E-Queue Management System
Investment Proposal 2019
Prepared
Zephres V. Badilla
Ivan Joshua T. Ladaga
Prepared for
The Office of the Vice Chancellor for Finance Administration Services
De La Salle University - Dasmariñas
ABSTRACT
This project proposal is to introduce an E-Queue Management System in the counters
of the university Accounting Office and University Registrar for De La Salle University –
Dasmariñas. The purpose of this proposal is to alleviate or assist the long transactions
in counters under the Accounting Office and the University Registrar of this University.
This provides the Office of the Vice Chancellor for Finance Administration Services
necessary information that assists in the analysis for areas of improvement in the
transaction flow. The system can help alleviate the long lines and counter-transferring
during the heaviest days of transactions. It can also be noted that the security personnel
stationed at the entrance of the counters issue queuing numbers manually while at the
same time answering questions relevant to the on-going transactions of the day while,
most of the times, there are only two personnel that man the counters under the
University Registrar. This may be stressful to the personnel albeit it can be indeed noted
as part of their duties. These transactions occur periodically on the enrolment period of
each academic semester, payment before major exams per term and pre-graduation.
These causes delay that wastes the time of both the financial personnel and the
stakeholders which often leads to customer dissatisfaction. With the implementation of
the proposed system, customer satisfaction will rise while ensuring a speedy
transaction.
ii
TABLE OF CONTENTS
Introduction 1
Purpose Statement 1
Scope Statement 1
Problem Statement 2
Procedure Statement 2
Discussion 3
Queue Management System 4
Advantages of Queue Management System 4
Customer Flow Management 5
Queue System 6
Approximate Financial Summary 7
Local Collaborator/s 8
Management/Administrative Aspect 8
Skills and expertise of employee 10
Compensation 10
Service Opportunity 11
Actual System Flow 11
Visualization 12
Conclusion 13
Recommendation 13
Reference 14
iii
EXECUTIVE SUMMARY
This project proposal is to introduce an E-Queue Management System in the counters
of the university Accounting Office for De La Salle University – Dasmariñas. The
purpose of this proposal is to alleviate or assist the long transactions in counters under
the Accounting Office and the Registrar of this University.
The system can help alleviate the long lines and counter-transferring during the
heaviest days of financial transactions, enrolment, and similar activities. These
transactions occur periodically on the enrolment period of each academic semester,
payment before major exams per term, and before graduation. These causes delay that
wastes the time of both the personnel and the stakeholders which often leads to
customer dissatisfaction. With the implementation of the proposed system, customer
satisfaction will rise while ensuring a speedy transaction.
iv
LIST OF FIGURES
Figure 1: Long lines in front of the Office of the University Registrar 3
Figure 2: CFM (Customer Flow Management) 6
Figure 2.1: First in First Out System (FIFO/FCFS) 6
Figure 3: Installation Cost 7
Figure 3.1: Materials Cost 7
Figure 3.2: Overall Total Cost 7
Figure 4: Management/Administrative Aspect 8
Figure 4.1: System Work Flow 9
Figure 5: Electronic Queuing Machine 10
Figure 6: Visual Process 12
