Why do employers ask applicants to fill out a job application?
Information on an application is more complete
What rule is used as a guideline for determining which of two parents with medical coverage has the
primary insurance for a child?
Birthday Rule
Which of the following questions should not be asked by the applicant during the first interview?
Will I receive a yearly cost-of-living salary increase?"
When speaking of stress, the reference is normally to bad stress, or ____________, often referred to as
the body's emotional and/or physiological reactions to external motivators.
Distress
The Anesthesiology section of procedure codes falls within which range of CPT codes?
00100-01999, 99100-99140
Betsy is making travel arrangements for her physician to attend a medical meeting. What should she do
about the travel arrangements?
Consult with the physician in advance to be sure that the physician's preferences will be honored
If office forms are in an electronic format, a _______________ should be included in the manual for
reference and training.
Hard copy
A terminated account may result when the physician finds it impossible to
extract payment from a patient.
ICD-10-CM codes are assigned and updated by the _______
World Health Organization
Charges incurred by a patient for office visits, x-rays, laboratory tests, and all adjustments and payments
made by the patient or patient's insurance company are recorded in/on the:
Patient ledger
How many coding systems are used to keep track of the many thousands of possible diagnoses and of
procedures and services by the physicians, and to simplify the process of verifying the medical necessity
of each procedure?
Two
Your physician is planning on attending a medical conference and would like you to make arrangements,
and he prefers you to not use a travel agent. What should you do?
Use Web sites that allow for price comparison.
According to contract law, when a physician agrees to treat a patient who is seeking medical services,
there is a(n) ____________ contract between the two.
Unwritten.
As you begin your search for employment, you need to evaluate your _________.
Skills and Goals.
If the following question were to be asked during an interview, it would be considered _____ to ask: "Do
you have any disabilities?"
Illegal
___________ applications are an effective and efficient method of submitting data.
Online
A _______________ is a service used to pursue payment for services.
Collection Agency
Which of these is a task that the administrative medical assistant should always do to save time and help
prevent mistakes when making travel arrangements?
Keep or make a travel folder
Résumés should be _______________, easy to read and/or scan for relevant information, and well
written.
Brief.
An effective office manager is one who has which of the following attributes?
Understands roles, delegates tasks, and manages available time.
________ payment is made by the insurance carrier after the patient has received medical services.
Fee-for-service.
A(n) __________ is sent electronically in response to a claim that was filed.
ERA.
Which paragraph of the thank-you letter should express gratitude for the interview opportunity?
One.
Wall colors in the medical office should always be __________.
Neutral.
If the date that you composed a letter is different from the date that you are sending it, you use the date
that you __________.
Sent the letter.
Attempted collection of a debt by telephone cannot be made before:
8 a.m.
Good managers must be able to analyze the _________ of each situation and implement the most
appropriate leadership style.
Dynamics
An official publication of the American Association of Medical Assistants is the __________________.
JAMA.
A _______________________ is a certain amount of allowable or covered medical expense the insured
must incur before the insurance carrier will begin paying benefits.
Deductible.
You should not call a patient for the purpose of debt collection on a:
Sunday.
What health insurance covers the expenses of the families of veterans with total, permanent, or service-
related disabilities?
CHAMPVA
If the patient has a policy with an insurance company in which the insurance company agrees to carry
the risk of paying for those services, the insurance company is referred to as the "third party" and is
therefore called a _____________
Third-Party Payer.
