Outlook Study Material
Outlook Study Material
Microsoft Outlook is a personal information manager (PIM) software system from Microsoft. It's widely used for
managing email, but it also boasts a variety of features that go beyond just a simple email client. Here's a breakdown
Email Management: Outlook allows you to send, receive, organize, and search emails. It supports multiple
email accounts (including POP3, IMAP, and Exchange) and provides features like:
o Setting up email rules to automate tasks (e.g., move emails to folders, flag important messages)
Calendar and Scheduling: Outlook includes a robust calendar for managing appointments, events, and
Contact Management: Outlook helps you organize and manage contact information. You can create contact
entries with details like names, email addresses, phone numbers, and notes. Contacts can be easily
Task Management: Outlook provides a task management feature to create to-do lists, set due dates, and
track progress. This helps you stay organized and manage your workload efficiently.
Note Taking: While not as comprehensive as dedicated note-taking apps, Outlook allows you to create and
store notes within the application. These notes can be linked to emails, contacts, or calendar events for better
organization.
Integration with Other Microsoft Products: Outlook integrates seamlessly with other Microsoft 365
applications like OneDrive (cloud storage), Word (document creation), and Teams (communication and
collaboration). This allows for a more unified workflow and easy access to shared data.
Overall, Microsoft Outlook is a versatile tool that goes beyond just email. It can be a valuable asset for
individuals and organizations looking to manage their communication, tasks, schedules, and contacts
efficiently.
Function: PST files are designed for archiving and backup. You can create a PST file to store emails,
Location: PST files are stored locally on your computer. You can also store them on external drives or
network locations.
Synchronization: PST files don't synchronize with any server. Any changes you make to the data in a PST
Benefits:
o Ideal for backing up important data or archiving old emails you don't need readily accessible.
o Portable - you can easily move a PST file between different computers.
Drawbacks:
o Data in a PST file is not accessible from other devices unless you copy the file over.
Function: OST files are used for offline access to your email account data. They are created when you
Synchronization: OST files synchronize with your mailbox on the Exchange server. Any changes you make
to your data (emails, contacts, etc.) are automatically reflected on the server and vice versa (when you have
an internet connection).
Benefits:
o Allows you to work with your emails, contacts, etc., even when you're offline (disconnected from the
internet).
o Changes are automatically synced with the server when you reconnect.
Drawbacks:
o Not intended for archiving or backup - PST is better suited for that purpose.
o Reliant on the Exchange server - if the server has issues, your OST file might be affected.
o OST files are encrypted and generally not meant to be directly accessed or modified.
In simpler terms, think of PST as a personal storage locker for your email data, while OST acts as a temporary,
personal email account (like Gmail, Yahoo) or a work/school account (typically connected to a Microsoft Exchange
These accounts are ideal for personal use or situations where you want to store your email data on your local
1. Launch Outlook and Access Account Settings: Open Microsoft Outlook and navigate to the account
settings section. This can be found by clicking "File" followed by "Info" (or "Account Settings" in older
2. Manual Setup and Account Type: During the account setup process, choose the option for "Let me set up
my account manually" to gain more control over the configuration. In the following window, select the
appropriate account type, either POP3 or IMAP. Your email service provider will typically specify which
3. Enter Email Address and Password: Provide your complete email address and password associated with
4. Crucial Server Details: This is where things get a little technical. You'll need to enter specific server details
for both incoming and outgoing mail servers. These settings can usually be found on your email provider's
support website. Search for keywords like "POP3 settings for [your email provider name]" or "IMAP settings
5. Fine-Tuning and Verification: After entering the server details, Outlook might prompt you to test the account
settings to ensure everything is configured correctly. Once successful, follow any further instructions like
setting a default sending account (if you have multiple accounts configured).
These accounts are typically used in organizational environments where email data is stored on a central server
1. Launch Outlook and Initiate Account Setup: Open Microsoft Outlook and navigate to the account setup
window. Following similar steps to personal accounts, click "File" and then "Add Account".
2. Autoconfiguration Attempt: Outlook will attempt to automatically configure the account using your work or
school email address. If your organization has properly configured the Exchange server, this process should
automatically retrieve the necessary settings and prompt you for your password.
3. Manual Configuration (if needed): In some instances, automatic configuration might not work. If that
happens, you might need to enter manual server settings provided by your IT department. These settings
would typically include server names and potentially login credentials specific to your organization's email
infrastructure.
and outgoing mail to safeguard your data. Ensure these options are enabled during setup if prompted.
Two-Factor Authentication Hurdle: If your email provider utilizes two-factor authentication, you might need
to generate an app password specifically for Outlook during the setup process. Consult your email provider's
Remember, for the most accurate and up-to-date server settings, it's always recommended to refer to your email
provider's support website. They'll have detailed guides tailored to your specific email service.
In Microsoft Outlook, backing up your emails and other data involves creating a PST (Personal Storage Table) file.
This file stores a copy of your emails, contacts, calendars, and tasks on your local machine, independent of your email
1. Launch Outlook and Access File Menu: Open Microsoft Outlook on your computer.
2. Navigate to Export Section: Click on the "File" tab in the top menu bar. Then, select the option "Open &
3. Choose Export Option: A new window with the Import and Export Wizard will appear. Here, select the option
4. Specify PST File Format: In the following window, choose "Outlook Data File (.pst)" as the file format for the
5. Select Mailbox to Backup (Optional): Outlook will display a list of your email accounts and data folders. By
default, all folders will be selected for backup. You can uncheck specific folders if you only want to back up a
6. Choose Backup Location and File Name: This step prompts you to specify a location on your computer to
save the PST backup file. Provide a descriptive name for the file to identify the backup easily in the future.
7. Optional Password Protection: (Optional) You can add an extra layer of security to your backup by setting a
password. Check the box "Encrypt the Outlook data file" if you want password protection. Enter and confirm a
strong password in the designated fields. Click "Finish" to initiate the export process.
8. Backup Completion: Outlook will start creating the PST backup file based on your selections. The time it
takes depends on the size of your mailbox data. Once the export is complete, you'll see a confirmation
message.
Additional Tips:
Store Backups Securely: It's crucial to save your PST backup file in a secure location on your computer.
Consider using an external hard drive or cloud storage for an extra layer of protection in case of local storage
failures.
Regular Backups: It's recommended to create regular backups of your Outlook data, especially if you receive
and manage important emails or contacts. Schedule periodic backups based on your needs.
PST File Size Limits: Be aware that PST files have size limitations. If your mailbox data is very large, you
By following these steps, you can create a PST file backup of your valuable Outlook data and ensure you have a copy
There are two ways to utilize the archive function in Microsoft Outlook: manually archiving specific emails or setting up
1. Locate Emails to Archive: Open Microsoft Outlook and navigate to your inbox or the folder containing the
2. Select Emails for Archiving: Choose the emails you want to move to the archive folder. You can select
individual emails by clicking on them or use the "Ctrl" key for multiple selections.
3. Initiate Archiving Process: Once you've selected the emails, there are two ways to trigger archiving:
o Archive Button: Locate the "Archive" button within the "Delete" group on the Outlook ribbon. Clicking
this button will move the selected emails to your archive folder.
o Right-Click Menu: Right-click on any of the selected emails and choose "Archive" from the context
1. Access Account Settings: Open Microsoft Outlook and navigate to your account settings. This can be found
2. Open AutoArchive Settings: Within the account settings window, locate and click on "Cleanup Tools" and
then select "Archive...". Alternatively, you can search for "AutoArchive" in the search bar within the account
settings.
3. Configure Archiving Settings: The Archive settings window will appear. Here, you have several options to
o "Run AutoArchive every n days": Enable this option and choose the frequency (in days) at which
o "Delete old items permanently instead of archiving them": Select this option if you want to
permanently delete emails instead of moving them to an archive. (Use with caution as deleted emails
cannot be recovered)
o "Archive this folder and all subfolders": Choose the specific folders you want to include in the
automatic archiving process. You can browse and select folders from your Outlook data.
4. Activate AutoArchive: Once you've configured the archiving options to your preference, click "OK" to
activate AutoArchive. Going forward, Outlook will automatically move emails meeting the specified criteria
(age and folder selection) to your archive folder based on the frequency you set.
Benefits of Archiving:
Frees Up Space: Archiving older emails helps to free up storage space in your primary Outlook mailbox,
Improves Organization: Moving infrequently accessed emails to an archive folder can declutter your inbox
By default, the archive folder is created automatically in Outlook named "Archive". You can find it in the navigation
pane on the left side of the Outlook window, typically under the "Folders" section. You can access your archived
What is the difference between IMAP and POP? And What is the function of SMTP?
IMAP and POP3 are both protocols used in email to manage how you receive emails on your email client (like
Microsoft Outlook or Gmail app). They differ in how they handle the location and storage of your emails:
o Function: IMAP acts like a remote mailbox. Your emails are stored on the email server, and IMAP
allows your email client to access, manage, and display those emails.
o Benefits:
Centralized Storage: Emails are stored on the server, accessible from any device with an
Synchronization: Since emails reside on the server, any changes you make (like deleting or
Partial Download: You don't need to download the entire email to read it. IMAP allows you to
preview emails and only download attachments or full content when needed.
o Drawbacks:
your devices.
Storage Dependence: Limited by the storage space provided by your email service provider.
POP3 (Post Office Protocol 3):
o Function: POP3 focuses on downloading emails to your local device. When you configure POP3,
emails are retrieved from the server and stored on your computer.
o Benefits:
Offline Access: Once downloaded, you can access your emails even without an internet
connection.
Storage Flexibility: You have more control over where emails are stored (your local device)
and how much space they occupy, independent of your email provider's storage limitations.
o Drawbacks:
Limited Accessibility: Downloaded emails are only accessible on the specific device where
No Synchronization: Changes made to emails on one device (deletion, moving) are not
Potential for Duplicate Emails: If you configure POP3 on multiple devices, you might end up
Unlike IMAP and POP3, SMTP is a completely different protocol but crucial for email functionality. SMTP handles the
process of sending emails. When you hit "send" on a new email, your email client uses SMTP to transmit the email
message (including recipient addresses, subject, and content) to the mail server of the recipient's email domain. The
recipient's mail server then handles delivering the email to the recipient's inbox using protocols like IMAP or POP3.
In essence:
IMAP and POP3 manage how you receive and access emails on your devices.
IMAP keeps emails on the server for centralized storage and multi-device access.
POP3 focuses on downloading emails to your local device for offline access but with limitations on multi-
SMTP is the workhorse behind the scenes, taking care of sending emails from your email client to the
Troubleshooting Outlook send/receive issues can involve several steps. Here's a structured approach to help you
Ensure your computer has a stable internet connection. Open a web browser and try visiting a website to
o Incoming and Outgoing Server Details: Verify the server names and port numbers match your
email provider's requirements. You can usually find these details on your email provider's support
Antivirus software or firewalls might sometimes interfere with Outlook's communication. Temporarily disable
them (following your antivirus/firewall software's instructions) and try sending/receiving emails again. If the
issue resolves, you might need to configure exclusions in your antivirus/firewall settings to allow Outlook
traffic. Be cautious when disabling security software, only do so temporarily for testing purposes.
If you're using a POP3 email account, corrupted PST files (which store your email data locally) can cause
send/receive issues. You can use the Inbox Repair tool to attempt to fix the PST file. Here's how to access it:
o Close Outlook.
o Run the tool, select your PST file (usually located in your Documents folder), and click "Repair".
Safe mode disables add-ins that might be causing conflicts. Close Outlook and restart it while holding the Ctrl
key. This should launch Outlook in safe mode. Try sending/receiving emails in safe mode. If it works, then an
add-in might be the culprit. You can disable add-ins one by one to identify the problematic one.
Outdated versions of Outlook might have bugs that cause send/receive problems. Update Outlook to the latest
If none of the above solutions work, there might be an issue with your email provider's server. Check their
status page or contact their customer support to see if they are experiencing any outages that might be
Additional Tips:
Error Messages: Pay attention to any error messages displayed when you encounter send/receive problems.
These messages often provide clues about the root cause of the issue.
Search Online Resources: There are many online resources and forums dedicated to troubleshooting
Outlook issues. Searching for your specific error message might lead you to solutions from other users who
problems. Remember, if you're unsure about any steps or encounter further complications, it's always recommended
to consult your email provider's support team for more specific guidance.
What are the port numbers of POP3,IMAP and SMTP ? How to check whether the ports are open
or not ?
Here's a breakdown of the port numbers typically used for POP3, IMAP, and SMTP:
POP3:
IMAP:
SMTP:
o Secure Port: 587 (TLS Encryption) - Most modern email providers recommend this port.
o Alternative Secure Port: 465 (SSL Encryption) - Some email providers still use this port.
There are two main methods to check if specific ports are open on your computer:
o Type the following command, replacing <port number> with the specific port you want to check
o Note: Understanding the results displayed by netstat might require some technical knowledge of
networking concepts.
o Several websites offer free online port scanning tools. These tools allow you to enter your IP address
or hostname and the port number you want to check. The tool will then attempt to connect to the port
o Be cautious when using online tools; ensure they come from reputable sources.
Important Considerations:
Firewall Restrictions: Even if a port shows as open on your computer, your firewall might be blocking
connections to that port. You might need to configure your firewall to allow specific applications (like Outlook)
port numbers. Always refer to your email provider's support documentation for the exact port settings they
require.
By using these methods, you can verify if the ports used for POP3, IMAP, and SMTP are open on your computer and
Creating a professional email signature in Microsoft Outlook is a great way to add a personal touch and provide
contact information to your recipients. Here's a step-by-step guide to set up a signature in Outlook:
1. Launch Outlook and Access Settings: Open Microsoft Outlook on your computer. Click on the "File" tab in
2. Navigate to Signature and Stationery: Within the "File" menu options, locate and select "Info" (or "Account
Settings" in older versions of Outlook). In the Account Settings window, click on "Signatures" on the left
navigation pane.
3. Create a New Signature: In the "Signatures and Stationery" window, click on the "New" button. A new
4. Design Your Signature: In the designated area, type the content you want to include in your signature. You
can format the text using the formatting options available, like bold, italics, font styles, and alignment.
5. Insert Elements (Optional): You can add additional elements to your signature beyond just text. Here's how:
o Images: Click on the "Picture" icon and select an image file from your computer to insert your logo or
o Links: Highlight the text you want to convert into a link, and then click on the "Hyperlink" icon. Enter
6. Save the Signature: Once you've finished creating your signature, click on the "OK" button to save it.
1. Choose Which Emails Use the Signature: Back in the "Signatures and Stationery" window, you'll see a
section titled "Choose default signature". Here, you can select which signature to use for:
o New messages: The signature you choose here will be automatically inserted at the bottom of all
o Replies and forwards: Select a signature (or choose "None") to be automatically appended to replies
2. Set Signature Order (Optional): If you create multiple signatures, you can use the up and down arrows to
set the order in which they appear in the signature selection list.
3. Save and Close: Click "OK" to save your signature settings and close the "Signatures and Stationery"
window.
Now, whenever you compose a new email in Outlook, your chosen signature will be automatically inserted at
You can also manually insert your signature at any time by clicking on the "Signature" menu option in the new
email window and selecting the desired signature from the list.
By following these steps, you can create a professional and informative email signature in Microsoft Outlook,
Outlook rules are a powerful tool that allows you to automate various email management tasks, saving you time and
effort. Here's a breakdown of what they are and how to create them:
Rules in Outlook act like instructions you set for your inbox. They analyze incoming emails based on specific criteria
(like sender address, subject line, keywords) and then perform predefined actions on those emails. These actions can
include:
Deleting emails
1. Open the Email: Locate an email in your inbox that exemplifies the criteria you want to create a rule for (e.g.,
2. Right-Click and Select Rules: Right-click on the email and hover over "Rules". You'll see various options like
3. Choose "Create Rule": Select "Create Rule" from the context menu. This option analyzes the email and
4. Refine the Rule (Optional): The "Create Rule" window will appear. You can customize the pre-populated
suggestion or define your own criteria using the various options available. These include:
o Conditions: Specify the criteria that an email must meet to trigger the rule (e.g., sender address,
delete, flag).
o Exceptions (Optional): Define exceptions to prevent the rule from acting on unintended emails that
5. Name Your Rule and Save: Provide a descriptive name for your rule to easily identify its purpose. Click "OK"
1. Access Rules Menu: Open Microsoft Outlook and navigate to the "Rules" menu. This can be found by
clicking on the "File" tab and then "Info" (or "Account Settings" in older versions). In the Account Settings
2. Start the Rule Wizard: Click on the "New Rule" button in the "Rules and Alerts" window. This will launch the
3. Choose When to Apply the Rule: Select whether you want the rule to apply to incoming emails, sent emails,
or both.
4. Define Conditions: Similar to creating a rule from an email, specify the criteria that incoming emails must
5. Set Actions: Choose the actions you want the rule to perform on emails meeting the conditions.
6. Add Exceptions (Optional): Define exceptions to prevent unintended emails from being affected by the rule.
7. Name and Save the Rule: Provide a descriptive name for your rule and click "Finish" to save it.
Reduced Manual Work: Automating tasks like sorting emails into folders or flagging important messages
Improved Organization: Rules help keep your inbox organized by automatically filing emails in designated
Enhanced Efficiency: You can focus on important emails while rules handle the routine tasks of managing
your inbox.
By creating effective rules in Outlook, you can streamline your email workflow and increase your productivity.
Remember to start with basic rules and gradually add more complex ones as you become comfortable with the
functionality.
There are two main interpretations of "groups" in the context of Microsoft Outlook:
1. Contact Groups: These are groups of email addresses that you can use to easily send emails to multiple
recipients at once.
2. Microsoft 365 Groups (Formerly Office 365 Groups): These are collaborative workspaces within Microsoft
365 that allow teams to share emails, calendars, files, notes, and other resources.
Here's a guide on creating both types of groups:
1. Navigate to People Section: Open Microsoft Outlook and switch to the "People" section (usually found at the
2. Initiate New Contact Group: Click on the "New Contact" button and then select "Contact Group" from the
dropdown menu.
3. Name Your Group: In the new window, enter a descriptive name for your contact group in the "Name" field.
4. Add Members: Click on the "Add Members" button. You can then choose members from your Outlook
contacts list, create a new email contact, or select from your Address Book. Hold down the "Ctrl" key to select
multiple contacts.
5. Save the Group: Once you've added all the desired members, click "Save & Close" to create your contact
group.
1. Access the Outlook Web App: For the latest features and wider accessibility, it's recommended to use the
Outlook web app. Sign in to your Microsoft 365 account and navigate to the Outlook web app.
2. Open the Groups Section: Click on the "Groups" icon in the left navigation pane of the Outlook web app.
4. Choose a Group Type: Microsoft 365 offers different group types, each with varying functionalities. Select
the type that best suits your needs (e.g., "Unified group" for a complete collaborative workspace).
5. Provide Group Details: Enter a name, description, and privacy setting (public or private) for your group.
6. Add Members (Optional): You can add members to your group during creation or later. Enter the email
7. Create the Group: Once you've configured the details, click "Create" to establish your Microsoft 365 Group.
Additional Notes:
Contact groups are a simple way to manage email distribution lists within Outlook itself.
Microsoft 365 Groups require a Microsoft 365 subscription and offer a broader range of collaboration features
By following these steps, you can create the type of "group" that best suits your needs in Microsoft Outlook.
If you found user’s mailbox is full then what do you do to reduce the size of mailbox ?
A full mailbox in Microsoft Outlook can hinder your ability to send and receive emails. Here are several steps you can
store emails you've marked for deletion, and they still contribute to your mailbox size until they're permanently
removed.
Identify Large Emails: Use the search function in Outlook to find emails larger than a specific size (e.g., 5MB
or 10MB). These emails might contain big attachments that can be significantly reduced in size.
Archive Less Frequently Used Emails: Archiving older emails moves them to a separate PST file, freeing
up space in your primary mailbox. You can still access archived emails if needed.
o In Outlook, navigate to "File" > "Info" (or "Account Settings" in older versions) > "Cleanup Tools" >
"Archive...".
o Configure archiving options like how often to archive and which folders to include.
Benefits: Archiving helps declutter your inbox and improve search performance by focusing on more recent
emails.
3. Manage Attachments:
Download Attachments Only When Needed: Many email clients allow you to preview emails without
automatically downloading attachments. Download attachments only when you need them to save space.
Reduce Attachment Size: If you must send large attachments, consider compressing them (e.g., zip files) or
using cloud storage services (like OneDrive or Dropbox) to share them and link to them in your email.
Organize with Categories: Instead of deleting potentially useful emails, categorize them to differentiate
between important and less critical messages. This can help you decide what to keep or archive later.
Flag Important Emails: Use the flag feature to highlight important emails you need to keep but don't require
immediate access to. This can help prioritize your inbox view.
Consider Archiving Sent Items: The Sent Items folder stores copies of emails you've sent. While some
users prefer to keep a record of sent emails, you can archive them for space-saving purposes, similar to
regular emails.
Additional Tips:
Set Up Storage Alerts: Configure Outlook to notify you when your mailbox reaches a certain storage
threshold. This helps you take proactive steps to free up space before your mailbox becomes full.
Consider Upgrading Storage (if applicable): Some email providers offer paid plans with increased storage
limits. This might be an option if you consistently reach your storage quota and require more space.
By following these strategies, you can effectively manage your mailbox size in Microsoft Outlook and ensure you have
If PST file is corrupted then what do you do to recover mails from that PST file ?
If your PST file (which stores your Outlook data) is corrupted and you need to recover emails, here are the steps you
can take:
1. Close Outlook: This is crucial to ensure the PST file is not in use by the application.
2. Locate ScanPST.exe: This Microsoft repair tool is usually found in the following location (depending on your
Outlook version):
o You can also search for "ScanPST" using the Windows search bar.
4. Browse for PST File: Click the "Browse" button and select the PST file you want to repair.
5. Initiate Scan: Click "Start" to begin the scan. The tool will check the PST file for corruption and attempt to fix
6. Repair Option (if errors found): If the scan detects corruption, you'll be prompted to choose whether to
o Quick Repair: This is the recommended first option. It attempts to fix basic corruption issues.
o Advanced Repair: For severely corrupted PST files, you might need to try the advanced repair
option. However, this process can be more time-consuming and may not always guarantee complete
recovery.
7. Backup Creation (Important): It's highly recommended to create a backup copy of the PST file before
running the repair, especially if you're opting for the advanced repair option. The Inbox Repair tool typically
creates a backup with a ".bak" extension in the same location as the original PST file.
8. Relaunch Outlook and Test: After the repair process is complete, restart Outlook and try to access your
emails.
Important Considerations:
Success Rate: The Inbox Repair tool's effectiveness depends on the severity of the PST file corruption. It
might not always be able to recover all emails from a severely corrupted file.
Data Loss Risk: There's a possibility of further data loss during the repair process, especially with advanced
If the Inbox Repair tool fails to recover your emails, consider these options:
Third-party PST Repair Software: Several data recovery software programs specifically target PST file
repair. These can be a good option, but be cautious when choosing software. Research reputable data
Preventive Measures:
Regular Backups: Having a regular backup routine for your PST file is crucial. This ensures you have a copy
ScanPST on Occasional Basis: Even if you don't suspect corruption, running ScanPST occasionally as a
preventative measure can help identify minor issues before they escalate.
Compact PST File (For Large Files): Overly large PST files are more prone to corruption. Regularly
compacting your PST file (using Outlook's built-in options) can help reduce its size and potentially improve its
stability.
By following these steps and considering preventive measures, you can increase your chances of recovering emails
from a corrupted PST file in Microsoft Outlook. Remember, however, that data recovery success depends on the