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Reborn

The document analyzes the chat system of Reborn Clinic, highlighting strengths such as exceptional persuasive communication skills and the convenience of free consultations through remote image submissions. It identifies areas for improvement, including the need to refine the automated messaging system to avoid redundancy and enhance the organization of the services price list. Additionally, it suggests creating a FAQ list to improve customer understanding and experience.

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onlygi1328
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10 views6 pages

Reborn

The document analyzes the chat system of Reborn Clinic, highlighting strengths such as exceptional persuasive communication skills and the convenience of free consultations through remote image submissions. It identifies areas for improvement, including the need to refine the automated messaging system to avoid redundancy and enhance the organization of the services price list. Additionally, it suggests creating a FAQ list to improve customer understanding and experience.

Uploaded by

onlygi1328
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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REBORN CLINIC

Social Space
CHAT SYSTEM ANALYSIS
This analysis is to identify strengths and areas for improvement in customer
communication. By thoroughly analyzing the system, businesses can ensure faster
response times, enhance customer experience, and streamline operations.
ADVANTAGES

Exceptional Persuasive Communication Skills -


One of their greatest advantages is their
exceptional persuasive messaging skills, which
effectively capture customer attention and drive
action.

They employ psychological triggers such as


urgency, exclusivity, and social proof to prompt
quick decisions.

This skill plays a vital role in increasing conversion


rates and fostering long-term customer
relationships.
ADVANTAGES
Free Consultation - At the comfort of their home,
customers can easily send pictures to the doctor for
treatment suggestions, eliminating the need for an
in-person visit.

This provides a significant advantage over other


clinics that require physical attendance for
consultations.

Customers can receive timely medical advice,


reducing waiting times and enhancing
convenience.

The ability to send images allows doctors to assess


conditions remotely, offering efficient and
personalized care without the hassle of travel or
scheduling delays. This feature not only improves
customer satisfaction but also positions the clinic as
innovative and responsive to modern healthcare
needs.
OPPORTUNITY FOR GROWTH

Message Trigger - Occasionally, their


message trigger system sends the same
message repeatedly, which can be frustrating
for customers.

This issue can be improved by reviewing and


fixing the automated messaging system,
ensuring that it does not send redundant
messages. If automated replies are in place,
refining the triggers and adding safeguards
to prevent repetition can resolve this.

Additionally, live agents should be mindful of


this and avoid sending duplicate messages
during customer interactions.
OPPORTUNITY FOR GROWTH

Services Price List - They can improve their


price list by organizing it into a more
structured and visually appealing format,
making it easier for customers to navigate.

One effective approach would be to create a


clear and concise chart that outlines all the
available offerings and their respective prices.
Including a well-designed image or
infographic with the full range of products or
services can further enhance clarity and help
customers quickly find what they’re looking
for.

FAQs - They can further enhance customer


experience by sending a list of Frequently
Asked Questions (FAQs) to clarify common
concerns and ensure customers understand
the procedure.

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