GRASP Performance Task with Scenario:
Goal: To create a professional email in response to a business inquiry.
Role: You are a customer service representative for a software company.
Audience: Your audience is a potential client who has reached out to your company with a
business inquiry.
Situation: Your company has received an email from a potential client who is interested in
purchasing your software product. The potential client has some specific questions about the
product and wants to know more information before making a final decision. As a customer
service representative, it's your job to respond to the inquiry and provide the client with the
information they need to make an informed decision.
Product: Your product will be a professional email response to the potential client's inquiry. The
email should be well-written, informative, and should answer all of the client's questions. It
should also be tailored to the client's needs and show an understanding of the client's perspective.
Performance and Purpose: Your email should demonstrate your ability to identify the unique
features and requirements of composing professional correspondence. Specifically, your email
should:
Clearly and concisely answer the client's questions
Show an understanding of the client's perspective
Use a professional tone and appropriate language
Follow proper email formatting and conventions
Be well-organized and easy to read
You will be assessed on your ability to meet these criteria and on the overall effectiveness of
your email response.
Constraints: Your email should be no longer than 300 words and should be sent within 24 hours
of receiving the initial inquiry.
If you have any questions or need further guidance, please let me know. Good luck with your
task!
Can you make me a rubrics for checking this one?
Yes, I can create a rubric for assessing the GRASP Performance Task with Scenario I suggested
earlier. Here's an example rubric:
Criteria Performance Levels
4: The email is highly effective in addressing the client's
needs and provides thorough, clear, and concise
information. The email demonstrates a deep
understanding of the client's perspective and effectively
Effectiveness meets the criteria for the task.
3: The email is effective in addressing the client's needs
and provides clear and concise information. The email
demonstrates an understanding of the client's perspective
and meets most of the criteria for the task.
2: The email is somewhat effective in addressing the
client's needs and provides some relevant information.
The email demonstrates a limited understanding of the
client's perspective and meets some of the criteria for the
task.
1: The email is not effective in addressing the client's
needs and does not provide relevant or clear information.
The email demonstrates a poor understanding of the
client's perspective and does not meet the criteria for the
task.
4: The email uses a professional tone and appropriate
language throughout. The email follows proper email
formatting and conventions and is well-organized and
Professionalism easy to read.
Criteria Performance Levels
3: The email uses a professional tone and appropriate
language for the most part. The email mostly follows
proper email formatting and conventions and is fairly
well-organized and easy to read.
2: The email uses an unprofessional tone and/or
inappropriate language in some places. The email may
not follow proper email formatting and conventions and
may be somewhat disorganized or difficult to read.
1: The email uses an unprofessional tone and/or
inappropriate language throughout. The email does not
follow proper email formatting and conventions and is
disorganized and difficult to read.
4: The email is within the specified length limit of 300
words and is sent within 24 hours of receiving the initial
Length and Timeliness inquiry.
3: The email is slightly over or under the specified length
limit and/or is sent slightly after 24 hours of receiving
the initial inquiry.
2: The email is significantly over or under the specified
length limit and/or is sent significantly after 24 hours of
receiving the initial inquiry.
Criteria Performance Levels
1: The email is well over or under the
specified length limit and/or is sent well after
24 hours of receiving the initial inquiry.
