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Graphisoft Video Player FAQ

This document provides troubleshooting tips for common video playback issues, including audio and video visibility problems, buffering, and network configuration requirements. It outlines necessary system and browser requirements for optimal viewing, as well as recommendations for internet connection speeds. Additionally, it advises users to check for potential blockers such as cookies, JavaScript, and VPN services that may affect playback.

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arantza
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8 views2 pages

Graphisoft Video Player FAQ

This document provides troubleshooting tips for common video playback issues, including audio and video visibility problems, buffering, and network configuration requirements. It outlines necessary system and browser requirements for optimal viewing, as well as recommendations for internet connection speeds. Additionally, it advises users to check for potential blockers such as cookies, JavaScript, and VPN services that may affect playback.

Uploaded by

arantza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Frequently Asked Questions

I see the video, but cannot hear the audio


If you are seeing video but not hearing audio make sure the audio on the video player
is turned on. To access the audio click on the speaker at the lower left side of the
video player. If you are still not hearing audio, make sure your system audio settings
are correct.

I have audio but cannot see the video


If you can hear the audio, but cannot see the video try refreshing your screen by
pressing the “F5” key (or Command-R on a Mac). If refreshing your screen does not
solve the issue, try clicking the “HD” button at the bottom right side of your screen
and selecting a lower bitrate. If the issue still persists, try using another web browser
(We recommend Google Chrome or Mozilla Firefox).

My video keeps buffering


If you are having issues with buffering, drag your mouse cursor over the bottom right
of the video player where you see the “HD” button. Once you click the “HD” button,
you will be able to choose the quality of your stream. Choose the best quality bitrate
that your internet connection can handle.

Network Configuration Requirements for Viewers


If you’re watching from a network that has a strict firewall service in places, such as
a school or a corporation, they may need to whitelist a few domains for them to watch
the event. You can find the detailed instructions here.

Browser requirements for viewers


To watch an event live, please ensure you have the following:

System Requirements:
Windows 7 or higher, Mac OS X 10.6 or higher
Supported desktop browsers:
Google Chrome 45+
Mozilla Firefox 49+
Safari 10+
Microsoft Edge 15+
Supported mobile browsers:
Chrome 45+, Safari 10+ (iOS)
Internet Connection:
5-10mbps download speed is recommended. Check your connection at
www.speedtest.net.

Please make sure that your device or browser is not blocking cookies, JavaScript, or
cross-site tracking, Adblockers, antivirus and firewall software, and VPN services can
cause issues for the end-users.

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I'm experiencing other playback issues
Most content plays automatically, therefore you should be able to view live streams
and recorded videos without installing any additional software or doing anything
special. If you are experiencing any issues watching content, please read the problems
and solutions on the official help page.

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