HFT3004 – Principles of Management for the Hospitality Industry
Dr. Mary Jo Ross, CSEP. CPCE
Summer A 2015
Mondays 12:00 Noon to 2:20 PM
Sugden Hall, Room 210
COURSE DESCRIPTION:
This is a management course intended to incorporate hospitality core and content
program courses into managerial and leadership preparation within the hospitality and
tourism industry.
FORMAT:
This is a 3 credit hour face to face course; Combination of lectures, discussions, and a
professional presentation. Students need to plan for one hour per week outside of the
classroom to complete requirements.
REOUIRED MATERIALS:
Tesone, D. (2010). Principles of Management for the Hospitality
Industry. London: Routledge. ISBN: 978-1-85617-799-3
COURSE COMPETENCIES:
Listed from highest to lowest levels:
Synthesis/Evaluation- Demonstrated ability to perform management diagnostics
and interventions based on live workplace scenarios.
Analysis/Application- Demonstrated ability to think critically as a manager when
comparing course content to live workplace scenarios.
Comprehension/Knowledge- Demonstrated ability to articulate course content
within the context of live workplace scenarios.
COURSE OBJECTIVES:
Upon the completion of this course, students will:
1. Apply strategic and tactical planning to industry practice.
2. Demonstrate knowledge of managerial techniques used in the industry.
3. Practice managerial decision-making in industry scenarios.
4. Implement, evaluate and revise strategic and tactical plans and interventions.
5. Practice leadership principals in planning, organizing and controlling work unit
productivity in hospitality organizations.
COURSE POLICIES:
Professional Courtesy: It is the expectation that all individuals will treat every other
individual with respect and dignity.
Golden Rule: Students are encouraged to obtain and read the University’s publication,
The Golden Rule. It is assumed by the instructor that the student is familiar with this
document. This booklet will serve as the guide to the administrative aspects of the
course.
ATTENDANCE POLICY:
Attendance and participation in the classroom are crucial for your skill and ethical
development. Attendance is required. Attendance will be taken weekly.
ATTENDANCE BEGINS MONDAY, MAY 11, 2015
There are only FIVE face-to-Face sessions during this course semester and
Attendance is Mandatory. Absences will result in a 25 point reduction per
absence.
This is NOT negotiable.
Should you have a need to depart class prior to the scheduled closing time, please see
instructor in-advance. Repeated tardiness and/or early departures may be recorded as
absenteeism and become a detriment to your grade. If you do not attend a class, it is
your responsibility to obtain notes, assignments, etc. You will be held responsible for
any class preparation/quizzes, even if you did not attend the prior class. On-line work
scheduled is considered same as face-to-face.
CLASSROOM DECORUM:
Please enter and leave classroom during instruction as quietly as possible
without class disturbance.
NO laptops, cell phones, IPods, video cams, or any other electronic recording
devices are permitted in class.
Students are to only have a notebook or theme book, pen or pencil, and textbook
for classroom note taking.
All other books, backpacks, bags, and purses are to be off the desk during class.
Students with disabilities will be waved, but must be registered with the Office of
Student Disabilities, please see professor.
DESCRIPTION OF ASSIGNMENTS/EXPECTATIONS:
EXAMS
The material covered on the exams will include topics from the book and lectures.
Exams will be formatted as true/false and multiple choice.
The exams are scheduled in advance and there will be no make-up exams. All
situations will be subject to proof of acceptable documentation from the student to the
professor in case of emergencies. The professor and/or the administration will
determine if the proof is indeed acceptable as determined by FGCU standards and
policies. If an exam is not taken, and is not eligible for an excused make-up, the student
will receive a zero on that particular exam.
Expectations for Student Conduct and Participation
Academic Misconduct
The Florida Gulf Coast University’s Golden Rule of Conduct applies in all situations.
Academic misconduct is: “Any activity that tends to compromise the academic integrity
of the University, or subvert the educational process.” Examples of academic
misconduct include (but are not limited to) plagiarism, collusion (unauthorized
collaboration), copying the work of another student, and possession of unauthorized
materials during an examination. Ignorance of the University’s code of student conduct
is never considered an “excuse” for academic misconduct.
Course Accommodations
Any student who feels s/he may need an accommodation based on the impact of a
disability should contact one of the instructors privately to discuss specific needs. The
Office of Disability Services is relied upon for assistance in verifying the need for
accommodations and developing accommodation strategies. Please contact the Office
for Disability Services.
Statement on Diversity
The School of Resort and Hospitality Management affirms the importance and value of
diversity in the student body. Our programs and curricula reflect our multicultural society
and global economy and seek to provide opportunities for students to learn more about
persons who are different from them. Discrimination against any individual based upon
protected status, which is defined as age, color, disability, gender identity or expression,
national origin, race, religion, sex, sexual orientation, or veteran status, is prohibited.
COURSE SCHEDULE
WEEK ONE: Monday, May 11
Welcome and Introduction
Chapters 1- 3
WEEK TWO: Monday, May 18
Chapters 4-6
Assignment Due: RESUMES DUE
Value: 10 / 20 points
WEEK THREE: Monday, May 25
NO CLASSES- MEMORIAL DAY
WEEK FOUR: Monday, June 1
Chapters 7-9
Assignment Due: PERSONAL STRATEGIC MANAGEMENT PLAN
Value: 25 points
*EXAM: Mid Term
Value: 50 points
WEEK FIVE: Monday, June 8
Chapters 10-14
WEEK SIX: Monday, June 15
*EXAM: Final --12:00 PM Sharp
Value: 50 points
1:00 PM
Assignment Due: MANAGEMENT TEAM PRESENTATIONS
Value: 25 points
PROJECT GUIDELINES
PERSONAL STRATEGIC MANAGEMENT PLAN:
Written business proposal format and PowerPoint slide deck
Cover Page
Mission Statement
Vision
Long Term Objectives
Short Term Objectives
Strategies
Policies and Standards
Tactics
MANAGEMENT TEAM PRESENTATION:
A 10 minute presentation of management concepts and theories w/ collateral.
A full one page handout for all students of learning outcomes
PowerPoint slide deck
Class evaluation
1:00-2:20 PM w/ Invited Guests
