first designated phone number you wish to block,
followed by the # . Repeat this process to add more
phone numbers. To deactivate, press * 8 0 . Calls
from cellular phones and calls placed with operator
assistance cannot be blocked.

Call Forward
See Call Forward description details below. Calls
cannot be forwarded to 0-, 0+, or 3-digit numbers.
Long distance charges may apply.

Call Forward — Busy

Forwards your incoming calls to another phone
number when your main telephone number is busy.
To activate or deactivate this feature or change a
designated forward-to number, call AT&T at
1 800 288-2747 for assistance. If you subscribe to
Call Waiting, you must deactivate Call Waiting to
enable Call Forward - Busy.

Call Forward — Don’t Answer (No Answer)

Forwards your incoming calls to another phone number
if you don’t pick up after a certain number of
telephone rings. To activate or deactivate, call AT&T
at 1 800 288-2747 for assistance.

Call Forward — Preferred (Selective)

Allows you to forward up to six pre-selected phone
numbers to a number that you designate. To activate,
press * 6 3 and follow the prompts. To deactivate,
press * 8 3 and follow the prompts.

Call Forward — Ring-No Answer

Gives you the option of changing the number of
rings before a call is forwarded. To activate, press
* 4 7 and follow the instructions.
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Call Forward — Remote Access
Changes the phone number to which your calls are
forwarded when you’re not at home. To activate or
deactivate, call AT&T at 1 800 288-2747 for assistance.

Call Forward — Variable

Allows you to forward your calls to a number of your
choosing. Press 7 2 # and enter the number to
which you want your incoming calls forwarded. When
that call is answered, Call Forward - Variable is in
effect. If the call is not answered or if the number is
busy, your calls will not be forwarded. You must then
repeat the process for your calls to be forwarded.
To deactivate, press 7 3 # . Two short tones,
followed by a normal tone, will indicate the feature
is deactivated. Repeat these steps each time you wish
to forward calls.

Call Return
Allows you to dial the last number called whether you
answered the call or not. Press * 6 9 to hear a
recording of the phone number of the last incoming
call. If the line is busy or there is no answer, Call
Return will continue trying to reach the calling party
for 30 minutes. Press * 8 9 to deactivate
Call Return before the 30 minutes have elapsed.

Call Screening
Allows you to block phone numbers from a list you’ve
designated and route them to a message indicating
you’re not receiving calls at this time. Dial * 6 0 to
activate and follow the instructions. Dial * 8 0 and
follow the prompts to deactivate.

Call Trace
If you receive a harassing or threatening call, you can
have the number traced. To activate this feature, hang
up immediately from an offensive phone call. Wait 10
seconds, pick up the handset, and press * 5 7 to
trace the call. If the trace is successful, a confirmation
announcement will be given and further instructions
will be provided. If the trace is unsuccessful, you will
hear an error message. Call Trace is a feature, not an
emergency number.

8
Call Waiting
A special tone signals you when there’s an incoming
call while you’re on the phone. At the tone briefly
press and release the telephone switch hook or
“flash” button. This places the first call on hold while
you answer the incoming call. To return to the first
call (and to switch back and forth), press and release
the switch hook or flash button again. To temporarily
deactivate Call Waiting, press * 7 0 and wait for a
second dial tone before placing your call. Call Waiting
will be automatically reactivated for new incoming
calls when you hang up.

Call Waiting Deluxe

Allows you the benefits of Caller ID with Name and
Call Waiting. The Caller ID unit displays both the
names and phone numbers of incoming Call Waiting
calls when you are on the phone. Refer to the Call
Waiting instructions to deactivate the Call Waiting
portion of this feature.

Call Waiting Deluxe

with Call Forward — Ring-No Answer
Allows you to forward a waiting call to another
number. Refer to the Call Waiting Deluxe and Call
Forward — Ring-No Answer instructions on how to
use these features.

Call Waiting ID with Name

The Caller ID unit displays the name (if available) and
phone number of incoming Call Waiting calls when
you’re already on the phone.

Caller ID
Displays the incoming caller’s telephone number (if
available) on a Caller ID equipped phone before you
answer.

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 Caller ID Blocking
(Calling Number Delivery Block)
Prevents your name and number from appearing on
the Caller ID unit of the person you’re calling. You
may subscribe to Caller ID Complete Blocking at no
charge for continuous call blocking. To activate Caller
ID Blocking on a per-use basis, press * 6 7 before
each call. If you subscribe to continuous Caller ID
Complete Blocking, press * 8 2 before each call
to deactivate the service.

Caller ID with Name

Displays an incoming caller’s name and telephone
number (if available) on a Caller ID-equipped phone
before you answer.

Custom Ring 1/Custom Ring 2

Gives you one or two additional home phone numbers
without needing to install additional lines. Only one
call can come in at a time. Each incoming call is
identified by a unique ring, depending on which
number has been dialed.

Customer Control of Call Forward — Busy

Forwards calls to the number you have pre-selected.
To activate, press 8 2 # . To deactivate, press
8 3 #.

Customer Control of Call Forward — No Answer

Forwards calls to the number you have pre-selected.
Activate this feature by pressing 7 7 # . To
deactivate, press 7 8 # .

Distinctive Ring
Special callers are identified by a distinctive ring
when they call. To activate press * 6 1 and follow
the prompts. To deactivate press * 8 1 and
follow the prompts.

Multi Distinctive Ring

Gives you multiple telephone numbers, each with its
own distinctive ring, on one single line. Only one call

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can come in at a time. To activate press * 6 1
and follow the prompts. To deactivate press * 8 1
and follow the prompts.

Repeat Dial
Dials a busy telephone number for 30 minutes and
rings your phone when the dialed number is clear.
After reaching a busy number, hang up, then pick up
the phone again and dial * 6 6 to activate. To
cancel Repeat Dial press * 8 6 . Repeat Dial does
not work with long distance calls or 800 numbers.

Speaking Call Waiting

Sounds a soft beep followed by the name of the
person calling if you are on the phone and someone
else calls.

Speed Dial 8 (Speed Call 8)

Allows you to program up to eight frequently called
phone numbers for dialing with a single-digit code.
To activate dial 7 4 # and wait for the dial tone.
Enter the one-digit code you’ve selected followed by
the corresponding phone number (up to 15 digits).
Several short tones will confirm your entry. Repeat
this procedure for up to seven more numbers. To call
a speed-dial number wait for the dial tone and press
the one-digit code of the number you wish to call
followed by # .

Speed Dial 30 (Speed Call 30)

Allows you to program up to 30 frequently called
phone numbers for dialing with a two-digit code.
To activate, follow the Speed Dial 8 instructions but
repeat up to 29 more numbers.

Three-Way Calling
Allows you to speak to two separate people at the
same time. To use, start by placing a call to the first
person. Once that person is on the line, press the
switch hook or “flash” button briefly. This places the
first party on hold and gives you a dial tone to reach
the second person. Then dial the second number.
Once the second person answers press the switch
hook to connect everyone.
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 Optional Calling Plans
We offer many types of AT&T One Rate® and AT&T AnyHour
International Savings calling plans with varying low monthly
plan fees. Each plan provides you with a discount on our
standard per-minute rates for domestic or international
direct-dialed calls made from home. For more information
call AT&T at 1 800 288-2747.

Online Billing
For a more convenient way to pay your AT&T bill, consider
AT&T Online Billing. It’s simple, secure, and accessible
24 hours a day, 7 days a week. You’ll also enjoy special
interactive capabilities, like reverse number look-up in
case you don’t recognize a phone number on your bill.
Please go to http://www.att.com/go-online for more
information and to sign-up.

AT&T Easy Reach 800 ®

Provides customers with the ease and convenience of a
personal 800 number so you’ll be able to call home
from anywhere in the U.S. without the use of coins or
calling cards. You can give your 800 number to people
with whom you want to stay in touch, so that they can
call you toll free. You will be billed a monthly fee for the
service, plus the cost of each call made. To sign up
call 1 800 850-8437.

AT&T Complete Maintenance Plan

Covers the repair and replacement of all your registered
telephones, answering machines, and Caller ID units.
It also provides inside wire maintenance coverage (which
can be obtained separately). Coverage begins one month
after enrollment. Please call 1 800 288-2747 to enroll.

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