News Channel Update | Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales FROM: Gregory Gunther, Department Manager, Vehicle
Managers, Service Managers, Parts Managers Compliance and Analysis, Engineering Services
RE: Service Campaign Launch Notification
Maintenance Computer Software Update DATE: January17, 2020
MY 16-17 190 (GT-Class)
IMPORTANT SERVICE CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC A Mercedes-Benz AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
News Channel Update | Vehicle Compliance & Analysis
Service Campaign Launch Notification January 17, 2020
Campaign No. : Campaign Desc. :
Maintenance Computer Software
2020010005 19P5492207 Update
This is to notify you of the Service Campaign Launch to update the software in the instrument cluster control unit in 1973 Model Year (“MY”)
2016-2017 GT-Class (190 platform) vehicles. The vehicles will be visible and flagged in VMI as “OPEN” on January 17, 2020.
Background
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that
on certain Model Year ("MY")16-17 GT-Class ( 190 platform) vehicles, the software in the
Issue instrument cluster control unit might not meet current production specifications. Therefore, an
error in the determination of vehicle maintenance schedule may result.
MBUSA will conduct a service campaign. An authorized Mercedes-Benz dealer will update the
What We’re Doing software in the instrument cluster control unit on the affected vehicles.
Parts not required. Remedy involves software updates only. The remedy is available and
Parts
can be performed.
Vehicles Affected
Vehicle Model Year(s) 2016- 2017
Vehicle Model GT-Class
Vehicle Populations
Total Campaign Population 1973
Next Steps/Notes
AOMs – This campaign may generate questions from your dealers. Please forward this notice to
AOMS/SOMS
your dealers ASAP.
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-FOR-MERCEDES.
Mercedes-Benz USA, LLC A Mercedes-Benz AG Company
One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600
Campaign No. 2020010005, January 2020
TO: ALL MERCEDES-BENZ CENTERS
SUBJECT: Model GT-Class (190 platform)
Model Year 2016-2017
Maintenance Computer Software Update
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on
certain Model Year ("MY")16-17 GT-Class ( 190 platform) vehicles, the software for the instrument
cluster might not meet current production specifications. Therefore, an error in the determination of
vehicle maintenance schedule may result. An authorized Mercedes-Benz dealer will update the software
for the control unit for the instrument cluster on the affected vehicles.
Prior to performing this Recall Campaign:
• Please check VMI to determine if the vehicle is involved in the Campaign and if it has been previously
repaired. Always Check VMI for any open campaigns, and perform accordingly.
• VMI must always be checked before performing campaigns to verify that the campaign is required on
a specific vehicle. Always check for any other open campaigns, and perform accordingly.
• Please review the entire Recall Campaign bulletin and follow the repair procedure exactly as
described.
Approximately 1973 vehicle is affected.
Order No. P-SC-2020010005
This bulletin has been created and maintained in accordance with MBUSA-SLP S423QH001, Document and Data
Control, and MBUSA-SLP S424HH001, Control of Quality Records.
2
Note:
• Use Xentry 09/19 with all associated patches or higher.
• Follow the steps exactly as described in Xentry.
• Connect battery charger (battery voltage >12.5V).
• Ensure all electrical consumers are switched-off.
• In the event of software/SCN update issues, contact Star Diagnosis User Help Desk via. XSF ticket.
• Refer to Star Diagnosis System (SDS) Best Practices Guide.
If two or more software updates or SCN codings are performed during one workshop visit
operation items 02-4762 and 02-5058 may be invoiced only once for each workshop order.
Work procedure
1. Connect XENTRY Diagnosis.
2. Update instrument cluster (IC) control unit software.
To do so, select menu item "Quick test view A1 Instrument Cluster (IC) Adaptations
Control unit update Update of control unit software."
Then follow the user guidance in XENTRY Diagnosis.
3. Perform coding in powertrain control unit (PTCU).
To do so, select menu item "Quick test view N127 powertrain control unit (PTCU) Special
procedures Re-initialize ASSYST Confirm twice using "Continue" If this maintenance data
is to be transferred to the control unit, confirm with "Yes"."
Then follow the user guidance in XENTRY Diagnosis.
Warranty Information
Operation: Connect/disconnect battery charger (02-5058)
Star Diagnosis System (SDS), Connect/disconnect (02-4762)
Update instrument cluster control unit software (02-9334)
Perform coding in powertrain control unit PTCU (02-9446)
Damage Code Operation Number Labor Time (hrs.)
54 922 07 8 02-5058 0.1
02-4762 0.1
02-9334 0.1
02-9446 0.1
Note
Operation Number labor times are subject to change
P-SC-2020010005
