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Outlook Study Material

Microsoft Outlook is a personal information manager from Microsoft, primarily used for email management but also includes features for calendar, contact, task management, and note-taking. It utilizes PST and OST file formats for data storage, with PST for archiving and backup, and OST for offline access with Exchange servers. Users can configure email accounts, back up data, utilize archiving options, and troubleshoot send/receive issues effectively within the application.

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0% found this document useful (0 votes)
62 views16 pages

Outlook Study Material

Microsoft Outlook is a personal information manager from Microsoft, primarily used for email management but also includes features for calendar, contact, task management, and note-taking. It utilizes PST and OST file formats for data storage, with PST for archiving and backup, and OST for offline access with Exchange servers. Users can configure email accounts, back up data, utilize archiving options, and troubleshoot send/receive issues effectively within the application.

Uploaded by

Nayyarlucky
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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 What is Microsoft Outlook?

Microsoft Outlook is a personal information manager (PIM) software system from Microsoft. It's widely used for

managing email, but it also boasts a variety of features that go beyond just a simple email client. Here's a breakdown

of its key functionalities:

 Email Management: Outlook allows you to send, receive, organize, and search emails. It supports multiple

email accounts (including POP3, IMAP, and Exchange) and provides features like:

o Composing and formatting emails with attachments

o Creating and managing folders for email organization

o Searching emails based on various criteria (sender, recipient, keywords)

o Setting up email rules to automate tasks (e.g., move emails to folders, flag important messages)

 Calendar and Scheduling: Outlook includes a robust calendar for managing appointments, events, and

meetings. You can:

o Schedule meetings with others and invite attendees

o Set reminders for appointments

o Sync your calendar with other devices

o Share calendars with colleagues

 Contact Management: Outlook helps you organize and manage contact information. You can create contact

entries with details like names, email addresses, phone numbers, and notes. Contacts can be easily

integrated with emails and calendar invitations.

 Task Management: Outlook provides a task management feature to create to-do lists, set due dates, and

track progress. This helps you stay organized and manage your workload efficiently.

 Note Taking: While not as comprehensive as dedicated note-taking apps, Outlook allows you to create and

store notes within the application. These notes can be linked to emails, contacts, or calendar events for better

organization.

 Integration with Other Microsoft Products: Outlook integrates seamlessly with other Microsoft 365

applications like OneDrive (cloud storage), Word (document creation), and Teams (communication and

collaboration). This allows for a more unified workflow and easy access to shared data.

Overall, Microsoft Outlook is a versatile tool that goes beyond just email. It can be a valuable asset for

individuals and organizations looking to manage their communication, tasks, schedules, and contacts

efficiently.

 What is the difference between OST and PST?


PST and OST are both file formats used by Microsoft Outlook to store your emails, contacts, calendars, and other

data. However, they serve different purposes:

PST (Personal Storage Table):

 Function: PST files are designed for archiving and backup. You can create a PST file to store emails,

contacts, etc., independent of your email account.

 Location: PST files are stored locally on your computer. You can also store them on external drives or

network locations.

 Synchronization: PST files don't synchronize with any server. Any changes you make to the data in a PST

file are only reflected in that specific file.

 Benefits:

o Ideal for backing up important data or archiving old emails you don't need readily accessible.

o Portable - you can easily move a PST file between different computers.

o Not limited by server storage quotas (unlike mailboxes on an email server).

 Drawbacks:

o Requires manual effort to back up and restore data.

o Data in a PST file is not accessible from other devices unless you copy the file over.

OST (Offline Storage Table):

 Function: OST files are used for offline access to your email account data. They are created when you

configure Outlook to work with an Exchange server in Cached Exchange Mode.

 Location: OST files are also stored locally on your computer.

 Synchronization: OST files synchronize with your mailbox on the Exchange server. Any changes you make

to your data (emails, contacts, etc.) are automatically reflected on the server and vice versa (when you have

an internet connection).

 Benefits:

o Allows you to work with your emails, contacts, etc., even when you're offline (disconnected from the

internet).

o Changes are automatically synced with the server when you reconnect.

 Drawbacks:

o Not intended for archiving or backup - PST is better suited for that purpose.

o Reliant on the Exchange server - if the server has issues, your OST file might be affected.

o OST files are encrypted and generally not meant to be directly accessed or modified.

In simpler terms, think of PST as a personal storage locker for your email data, while OST acts as a temporary,

synchronized copy for offline access.

 How to configure mail in Outlook ?


Certainly! Configuring email in Outlook involves a slightly different process depending on whether you're setting up a

personal email account (like Gmail, Yahoo) or a work/school account (typically connected to a Microsoft Exchange

server). Let's delve into both scenarios:

Personal Email Accounts (POP3 or IMAP):

These accounts are ideal for personal use or situations where you want to store your email data on your local

machine. Here's a step-by-step guide:

1. Launch Outlook and Access Account Settings: Open Microsoft Outlook and navigate to the account

settings section. This can be found by clicking "File" followed by "Info" (or "Account Settings" in older

versions). Then, select "Add Account".

2. Manual Setup and Account Type: During the account setup process, choose the option for "Let me set up

my account manually" to gain more control over the configuration. In the following window, select the

appropriate account type, either POP3 or IMAP. Your email service provider will typically specify which

protocol is recommended for their service.

3. Enter Email Address and Password: Provide your complete email address and password associated with

the account you're setting up.

4. Crucial Server Details: This is where things get a little technical. You'll need to enter specific server details

for both incoming and outgoing mail servers. These settings can usually be found on your email provider's

support website. Search for keywords like "POP3 settings for [your email provider name]" or "IMAP settings

for [your email provider name]".

5. Fine-Tuning and Verification: After entering the server details, Outlook might prompt you to test the account

settings to ensure everything is configured correctly. Once successful, follow any further instructions like

setting a default sending account (if you have multiple accounts configured).

Work or School Email Accounts (Microsoft Exchange):

These accounts are typically used in organizational environments where email data is stored on a central server

(Microsoft Exchange server). Here's how to set it up:

1. Launch Outlook and Initiate Account Setup: Open Microsoft Outlook and navigate to the account setup

window. Following similar steps to personal accounts, click "File" and then "Add Account".

2. Autoconfiguration Attempt: Outlook will attempt to automatically configure the account using your work or

school email address. If your organization has properly configured the Exchange server, this process should

automatically retrieve the necessary settings and prompt you for your password.

3. Manual Configuration (if needed): In some instances, automatic configuration might not work. If that

happens, you might need to enter manual server settings provided by your IT department. These settings

would typically include server names and potentially login credentials specific to your organization's email

infrastructure.

General Tips for All Account Types:


 Security Matters: Many email providers have implemented secure connections (SSL/TLS) for both incoming

and outgoing mail to safeguard your data. Ensure these options are enabled during setup if prompted.

 Two-Factor Authentication Hurdle: If your email provider utilizes two-factor authentication, you might need

to generate an app password specifically for Outlook during the setup process. Consult your email provider's

instructions for generating app passwords.

Remember, for the most accurate and up-to-date server settings, it's always recommended to refer to your email

provider's support website. They'll have detailed guides tailored to your specific email service.

 How do You take backup in Microsoft Outlook ?

In Microsoft Outlook, backing up your emails and other data involves creating a PST (Personal Storage Table) file.

This file stores a copy of your emails, contacts, calendars, and tasks on your local machine, independent of your email

server. Here's how to create a backup using a PST file:

Steps to Backup Outlook Data:

1. Launch Outlook and Access File Menu: Open Microsoft Outlook on your computer.

2. Navigate to Export Section: Click on the "File" tab in the top menu bar. Then, select the option "Open &

Export" followed by "Import/Export".

3. Choose Export Option: A new window with the Import and Export Wizard will appear. Here, select the option

"Export to a file" and click "Next" to proceed.

4. Specify PST File Format: In the following window, choose "Outlook Data File (.pst)" as the file format for the

backup and click "Next".

5. Select Mailbox to Backup (Optional): Outlook will display a list of your email accounts and data folders. By

default, all folders will be selected for backup. You can uncheck specific folders if you only want to back up a

portion of your data. Click "Next" to continue.

6. Choose Backup Location and File Name: This step prompts you to specify a location on your computer to

save the PST backup file. Provide a descriptive name for the file to identify the backup easily in the future.

Click "Next" after selecting the location and filename.

7. Optional Password Protection: (Optional) You can add an extra layer of security to your backup by setting a

password. Check the box "Encrypt the Outlook data file" if you want password protection. Enter and confirm a

strong password in the designated fields. Click "Finish" to initiate the export process.

8. Backup Completion: Outlook will start creating the PST backup file based on your selections. The time it

takes depends on the size of your mailbox data. Once the export is complete, you'll see a confirmation

message.

Additional Tips:
 Store Backups Securely: It's crucial to save your PST backup file in a secure location on your computer.

Consider using an external hard drive or cloud storage for an extra layer of protection in case of local storage

failures.

 Regular Backups: It's recommended to create regular backups of your Outlook data, especially if you receive

and manage important emails or contacts. Schedule periodic backups based on your needs.

 PST File Size Limits: Be aware that PST files have size limitations. If your mailbox data is very large, you

might need to create multiple PST backup files.

By following these steps, you can create a PST file backup of your valuable Outlook data and ensure you have a copy

in case of any unforeseen issues with your email account or computer.

 How do you use archiving option in Outlook ?

There are two ways to utilize the archive function in Microsoft Outlook: manually archiving specific emails or setting up

automatic archiving through AutoArchive. Here's a breakdown of both methods:

Manually Archiving Emails:

1. Locate Emails to Archive: Open Microsoft Outlook and navigate to your inbox or the folder containing the

emails you want to archive.

2. Select Emails for Archiving: Choose the emails you want to move to the archive folder. You can select

individual emails by clicking on them or use the "Ctrl" key for multiple selections.

3. Initiate Archiving Process: Once you've selected the emails, there are two ways to trigger archiving:

o Archive Button: Locate the "Archive" button within the "Delete" group on the Outlook ribbon. Clicking

this button will move the selected emails to your archive folder.

o Right-Click Menu: Right-click on any of the selected emails and choose "Archive" from the context

menu. This achieves the same result as the button.

Using AutoArchive for Automatic Archiving:

1. Access Account Settings: Open Microsoft Outlook and navigate to your account settings. This can be found

by clicking on "File" followed by "Info" (or "Account Settings" in older versions).

2. Open AutoArchive Settings: Within the account settings window, locate and click on "Cleanup Tools" and

then select "Archive...". Alternatively, you can search for "AutoArchive" in the search bar within the account

settings.

3. Configure Archiving Settings: The Archive settings window will appear. Here, you have several options to

customize automatic archiving:

o "Run AutoArchive every n days": Enable this option and choose the frequency (in days) at which

Outlook should automatically archive old emails.

o "Delete old items permanently instead of archiving them": Select this option if you want to

permanently delete emails instead of moving them to an archive. (Use with caution as deleted emails

cannot be recovered)
o "Archive this folder and all subfolders": Choose the specific folders you want to include in the

automatic archiving process. You can browse and select folders from your Outlook data.

4. Activate AutoArchive: Once you've configured the archiving options to your preference, click "OK" to

activate AutoArchive. Going forward, Outlook will automatically move emails meeting the specified criteria

(age and folder selection) to your archive folder based on the frequency you set.

Benefits of Archiving:

 Frees Up Space: Archiving older emails helps to free up storage space in your primary Outlook mailbox,

potentially improving performance.

 Improves Organization: Moving infrequently accessed emails to an archive folder can declutter your inbox

and make it easier to find important current emails.

Locating Archived Emails:

By default, the archive folder is created automatically in Outlook named "Archive". You can find it in the navigation

pane on the left side of the Outlook window, typically under the "Folders" section. You can access your archived

emails from this folder whenever needed.

 What is the difference between IMAP and POP? And What is the function of SMTP?

IMAP and POP3 are both protocols used in email to manage how you receive emails on your email client (like

Microsoft Outlook or Gmail app). They differ in how they handle the location and storage of your emails:

 IMAP (Internet Message Access Protocol):

o Function: IMAP acts like a remote mailbox. Your emails are stored on the email server, and IMAP

allows your email client to access, manage, and display those emails.

o Benefits:

 Centralized Storage: Emails are stored on the server, accessible from any device with an

internet connection and your login credentials.

 Synchronization: Since emails reside on the server, any changes you make (like deleting or

moving an email) are reflected across all your devices.

 Partial Download: You don't need to download the entire email to read it. IMAP allows you to

preview emails and only download attachments or full content when needed.

o Drawbacks:

 Reliance on Internet: An internet connection is required to access and manage emails on

your devices.

 Storage Dependence: Limited by the storage space provided by your email service provider.
 POP3 (Post Office Protocol 3):

o Function: POP3 focuses on downloading emails to your local device. When you configure POP3,

emails are retrieved from the server and stored on your computer.

o Benefits:

 Offline Access: Once downloaded, you can access your emails even without an internet

connection.

 Storage Flexibility: You have more control over where emails are stored (your local device)

and how much space they occupy, independent of your email provider's storage limitations.

o Drawbacks:

 Limited Accessibility: Downloaded emails are only accessible on the specific device where

they were downloaded.

 No Synchronization: Changes made to emails on one device (deletion, moving) are not

reflected on other devices. You'd need to download them again.

 Potential for Duplicate Emails: If you configure POP3 on multiple devices, you might end up

with duplicate emails downloaded on each device.

SMTP (Simple Mail Transfer Protocol):

Unlike IMAP and POP3, SMTP is a completely different protocol but crucial for email functionality. SMTP handles the

process of sending emails. When you hit "send" on a new email, your email client uses SMTP to transmit the email

message (including recipient addresses, subject, and content) to the mail server of the recipient's email domain. The

recipient's mail server then handles delivering the email to the recipient's inbox using protocols like IMAP or POP3.

In essence:

 IMAP and POP3 manage how you receive and access emails on your devices.

 IMAP keeps emails on the server for centralized storage and multi-device access.

 POP3 focuses on downloading emails to your local device for offline access but with limitations on multi-

device access and synchronization.

 SMTP is the workhorse behind the scenes, taking care of sending emails from your email client to the

recipient's mail server.

 If user is facing sending/Receiing issues in Outlook how do you resolve it?

Troubleshooting Outlook send/receive issues can involve several steps. Here's a structured approach to help you

diagnose and fix the problem:

1. Check Basic Network Connectivity:

 Ensure your computer has a stable internet connection. Open a web browser and try visiting a website to

confirm internet access.

2. Verify Outlook Account Settings:


 Open Outlook and navigate to your account settings. This can be found by clicking "File" followed by "Info" (or

"Account Settings" in older versions).

 Select the email account experiencing issues and click "Change".

 Double-check the following settings:

o Email Address and Password: Ensure they are entered correctly.

o Incoming and Outgoing Server Details: Verify the server names and port numbers match your

email provider's requirements. You can usually find these details on your email provider's support

website or by contacting their customer service.

3. Disable Antivirus or Firewall Temporarily (Test with Caution):

 Antivirus software or firewalls might sometimes interfere with Outlook's communication. Temporarily disable

them (following your antivirus/firewall software's instructions) and try sending/receiving emails again. If the

issue resolves, you might need to configure exclusions in your antivirus/firewall settings to allow Outlook

traffic. Be cautious when disabling security software, only do so temporarily for testing purposes.

4. Repair PST File (for POP3 accounts):

 If you're using a POP3 email account, corrupted PST files (which store your email data locally) can cause

send/receive issues. You can use the Inbox Repair tool to attempt to fix the PST file. Here's how to access it:

o Close Outlook.

o Search for "scanpst.exe" on your computer.

o Run the tool, select your PST file (usually located in your Documents folder), and click "Repair".

5. Start Outlook in Safe Mode:

 Safe mode disables add-ins that might be causing conflicts. Close Outlook and restart it while holding the Ctrl

key. This should launch Outlook in safe mode. Try sending/receiving emails in safe mode. If it works, then an

add-in might be the culprit. You can disable add-ins one by one to identify the problematic one.

6. Check for Outdated Outlook Version:

 Outdated versions of Outlook might have bugs that cause send/receive problems. Update Outlook to the latest

version to benefit from bug fixes and security patches.

7. Consider Server Issues (Contact Email Provider):

 If none of the above solutions work, there might be an issue with your email provider's server. Check their

status page or contact their customer support to see if they are experiencing any outages that might be

affecting email functionality.

Additional Tips:

 Error Messages: Pay attention to any error messages displayed when you encounter send/receive problems.

These messages often provide clues about the root cause of the issue.

 Search Online Resources: There are many online resources and forums dedicated to troubleshooting

Outlook issues. Searching for your specific error message might lead you to solutions from other users who

have encountered similar problems.


By following these steps systematically, you should be able to identify and fix the cause of your Outlook send/receive

problems. Remember, if you're unsure about any steps or encounter further complications, it's always recommended

to consult your email provider's support team for more specific guidance.

 What are the port numbers of POP3,IMAP and SMTP ? How to check whether the ports are open
or not ?

Here's a breakdown of the port numbers typically used for POP3, IMAP, and SMTP:

 POP3:

o Standard Port: 110 (Unencrypted)

o Secure Port: 995 (SSL/TLS Encryption)

 IMAP:

o Standard Port: 143 (Unencrypted)

o Secure Port: 993 (SSL/TLS Encryption)

 SMTP:

o Standard Port: 25 (Unencrypted - Not recommended due to security risks)

o Secure Port: 587 (TLS Encryption) - Most modern email providers recommend this port.

o Alternative Secure Port: 465 (SSL Encryption) - Some email providers still use this port.

How to Check if Ports are Open:

There are two main methods to check if specific ports are open on your computer:

1. Command Prompt (Windows) or Terminal (Mac):

o Open Command Prompt (Windows) or Terminal (Mac).

o Type the following command, replacing <port number> with the specific port you want to check

(e.g., 25 for standard SMTP):


o netstat -a | findstr <port number>

o If the command returns any results, the port is likely open.

o Note: Understanding the results displayed by netstat might require some technical knowledge of

networking concepts.

2. Online Port Scanner Tools:

o Several websites offer free online port scanning tools. These tools allow you to enter your IP address

or hostname and the port number you want to check. The tool will then attempt to connect to the port

and indicate if it's open or closed.

o Be cautious when using online tools; ensure they come from reputable sources.

Important Considerations:

 Firewall Restrictions: Even if a port shows as open on your computer, your firewall might be blocking

connections to that port. You might need to configure your firewall to allow specific applications (like Outlook)

to access the necessary ports for sending and receiving emails.


 Email Provider Configuration: While the listed ports are common, some email providers might use different

port numbers. Always refer to your email provider's support documentation for the exact port settings they

require.

By using these methods, you can verify if the ports used for POP3, IMAP, and SMTP are open on your computer and

troubleshoot any potential issues related to port access.

 How to set signature in outlook ?

Creating a professional email signature in Microsoft Outlook is a great way to add a personal touch and provide

contact information to your recipients. Here's a step-by-step guide to set up a signature in Outlook:

Creating a New Signature:

1. Launch Outlook and Access Settings: Open Microsoft Outlook on your computer. Click on the "File" tab in

the top menu bar.

2. Navigate to Signature and Stationery: Within the "File" menu options, locate and select "Info" (or "Account

Settings" in older versions of Outlook). In the Account Settings window, click on "Signatures" on the left

navigation pane.

3. Create a New Signature: In the "Signatures and Stationery" window, click on the "New" button. A new

window will pop up for creating your signature.

4. Design Your Signature: In the designated area, type the content you want to include in your signature. You

can format the text using the formatting options available, like bold, italics, font styles, and alignment.

5. Insert Elements (Optional): You can add additional elements to your signature beyond just text. Here's how:

o Images: Click on the "Picture" icon and select an image file from your computer to insert your logo or

a small image in your signature.

o Links: Highlight the text you want to convert into a link, and then click on the "Hyperlink" icon. Enter

the web address (URL) you want to link to.

6. Save the Signature: Once you've finished creating your signature, click on the "OK" button to save it.

Assigning the Signature to Emails:

1. Choose Which Emails Use the Signature: Back in the "Signatures and Stationery" window, you'll see a

section titled "Choose default signature". Here, you can select which signature to use for:

o New messages: The signature you choose here will be automatically inserted at the bottom of all

new emails you compose.

o Replies and forwards: Select a signature (or choose "None") to be automatically appended to replies

and forwarded messages.

2. Set Signature Order (Optional): If you create multiple signatures, you can use the up and down arrows to

set the order in which they appear in the signature selection list.
3. Save and Close: Click "OK" to save your signature settings and close the "Signatures and Stationery"

window.

Using Your Signature:

 Now, whenever you compose a new email in Outlook, your chosen signature will be automatically inserted at

the bottom of the message.

 You can also manually insert your signature at any time by clicking on the "Signature" menu option in the new

email window and selecting the desired signature from the list.

By following these steps, you can create a professional and informative email signature in Microsoft Outlook,

enhancing your communication and brand identity.

 What is rules in Outlook ? How to create rules in Outlook ?

Outlook rules are a powerful tool that allows you to automate various email management tasks, saving you time and

effort. Here's a breakdown of what they are and how to create them:

What are Rules in Outlook?

Rules in Outlook act like instructions you set for your inbox. They analyze incoming emails based on specific criteria

(like sender address, subject line, keywords) and then perform predefined actions on those emails. These actions can

include:

 Moving emails to specific folders

 Deleting emails

 Forwarding emails to other addresses

 Flagging emails for follow-up

 Replying with automated messages (limited use cases)

How to Create Rules in Outlook:

There are two main ways to create rules in Outlook:

1. Creating a Rule from an Existing Email:

1. Open the Email: Locate an email in your inbox that exemplifies the criteria you want to create a rule for (e.g.,

an email from a specific sender).

2. Right-Click and Select Rules: Right-click on the email and hover over "Rules". You'll see various options like

"Create Rule" or "Move to...".

3. Choose "Create Rule": Select "Create Rule" from the context menu. This option analyzes the email and

suggests a pre-populated rule based on the sender, recipient, or subject line.

4. Refine the Rule (Optional): The "Create Rule" window will appear. You can customize the pre-populated

suggestion or define your own criteria using the various options available. These include:

o Conditions: Specify the criteria that an email must meet to trigger the rule (e.g., sender address,

subject keywords, recipient address).


o Actions: Choose what you want the rule to do with emails meeting the criteria (e.g., move to a folder,

delete, flag).

o Exceptions (Optional): Define exceptions to prevent the rule from acting on unintended emails that

might accidentally meet the criteria.

5. Name Your Rule and Save: Provide a descriptive name for your rule to easily identify its purpose. Click "OK"

to save the rule.

2. Creating a Rule from Scratch:

1. Access Rules Menu: Open Microsoft Outlook and navigate to the "Rules" menu. This can be found by

clicking on the "File" tab and then "Info" (or "Account Settings" in older versions). In the Account Settings

window, select "Rules" on the left navigation pane.

2. Start the Rule Wizard: Click on the "New Rule" button in the "Rules and Alerts" window. This will launch the

"Create a Rule" wizard.

3. Choose When to Apply the Rule: Select whether you want the rule to apply to incoming emails, sent emails,

or both.

4. Define Conditions: Similar to creating a rule from an email, specify the criteria that incoming emails must

meet to trigger the rule.

5. Set Actions: Choose the actions you want the rule to perform on emails meeting the conditions.

6. Add Exceptions (Optional): Define exceptions to prevent unintended emails from being affected by the rule.

7. Name and Save the Rule: Provide a descriptive name for your rule and click "Finish" to save it.

Benefits of Using Rules:

 Reduced Manual Work: Automating tasks like sorting emails into folders or flagging important messages

saves you time and effort.

 Improved Organization: Rules help keep your inbox organized by automatically filing emails in designated

folders based on specific criteria.

 Enhanced Efficiency: You can focus on important emails while rules handle the routine tasks of managing

your inbox.

By creating effective rules in Outlook, you can streamline your email workflow and increase your productivity.

Remember to start with basic rules and gradually add more complex ones as you become comfortable with the

functionality.

 How to create groups in outlook ?

There are two main interpretations of "groups" in the context of Microsoft Outlook:

1. Contact Groups: These are groups of email addresses that you can use to easily send emails to multiple

recipients at once.

2. Microsoft 365 Groups (Formerly Office 365 Groups): These are collaborative workspaces within Microsoft

365 that allow teams to share emails, calendars, files, notes, and other resources.
Here's a guide on creating both types of groups:

Creating Contact Groups:

1. Navigate to People Section: Open Microsoft Outlook and switch to the "People" section (usually found at the

bottom left corner of the main window).

2. Initiate New Contact Group: Click on the "New Contact" button and then select "Contact Group" from the

dropdown menu.

3. Name Your Group: In the new window, enter a descriptive name for your contact group in the "Name" field.

4. Add Members: Click on the "Add Members" button. You can then choose members from your Outlook

contacts list, create a new email contact, or select from your Address Book. Hold down the "Ctrl" key to select

multiple contacts.

5. Save the Group: Once you've added all the desired members, click "Save & Close" to create your contact

group.

Creating Microsoft 365 Groups (Requires Microsoft 365 Subscription):

1. Access the Outlook Web App: For the latest features and wider accessibility, it's recommended to use the

Outlook web app. Sign in to your Microsoft 365 account and navigate to the Outlook web app.

2. Open the Groups Section: Click on the "Groups" icon in the left navigation pane of the Outlook web app.

3. Create a New Group: Click on the "Create group" button.

4. Choose a Group Type: Microsoft 365 offers different group types, each with varying functionalities. Select

the type that best suits your needs (e.g., "Unified group" for a complete collaborative workspace).

5. Provide Group Details: Enter a name, description, and privacy setting (public or private) for your group.

6. Add Members (Optional): You can add members to your group during creation or later. Enter the email

addresses of people you want to invite to join the group.

7. Create the Group: Once you've configured the details, click "Create" to establish your Microsoft 365 Group.

Additional Notes:

 Contact groups are a simple way to manage email distribution lists within Outlook itself.

 Microsoft 365 Groups require a Microsoft 365 subscription and offer a broader range of collaboration features

beyond just email.

By following these steps, you can create the type of "group" that best suits your needs in Microsoft Outlook.

 If you found user’s mailbox is full then what do you do to reduce the size of mailbox ?

A full mailbox in Microsoft Outlook can hinder your ability to send and receive emails. Here are several steps you can

take to reduce your mailbox size and free up space:

1. Delete Unnecessary Emails:


 Start with Trash and Deleted Items: Empty your Trash and Deleted Items folders regularly. These folders

store emails you've marked for deletion, and they still contribute to your mailbox size until they're permanently

removed.

 Identify Large Emails: Use the search function in Outlook to find emails larger than a specific size (e.g., 5MB

or 10MB). These emails might contain big attachments that can be significantly reduced in size.

2. Archive Older Emails:

 Archive Less Frequently Used Emails: Archiving older emails moves them to a separate PST file, freeing

up space in your primary mailbox. You can still access archived emails if needed.

o In Outlook, navigate to "File" > "Info" (or "Account Settings" in older versions) > "Cleanup Tools" >

"Archive...".

o Configure archiving options like how often to archive and which folders to include.

 Benefits: Archiving helps declutter your inbox and improve search performance by focusing on more recent

emails.

3. Manage Attachments:

 Download Attachments Only When Needed: Many email clients allow you to preview emails without

automatically downloading attachments. Download attachments only when you need them to save space.

 Reduce Attachment Size: If you must send large attachments, consider compressing them (e.g., zip files) or

using cloud storage services (like OneDrive or Dropbox) to share them and link to them in your email.

4. Utilize Categories and Flags:

 Organize with Categories: Instead of deleting potentially useful emails, categorize them to differentiate

between important and less critical messages. This can help you decide what to keep or archive later.

 Flag Important Emails: Use the flag feature to highlight important emails you need to keep but don't require

immediate access to. This can help prioritize your inbox view.

5. Empty Sent Items Folder (Optional):

 Consider Archiving Sent Items: The Sent Items folder stores copies of emails you've sent. While some

users prefer to keep a record of sent emails, you can archive them for space-saving purposes, similar to

regular emails.

Additional Tips:

 Set Up Storage Alerts: Configure Outlook to notify you when your mailbox reaches a certain storage

threshold. This helps you take proactive steps to free up space before your mailbox becomes full.

 Consider Upgrading Storage (if applicable): Some email providers offer paid plans with increased storage

limits. This might be an option if you consistently reach your storage quota and require more space.

By following these strategies, you can effectively manage your mailbox size in Microsoft Outlook and ensure you have

enough space for important emails and communication.

 If PST file is corrupted then what do you do to recover mails from that PST file ?
If your PST file (which stores your Outlook data) is corrupted and you need to recover emails, here are the steps you

can take:

Attempt Repair with Inbox Repair Tool (ScanPST.exe):

1. Close Outlook: This is crucial to ensure the PST file is not in use by the application.

2. Locate ScanPST.exe: This Microsoft repair tool is usually found in the following location (depending on your

Outlook version):

o C:\Program Files (x86)\Microsoft Office\root\Office16 (For 32-bit Outlook)

o C:\Program Files\Microsoft Office\root\Office16 (For 64-bit Outlook)

o You can also search for "ScanPST" using the Windows search bar.

3. Run ScanPST.exe: Double-click on ScanPST.exe to launch the Inbox Repair tool.

4. Browse for PST File: Click the "Browse" button and select the PST file you want to repair.

5. Initiate Scan: Click "Start" to begin the scan. The tool will check the PST file for corruption and attempt to fix

any errors it finds.

6. Repair Option (if errors found): If the scan detects corruption, you'll be prompted to choose whether to

perform a quick or advanced repair.

o Quick Repair: This is the recommended first option. It attempts to fix basic corruption issues.

o Advanced Repair: For severely corrupted PST files, you might need to try the advanced repair

option. However, this process can be more time-consuming and may not always guarantee complete

recovery.

7. Backup Creation (Important): It's highly recommended to create a backup copy of the PST file before

running the repair, especially if you're opting for the advanced repair option. The Inbox Repair tool typically

creates a backup with a ".bak" extension in the same location as the original PST file.

8. Relaunch Outlook and Test: After the repair process is complete, restart Outlook and try to access your

emails.

Important Considerations:

 Success Rate: The Inbox Repair tool's effectiveness depends on the severity of the PST file corruption. It

might not always be able to recover all emails from a severely corrupted file.

 Data Loss Risk: There's a possibility of further data loss during the repair process, especially with advanced

repairs. The backup you create becomes crucial in such scenarios.

Alternative Data Recovery Methods (if ScanPST fails):

If the Inbox Repair tool fails to recover your emails, consider these options:

 Third-party PST Repair Software: Several data recovery software programs specifically target PST file

repair. These can be a good option, but be cautious when choosing software. Research reputable data

recovery companies and their tools before proceeding.


 Professional Data Recovery Services: For critical data and in case of severe corruption, professional data

recovery services might be an option. However, these services can be expensive.

Preventive Measures:

 Regular Backups: Having a regular backup routine for your PST file is crucial. This ensures you have a copy

of your emails in case of corruption or other data loss scenarios.

 ScanPST on Occasional Basis: Even if you don't suspect corruption, running ScanPST occasionally as a

preventative measure can help identify minor issues before they escalate.

 Compact PST File (For Large Files): Overly large PST files are more prone to corruption. Regularly

compacting your PST file (using Outlook's built-in options) can help reduce its size and potentially improve its

stability.

By following these steps and considering preventive measures, you can increase your chances of recovering emails

from a corrupted PST file in Microsoft Outlook. Remember, however, that data recovery success depends on the

severity of the corruption.

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