Job summary
Investigation Associate - Level 2 (Work from Home)
"Please note that this job is a seasonal role (FTC) for 6 months on the payroll of Amazon."
About the team
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and
results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible
for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will
have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in
a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team
environment.
These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited
supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers
and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a
high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with
department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals.
They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along
with the overall contribution to the development of the department.
Key job responsibilities
This includes, but is not limited to:
• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following
the investigation process
• Understand the issue and make best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes
and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards
Basic qualifications
• Education Qualification: Graduate in any discipline
• Work Experience: 0 to 1 years
• Communication Skills- Excellent communication skills (written and spoken) in English language
• Ability to handle and interpret large sets of data
• Demonstrated ability to work in a team in a very dynamic environment
Preferred qualifications
• Demonstrated problem solving and analytical skills
• Proven ability to work productively and efficiently in an independent setting
• Proven ability to clearly communicate with managers and associates at all levels
• Global perspective and solid understanding of business objectives
• Excellent attention to detail and work with the highest level of accuracy
Additional Information:
Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')
Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days
changes every 3-4 months)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not
discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status,
disability, age, or other legally protected status
