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Assignment 02 BPE

The document outlines an assignment by Iqra Tariq on applying PDCA and Toyota A3 methodologies for improving business processes, specifically addressing delivery issues. It identifies problems such as shipment delays and miscommunication, proposes a pilot initiative for real-time tracking, and sets a goal for 95% on-time delivery. The implementation plan includes tasks, responsible teams, and a timeline for monitoring and sustaining improvements in delivery performance.

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Iqra Tariq
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5 views3 pages

Assignment 02 BPE

The document outlines an assignment by Iqra Tariq on applying PDCA and Toyota A3 methodologies for improving business processes, specifically addressing delivery issues. It identifies problems such as shipment delays and miscommunication, proposes a pilot initiative for real-time tracking, and sets a goal for 95% on-time delivery. The implementation plan includes tasks, responsible teams, and a timeline for monitoring and sustaining improvements in delivery performance.

Uploaded by

Iqra Tariq
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Assignment 02

Name: Iqra Tariq


Roll no: 048/BSSE/sp-2023
Department: Software engineering
Subject: BPE
Submitted to: Ma’am Zarsha Nazim
Semester: Fifth
Assessment Title: Application of PDCA and Toyota A3 for Business
Process Improvement.

Part A – PDCA Application (10 Marks)

1. Plan

Issues in the Delivery Process:

 Frequent shipment delays


 Miscommunication between production and logistics
 Inaccurate inventory data
 Lack of real-time tracking

2. Do
Pilot Initiative:
To improve production and logistics coordination, deploy a real-time inventory and sh
ipment tracking system (such as barcode scanning and dashboard visualization) for a
single product line.

3. Check
Improvement in delivery time (before vs. after) percentage of on-time delivery
decrease in client complaints Response time for internal coordination
Gather information for four weeks, then contrast it with past results.
4. Act
If successful, link the system with CRM and extend it to all product lines.
If only partially successful, retrain staff and improve tracking implementation.
If unsuccessful, examine any gaps and take into account other options (such as ERP in
tegration).
Project Mission Statement
Improve on-time product deliveries by
identifying and eliminating
bottlenecks in the current delivery
process, thus increasing customer
Part B – Toyota A3 Report
satisfaction and reducing lost sales.

Background
The company is experiencing frequent Solution
delivery delays, which have negatively
impacted customer retention and  Implement barcode-based inventory and shipment
sales performance. Timely delivery is tracking.
essential for customer trust and  Automate production-to-logistics notifications.
business growth. Therefore, a  Set a measurable target of 95% on-time delivery
structured improvement process is within 8 weeks of pilot launch.
needed

Original State / Problem Statement Implementation Plan

 Current average delivery delay: Task Responsible Timeline


2–3 days.
Select pilot product line Ops & Logistics Week 1
 Customer complaints
increased by 25% in Q1. Install tracking tech IT Team Week 2
 On-time delivery rate dropped
Train employees HR & Ops Team Week 2
from 92% to 75%
Monitor and collect data Business Analyst Week 3–6
Problem Analysis
Review & full rollout plan Management Week 7–8
 Why are deliveries late?
Logistics gets late notice from Graph
production.
 Why is notification late?
Manual updates are used.
 Why manual? No tracking
system in place.
 Why not? Prior processes were
not upgraded.

Sustain

Team  Weekly coordination meetings between production


 Executive Sponsor: Operations and logistics.
Director  Monthly audit of delivery performance.
 Annual retraining of staff and tech updates.
 Champion: Business Analyst
(You)
 Team Lead(s): Logistics
Manager, Production Manager
 Project Team:
o IT Team (System
Support)
o Quality Control
o Customer Service
Representative

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