RAJASARAVANAN NATARAJAN
APPLICATION SUPPORT & IT OPERATIONS
CONTACT
PROFILE
+91 9941614197
Dynamic IT Professional with 12+ years of experience specializing in
[email protected] ERP Batch Job Monitoring, Linux Administration, and Incident
https://www.linkedin.com/i
Management. Proficient in SQL, PL/SQL, and Google Cloud Platform
n/rajasaravanan-natarajan-/ (GCP). Recognized for troubleshooting complex system issues,
streamlining workflows, and delivering seamless operational support
15/9, 28th cross street, across global enterprise environments. Certified in Oracle PL/SQL, with
Indira Nagar, Adyar
Chennai -600020 hands-on expertise in managing end-to-end production support.
SKILLS WORK EXPERIENCE
Infosys Limited – Chennai, India JAN 2019- FEB 2025
Operating Systems: Windows,
Technology Lead - Client :Verizon
Unix, Linux Shell Scripting Streamlined ERP batch job executions, ensuring on-time delivery and
Databases: Oracle DBA, SQL reducing job failures by 25%.
Resolved ERP & SC incidents efficiently, minimizing business
Server, PL/SQL disruptions.
Cloud Platforms: Google Cloud Coordinated with business partners to manage business Operations
Platform (GCP) VERIZON DATA SERVICES – Chennai, India Mar 2011 - Dec 2018
Tools & Practices: Batch Senior Analyst
Project Specific Skills: ASP.NET , C # and Oracle (SQL, PL/SQL)
Scheduling Tools, ERP Systems, Description: VzFax is a web-based faxing application provided to
ITIL Standards Verizon employees to sending, receiving and managing faxed from their
desktop. It can be used by any Verizon Employee or Contractor who has
a valid SSO-Login userid and password.
E-mail to Fax – We have implemented email to fax features that
CERTIFICATIONS provides the capability to send faxes from Outlook
Folder for Inbound Faxes – We have implemented folder features that
provide the ability to organize inbound faxes in custom folder
Oracle Certified Associate Address Book – The address book features that supports user to
(OCA) manage (add, edit import/ export) Personalized address book with their
Oracle Certified Professional customer contacts (business and individual)
(OCP)
Google Cloud Certified Cloud
Digital Leader KEY ACHIEVEMENTS
Improved system reliability by 30% through robust monitoring and
troubleshooting.
Developed job scheduling frameworks to streamline client
operations.
Application Status and Health Check
Incident Management
WORK EXPERIENCE
EDH DATA SERVICES PRIVATED LTD ,Chennai JUN 2010 TO FEB 2011
Project Specific Skills: ASP.NET , C # and Oracle (SQL, PL/SQL)
Description: Blue ocean system is help for payroll process for EDH clients. There are so many main menu are available in
blueocean like Payroll Information, Payroll, Billing, Company news, Employee on boarding. This menu is help to take care the
employee payroll process.
Roles and Responsibility: Responsible for Design and development of the application. Developed code and executed self
reviews of various modules and Testing & Implementation of the various modules
SIRA SYSTEMS ,Chennai DEC 2009 TO MAY 2010
Client: CAST IT CORPORATION
Role: Development and Testing
Project Specific Skills: ASP.NET , C # AND SQL SERVER
Description: Actor cast system is being targeted for Actor, Agent and Directors. The system allows the Directors to post available
Roles. The Actor and Agent can log in to the system and apply for the roles which meet their interest. Authentication is provided
at 2 levels, one being the admin
GRUNDFOS PUMPS INDIA PVT LTD ,Chennai Jan 2008 TO Jan 2009
Role: Development and Testing
Project Specific Skills: ASP.NET , C # and Oracle (SQL, Pl/SQL)
Description: Material Dispatch System is being targeted for two major objectives. The objectives being, the Consignee is
presented a clear status based on the Purchase Order and this system also serves as a repository for official purposes.
Professional Responsibilities
Delivered first and second-level support for FORTE (Project Tracking Application) and PACE (Time Reporting
Application), ensuring seamless functionality and minimal downtime.
Identified, tracked, and resolved application issues while maintaining strict adherence to schedules and quality
standards.
Generated detailed metrics reports for supported applications, sharing insights with managers and directors to drive
informed decision-making.
Monitored application status and health checks, proactively identifying implementation challenges, evaluating risks, and
escalating critical issues as necessary.
Collaborated with onsite clients to address and resolve Incident Reports (IRs), providing effective solutions and
maintaining client satisfaction.
Prepared and communicated daily IR reports to the onsite portfolio lead, ensuring transparency and accountability in
application support activities.
Coordinated onsite calls involving clients, development teams, and testing teams to prioritize and resolve high-priority
IRs efficiently.
Gained proficiency in the Verizon Change Online Product (VCOP), enabling effective management of Change activities.
Created and scheduled Change activities in VCOP on a weekly and monthly basis, working closely with the Change
Management team.
Collaborated with the development team to ensure smooth application deployments into production environments.
Provided comprehensive Change Activity Metrics reports (weekly, monthly, yearly) to upper management, including
directors.
Enhanced production support processes and contributed to job aid documentation for multiple applications to ensure
operational efficiency and knowledge sharing.
Personal Details
Date of Birth : 20 July 1980
Gender : Male
Marital Status: Married
