Fiery® PRO80 65C-KM Color Server

Installation & Service Guide

A guide for service technicians

EFI Part Number: 45067206

14 November 2007
© 2007 Electronics for Imaging, Inc.

This documentation is protected by copyright, and all rights are reserved. No part of it may be reproduced or transmitted in any
form or by any means for any purpose without express prior written consent from Electronics for Imaging, Inc. (“EFI”), except
as expressly permitted herein. Information in this documentation is subject to change without notice and does not represent a
commitment on the part of EFI. The documentation is further covered by “Legal Notices” distributed with this product, which can
be found on the User Documentation CD. The documentation may be provided in conjunction with EFI Software (“Software”)
and any other EFI product described in the documentation. The Software is furnished under license and may only be used or
copied in accordance with the terms of the Software License Agreement, which can be found in the “Legal Notices” distributed
with this product.
Contents
Preface
Fiery PRO80 customer media pack vii
About the documentation viii
Service documentation viii
Customer documentation viii
About this guide ix
About the illustrations in this guide ix
Terminology and conventions x
Precautions xii
Creating an ESD safe environment xiii
Tools you will need xv

Chapter 1: Introduction
Features 1-1
How the Fiery PRO80 operates 1-2

Chapter 2: Installation
Installation sequence 2-1
Checking the customer site 2-3
Setting customer expectations 2-4
Unpacking the Fiery PRO80 2-5
Connecting the Fiery PRO80 2-7
Completing installation and starting up 2-9

Chapter 3: Using the Fiery PRO80

Overview 3-1
Using the Fiery PRO80 Control Panel 3-1
Buttons 3-2
Activity light 3-2
Fiery PRO80 Functions menu 3-3
Using the copier touch panel 3-4
Accessing the Fiery PRO80 Controller tab 3-4
Print Pages menu 3-7
Network Status LEDs 3-8
Starting, shutting down, restarting, and rebooting 3-8
Definitions 3-8

iii
 Contents

Chapter 4: Service Procedures

Overview 4-1
Fiery PRO80 overview diagrams 4-2
Accessing internal components 4-6
Shutting down the system 4-6
Definitions 4-6
Opening the Fiery PRO80 4-9
Removing and replacing boards 4-14
Copier interface board 4-14
User interface board assembly 4-16
Motherboard 4-20
Removing the motherboard 4-20
Replacing the motherboard 4-24
Verifying new motherboard installation and updating the system 4-28
Replacing parts on the motherboard 4-34
Motherboard jumpers 4-42
Fan 4-43
Power supply 4-44
Hard disk drive 4-47
Switch bank assembly 4-52
DVD drive 4-56
Restoring and verifying functionality after service 4-59

Chapter 5: System and User Software

Overview 5-1
Before you install system and user software 5-1
Installing system and user software 5-2
System updates 5-5

iv
 Contents

Chapter 6: Troubleshooting
The Troubleshooting process 6-1
Preliminary on-site checkout 6-2
Checking external connections 6-3
Checking internal components 6-4
Inspecting the system 6-5
Normal startup sequence 6-11
Error messages and conditions 6-12

Appendix A: Specifications
Hardware features A-1
Networking and connectivity A-1
User software A-1
Safety and emissions compliance A-1

Appendix B: Servicing the Fiery PRO80 with furniture

Procedures B-1

v
 Fiery PRO80 customer media pack

Preface The Installation and Service Guide is intended for authorized EFI Fiery PRO80
®

Color Server and copier service technicians installing or servicing the EFI Fiery PRO80
®

Color Server. If you are not an authorized service technician, do not attempt to install
or service the EFI Fiery PRO80 Color Server. Electronics for Imaging, Inc. does
®

not warrant the performance of the EFI Fiery PRO80 Color Server if it is installed
®

or serviced by non-authorized personnel.

N OTE : The term “Fiery PRO80” is used throughout this guide to refer to the
EFI Fiery PRO80 Color Server.
®

Fiery PRO80 customer media pack

The Fiery PRO80 media pack contains the following:
• System Software media (includes Microsoft Windows XPe OS and Fiery Server
Software; for service use only)
• User Software media
• Feature Update Software CD
• Printed Welcome documentation
• Printed Secure Erase Administration Guide
• Printed Release Notes
• Multi-language Installation Manual
• Other documentation

vii
 Preface

About the documentation

The documentation for the Fiery PRO80 is described in the following sections.

Service documentation
The scope of the Installation and Service Guide is limited to describing how to install
Fiery PRO80 hardware and system software and how to service and troubleshoot
the Fiery PRO80. The “Troubleshooting” chapter focuses on individual hardware
components of the Fiery PRO80 hardware, as well as the Fiery PRO80 connection to
the network and copier.

Details about the copier, network, remote computers, software applications, and
Windows XPe are beyond the scope of this guide.

For details about the content, terminology, and conventions of this guide, see the sections
beginning on page ix.

Customer documentation
Customer documentation (also known as “user documentation”) is designed primarily
for users and administrators. It also contains information that may be useful to service
technicians; therefore, cross-references to the customer documentation are included in
the Installation and Service Guide.

Service technicians can obtain user documentation from the User Documentation CD.
Client users can obtain user documentation by using a Web browser to download
documentation files from the Fiery PRO80. The documents are provided as Adobe
Acrobat PDF (Portable Document Format) files, which are indexed and cross-referenced.
In addition, some Fiery PRO80 utilities (such as Command WorkStation) offer built-in
Help.

For a complete description of the Fiery PRO80 user documentation, see Welcome on the
User Documentation CD.

viii
About this guide

About this guide

The Installation and Service Guide is divided into the following topics:
• Preface—General information, including a list of precautions.
• Chapter 1, “Introduction”—General description of the Fiery PRO80.
• Chapter 2, “Installation”—Checking the customer site and unpacking the
Fiery PRO80; installing and connecting the Fiery PRO80.
• Chapter 3, “Using the Fiery PRO80”—Overview of the Fiery PRO80 functions and
user interfaces; printing system pages; shutting down and restarting the Fiery PRO80.
• Chapter 4, “Service Procedures”—Removal and replacement procedures for
Fiery PRO80 components; restoring and verifying functionality.
• Chapter 5, “System and User Software”— Overview of the system software; installing
system and user software.
• Chapter 6, “Troubleshooting”—Common problems and ways of correcting them;
startup error messages; general system error conditions.
• Appendix A, “Specifications”—Fiery PRO80 specifications.
• Appendix B, “Servicing the Fiery PRO80 with furniture”— Assembly and disassembly
instructions for systems mounted on the optional furniture with the optional monitor
attached.
N OTE : The Fiery PRO80 Installation and Service Guide is not intended for customer use.
Do not leave the Installation and Service Guide at the customer site after servicing the
Fiery PRO80.

About the illustrations in this guide

Illustrations reflect the current shipping version of the Fiery PRO80 at the time of
publication. Components shown in these illustrations are subject to change. To receive
information about any Fiery PRO80 components that do not match the illustrations in
this guide, contact your authorized service/support center.

ix
 Preface

Terminology and conventions

The following sections explain the terminology and conventions used throughout
this guide.

Service technician
In this guide, the responsibilities of the service technician include the following:

• Making sure that the customer site provides an appropriate electrical outlet and
sufficient physical space for the Fiery PRO80
• Unpacking the Fiery PRO80
• Installing and connecting the Fiery PRO80
• Servicing the Fiery PRO80 components
• Installing system and user software on the Fiery PRO80

Network administrator
In this guide, responsibilities attributed to the network administrator include
the following:

• Verifying the customer site is network-ready

• Configuring Fiery PRO80 Network Setup options
• Configuring the connection between the Fiery PRO80 and the Command WorkStation
application installed on the Fiery PRO80
• Installing the user software shipped with the Fiery PRO80 onto the networked
Microsoft Windows and Apple Mac OS computers that will print to it
• Configuring the connection between each remote computer and the Fiery PRO80

x
About this guide

Fiery PRO80 components

The terms “replace” and “replacing” are typically used throughout this guide to mean
reinstallation of existing components. Install new components only when necessary.

The term “Control Panel” refers to the area on the front of the Fiery PRO80 including the
green/red activity light, the display window (LCD—liquid crystal display), and the
buttons to the left and right of the display window.

The term “LCD” refers to the display window of the Fiery PRO80 Control Panel.

The term “monitor” refers to the Fiery PRO80 optional flat panel monitor.

The term “DVD drive” (Digital Versatile Disk drive) refers to the Fiery PRO80
DVD/CD-RW drive.

The term “system software” refers to the following software installed on the Fiery PRO80
hard disk drive (HDD):

• Windows XPe OS Workstation and Fiery PRO80 Server Software (System Software
DVD)
• User Software (User Software DVD)
For other terms used to identify components of the Fiery PRO80, see the reference key in
Figure 4-3 on page 4-4.

Connectors and components labeled “not used”

Connectors and components labeled “not used” are disabled or are not used in the
standard Fiery PRO80 configuration.

Manual conventions
References to Fiery PRO80 user documentation, such as Configuration and Setup,
are displayed in italics. The user documentation files are installed from the User
Documentation CD.

N OTE : The note format highlights important messages and additional information.

The Caution icon indicates a need for special care and safety when handling
the equipment.

xi
 Preface

Precautions
Always observe the following general precautions when installing and servicing the
Fiery PRO80:

1. Avoid pressing the surface of the LCD.

Applying pressure to the LCD window causes it to change color.

2. Use a soft cloth moistened with Lens and Mirror Cleaner to clean the surface of the
Fiery PRO80 display window.
Other solvents, such as water, may damage the polarizer on the display window.

3. WARNING: Never lift the Fiery PRO80 by grasping the top panel. The top panel does not
support the weight of the system.
ATTENTION : Ne jamais soulever le serveur d'impression par sa partie supérieure : celle-ci ne peut pas supporter le poids du
système.
AVVERTENZA: Il server di stampa non deve essere mai sollevato afferrandolo dal pannello superiore, in quanto quest'ultimo
non può sostenere il peso dell'intero sistema.
WARNUNG: Heben Sie den Druckserver nicht an der oberen Gehäuseabdeckung an. Die obere Gehäuseabdeckung ist nicht
dafür ausgelegt, das Gesamtgewicht des Systems zu tragen.

DVERTENCIA: No levante nunca el servidor de impresión agarrándolo por el panel superior. El panel superior no soporta el
peso del sistema.
ADVERTÊNCIA: Nunca erga o servidor de impressão pelo painel superior. O painel superior não suporta o peso do sistema.
WAARSCHUWING: Til de afdrukserver nooit op door het bovenpaneel vast te nemen. Het bovenpaneel kan het gewicht van het
systeem niet dragen.

4. Always disconnect the power from the back panel before opening the Fiery PRO80.

5. Handle the Fiery PRO80 LCD window with care.

If the Fiery PRO80 LCD window breaks and the liquid crystal inside leaks out, avoid
contact with it. If you come in contact with the liquid crystal, wash it off your skin with
soap and water immediately.

6. Use care when handling parts of the Fiery PRO80, as some edges on the unit may
be sharp.

7. Never set any liquid on or near the Fiery PRO80 or copier.

8. Do not install other third-party applications onto the Fiery PRO80. Other third-party
applications are not supported and can cause system problems. Although virus scans
are permitted on the Fiery PRO80, virus-protection software should not be loaded in
memory-resident mode.

9. Do not change the Windows XPe preference settings.

Depending on the changes made, the Fiery PRO80 may become unstable or even
unusable. If this occurs, we recommend that you reinstall the Fiery PRO80 system
software, which reliably restores the Windows XPe system to its factory defaults.

xii
 Precautions

10. Never alter an existing network without permission.

The Fiery PRO80 will probably be connected to an existing Local Area Network (LAN)
based on Ethernet hardware. The network is the link between the customer’s computer,
existing laser printers, and other prepress equipment. Never disturb the LAN by breaking
or making a network connection, altering termination, installing or removing
networking hardware or software, or shutting down networked devices without the
knowledge and explicit permission of the system or network administrator or the shop
supervisor.

11. Unless you are the network administrator, never assign an IP address in Fiery PRO80
Network Setup.
In a DHCP environment, the system assigns the IP address automatically. In a
non-DHCP environment, you should enter only the IP address that has been assigned by
the network administrator. Only the network administrator should assign an IP address
to a network device. Assigning the Fiery PRO80 an incorrect IP address may cause
unpredictable errors on any or all devices connected to the network.

Creating an ESD safe environment

• Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the Fiery PRO80.
Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the copier and the Fiery PRO80 is static-free. Carpeting, leather-soled shoes,
synthetic clothing fibers, silks, and plastics may generate a static charge of more than
10,000 volts. Static discharge is capable of destroying the circuits etched in silicon
microchips, or dramatically shortening their life span. By observing standard precautions,
you may avoid extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
grounding strap, grounded at the same place as the antistatic mat. If that is not possible,
do the following:
• Attach a grounding strap to your wrist. Attach the other end to a good ground.
• When you unpack the Fiery PRO80 from the carton for the first time, touch a metal
area of the copier to discharge the static on your body.
• Before you remove any of the Fiery PRO80 panels and handle internal components,
touch a metal part of the Fiery PRO80.
• Leave new electronic components inside their antistatic bags until you are ready to
install them. When you remove components from an antistatic bag, place them on a
grounded antistatic surface, component-side up.
• When you remove an electronic component, place it in an antistatic bag immediately.
Do not walk across a carpet or vinyl floor while carrying an unprotected board.

• Handle printed circuit boards by their opposing edges only and avoid touching the
contacts on the edge of the board.

xiii
 Preface

Power Supply Cord Notice

CAUTION: The power supply cord is used as the main disconnect device. Ensure that
the socket-outlet is located/installed near the equipment and is easily accessible.
ATTENTION : Le cordon d’alimentation doit être débranché pour une mise hors tension totale du produit. La prise de
courant doit être située ou installée à proximité du matériel et être facilement accessible.
ATTENZIONE: Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che
la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.
ACHTUNG: Der Netzstecker dient zur sicheren Trennung des Gerätes von der Stromversorgung. Stellen Sie sicher, dass
sich die Steckdose in unmittelbarer Nähe des Gerätes befindet und leicht zugänglich ist.

CUIDADO: El cable de alimentación eléctrica se utiliza como dispositivo de desconexión principal. Asegúrese de que el
enchufe-toma esté situado/instalado cerca del equipo y que sea fácilmente accesible.
CUIDADO: O cabo de força é usado como dispositivo principal de desconexão. Assegure-se de que a saída de energia
esteja localizada/instalada próxima ao equipamento e facilmente acessível.
VOORZICHTIG: Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het
stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.

Lithium Battery Notice

CAUTION: There is a danger of explosion if the battery is replaced with an incorrect type.
Replace it only with the same type recommended by the manufacturer. Dispose of used
batteries according to local regulations.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen
nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen
entsprechend den jeweiligen gesetzlichen Bestimmungen entsorgt werden.
ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par
le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux réglementations locales en
vigueur.
ADVARSEL!: Litiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Batteriet må kun udskiftes med et andet batteri af
samme fabrikat og type. Brugte batterier skal bortskaffes i henhold til gældende regler.
VAROITUS: Paristo voi räjähtää, jos se on vaihdetaan väärän tyyppiseen paristoon. Vaihda paristo ainoastaan laitevalmistajan
suosittelemaan tyyppiin. Hävitä käytetty paristo paikallisten määräysten mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til lokal lovgivning.
VARNING: Risk för explosion om batteriet byts ut mot en felaktig batterityp! Byt bara ut batteriet mot en batterityp som har
godkänts av tillverkaren. Hantera använda batterier enligt lokal miljölagstiftning.
CUIDADO: Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto. Sustituya la batería sólo por
una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas respetando la normativa local.
ATTENZIONE: Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla solamente con
un tipo raccomandato dal produttore. Lo smaltimento delle batterie usate deve essere eseguito secondo le normative locali.
AVISO: Existe o perigo de explosão se a bateria for substituída por uma do tipo incorreto. Substitua somente por uma do tipo
recomendado pelo fabricante. Descarte as baterias conforme as normas locais.
GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij
uitsluitend door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke
voorschriften.

xiv
Tools you will need

Short Circuit Protection

WARNING: This product relies on the building’s installation for short-circuit

(overcurrent) protection. Ensure that a fuse or circuit breaker no larger than
120 VAC, 15A U.S. (240 VAC, 10A international) is used on the phase conductors
(all current-carrying conductors).
ATTENTION : La protection contre les courts-circuits (surtension) du produit est assurée par l’installation électrique du local où
il est installé. S’assurer qu’un fusible ou un disjoncteur inférieur ou égal à 120 V CA , 15 A aux Etats-Unis (240 V CA, 10 A
dans les autres pays) est utilisé pour les conducteurs de phase (conducteurs de courant).
AVVERTENZA: La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dall’impianto elettrico dell’edificio
in cui è installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non
superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).
WARNUNG: Dieses Produkt ist darauf angewiesen, dass im Gebäude ein Kurzschluss- bzw. Überstromschutz installiert ist.
Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA
120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromführenden Leitern) verwendet wird.
DVERTENCIA: Este producto depende de la instalación del edificio en lo relativo a la protección frente a cortocircuitos
(sobretensión). Asegúrese de utilizar un fusible o un interruptor de circuito que no sea de más de 120 V CA, 15A en EE.UU.
(240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).
ADVERTÊNCIA: Esse produto depende da instalação de proteção contra curto-circuito (sobrecarga) do edifício. Assegure-se
de que um fusível ou disjuntor de até 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase
(todos os condutores de corrente).
WAARSCHUWING: Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw.
Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met
een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).

Tools you will need

To install or service the Fiery PRO80, the following tools and parts are required:

• ESD wrist grounding strap and antistatic mat

• Flathead screwdriver
• #0, #1, and #2 Phillips head screwdrivers
• Needlenose pliers
• Fiery PRO80 documentation, including the customer media pack and any related
service bulletins.

Avoid touching magnetic tools to storage media such as hard disk drives. Contact
between magnetic tools and magnetic storage media may result in data corruption.

xv
Chapter 1:
1
Features

The Fiery PRO80 adds computer connectivity and highly efficient Adobe PostScript 3
color printing capability to the copier. It is optimized for high-speed network
Introduction communications, processing, rasterization, and printing of continuous tone color
and monochrome pages.

Features
The Fiery PRO80, as an integral part of a color printing system, enables users to:

• Send images over AppleTalk and TCP/IP networks to print on Fiery PRO80
supported devices.
• Spool print jobs and select a printing priority for each job. Users can control spooled
print jobs sent to the Fiery PRO80 with remote user software running on networked
Windows and Mac OS computers.
• Print color, grayscale, and black-and-white files.
• Use 136 resident fonts (126 Adobe Type 1 PostScript and 10 TrueType), plus two
Adobe Multiple Master fonts used for font substitution when printing PDF files.
Command WorkStation or any third-party LaserWriter downloader, such as the Adobe
Font Downloader, can be used to download additional fonts.
• Use built-in ColorWise color management and NetWise network features.
The Fiery PRO80 also supports the Microsoft version of Internet Printing Protocol (IPP)
for Windows 2000/XP/Server 2003 and e-mail printing.

Copier

Fiery PRO80

Networked computers
or workstations

F IGURE 1-1 Printing system

The Fiery PRO80 is one of several imaging products engineered and manufactured by
Electronics for Imaging, Inc.

1-1
 1
Introduction

How the Fiery PRO80 operates

The Fiery PRO80 enables the customer to use the copier as a high-performance,
networked PostScript color printer and scanner. Users at the customer site can print to
the Fiery PRO80 from networked Windows computers, Mac OS computers, and
networked UNIX workstations running TCP/IP.

The Fiery PRO80 custom-designed boards and system software are responsible for
efficient image processing and printing controls. The main functions of Fiery PRO80
components and software are described in the following paragraphs.

The Fiery PRO80 uses the motherboard and a copier interface board to process image data
for printing and scanning images.

The motherboard includes an Intel Core 2 Duo 2.13GHZ CPU that controls the image
data transfer to and from the motherboard and runs the interpreter. The interpreter
rasterizes the page description file and compresses the image pattern into memory using
compression technology.

The interpreter outputs compressed raster data through the image frame buffer memory
to the Fiery PRO80 copier interface board. The copier interface board decompresses the
image data and sends it to the copier through the copier interface cable. The raster data
is supplied to the copier, which then renders the final image on paper at full rated engine
speed.

High-speed DIMMs (dual in-line memory modules) on the motherboard hold the image
data during printing. The Fiery PRO80 is configured with two 512MB DIMMs for a total
of 1GB of memory.

When Fiery Scan uses the copier as a scanner, the Fiery PRO80 acquires RGB (red, green,
and blue) image data from the copier, stores it in memory, and transmits it to the
computer that requested the scan.

1-2
 1
How the Fiery PRO80 operates

External devices Fiery PRO80

Motherboard
CPU
Memory Copier
User Copier
interface DIMM interface board Print
board
Empty North bridge PCI-X
memory
USB DIMM controller 64 bit/ PCI-X 133 slot
devices 133MHz (not used)
Empty
Dongles
USB 2.0 (x8)
PCI 32/33MHz Graphics Monitor
Keyboard controller (option)
and mouse
(option) PCI 32/33 slot
(not used)
DVD drive ATA100
South bridge

SATA J20

SATA J22
I/O
Super controller
I/O SATA J19

SATA J21

RTC Reset

Upper RJ-45 HDD

Network Lower
Networked
computers interface RJ-45 port
1000BaseT not used
controller BIOS (plugged)

+3.3/+5/±12V DC
Power supply
PCI bus

AC power

F IGURE 1-2 Fiery PRO80 functional diagram

1-3
Chapter 2:
2
Installation sequence

This chapter includes information about the following:

Installation • Checking the customer site
• Unpacking the Fiery PRO80
• Installing the Fiery PRO80 and connecting it to the copier and the network
• Printing a Fiery PRO80 Test Page and Configuration page
• Completing the installation

Installation sequence
Familiarize yourself with this chapter before you attempt an installation. The installation
sequence described in this chapter is designed to make your job as easy as possible.
Installation problems are easier to avoid and diagnose if you proceed from the
component to the system level and verify functionality at each stage. Figure 2-1 on
page 2-2 outlines the recommended installation procedure for connecting the
Fiery PRO80 to the copier.

Because the Fiery PRO80 is a node on the customer’s computer network, make sure
that you coordinate your scheduled installation with the network administrator at the
customer site. For Network Setup information, refer the network administrator to
Configuration and Setup on the User Documentation CD.

2-1
 Mac OS
2 PC
Installation

UNIX Fiery PRO80 Power cable(s), optional monitor,

computers computers workstations keyboard, mouse, media pack, and dongle

Check installation Unpack the Fiery PRO80 (see page 2-5).

requirements and verify
site conditions.
If possible, obtain If present, connect the optional monitor,
verification that the keyboard, mouse, and dongle to the
network is operational Fiery PRO80 (see page 2-7).
(see page 2-3).

Copier

Connect the copier interface cable (see page 2-8).

Connect to the network (see page 2-8).

Complete installation (see page 2-9).

Remind the site administrator to install current user
Networked computers software on networked computers that print to the
Fiery PRO80 (see Printing from Windows, Printing from
Mac OS, and Utilities on the User Documentation CD).

Full Fiery PRO80 functionality

F IGURE 2-1 Summary of installation steps and references

2-2
2 Checking the customer site

Checking the customer site

Before you install the Fiery PRO80, check site conditions and inform the customer of any
installation requirements.

Copier readiness
❑ Is the copier configured for use with the Fiery PRO80? (For the proper settings, see the
documentation that accompanies the copier.)

❑ Is there space near the copier for the Fiery PRO80?

Make sure that there is space for the Fiery PRO80. Allow enough space at the back panel
for the cables to route easily and at the side panel so that the Fiery PRO80 does not
interfere with use of or service to the copier (such as clearing a paper jam). You may need
to move the copier away from the wall so that the interface connectors are accessible.

20cm+ (8 in.)

Back panel

Fiery PRO80
20cm+ (8 in.)

Side panel

❑ Does the copier require service or adjustments?

Print the copier Test Page before you install the Fiery PRO80.
If the image indicates that the copier needs adjustment, inform the customer.
After getting approval, complete the necessary copier service.

Power
❑ Is there a dedicated, grounded electrical outlet for the Fiery PRO80 near the copier?
Locate the grounded electrical outlet that will supply power to the Fiery PRO80.
Do not run the Fiery PRO80 and the copier on the same circuit. Use a surge suppressor
for the Fiery PRO80 if the customer has provided one.
• Do not use a 3-prong adapter in a 2-hole ungrounded outlet.
• Do not use an extension cord.
• Do not plug the Fiery PRO80 into a circuit with heating or refrigeration equipment
(including water coolers).
• Do not plug the Fiery PRO80 into a switchable wall outlet. This can result in the
Fiery PRO80 being turned off accidentally.

2-3
 2 Installation

Network
❑ Make sure that the network will be available at the time set for installation.
❑ Verify with the network administrator that the network is functioning before you attach
the Fiery PRO80.

❑ Make sure that the configuration requirements specified in Configuration and Setup
(on the User Documentation CD) have been met for remote computers and for
the network.

Setting customer expectations

When the site is ready, installation of the Fiery PRO80 takes about one hour. Inform the
customer of the following:

• Some nodes on the network may be unavailable for up to one hour.

• The copier may be unavailable for up to one hour.
• The network administrator must be available during the installation for
network connectivity.
Equipment downtime and impact on the network can be minimized if the network
administrator installs a network connector for the Fiery PRO80 and confirms network
functionality with the connector in place before the date scheduled for the Fiery PRO80
installation.
• The network administrator must make a networked computer available during the
installation. The appropriate software must already be installed. Documentation for
the networked computer and the network operating software must be available.
• The network administrator must install the user software shipped with the Fiery PRO80
(user documentation is also included) onto networked Windows and Mac OS
computers that will print to the Fiery PRO80.
N OTE : This guide covers hardware installation and service and provides general
information about connecting the Fiery PRO80 to the customer’s network. Network
Setup and configuration information exceeds the scope of this guide. For Network Setup
and configuration information, refer the network administrator to Configuration and
Setup on the User Documentation CD.

2-4
 2 Unpacking the Fiery PRO80

Unpacking the Fiery PRO80

The Fiery PRO80 is assembled and shipped from the factory with all necessary cables
(except for the network cable) and documentation (see page 2-6).

WARNING: Never lift the Fiery PRO80 by grasping the top panel. The top panel does not
support the weight of the system.

TO UNPACK THE F IERY PRO 80

1. Open each box and remove the packing material.

Save the original boxes and packing materials in case you need to transport the
Fiery PRO80 at a later date.

2. Remove the contents from the top container. Inspect the contents for visible damage.
The top container should include the following items:

• Bags containing one copier interface cable and five AC power cables (Australia, E.U.,
Japan, U.K., U.S.); jack screws (x2).
• Multi-language Installation Manual
• Fiery PRO80 Print Server Setup Roadmap
• Media pack (includes disks for system software, user software, Feature Update
Software, user documentation, and other documentation)

3. Give the media pack to the customer or network administrator.

Let the customer or network administrator know that in order to take full advantage of
the Fiery PRO80, the user software must be installed on computers that will print to the
Fiery PRO80.

4. Set aside the remaining components from the top container.

5. Remove the top container and any packing materials.

Set aside the packing material and note the orientation of the Fiery PRO80 inside the
shipping container, in case you need to repack it later.

6. Carefully lift the Fiery PRO80 out of the box.

If you notice shipping damage to any component, save the shipping container, in case the
carrier needs to see it. Call the carrier immediately to report the damage and file a claim.

2-5
 2
Installation

Power cables Copier interface cable

Multi-language
Media pack Installation Manual

Fiery PRO80

F IGURE 2-2 Contents of Fiery PRO80 shipping boxes

2-6
 2 Connecting the Fiery PRO80

Connecting the Fiery PRO80

You are now ready to make the following connections:

• Monitor, keyboard, and mouse (if present)

• Dongle (if present)
• Power cable connection
• Copier interface cable connection
• Network cable connection

For detailed information about the monitor, keyboard, and mouse, see the associated
documentation that accompanies the optional kit.

Follow standard ESD precautions when handling components.

Power cable
Power button
USB ports

Not used
Not used
Keyboard/mouse/dongles/
calibration devices (options)
Not used
Monitor (option)

Network port (RJ-45)

Not used (plugged)

Copier interface connector

Front panel Back panel

F IGURE 2-3 Fiery PRO80 connections

2-7
 TO
2 Installation

CONNECT POWER

N OTE : Make sure that the Fiery PRO80 is powered off before making connections.

1. Connect the recessed end of the Fiery PRO80 power cable to the power connector on the
back of the Fiery PRO80 (see Figure 2-3 on page 2-7).

2. Connect the other end of the Fiery PRO80 power cable to a wall outlet.

TO CONNECT TO THE COPIER

N OTE : Make sure that the Fiery PRO80 and the copier are powered off before making
connections.

• Connect one end of the copier interface cable to the Fiery PRO80 and connect the other
end to the copier.
Tighten the screws completely on both ends of the cable.

TO CONNECT TO THE NETWORK

• Connect the network cable to the upper RJ-45 network port on the back of the
Fiery PRO80 (see Figure 2-3 on page 2-7).
The Fiery PRO80 provides twisted pair connectivity to an Ethernet network. When the
network cable is connected, the Ethernet interface automatically detects the speed of the
network environment. Depending on your network speed, the following unshielded
twisted pair (UTP) network cables are supported:
• For 10BaseT, Category 3 or higher
• For 100BaseTX, Category 5 or higher (4-pair/8-wire, short-length)
• For 1000BaseT, Category 5e or higher (4-pair/8-wire, short-length)
N OTE : After power on, the network administrator should perform Network Setup, verify
the network connection, verify that the Fiery PRO80 appears in the list of printers, and
print a few test documents from a networked computer that will use the Fiery PRO80. For
more information, see Configuration and Setup on the User Documentation CD.
N OTE : Only the upper RJ-45 network port on the Fiery PRO80 back panel is supported;
the lower RJ-45 network port is unsupported and is plugged to prevent inadvertent use.
Do not remove the plug.

2-8
2 Completing installation and starting up

Completing installation and starting up

To finish the installation of the Fiery PRO80 at the customer site, make sure to do
the following:

1. Power on the Fiery PRO80 using the power button on the front panel (see Figure 2-3
on page 2-7).
Press once and release the button to power on the system. The power supply
automatically senses the correct voltage.

2. Wait for the system to power on, for “Ready to print” to display on the copier touch
panel, and for Idle to display on the Fiery PRO80 Control Panel (see page 3-1).
The Fiery PRO80 takes approximately three minutes to finish powering on and reach Idle.
N OTE : If the message “Check copier power and cable connections” displays, verify that
the copier interface cable is connected correctly to the copier and that the Fiery PRO80
and the copier are on.

3. Perform any required system software upgrades.

For instructions, see the additional Fiery PRO80 service upgrade documentation.

4. Print the Test Page and Configuration page (see page 3-7) and ask the customer to verify
the output.

5. Ask the network administrator to perform Setup and print some test documents over
the network.

6. Store the output and the current Configuration page(s) near the copier.

7. Inform the site administrator that the Fiery PRO80 user software must be installed on
networked computers that print to the Fiery PRO80.

8. Ask the site administrator to make sure all media (DVDs and/or CDs) shipped with the
Fiery PRO80 are stored in a safe location accessible to you.

2-9
Chapter 3:
3
Overview

This chapter includes the following information:

Using the • Using the Fiery PRO80 Control Panel
Fiery PRO80 • Using the copier touch panel
• Selecting options on the Controller tab (such as Print Pages)
• Checking Network status LEDs
• Shutting down and restarting the Fiery PRO80

Overview
Two main user interfaces are available for the Fiery PRO80:

• The control panel on the front of the Fiery PRO80 (see below)
• The touch panel on the copier (see page 3-4)
N OTE : A third user interface—the Fiery Advanced Controller Interface (FACI), which
includes a monitor, keyboard, and mouse—is available as an optional kit sold separately.

Using the Fiery PRO80 Control Panel

The Control Panel on the front of the Fiery PRO80 allows you to do the following:

• Eject CDs and DVDs.

• Display the current IP address of the Fiery PRO80.
• Shut down, restart, or reboot the Fiery PRO80 (see page 3-8). You can also shut down
or restart the Fiery PRO80 through the copier touch panel (see page 3-8).
• Interact with the Fiery PRO80 during software installation on FACI-less systems
(see page 5-1).

Activity light Display window

First
Up button
Menu button Line selection
buttons
Down button
Fourth

F IGURE 3-1 The Fiery PRO80 Control Panel

At all other times, the Control Panel displays a logo screen. To access and monitor other
Fiery PRO80 functions, use the Fiery PRO80 copier touch panel (see page 3-4).

3-1
 3
Using the Fiery PRO80

Buttons
Line selection Use the four line selection buttons on the right side of the
buttons Control Panel to select the command displayed on the
corresponding line of the LCD display.
Up and Down Use these buttons to scroll to different screens in multi-screen
buttons lists or prompts.
Menu button Press this button to view Eject CD/DVD, IP Address, Restart
Server, Shut Down System, and Reboot System.

Activity light
The activity light on the Fiery PRO80 Control Panel indicates current Fiery PRO80
activity. If the light is:
Flashing amber The Fiery PRO80 is starting up and the BIOS has established
communication with the User Interface Board (UIB).
Flashing green The Fiery PRO80 is continuing start up and the Windows XPe
operating system has established communication with
the UIB.
Solid green The Fiery PRO80 is powered-on and is in an Idle state.
Solid yellow The Fiery PRO80 is powered off, but the AC power cable
is plugged into the power source. The Control Panel LCD
continues to draw power when the Fiery PRO80 is powered off.
Flashing or An error has caused printing to be disabled.
solid red
No light The Fiery PRO80 is powered off and the AC power cable is not
connected to a power source.

3-2
3
Using the Fiery PRO80 Control Panel

Fiery PRO80 Functions menu

The following options are available from the Fiery PRO80 Control Panel
Functions menu.

Eject CD/DVD
Use the line selection buttons
IP Address to the right to select an option.
Restart Server
Shut Down System
Server name
• Eject CD/DVD—Allows you to eject media from the DVD drive. Media is also
automatically ejected when the Fiery PRO80 is restarted, shut down, or rebooted.
• IP Address—Displays the current IP address of the Fiery PRO80.
• Restart Server—Displays a screen from which you may select Restart Server (soft reset) or
Reboot System (hard reset). Restart Server resets the Fiery PRO80 server software but
does not reboot the entire system. Reboot System shuts down all Fiery PRO80 activity
properly and then reboots the system. Both functions temporarily interrupt network
access to the Fiery PRO80and abort all currently processing jobs.
• Shut Down System—Shuts down all Fiery PRO80 server software and powers off the
system. You should always select this option when you want to power off the system.
N OTE : Use the reset button on the front of the Fiery PRO80 only if the system is frozen
and unresponsive to keyboard or mouse actions.

3-3
 3 Using the Fiery PRO80

Using the copier touch panel

The copier touch panel on the copier is the main user interface for the Fiery PRO80.
It allows you to perform a variety of administrative functions described in detail on
page 3-5. Many of these functions are also available from Command WorkStation.

Accessing the Fiery PRO80 Controller tab

Navigate to the Controller tab from the Machine tab on the copier touch panel, as shown
in the following illustrations. For details about the functions available through the
selection buttons on the Controller tab, see page 3-5.

Machine tab

Press the Controller

button to navigate
to the Controller tab.

Press the Machine

button to return
to the Machine tab.

Controller tab

Selection buttons.
For details,
see page 3-5.

F IGURE 3-2 Copier touch panel

3-4
3
Using the copier touch panel

Job List—Displays properties of currently printing jobs and queued jobs, and allows you
to print jobs.

Print Pages—Enables you to print system pages from the Fiery PRO80. You can print the
following pages from the submenu that appears:

• Test Page—Enables you to confirm that the Fiery PRO80-to-copier connection is

functioning properly. The Test Page provides sample images that you can use to
troubleshoot the Fiery PRO80. The following information is also listed: Server name,
printer model, output profile, calibration information, RGB source, rendering style,
date and time printed, CMYK simulation, simulation method, and compression
information.
When you print a Test Page to confirm that the Fiery PRO80-to-copier connection is
functioning properly, keep in mind that:
All color patches should be visible, even though they may be very faint in the 5% and
2% range.
Each color’s patch set should show uniform gradation from patch to patch as the color
lightens from 100% to 0%.
Poor image quality may indicate a need to calibrate the system or service the copier.
Information on the Test Page includes the date and time of the last calibration so that
the Test Page can be kept for future reference. For more information, see Color Printing
on the User Documentation CD.

• Configuration—Prints the current server and device configuration. This includes

information about all current Setup settings, calibration profile, and the Ethernet
address of the Fiery PRO80. The Configuration page also provides version information
for the BIOS chip and information about any installed options or special features
included in the Fiery PRO80.
Printing the Configuration page can also be helpful during installation, Setup, and
service. After installing the Fiery PRO80 (including connecting to the network) and
before default settings are changed in Run Setup, you can obtain a record of the
defaults by printing the Configuration page. Before you perform any service
procedure, print the Fiery PRO80 Configuration page, if possible, so that you can
return the settings to their former configuration, if necessary.

• Job Log—Prints a log of the most recent jobs printed on the Fiery PRO80. By default,
the Job Log lists the last 55 jobs. For more information about the Job Log, see
Configuration and Setup on the User Documentation CD.
• Control Panel Map—Prints the Control Panel Map, which is an overview of the screens
that you can access from the copier touch panel.
• Color Charts—Prints the color reference charts. These pages include swatches of the
RGB, CMY, and PANTONE colors available from the Fiery PRO80.

3-5
 3
Using the Fiery PRO80

• Font List—A list of all fonts resident on the Fiery PRO80 hard disk.
• E-mail Log—Prints a log of the last 55 e-mail transmissions to or from the Fiery PRO80.
The E-mail printing feature must be enabled in Setup before the E-mail Log can be
printed. For more information, see Configuration and Setup on the User
Documentation CD.
• FTP Log—Lists jobs scanned on the copier and sent to the FTP site designated in the
Setup options. The log is available only when Scan to FTP is enabled in Setup. For
more information, see Configuration and Setup on the User Documentation CD.

Suspend Print—Suspends the connection from the Fiery PRO80 to the copier. This
option interrupts the current print job so that you can use the copier to make copies.
After you make the copies, select Resume Print and the copier continues processing and
printing jobs.

Resume Print—Reestablishes the connection from the copier to the Fiery PRO80 so
that you can resume printing after interrupting the print job to make copies (used with
Suspend Print).

Calibration—Allows the customer to calibrate the Fiery PRO80 using AutoCal. For more
information, see Color Printing on the User Documentation CD.

Setup—Allows you to access the Setup options to configure the network and printing
environment. Typically it is the network administrator’s responsibility to configure Setup
according to the network and user environment. Setup may be required the first time the
Fiery PRO80 is powered on and can be changed at any time. For a list of Setup options
and detailed descriptions of each option, see Configuration and Setup on the User
Documentation CD.

Restart Server (soft reset)—Resets the Fiery PRO80 server software but does not reboot
the entire system. Network access to the Fiery PRO80 is temporarily interrupted. All
currently processing jobs are aborted and may be lost.

Shutdown System—Shuts down all Fiery PRO80 activity properly and powers off the
system. Always select this option to completely power off the system, unless you are
restarting or rebooting (as described in the previous and following paragraphs.) For the
Shut Down procedure, see page 3-8.

N OTE : Reboot System is available on the Fiery PRO80 Control Panel and Command
WorkStation, but not from the copier touch panel.

3-6
 3 Print Pages menu

Print Pages menu

This section describes how to print pages such as the Test Page and Configuration page
from the Print Pages menu. You access the Print Pages menu through the Controller tab
(see page 3-4).

TO PRINT A PAGE FROM THE P RINT P AGES MENU

1. If it is not powered on already, power on the copier and allow it to warm up.

2. If it is not powered on already, power on the Fiery PRO80 using the power button on the
front panel (see page 3-9) and allow it to start up completely (approximately three
minutes).

3. Make sure that “Ready to print” displays on the copier touch panel Machine tab
(see page 3-4).

4. Press the Controller button to access the Controller tab (see page 3-4).

5. From the Controller tab, press the Print Pages button, and then select the page that you
want to print.
The Fiery PRO80 sends the selected page(s) to the copier.

3-7
 3 Using the Fiery PRO80

Network Status LEDs

Two LEDs next to the upper Ethernet connector indicate the network speed. When data
transfer occurs between the Fiery PRO80 and the network, the appropriate LED(s) blink
to indicate network activity. For additional network information, see Configuration and
Setup on the User Documentation CD.

LED 2 Network link speed LED 1 LED 2

10 Megabits/second Off Green

LED 1 100 Megabits/second Green Green

1000 Megabits/second Amber Green
Ethernet network port (RJ-45)

N OTE : Only the upper RJ-45 network port on the Fiery PRO80 back panel is supported;
the lower RJ-45 network port is unsupported and is plugged to prevent inadvertent use.
Do not remove the plug.

Starting, shutting down, restarting, and rebooting

The customer will generally leave the Fiery PRO80 on all the time. Remember that when
the Fiery PRO80 is powered off, network access to the copier is interrupted. Power off the
Fiery PRO80 when you need to service it and before you remove or attach
any cables to it.

Definitions
• Restart Server (soft reset)—Resets the Fiery PRO80 server software but does not reboot
the entire system. Network access to the Fiery PRO80 is temporarily interrupted and all
currently processing jobs are aborted and may be lost.
• Reboot System (hard reset)—Shuts down all Fiery PRO80 activity properly and then
reboots.
• Shut Down System—Shuts down all Fiery PRO80 server software and powers off the
system. You should always select this option when you want to power off the system.

Use the reset button on the front of the Fiery PRO80 only if the system is unresponsive to
keyboard or mouse actions.

3-8
 TO
3
START THE
Starting, shutting down, restarting, and rebooting

F IERY PRO 80

• Power on the Fiery PRO80 by pressing the power button on the front panel.
The power supply automatically senses the correct voltage. Do not press any buttons on
the Control Panel while the system is starting.

TO SHUT DOWN , RESTART , OR REBOOT THE F IERY PRO 80 FROM THE F IERY PRO 80 C ONTROL P ANEL

1. Make sure that “Ready to print” displays on the copier touch panel Machine tab.
If Printing in progress appears on the touch panel, the Fiery PRO80 is processing and you
Menu must wait until the system finishes and reaches the Idle state.
button
If the system has just finished processing, wait at least five seconds after “Ready to print”
Fiery PRO80 Control Panel displays on the copier touch panel before beginning the shutdown procedure.
N OTE : Notify the network administrator before you remove the Fiery PRO80 from
the network.

2. If the logo screen is displayed, press the Menu button once to display the Functions
menu.

3. Make a selection:

• To restart or reboot the Fiery PRO80, select Restart Server. A submenu displays
allowing you to select Restart Server, Reboot System, or Cancel.
• To shut down the Fiery PRO80 immediately, select Shut Down System.

Eject CD/DVD
IP Address
Restart Server Restart Server
Shut Down System Reboot System
Server name Cancel
Functions menu
Server Name

N OTE : Use the reset button on the front of the Fiery PRO80 only if the system is
unresponsive to keyboard or mouse actions.

Allow the system to shut down and power off or restart.

If you selected Restart Server, you may need to wait 1 minute or more for the server
software to restart.
Before accessing internal components, make sure that all cables are disconnected from
the back of the Fiery PRO80.

3-9
 TO
3 Using the Fiery PRO80

RESTART OR SHUT DOWN THE F IERY PRO 80 FROM THE COPIER TOUCH PANEL

N OTE : Notify the network administrator before you remove the Fiery PRO80 from
the network.
N OTE : Reboot is not available from the copier touch panel. Reboot is available on the
Fiery PRO80 Control Panel and within Command WorkStation.

1. Make sure that “Ready to print” displays on the copier touch panel Machine tab.
If Printing in progress displays, the Fiery PRO80 is processing. You must wait until the
Fiery PRO80 reaches the Idle state.

2. Press the Controller button to access the Controller tab (see page 3-4).

3. From the Controller tab, select Restart Fiery or Shutdown Fiery.

Press to select
Restart Fiery or
Shutdown Fiery

Before accessing internal components, make sure all cables are disconnected from the
back of the Fiery PRO80.

3-10
Chapter 4:
4
Overview

Generally, the Fiery PRO80 requires no regular service or maintenance. Use the
procedures in this chapter to inspect, remove, reseat, and replace major hardware
Service components, as well as install system software.
Procedures
Overview
This chapter includes information about servicing the following components:

• Boards and cables

• Motherboard components (DIMMs, CPU, and battery)
• Fans
• Power supply
• HDD (hard disk drive)
• DVD drive

Replacement parts are available from your authorized service representative. The terms
“replace” and “replacing” are typically used throughout this guide to mean reinstallation
of existing components. Install new components only when necessary. If you determine
that a component you have removed is not faulty, make sure to reinstall it.

When performing the service procedures described in this chapter, follow the precautions
listed on page xii.
The tools required to service the Fiery PRO80 are listed on page xv.

4-1
 4 Service Procedures

Fiery PRO80 overview diagrams

The following figures provide an overview of Fiery PRO80 components.

Control Panel

DVD drive
Power cable
Power button
USB ports

Not used
Not used
Keyboard/mouse/dongles/
calibration devices (options)
Not used
Monitor (option)

Network port (RJ-45)

Not used (plugged)

Copier interface connector

Front panel Back panel

F IGURE 4-1 Front and back panels

4-2
 4 Overview

10 12
13
2

3
4
14
5

7 11
15
8

9 9
17
16

Back panel view Side view

Key
1. Power cable connector 7. Network connection 13. DVD drive
2. Not used 8. Not used (plugged) 14. Removable drive (option)
3. Not used 9. Copier interface board (J12) 15. HDD
4. Keyboard/mouse/calibration devices/dongles (options) 10. Power supply 16. Motherboard
5. Not used 11. CPU cooling assembly 17. Front fan
6. Monitor (option) 12. DIMM slots

Not shown: Cables, UIB board, and front panel USB ports

F IGURE 4-2 Back panel and internal side view

4-3
 4 Service Procedures

Key
1. Top panel plug
2. Top panel
3. User interface board (UIB)
4. Component sled
5. Switch bank assembly
6. DVD drive
7. Front panel
8. Upper faceplate
9. UIB cable
10. HDD bracket
11. HDD
12. Side panel (left)
13. HDD data cable
14. DVD/CD-RW drive ribbon cable
15. CPU cooling assembly
16. Copier interface board
17. CPU
18. Battery 12
19. DIMMs
20. Motherboard
21. Fan
22. Chassis 13
23. Power supply
24. Side panel (right) 16

14 15
9 10
11
17
8 19 18

21
7 20

5
22
6
4

24
N OTE : Not shown: UIB buttons,
CPU fan cable, tie-wraps, cable 2
clamps, dongle, and external
cables. 23

F IGURE 4-3 Exploded view of Fiery PRO80 components

4-4
 4 Overview

N OTE : Detail of power,

reset, speaker, fan, UIB,
HDD, and front panel
USB cable connections.

5
1d
4
3 6

1c

1b
8

1a
9

1a
N OTE : Not shown: Power
supply, DIMMs, and
copier interface board.

Cable key From To

1. Power supply cable Power supply a. CPU power connector (PW1)

b. Motherboard power connector (PW2)
c. DVD drive power connector
d. HDD power connector

2. Front panel fan cable Front panel fan Motherboard connector FAN 3

3. HDD data cable HDD Motherboard connector J19 (see detail above)

4. UIB cable User interface board Motherboard connector J31 (see detail above)

5. DVD/CD-RW drive ribbon cable DVD/CD-RW drive Motherboard IDE

6. Front panel USB port cables Front panel Motherboard connectors J43, J44 (see detail above)

7. Power and reset cables Front panel Motherboard J37 (see detail above)

8. Speaker cable Front panel Motherboard J6 (see detail above)

9. CPU fan cable CPU fan Motherboard connector FAN 1

F IGURE 4-4 Power and data cable connections in the Fiery PRO80

4-5
 4
Service Procedures

Accessing internal components

This section describes how to shut down and open the Fiery PRO80. Always use the
following procedures when opening the Fiery PRO80 for inspection or service.

Shutting down the system

If the Fiery PRO80 is powered on, you must shut down the system before removing or
connecting interface cables or accessing the internal components.

Definitions
• Restart Server (soft reset)—Resets the Fiery PRO80 server software but does not reboot
the entire system. Network access to the Fiery PRO80 is temporarily interrupted and all
currently processing jobs are aborted and may be lost.
• Reboot System (hard reset)—Shuts down all Fiery PRO80 activity properly, and
then reboots.
• Shut Down System—Shuts down all Fiery PRO80 server software and powers off the
system. You should always select this option when you want to power off the system.
N OTE : Remember that when the Fiery PRO80 is powered off, network access to the copier
is interrupted. Always obtain permission from the network administrator before you take
the Fiery PRO80 off the network.

You can shut down the Fiery PRO80 from the Fiery PRO80 Control Panel or the copier
touch panel.

If you are cycling power, wait at least 10 seconds before powering back on.
If you are unable to shut down the Fiery PRO80 through the Fiery PRO80 Control Panel
or the copier touch panel, power off by holding down the power button on the front of
the Fiery PRO80 for up to eight seconds.
Use the reset button on the front of the Fiery PRO80 only if the system is frozen and
unresponsive to keyboard or mouse actions.

4-6
 4 Accessing internal components

TO SHUT DOWN THE F IERY PRO 80 FROM THE F IERY PRO 80 C ONTROL P ANEL
N OTE : Notify the network administrator before you remove the Fiery PRO80 from
the network.

1. Make sure that “Ready to print” displays on the copier touch panel Machine tab.
If Printing in progress appears on the touch panel, the Fiery PRO80 is processing and
Menu you must wait until the system finishes and reaches the Idle state.
button
If the system has just finished processing, wait at least five seconds after “Ready to print”
Fiery PRO80 Control Panel displays on the copier touch panel before beginning the shutdown procedure.
N OTE : Notify the network administrator before you remove the Fiery PRO80 from
the network.

2. If the logo screen is displayed, press the Menu button once to display the Functions
menu.

3. Select Shut Down System.

Eject CD/DVD
IP Address
Restart Server
Shut Down System Select
Server name
Before accessing internal components, make sure that all cables are disconnected from
the back of the Fiery PRO80.

4-7
 4 Service Procedures

TO SHUT DOWN THE F IERY PRO 80 FROM THE COPIER TOUCH PANEL

N OTE : Notify the network administrator before you remove the Fiery PRO80 from
the network.

1. Make sure that “Ready to print” displays on the copier touch panel Machine tab.
If Printing in progress displays, the Fiery PRO80 is processing and you must wait until the
Fiery PRO80 reaches the Idle state.

2. Press the Controller button to access the Controller tab (see page 3-4).

3. Select Shutdown Fiery on the Controller tab.

Press to select
Shutdown Fiery

Before accessing internal components, make sure all cables are disconnected from the
back of the Fiery PRO80.

4-8
 4 Accessing internal components

Opening the Fiery PRO80

To service internal components, open the Fiery PRO80 as described in the
following procedure.

TO OPEN THE F IERY PRO 80

WARNING: Never lift the Fiery PRO80 by grasping the top panel. The top panel does not
support the weight of the system.

1. Shut down the Fiery PRO80 (see page 4-6).

2. Remove all cables from the back of the Fiery PRO80.

3. If the Fiery PRO80 is mounted on the optional furniture and the optional monitor is
attached, perform the disassembly instructions in Appendix B, “Servicing the Fiery PRO80
with furniture.”

4. Remove all panels necessary to access the component that you want to access.
For guidelines on which panels to remove, refer to the service procedure for the
component that you want to access.
N OTE : When removing multiple panels from the Fiery PRO80, use the following order:

• Left panel (see page 4-10)

• Right panel (see page 4-10)
• Front panel (see page 4-11)
• Top panel (see page 4-12)
N OTE : Reverse the above order when replacing panels.

5. Place the Fiery PRO80 on a flat surface. Attach an ESD wrist strap before handling internal
parts (see “Precautions” on page xii).

6. Carefully position the Fiery PRO80 so that it is resting on its side and the internal
components are facing up.
Place removed components on a grounded, antistatic surface.

4-9
 4 Service Procedures

TO REMOVE AND REPLACE THE LEFT OR RIGHT PANEL

1. Remove the screws that secure the panel to the back of the chassis.
Set aside the screws so that you can replace them later.

2. Pull the back edge of the panel away from the chassis and lift the panel off the chassis.

Pivot post inside chassis

Right side panel

Left side panel

F IGURE 4-5 Removing/replacing the side panels

3. To replace the panel, fit the front edge of the panel on the pivot post in the chassis.

4. Rotate the panel closed against the back of the chassis and replace the screws that you
removed earlier.
Make sure not to damage the cables as you replace the panel. Fold all the cables inside
the chassis before closing the panel against the chassis.

4-10
 4 Accessing internal components

TO REMOVE AND REPLACE THE FRONT PANEL

N OTE : To remove the front panel, you must first remove the left and right panels.

1. Remove the upper faceplate from the front of the chassis.

Press down to release the two tabs that secure the upper faceplate to the front panel,
and then carefully remove the upper faceplate from the front panel.
N OTE : You must remove the upper faceplate in order to remove the front panel from
the chassis.

2. Pull outward on the tabs that secure the front panel to the chassis, and then lift the
panel off of the chassis.
First remove the two top tabs, then the middle tabs, and then the bottom tabs.

Upper faceplate

F IGURE 4-6 Removing/replacing the front panel

3. To replace the front panel, align the four cutouts in the panel with the power and reset
buttons and front USB ports.

4. Press the panel against the chassis to snap it into place.

Snap the tabs in pairs (first the top tabs, then the middle tabs, and then the bottom tabs).

5. Replace the upper faceplate.

Insert the two standoffs at the base of the faceplate into the chassis, and then carefully
press the faceplate against the chassis to lock the faceplate into place.

4-11
 4 Service Procedures

TO REMOVE AND REPLACE THE TOP PANEL

N OTE : To remove the top panel, you must first remove the left, right, and front panels.

1. Remove the plug from the top panel.

From the cutout in the left side of the top panel, access and loosen the locking bolt,
and then remove the plug.

2. Loosen the top panel.

Slide the top panel a few inches toward the front of the chassis to disengage the hooks in
the panel from the slots in the top of the chassis.
N OTE : You may need to tap the back edge of the panel toward the front of the chassis to
disengage the panel.

3. Detach the UIB cable from motherboard connector J31.

4. Remove the panel from the chassis.

Carefully route the UIB cable out of the hole in the top of the chassis as you remove the
top panel.

Plug

Cutout

UIB cable

Slot (1 of 4)

F IGURE 4-7 Removing/replacing the top panel

4-12
4
5.
Accessing internal components

To replace the top panel, first route the UIB cable through the hole in the top of the
chassis and attach it to motherboard connector J31.

6. Position the top panel on the top of the chassis.

Place the hooks on the underside of the panel into the slots in the top of the chassis, and
then slide the top panel toward the back of the chassis to engage the hooks.
N OTE : You may need to tap the front edge of the panel toward the back of the chassis to
engage the panel completely.

7. Replace the plug on the top panel.

Correctly align the plug and place it into the receptacle on the top panel. Secure the plug
by replacing the locking bolt through the cutout in the left side of the top panel.

4-13
 4
Service Procedures

Removing and replacing boards

This section includes procedures for removing and replacing the following boards:

• Copier interface board

• User interface board
• Motherboard
The Fiery PRO80 is shipped from the factory with a standard board configuration,
as shown in Figure 4-2 on page 4-3. If optional components have been installed, see the
documentation that accompanies the particular option kit.

Copier interface board

The copier interface board provides the print and scan interfaces between the
Fiery PRO80 and the copier.

The copier interface board is installed in connector J12 on the motherboard and occupies
slot 3 on the back panel. The interface connector available at slot 3 connects to a cable
that attaches to the copier.

Copier interface
connector

To top-most PCI-X connector

on the motherboard (J12)

F IGURE 4-8 Diagram of the copier interface board (component side)

4-14
 4 Removing and replacing boards

TO REMOVE THE COPIER INTERFACE BOARD

1. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).
To remove the copier interface board, you must remove the left panel.

2. Make sure that the copier interface cable is removed from the back of the Fiery PRO80.

3. Remove the board mounting bracket screw that attaches the board to the chassis.

4. Remove the copier interface board from motherboard connector J12.

Grasp the board at the front and back edges and gently pull the board straight out of its
motherboard connector.

5. Place the copier interface board in an antistatic bag.

TO REPLACE THE COPIER INTERFACE BOARD

1. Seat the copier interface board in connector J12 on the motherboard (top-most
connector) and secure it to the chassis with the mounting bracket screw that you
removed earlier.
The copier interface board edge connector is keyed to fit only when properly oriented.

2. Reassemble the Fiery PRO80 and verify its functionality (see page 4-59).

4-15
 4 Service Procedures

User interface board assembly

The user interface board (UIB) provides the interface between the Fiery PRO80 and
the user. The front of the UIB contains circuitry for the following:

• Activity lights (amber, green, and red LEDs)

• Display window (LCD)
• Four line selection buttons
• Up and Down buttons
• Menu button
• Jewel lights

The UIB cable is routed from a connector on the back of the user interface board to
connector J31 on the motherboard (see Figure 4-12 on page 4-21).

Activity lights
(LEDs)

Up button pad

Menu button pad Line selection

button pads
Down button pad

Display window

Jewel lights
Front

UIB cable connector J31

Back

F IGURE 4-9 Diagram of the user interface board (front and back)

4-16
 4 Removing and replacing boards

TO REMOVE THE USER INTERFACE BOARD

1. Shut down and open the Fiery PRO80 (see page 4-6).
To access the user interface board, you must remove the left, right, front, and top panels.
N OTE : Be sure to detach the UIB cable from its connector on the motherboard, and then
carefully route the cable out of the hole in the top of the chassis as you remove the
top panel.

2. Turn the top panel over to expose its underside and place it on a padded surface.

3. Detach the UIB cable from the connector on the back of the UIB.
Detach the UIB cable by grasping the cable connector. Avoid pulling on the cable.

4. Remove the four screws that secure the UIB to the underside of the top panel.

5. Remove the UIB from the top panel. Be sure to remove the plastic lens that covers the
display window of the UIB.

Screw (1 of 4)

UIB cable connector

F IGURE 4-10 Removing/replacing the user interface board

6. If you are removing the UIB to replace it with a new board, remove the UIB buttons from
the old UIB (see Figure 4-11 on page 4-18).
When removing the buttons, take care not to damage the pointed tabs that hold the
buttons onto the UIB.

7. Place the UIB in an antistatic bag.

4-17
 4 Service Procedures

TO REPLACE THE USER INTERFACE BOARD

1. If you are installing a new UIB, correctly orient the UIB buttons and mount them on the
new UIB.

The UIB buttons attach directly to the front of the UIB and extend through channels
in the top panel. When correctly positioned, the buttons make contact with the button
pads on the front of the UIB and provide users with manual status and control capability
from the Control Panel.

Use needlenose pliers to pull the button tabs carefully through the anchoring holes in the
UIB until the buttons are secured in place.

F IGURE 4-11 Removing/replacing the UIB buttons

2. Attach the UIB cable to the connector on the back of the UIB (see Figure 4-10 on
page 4-17).

3. Turn the top panel over to expose its underside and place it on a padded surface.

4. Position the plastic lens around the display window of the UIB.

5. Secure the UIB to the underside of the top panel (see Figure 4-10 on page 4-17).
Grasp the UIB in one hand while using the other hand to hold the plastic lens steady
against the UIB display window. Place the UIB in the mounting area of the top panel and
carefully fit the buttons through the cutouts in the top panel as you hold the plastic lens
in place.
Replace the four screws that secure the UIB to the underside of the top panel. Be sure to
use the same screws that you removed earlier.

4-18
4
6.
Removing and replacing boards

If you are replacing the UIB cable with a new cable, do the following:
If present, cut the clamp securing the old cable to the underside of the top panel, and
then remove the old cable. Attach a new UIB cable to the connector on the UIB. If a new
tie-wrap is included in the new UIB cable spare kit, use it to secure the new UIB cable to
the underside of the top panel.

7. Replace the top panel (see page 4-12).

Route the UIB cable through the chassis and connect it to motherboard connector J31
(see Figure 4-4 on page 4-5).

8. Reassemble the Fiery PRO80 and verify its functionality (see page 4-59).

4-19
Service Procedures
4
Service Procedures

Motherboard 4

If you are removing the motherboard in order to replace it with a new motherboard,
review the “Troubleshooting cautions” on page 4-24 and the “Motherboard cautions” on
page 4-25.

The Intel Core 2 Duo 2.13GHZ CPU mounted on the motherboard controls the image
data transferred to and from the copier interface board. The motherboard controls HDD
functions and the communication between the Fiery PRO80 and external devices. The
motherboard has four DIMM sockets. Two sockets contain a 512MB DIMM, for a total
of 1GB of memory (see Figure 4-15 on page 4-34). The motherboard also includes the
following PCI expansion slots (from top to bottom):

• One PCI-Express x8 slot (not used)

• Two PCI-X 1133/100/66Mhz slots
• One PCI-Express x4 slot (not used)
• One 32-bit 33Mhz (3.3V) PCI slot (not used)

Removing the motherboard

The motherboard attaches to the side of the chassis below the power supply. Before you
remove the motherboard, you must remove the following:

• The left panel

• All boards installed on the motherboard
• All cables connected to the motherboard
(These include the motherboard power cable, CPU power cable, front panel fan cable,
HDD data cable, DVD/CD-RW drive ribbon cable, power button cable, reset button
cable, speaker cable, front panel USB port cables, and UIB cable.)

This section also includes information about the following:

• Replacing or adding DIMMs

• Replacing the CPU
• Replacing the battery
• Jumper configuration

Follow ESD and other safety precautions when handling components (see page xiii).

4-20
 4 Motherboard

i
MH MH
26
Key 8 9 10
1 MH
1. PS/2 ports (not used) 19
2. USB ports: Keyboard/mouse/calibration
devices/dongles (options) 2 20
3. Not used (FAN 4)
4. Not used
211
5. Monitor (optional) 3
4
6. Network interface RJ-45 22
(10/100/1000 Mbs)
7. Not used (plugged)
8. CPU power (PW1)
9. CPU fan power (FAN 1)
5
10. Not used (FAN 5)
11. CPU, heatsink, CPU fan
12. Empty PCI-Ex (J42)
13. Copier interface board (J12)
14. Empty PCI-X (J36) 6 11
15. Empty PCI-Ex (J38)
16. Empty PCI (J11)
7
17. Unused LPT (J8)
30
18. Unused FDD (J9)
19. DIMM socket (DDRII 4)
20. DIMM socket (DDRII 3) MH
MH MH
21. DIMM socket (DDRII 2)
22. DIMM socket (DDRII 1) 12
23. Battery (BT1) 31
24. Front panel USB port cable (J43)
25. Front panel USB port cable (J44) 13
26. Motherboard power (PW2) MH 32
27. BIOS chip (U24) 23
27
28. Unused (J30) 14 33
29. DVD drive ribbon cable (IDE)
30. Speaker connection (J6) 34
31. Not used (FAN 2) 35
32. Front panel fan (FAN 3)
33. PWR connection (J37, pins 6-8)
34. RST connection (J37, pins 5-7) 15
35. Not used (J18) 36
36. HDD data cable, SATA (J19) MH
37. Front panel UIB cable (J31) 16 28 37
MH 24 MH
25
MH—Mounting holes 17 18 29

F IGURE 4-12 Diagram of the Fiery PRO80 motherboard

4-21
 4 Service Procedures

TO REMOVE BOARDS AND CABLES FROM THE MOTHERBOARD

1. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).
To access the motherboard, you must remove the left side panel.

2. Remove all boards installed in slots on the motherboard.

Note the slot where each board resides so that you can reinstall the board in the same
slot later.

3. Remove the following cables from the old motherboard:

N OTE : First remove any plastic cable clamp(s) securing internal cables and reusable
tie-wraps, if present.
• Front panel fan cable (FAN3)
• Reset button cable (J37)
• Power button cable (J37)
• Speaker cable (J6)
• Front panel USB port cables (J43 and J44)
• DVD drive cables:
• Ribbon cable from motherboard connector IDE
• 4-pin power supply cable from the back of the drive
• HDD cables:
• Data cable from motherboard SATA connector J19
• HDD power supply cable from the back of the HDD
• UIB cable (J31)
• Motherboard power cable (20-pin, PW2)
• CPU power cable (8-pin, PW1)
For motherboard connector locations, see Figure 4-12 on page 4-21.

4-22
 4 Motherboard

TO REMOVE THE MOTHERBOARD

N OTE : This procedure assumes that you have already performed the procedure
“To remove boards and cables from the motherboard” on page 4-22.

1. Remove the HDD bracket, with HDD attached (see page 4-49).
Remove the screw that attaches the bracket to the shelf. Removing the HDD and HDD
bracket provides the clearance necessary for removing the motherboard. You must also
detach the HDD power cable to remove the HDD.

2. Remove the 10 mounting screws securing the motherboard to the chassis

(for screw locations, see Figure 4-12 on page 4-21).

3. Remove the motherboard from the chassis.

Lift the edge of the motherboard (see Figure 4-13). Make sure that the back panel
connectors on the motherboard clear the chassis while you lift it out of the chassis.
Do not touch the contacts and avoid using excessive force.

Lift the edge of the

motherboard and then
remove it from the chassis

Fan

F IGURE 4-13 Removing the motherboard

4-23
 4
Service Procedures

Replacing the motherboard

Follow the procedures in this section to replace the motherboard. Failure to follow the
instructions in this section may corrupt the system (not easily repaired in the field) or
result in an incomplete installation (see “Error messages” on page 4-33).

Troubleshooting cautions
Observe the following cautions:

• Before deciding to install a new motherboard, consult Chapter 6,

“Troubleshooting.”
Inspect all cables and internal components as outlined in the initial sections of
Chapter 6, “Troubleshooting.” If these inspections do not solve the problem, locate
symptoms in the troubleshooting table beginning on page 6-13, and perform
the suggested actions in the order listed.
• If troubleshooting strategies (checking cables and connections, reinstalling
system software, and so forth) do not solve the problem and you suspect the
HDD or motherboard is faulty, always troubleshoot in the following order.
Troubleshooting in the wrong order will cause the system to malfunction. In general,
it is highly unlikely that both a HDD and the motherboard are defective; therefore,
avoid replacing both to solve one problem. Use the following troubleshooting order:

1. Replace the HDD and install system software.

Always replace a faulty HDD with a new HDD. Transferring a HDD from one
Fiery PRO80 to another is incorrect and strongly discouraged.
2. If the problem persists, reinstall the original HDD in the system, and then
replace the motherboard.

4-24
4
Motherboard

Motherboard cautions
If you have exhausted all other troubleshooting remedies and have determined that you
need to install a new motherboard, be sure to observe the following cautions:

• When installing the motherboard into the chassis, make sure that the flexible
grounding tabs on the cutouts for the network ports make contact with the outside of
the ports. Do not allow the tabs to fold over or become bent inside the ports. The ports
will not function if the tabs are placed improperly.
• Transfer the DIMMs and the CPU from the old motherboard onto the new
motherboard.
• Do not transfer the BIOS chip from the old motherboard onto the new
motherboard.
BIOS chips are not interchangeable.

• Do not reinstall system software.

Reinstalling system software is not necessary when installing a new motherboard and
can result in an error if done before performing the system update.

• Enter Service Mode and make sure that the new motherboard solves the problem
you are troubleshooting before you update the system.
The Fiery PRO80 can remain in Service Mode indefinitely. Use Service Mode to
carefully verify the new motherboard before updating the system.
Updating the system permanently customizes the new motherboard. Once
customized, the motherboard cannot be returned to inventory or installed in another
Fiery PRO80. If the new motherboard does not solve the problem in Service Mode, do
not update the system. Return the new motherboard and unused one-time use dongle
to inventory.
• After you have verified in Service Mode that the new motherboard solves the
problem that you are troubleshooting, update the system using the one-time use
dongle and the Feature Update Software CD.
• Do not remove the one-time use dongle while the system is being updated.
Removing the dongle prematurely will corrupt the dongle. If the dongle is corrupted,
you must contact your authorized service/support center and order a new spare
motherboard kit.

4-25
 4 Service Procedures

TO REPLACE THE MOTHERBOARD

1. If you are installing a new motherboard, do the following:

• Unpack the new motherboard.

• Open the load plate covering the CPU socket (see page 4-38) and remove the
protective plastic cover on the CPU socket on the new motherboard. Later, you will
transfer the protective plastic cover to the CPU socket of the old motherboard to
Protective cover
protect the circuitry.
• Remove the DIMMs from the old motherboard and install them on the new
motherboard (see page 4-34).
• Remove the CPU and cooling assembly from the old motherboard and install them on
the new motherboard (see page 4-36).
When transferring the CPU to the new motherboard, make sure to use the fresh thermal
compound that came with the new motherboard. For more information about the
thermal compound, see page 4-39.
Do not transfer the BIOS chip from the old motherboard onto the new motherboard.
Doing so can damage the Fiery PRO80.

2. Install the motherboard in the chassis.

Angle the motherboard so that the back panel connectors on the motherboard fit into the
cutouts in the back of the chassis (see Figure 4-13 on page 4-23).
I MPORTANT : Make sure that the flexible grounding tabs on the cutouts for the network
ports make contact with the outside of the ports. Do not allow the tabs to fold over or
become bent inside the ports. The ports will not function if the tabs are placed
improperly.
Take care when lowering the new motherboard into the chassis. Do not strike the
motherboard against the metal standoffs attached to the chassis, as doing so can damage
the components on the underside of the motherboard.

3. Align the mounting holes on the motherboard with the standoffs located in the base of
the chassis.

4. Secure the motherboard to the chassis using the 10 mounting screws that you removed
earlier.
Partially tighten each screw before completing tightening any one screw.
Do not overtighten the screws; doing so could damage traces on the motherboard.

You are ready to complete motherboard installation.

4-26
 4 Motherboard

TO REPLACE BOARDS , CABLES , AND COMPONENTS

1. Replace the HDD bracket (with HDD attached; see page 4-51).
You removed the HDD bracket to provide clearance for removing the motherboard.

2. Replace the following cables:

• CPU power cable (8-pin, PW1)

• Motherboard power cable (20-pin, PW2)
• UIB cable (J31; see detail below)
• HDD cables:
• Data cable to motherboard SATA connector J19
• HDD power supply cable to the back of the HDD
N OTE : Connect the thin, black SATA power cable connector to the HDD. Do not
connect the white, 4-pin power cable connector. Connecting both types of power cables
will damage the HDD.
• DVD drive cables:
• 4-pin power supply cable to the back of the drive
• Ribbon cable to the back of the drive and motherboard connector IDE
• Front panel USB port cables (J43 and J44; see detail)
• Speaker cable (J6; see detail)
Make sure that the small triangle on the cable connector is aligned
with pin 1 on J6.

• Power button cable (J37 pins 6 and 8; see detail)

Make sure that the small triangle on the cable connector is aligned
with pin 8 on J37.

• Reset button cable (J37 pins 5 and 7; see detail)

Make sure that the small triangle on the cable connector is aligned
with pin 7 on J37.

• Front panel fan cable (FAN3)

Connections to the motherboard:

Speaker, power button, reset button,
HDD SATA, UIB cable, and front panel
USB port cable.

4-27
 4
3.
Service Procedures

Secure cables as necessary with any plastic cable clamp that you may have removed
earlier.

4. Replace the copier interface board in motherboard connector J12 (see Figure 4-12 on
page 4-21).
Make sure to install the board mounting bracket screw to secure the board to the chassis.
Press down firmly on the top of the board as you insert the screw.
N OTE : Make sure that any unused back panel slots have slot covers installed. Uncovered
slots reduce air flow and may cause the Fiery PRO80 to overheat.

5. If you reinstalled the old motherboard, reassemble the Fiery PRO80 and verify its
functionality (see page 4-59).

6. If you replaced the motherboard with a new motherboard, reassemble the Fiery PRO80
(see page 4-59), and then proceed to “Verifying new motherboard installation and
updating the system” on page 4-28.

N OTE : Do not reconnect any USB dongle(s) (for example, for Impose or Compose) that
may have been connected to the Fiery PRO80 until you verify that the Fiery PRO80 starts
successfully in Service Mode (see page 4-29).

Verifying new motherboard installation and updating the system

After you install a new motherboard and reassemble the system, do the following:

Verify all functionality by using the single-use dongle to enter Service Mode. Be sure to
verify the motherboard functionality in Service Mode before updating the system; do not
update the system prematurely.

Entering Service Mode allows you to make sure that the new motherboard solves the
problem that you are troubleshooting. Service Mode is a temporary state that allows you
to test the motherboard. Service Mode is exited automatically when you expend the
single-use dongle to update the system.

Though Service Mode may not be indicated on the monitor or Control Panel, it is
entered once you power up with a new motherboard installed and the single-use dongle
installed on the USB port.

For detailed instructions, see “To update the system” on page 4-31.

4-28
 4 Motherboard

Entering Service Mode

Use the following procedure after you install a new motherboard but prior to updating
the system.

TO ENTER S ERVICE M ODE AND VERIFY THE SYSTEM

N OTE : This procedure assumes that the Fiery PRO80 is powered off, that no CD is in the
DVD/CD-RW drive, and that you have installed a new motherboard, reassembled the
Fiery PRO80, and attached external cables.
N OTE : Do not insert the Feature Update Software CD into the DVD/CD-ROM drive
yet. You will install the Feature Update Software CD during the update phase
(page 4-31), after you verify the system in Service Mode.

1. Unpack the single-use dongle provided with the new motherboard and connect it to an
available USB port on the front or back panel.

2. Remove all other dongles that may be connected to any other port and set them aside.
Reconnect other dongles only after you verify that the Fiery PRO80 starts successfully
in Service Mode.

Single-use dongle
Connect to an
available USB port

F IGURE 4-14 Connecting the single-use dongle

4-29
 4
3.
Service Procedures

Power on the Fiery PRO80 and allow it to boot up without interruption.

At this point, the Fiery PRO80 is in Service Mode so that you can make sure the new
motherboard solves the problem you are trying to troubleshoot. Service Mode may not
be indicated on the monitor or Control Panel.

4. Connect the Fiery PRO80 to the copier and print a Test Page (see page 3-7).

5. Ask the network administrator to connect the Fiery PRO80 to the network and download a
print job over the network (see Configuration and Setup on the User Documentation CD).

If the problem you are troubleshooting persists, or you are unable to perform steps 4
and 5 (above) while in Service Mode, you may conclude that the old motherboard was
not the source of the problem, and does not need to be replaced. If so, do not update the
system (described below), do not install system software, and do not replace the HDD.
Reinstall the old motherboard and return the new motherboard with the unused
single-use dongle to inventory. For more information about solving system problems, see
Chapter 6.

If installing a new motherboard solved the problem you are troubleshooting and you
are able to print a Test Page and send a print job over the network, you are ready to
update the system. Service Mode ends automatically when you update the system
(see page 4-31).

4-30
 4 Motherboard

Updating the system

After you verify that the system functions properly with the new motherboard, you must
update the system by performing the following procedure.

TO UPDATE THE SYSTEM

N OTE : This procedure assumes that the Fiery PRO80 is fully assembled, powered on,
verified in Service Mode (see page 4-29), and requires an update.

1. Make sure that the single-use dongle is firmly attached to a USB port on the Fiery PRO80.
Make sure that no other dongles are attached to the Fiery PRO80.
If the single-use dongle is not attached:
• Power off the Fiery PRO80.
• Remove all dongles (such as Impose or Compose) and USB devices (except keyboard
and mouse, if present) that may be installed on the front and back of the Fiery PRO80.
• Connect the single-use dongle (see Figure 4-14 on page 4-29).
• Power on the Fiery PRO80 using the power button on the front panel.

2. Insert the Feature Update Software CD into the DVD/CD-RW drive.

3. From the Control Panel, select Reboot System (see page 4-6).
Allow the Fiery PRO80 to shut down and reboot.

4. Select Update System from the following screen.

Update System Select

Exit

Update CD

If an error message displays on the Control Panel, see page 4-33.

5. Select Yes from the following screen.

Continue with YES Select

system update?
NO

4-31
 46.
Service Procedures

Select Yes from the following screen.

Uses: 1. Press Yes YES Select

to update, No to
cancel NO

The update takes approximately 30 seconds while the message “Updating system...DO
NOT power off!” displays on the Control Panel. Do not power off during the update.
Doing so may damage the Fiery PRO80.

7. Select OK from the following screen.

Update OK Select
successful.
Press OK to
continue.

8. Select Exit from the following screen.

Update System
Exit Select

Update CD

The Fiery PRO80 ejects the Feature Update Software CD.

9. When the following screen displays, remove the single-use dongle and the Feature
Update Software CD. The Fiery PRO80 reboots automatically.

Please remove CD.

Installation
The new motherboard is now updated and cannot be used in another system.
Allow the system to reboot without interruption.

10. Wait for the Fiery PRO80 to start up completely.

11. Reattach any other dongle(s) that you may have removed previously.

4-32
4
Motherboard

Error messages
The following error messages may display on the Control Panel LCD if the motherboard
update procedure is not done properly.

Wrong/Missing Dongle !!—A different dongle (for example, the Impose or Compose
dongle)—or no dongle—is attached to a USB port on the Fiery PRO80 during the update
process. The system was not updated. Make sure that only the single-use dongle is
connected to the Fiery PRO80, and then repeat the system update procedure.
Used Dongle—The single-use dongle has already been used to update a system and
cannot be reused. Obtain an unused single-use dongle and repeat the system update
procedure.

4-33
 4
Service Procedures

Replacing parts on the motherboard

This section describes how to remove and replace the DIMM, CPU, and battery on the
motherboard. Before you perform any of these procedures, shut down and open the
Fiery PRO80 (see page 4-6).

DIMMs
The motherboard has four DIMM sockets. The Fiery PRO80 standard memory
configuration populates two sockets, each containing a 512MB DIMM, for a total of
1GB of memory.

N OTE : When installing DIMMs, note the following:

• Different capacity DIMMs look alike. Make sure that you know the capacity of each
DIMM before you install it in a socket.
• Install only approved DIMMs available from your service representative.
• DIMMs must be installed in matched pairs. A matched pair is comprised of two
alternate sockets (see below). DIMMs within a pair must be identical (same capacity
and same number of chips on each side). For example, in a two-DIMM configuration,
populate DDRII 4 and DDRII 2 with DIMMs of identical capacity and the same
number of chips on each side.

• DDRII 4—512MB DIMM

Matched pair • DDRII 3—Empty
• DDRII 2—512MB DIMM
Matched pair • DDRII 1—Empty

DDRII 4: 512MB
DDRII 3: Empty

DDRII 2: 512MB
DDRII 1: Empty

F IGURE 4-15 Motherboard DIMM sockets

4-34
 4 Motherboard

TO REPLACE A DIMM

1. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).
To access the DIMMs, you must remove the left panel.

2. To release a DIMM, push outward on the levers on each side of the DIMM.

Lever

DIMM

Lever

DIMM notch
Socket notch

F IGURE 4-16 Releasing a DIMM

3. Pull the DIMM straight out of the socket.

4. To replace a DIMM, insert the DIMM straight into the socket and close the levers at each
side to lock it into place.

N OTE : The socket is keyed so that the DIMM fits only one way. (See the notches in the
preceding figure.)
Make sure that the entire length of the DIMM (ends and center) is fully seated in the
socket and that the levers close securely around the ends of the DIMM.

5. Reassemble the Fiery PRO80 and verify its functionality (see page 4-59).

4-35
 4
Service Procedures

Motherboard CPU
The CPU is installed in a socket on the motherboard. Before you remove the CPU
from its socket, remove the motherboard from the chassis (see page 4-20), disconnect the
CPU fan cable from the motherboard, and then remove the cooling assembly from the
Fiery PRO80 (see page 4-37). The CPU cooling assembly consists of a fan and a heatsink.

N OTE : Do not remove the CPU fan from the heatsink.

CPU fan

Fastener
(1 of 4)

Fan cable
Peg
(1 of 4)

Heatsink

CPU

Yellow triangle

Load plate open

CPU socket

Yellow triangle

Socket lever in the open position

F IGURE 4-17 CPU cooling assembly

If you remove the CPU from the motherboard in order to install it on a new
motherboard, unpack the new motherboard and remove the protective plastic cover on
the CPU socket. Transfer the protective cover to the CPU socket of the old motherboard
to protect the circuitry. Follow standard ESD precautions while handling the
motherboard and all components.

4-36
 4 Motherboard

TO REMOVE THE COOLING ASSEMBLY

1. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).
To access the CPU, you must remove the left panel.

2. Remove the motherboard (see page 4-20).

Place the motherboard on a padded, static-free work surface outside of the chassis when
removing and replacing the cooling assembly. After you replace the cooling assembly,
inspect the back of the motherboard to verify that the cooling assembly is fully mounted
on the motherboard (see Figure 4-19 on page 4-40).

3. Remove the CPU fan cable from motherboard connector FAN 1.

4. Remove the CPU cooling assembly.

• Insert a flathead screwdriver into the groove on the top of a fastener cap and rotate the
fastener counterclockwise (that is, in the direction of the arrow) to the position shown
below.
• Pull straight up on the fastener cap until the peg is out of the motherboard.
You may need to use moderate force to pull the pegs out of the motherboard.
Be careful not to damage components on the motherboard or the CPU cooling
assembly when pulling up on the fasteners.

Rotate each fastener

to this position.

Groove

Peg

5. Lift the cooling assembly off the CPU socket and set it aside.

Be aware that both the cooling assembly and the CPU may be very hot. You may have to
let the components cool before attempting to remove them.

4-37
 4 Service Procedures

TO REMOVE AND REPLACE THE CPU

1. Unlock the CPU socket lever and raise it into the open position (flex the lever away from
the retention post, and then raise it).

2. Open the load plate (see Figure 4-18 on page 4-38).

3. Grasp the CPU by its edges, lift it out of the socket, and place the CPU in a safe place.

N OTE : If you removed the CPU from the motherboard to install it on a new
motherboard, unpack the new motherboard and remove the protective plastic cover from
the CPU socket. Transfer the protective cover to the CPU socket of the old motherboard
to protect the circuitry.

4. Wipe the contact surface of the CPU (the smooth, gray side of the chip) with a clean,
lint-free cloth to ensure proper contact with the new heatsink.
If you removed the CPU from the motherboard to install it on a new motherboard, make
sure that you completely remove any thermal compound residue on the surface of the
CPU and at the base of the heatsink. It may help to scrape all the residue off of the
surface using the flat edge of something non-conductive.

5. Prepare the CPU socket by ensuring that:

• The socket lever is in the open position.

• The load plate is open.

6. Place the CPU into the socket.

The CPU and the socket are keyed to ensure correct installation. The notches on the
edges of the CPU correspond with the two small posts inside the socket. Align the yellow
triangle on the CPU with the yellow triangle on the socket. Do not force the CPU.

7. Close the load plate.

8. Lower the socket lever and place it in its locked position under the retention post.

CPU

Load plate open Yellow triangle

Yellow triangle Socket lever in

Socket lever in the open position
the locked position

F IGURE 4-18 Removing/replacing the CPU

4-38
 4 Motherboard

TO REPLACE THE CPU COOLING ASSEMBLY

N OTE : Before you install the cooling assembly, completely remove any thermal
compound residue on the surface of the CPU and the base of the heatsink, and then
apply a fresh thermal compound square to the base of the heatsink. When installing the
thermal compound square, make sure to remove the plastic backing on both sides of the
square. Avoid creating any bubbles or wrinkles on the square. Bubbles and wrinkles
reduce the heat-transfer efficiency of the cooling assembly.

1. Prepare the CPU cooling assembly for installation.

• Make sure that the motherboard is placed on a padded, static-free work surface.
• Apply a fresh thermal compound square, as described in the preceding note.
• Rotate fasteners to the position shown in the following illustration by turning them
clockwise (that is, in the opposite direction of the arrow on top of the fastener).
• Ensure that the pin inside each peg is fully retracted upward.
• Align the cooling assembly so that when it is installed, the fan cable easily reaches
the CPU fan power connector FAN 1 on the motherboard.
• Align the pegs over their mounting holes in the motherboard.

Before placing the cooling

assembly on the socket,
rotate each fastener to
this position.

Ensure that each pin is

Peg fully retracted upward
inside its peg.

2. Place the heatsink over the CPU socket.

3. At alternate corners, press down on each fastener to engage the mount on the
motherboard. Engage all four pegs.

N OTE : Do not rotate the fasteners after installation.

Engaging the pegs at alternate corners applies clamping force equally over the CPU and
socket. Avoid using excessive force and take care not to flex the motherboard when you
engage the pegs.

4-39
 4
4.
Service Procedures

Turn the motherboard over and verify that the black pins protrude through the mounting
holes on the underside of the motherboard.

F IGURE 4-19 Inspecting the cooling assembly pins on the underside of the motherboard

5. Connect the CPU fan cable to the motherboard connector FAN 1.

If you are installing a new CPU, secure the slack in the fan cable using a tie-wrap.
The tie-wrap prevents the fan cable from interfering with the CPU fan. Also, make
sure that the connector on the cable is securely connected to the motherboard.

6. Reassemble the Fiery PRO80 and verify its functionality (see page 4-59).

4-40
 4 Motherboard

Motherboard battery
The battery on the motherboard is located at BT1. To replace it, use a 3V manganese
dioxide lithium coin cell battery (Sony CR2032 or equivalent).

CAUTION: There is a danger of explosion if the battery is replaced with the incorrect
type. Replace it only with the same type recommended by the manufacturer. Dispose of
used batteries according to local regulations.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz dürfen
nur vom Hersteller empfohlene Batterien gleichen oder ähnlichen Typs verwendet werden. Verbrauchte Batterien müssen
entsprechend den jeweiligen gesetzlichen Bestimmungen entsorgt werden.
ATTENTION: Il y a risque d’explosion si la pile est remplacée par un modèle qui ne convient pas. Remplacez-la uniquement par
le modèle recommandé par le constructeur. Débarrassez-vous des piles usées conformément aux réglementations locales en
vigueur.
ADVARSEL!: Litiumbatteri - Eksplosionsfare ved fejlagtig håndtering. Batteriet må kun udskiftes med et andet batteri af
samme fabrikat og type. Brugte batterier skal bortskaffes i henhold til gældende regler.
VAROITUS: Paristo voi räjähtää, jos se on vaihdetaan väärän tyyppiseen paristoon. Vaihda paristo ainoastaan laitevalmistajan
suosittelemaan tyyppiin. Hävitä käytetty paristo paikallisten määräysten mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til lokal lovgivning.
VARNING: Risk för explosion om batteriet byts ut mot en felaktig batterityp! Byt bara ut batteriet mot en batterityp som har
godkänts av tillverkaren. Hantera använda batterier enligt lokal miljölagstiftning.
CUIDADO: Existe peligro de explosión si la batería se sustituye por una batería del tipo incorrecto. Sustituya la batería sólo por
una batería del mismo tipo que recomienda el fabricante. Deseche las baterías usadas respetando la normativa local.
ATTENZIONE: Esiste pericolo di esplosione se la batteria viene sostituita con una di tipo non corretto. Sostituirla solamente con
un tipo raccomandato dal produttore. Lo smaltimento delle batterie usate deve essere eseguito secondo le normative locali.
AVISO: Existe o perigo de explosão se a bateria for substituída por uma do tipo incorreto. Substitua somente por uma do tipo
recomendado pelo fabricante. Descarte as baterias conforme as normas locais.
GEVAAR: Er bestaat ontploffingsgevaar indien de batterij door een verkeerd type wordt vervangen. Vervang de batterij
uitsluitend door hetzelfde door de fabrikant aanbevolen type. Ruim gebruikte batterijen op volgens de plaatselijke
voorschriften.

TO REPLACE THE MOTHERBOARD BATTERY

1. Locate the battery on the motherboard (see Figure 4-12 on page 4-21.)

2. Carefully push the clip away from the battery until the socket ejects the battery.
Clip

Battery
Socket

F IGURE 4-20 Motherboard battery

3. Slide the battery out of its socket.

4. To insert a new battery, slide it into the socket so that the positive (+) side of the
battery faces up.

5. Press the battery down into the socket until it snaps into place.
Make sure that the battery is securely installed in the socket.
6. Reassemble the system and verify its functionality (see page 4-59).

7. Configure the time and date in Setup.

4-41
 4 Service Procedures

Motherboard jumpers
The following table shows the factory default configuration for the CMOS jumper.
Not all jumpers are described below. Jumper configurations should not be changed.

Jumper Jumper area Description

(default configuration)
• Clear CMOS and password.
Normal operation = jumper installed on pins 1 and 2.

To reset the CMOS to the BIOS defaults:

1. Shut down and open the Fiery PRO80 (see page 4-6 through
page 4-9).
1 2. Wait 1 minute to allow the motherboard electrical
JP1 2 Default
3 components to fully discharge.
3. Move the jumper to pins 2 and 3.
4. Wait 20 seconds.
5. Move the jumper back to pins 1 and 2.
6. Close the Fiery PRO80 (page 4-59), and then power it on by
pressing the power button on the front panel.

4-42
 4 Fan

Fan
A fan mounted inside the Fiery PRO80 chassis draws air into the Fiery PRO80 to cool
components. The fan runs continuously when the system is on. You should hear the fan
start as soon as you power on the Fiery PRO80. If you do not hear the fan, there may be a
faulty power connection (see page 4-5).

The following procedures describe how to remove and replace the fan.

TO REMOVE THE FAN

1. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).
To access the fan, you must remove the left panel.

2. Remove the fan cable from motherboard connector FAN 3.

3. Release the fan from the fan bracket by bending the hooks on the bracket.

Fan bracket

Fan

Air flow direction

Hook
(1 of 2)

Fan cable extending downward

F IGURE 4-21 Removing the fan

4. Remove the fan from the chassis.

TO REPLACE THE FAN

1. Align the fan.

An arrow on the side of the fan indicates the airflow direction. Make sure that the fan is
positioned so that the arrow points inside the Fiery PRO80 and the fan cable extends
downward toward the motherboard (see Figure 4-21).

2. Press the fan into the bracket until it clicks into place.
Make sure that the hooks on the bracket close over the edge of the fan.

3. Connect the fan cable to motherboard connector FAN 3.

4. Reassemble the Fiery PRO80 and verify its functionality (see page 4-59).

4-43
 4 Service Procedures

Power supply
The fan-cooled 350-watt power supply has an automatic input voltage selection circuit.
The input voltages are 90-135VAC and 180-265VAC.

N OTE : Do not open the power supply for service or troubleshooting. Opening the power
supply will void the warranty.

This section describes how to remove and replace the power supply.

TO REMOVE THE POWER SUPPLY

1. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).
To access the power supply, you must remove the left panel.

2. Remove the power cable from the HDD.

3. Remove the 4-pin power cable from the DVD/CD-RW drive.

4. Remove the 20-pin motherboard power cable from motherboard connector PW2.

5. Remove the 8-pin CPU power cable from motherboard connector PW1.

6. Remove the reusable tie-wrap securing the power cables to the chassis support beam.
Do not cut the tie-wrap. Squeeze the tab to unlock it, and then open it completely and
remove it. You will reattach the tie-wrap later when you replace the power supply.

7. Remove the ferrite that is installed around the HDD power cable.
Carefully pry open the latch on the side of the ferrite and remove the ferrite from the
cable. Set the ferrite aside so that you can replace it later.

4-44
 4 8.
Power supply

Remove three of the four screws that attach the power supply to the back of the chassis
(see Figure 4-22 on page 4-45).

9. While supporting the power supply, remove the fourth screw.

Set the screws aside so that you can replace them later.

10. Lift the power supply out of the chassis.

Carefully gather the power supply cables as you remove the power supply.

Power supply cables

Power supply

Chassis
support beam

Back panel

Screw
(1 of 4)

F IGURE 4-22 Removing/replacing the power supply

4-45
 4 Service Procedures

TO REPLACE THE POWER SUPPLY

1. Support the power supply inside the chassis and align the mounting holes.

2. Attach the power supply to the chassis with the four screws you removed earlier
(see Figure 4-22 on page 4-45).
If you are installing a new power supply, make sure to use the screws that came with it
to attach the new power supply to the chassis.

3. Connect the 8-pin CPU power cable to motherboard connector PW1 (for connector
locations, see Figure 4-12 on page 4-21).

4. Connect the 20-pin motherboard power cable to motherboard connector PW2.

5. Connect the 4-pin power cable to the DVD/CD-RW drive.

6. Install the ferrite around the power cable that connects to the HDD.
Use the ferrite that you removed earlier. Place the ferrite around the cable near the
connector and snap the edges of the ferrite closed.

7. Connect the power cable to the HDD.

Connect the thin, black power cable connector to the HDD. Do not connect the
white, 4-pin power cable connector. Connecting both types of power cables
will damage the HDD.

8. Locate the reusable tie-wrap that you removed earlier and use it to attach the loose
section of the power cable to the chassis support beam (see Figure 4-22 on page 4-45).
Gather the cable against the support beam with the tie-wrap, and then thread the
tie-wrap to secure the cable.

9. Reassemble the Fiery PRO80 and verify its functionality (see page 4-59).

4-46
4
Hard disk drive

Hard disk drive

The factory-installed hard disk drive (HDD) is formatted and loaded with system
software, network drivers, and printer fonts. The HDD is also used to store spooled
print jobs. On FACI-enabled systems, available space on the HDD is displayed in
Command WorkStation.

If you replace the HDD with a new one, you must install system software on the new
HDD. (Spare HDDs are shipped without system software installed.)

Do not replace the HDD and the motherboard at the same time. Doing so in the wrong
order, without updating the system (see page 4-24), will cause the system to malfunction.

It is unlikely that both the HDD and the motherboard are defective. Avoid replacing
both to solve one problem. If troubleshooting strategies (such as checking cables and
connections; see pages 6-3 and 6-4) do not solve the problem and you suspect either the
HDD or the motherboard is at fault, use the following order to troubleshoot: replace the
HDD, install system software, and then check to see if the problem persists. If it does,
perform other procedures, such as replacing the motherboard (see page 4-24).

Proper handling
Improper handling can damage a HDD. Handle HDDs with extreme care.

• Use proper ESD practices when grounding yourself and the Fiery PRO80.
• Keep magnets and magnetic-sensitive objects away from the HDD.
• Do not remove the screws on top of the HDD. Loosening these screws voids
the warranty.
• Never drop, jar, bump, or put excessive pressure on the HDD.
• Handle the HDD by its sides and avoid touching the printed circuit board.
• Allow the HDD to reach room temperature before installation.

HDD problems may be caused by the following:

• Loose or faulty connection

• Faulty data cable
• Faulty hard disk drive

Make sure that you attach an ESD grounding wrist strap and follow standard ESD
precautions before handling Fiery PRO80 components.

4-47
 4Service Procedures

HDD bracket

HDD

N OTE : Copier interface

board and internal cables
are not shown.

F IGURE 4-23 Fiery PRO80 HDD

The HDD is mounted inside a bracket.

If you are replacing the HDD with a new one, you will need:

• The appropriate system software and documentation for the Fiery PRO80 that you
are servicing.
• A compatible version of the user software for the networked computers that will be
printing to the Fiery PRO80.

4-48
 4 Hard disk drive

TO REMOVE THE HDD

1. If you are removing the HDD in order to install a new drive, give the network
administrator the opportunity to print the Job Log and save any custom simulations.
If possible, print the Configuration page and the Font Lists (see page 3-7).

2. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).
To access the HDD, you must remove the left panel.

3. Remove the power supply cable from the HDD.

4. Remove the HDD data cable from the HDD.

5. Remove the screw securing the HDD bracket to the bracket shelf.

6. Slide the HDD bracket off the shelf and lift it out of the chassis (see Figure 4-24).
Unlock the HDD bracket by moving the latch toward the back panel, and then sliding
the bracket off the bracket shelf.
Avoid striking the DIMMs as you remove the HDD bracket.
N OTE : You will encounter slight resistance as you slide the bracket off the shelf.
The resistance is caused by two tension points on the bottom of the bracket. The
resistance helps control the bracket’s movement during removal and installation.

Latch

HDD bracket

Shelf

Tension points Screw

N OTE : Copier interface

board and internal cables
are not shown.

F IGURE 4-24 Removing/replacing the HDD bracket

4-49
 4
7.
Service Procedures

Remove the four screws that attach the HDD to the HDD bracket (see Figure 4-25).
Screw (1 of 4)

HDD

HDD bracket

F IGURE 4-25 Removing the HDD from the HDD bracket

8. Remove the HDD from the HDD bracket and place it in an antistatic bag.
Do not unscrew the screws on the HDD cover. Loosening these HDD screws breaks the
seal and voids the HDD warranty.
Do not touch the drive with magnetic objects (such as magnetic screwdrivers), and avoid
placing items such as credit cards and employee ID cards that are sensitive to magnets
near the HDD.
Replacement HDDs are not shipped with system software pre-installed. After you install
the drive, you must install the appropriate system software.

4-50
 4 Hard disk drive

TO REPLACE THE HDD

N OTE : Do not install a new HDD and a new motherboard at the same time. If you
suspect that the Fiery PRO80 needs a new HDD and a new motherboard, first install the
new HDD and install system software. Then install a new motherboard and perform the
system update procedure (see pages 4-24 and 4-28).

1. If you are installing a new HDD, unpack the drive.

Do not drop, jar, or bump the HDD. Do not touch the HDD with magnetic objects or
place objects sensitive to magnets near the HDD.

2. Position the HDD inside the HDD bracket and align the front-most mounting holes on the
HDD with the four holes in the bracket (see Figure 4-25 on page 4-50).
When correctly installed, the HDD extends about an inch past the rear of the bracket.

3. Replace the four screws that you removed earlier to attach the HDD to the bracket.

4. Slide the bracket all the way onto the shelf and lock it by moving the latch toward the
front panel.
Avoid striking the DIMMs as you replace the HDD bracket.
N OTE : You will encounter slight resistance as you slide the bracket onto the shelf.
The resistance is caused by two tension points on the bottom of the bracket.
The resistance helps control the bracket’s movement during removal and installation.

5. Secure the HDD bracket to the HDD shelf using the screw that you removed earlier.

6. Connect one end of the HDD data cable to the HDD.

7. Connect the other end of the HDD data cable to the appropriate SATA connector on the
motherboard (J19; see Figure 4-12 on page 4-21).

8. Connect the power cable to the HDD.

Connect the thin, black SATA power cable connector to the HDD. Do not connect the
white, 4-pin power cable connector. Connecting both types of power cables will damage
the HDD.

9. Reassemble the Fiery PRO80 (see page 4-59).

10. Connect the cables that you removed from the back panel.

11. If you replaced the HDD with a new HDD, install system software (see page 5-1).
If a startup error displays on the Control Panel when you power on the Fiery PRO80,
check the connections.

12. Verify functionality (see page 4-59).

4-51
 4
Service Procedures

Switch bank assembly

The switch bank assembly attaches to the Component Sled. The switch bank assembly
includes the following components:

• DVD drive
• Power button and cable
• Reset button and cable
• Speaker and cable
• Front USB ports and cables
N OTE : For more information about servicing the DVD drive, see page 4-56.

Guide latch
(1 of 2)

Component Sled Switch bank

assembly with
DVD drive

F IGURE 4-26 Component Sled with switch bank assembly

4-52
 4 Switch bank assembly

TO REMOVE THE SWITCH BANK ASSEMBLY

1. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).
To remove the switch bank assembly, you must remove the left, right, and front panels.

2. Disconnect the following cables:

• DVD ribbon cable from the back of the DVD drive

• 4-pin power cable from the back of the DVD drive
• Power and reset button cables from motherboard connector J37
• Speaker cable from motherboard connector J6
• Front panel USB port cables from motherboard connectors J43 and J44

3. Remove the ferrite that is installed around the front USB port cables near
the motherboard.
Carefully pry open the latch on the side of the ferrite and remove the ferrite from the
cables. Set the ferrite aside so that you can replace it later.

4. Unharness the cables from the cable clamp(s) and tie-wraps inside the chassis.

5. Remove the Component Sled from the chassis (see Figure 4-26 on page 4-52).
Press the guide latches on the sides of the Component Sled and carefully pull the sled out
of its slot in the front of the chassis.

Switch bank assembly

Guide latch Component Sled

(1 of 2)

F IGURE 4-27 Removing/replacing the Component Sled from the chassis

N OTE : Be careful not to damage the EMI gasket around the slot in the chassis. Guide the
cables out of the chassis as you remove the Component Sled to prevent them from
catching or tangling on internal parts.

4-53
 4
6.
Service Procedures

Remove the switch bank assembly from the Component Sled.

• Remove the three screws that attach the switch bank assembly to the Component Sled.
• Pull the switch bank assembly straight out of the Component Sled.

Component Sled

Screw (1 of 3)

Switch bank assembly

F IGURE 4-28 Removing/replacing the switch bank assembly

N OTE : Guide the cables as you remove the assembly from the Component Sled. Be careful
not to damage the EMI gasket around the opening in the Component Sled.

7. If you are removing the switch bank assembly to replace it with a new assembly, remove
the DVD drive (see page 4-57).

4-54
 4 Switch bank assembly

TO REPLACE THE SWITCH BANK ASSEMBLY

1. If it is not already, attach the DVD drive to the switch bank assembly (see page 4-58).

N OTE : Follow the instructions on distancing the DVD drive from the front panel.

2. Install the switch bank assembly in the Component Sled (see Figure 4-28).

N OTE : If you are replacing the switch bank assembly with a new one, discard the cable
extensions that may be provided with the new switch bank assembly.
• Starting with the cables, insert the switch bank assembly through the opening in the
front of the Component Sled. Be sure to fold the EMI gasket under and through the
opening when inserting the assembly.
• Replace the three screws that secure the switch bank assembly to the Component Sled.

3. Install the Component Sled in the chassis (see Figure 4-27).

• Route the cables of the switch bank assembly in through the chassis so that the cables
are within reach of their connectors on the motherboard.
• Slide the sled into the front of the chassis until the guide latches click into place.
N OTE : Be careful not to damage the EMI gasket around the slot in the chassis when
installing the Component Sled.

4. Connect the following cables (see Figure 4-12 on page 4-21 for the location of
connectors on the motherboard):

• DVD power and ribbon cables to the back of the DVD drive
• DVD ribbon cable to motherboard connector IDE
• Power button cable to motherboard connector J37, pins 6 and 8
Make sure that the small triangle on the cable connector is aligned with pin 8 on J37.

• Reset button cable to motherboard connector J37, pins 5 and 7

Make sure that the small triangle on the cable connector is aligned with pin 7 on J37.

• Speaker cable to motherboard connector J6

Make sure that the small triangle on the cable connector is aligned with pin 1 on J6.

• Front panel USB port cables to motherboard connectors J43 and J44

5. Install the ferrite around the two front USB port cables near the motherboard.
Use the ferrite that you removed earlier. Place the ferrite around both cables in between
the two pre-installed tie wraps, and snap the edges of the ferrite closed.

6. Secure the cables with the cable clamp(s) inside the chassis.

7. Reassemble the Fiery PRO80 and verify its functionality (see page 4-59).

4-55
 4
Service Procedures

DVD drive
The DVD drive is attached to the switch bank assembly. The DVD drive is used to install
system software onto the HDD and to archive data onto writable media.

DVD drive

F IGURE 4-29 Fiery PRO80 DVD drive

4-56
 4 DVD drive

TO REMOVE THE DVD DRIVE

1. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).
To remove the DVD drive, you must remove the left, right, front, and top panels and the
switch bank assembly.

2. Remove the 4-pin power supply cable from the back of the DVD drive.

3. Remove the DVD drive ribbon cable from the back of the DVD drive.

4. Remove the Component Sled from the chassis, and then remove the switch bank
assembly from the Component Sled (see page 4-53).

Component Sled

Screw (1 of 3)

Switch bank assembly

5. Remove the four screws that secure the DVD drive to the switch bank assembly.
Set aside the screws so that you can replace them later.

6. Remove the DVD drive from the switch bank assembly.

DVD drive

Screw
(1 of 4)
Switch bank assembly

F IGURE 4-30 Removing/replacing the DVD drive

4-57
 4 Service Procedures

TO REPLACE THE DVD DRIVE

1. Install the DVD drive in the switch bank assembly.

N OTE : To make sure the DVD drive does not touch the front panel in the reassembled
system, you must:
• Loosen the screws that attach the DVD drive to the switch bank assembly, push the
DVD drive as far back as possible within the switch bank assembly (less than a
millimeter), and then re-tighten the screws.
DVD drive
Switch bank assembly
Push the DVD drive
all the way backward.

• Loosen the screws that attach the guide latches to the sides of the Component Sled,
reposition both guide latches as far forward as possible, and then re-tighten the screws.

Component Sled

Guide latch (1 of 2). Adjust

both guides on the
Push the guide latches
Component Sled.
all the way forward.

2. Install the switch bank assembly in the Component Sled, and then install the Component
Sled in the chassis (see page 4-55).

3. Attach the 4-pin power cable and DVD drive ribbon cable to the back of the DVD drive.
Make sure that the other end of the DVD drive ribbon cable is connected to
motherboard connector IDE.

4. Reassemble the Fiery PRO80 and verify its functionality (see page 4-59).

4-58
 4 Restoring and verifying functionality after service

Restoring and verifying functionality after service

Before you leave the customer site, make sure that you complete the following steps.
If you cannot complete a step, determine the reason and correct the problem before
continuing. For more information, see Chapter 6, “Troubleshooting.”

TO REASSEMBLE THE F IERY PRO 80 AND VERIFY FUNCTIONALITY

1. Reseat all boards, cables, connectors, and other parts loosened or removed
during service.
When routing cables inside the Fiery PRO80, make sure that:
• Cables are securely installed after routing cables
• Cable routing does not interfere with the operation of internal components or interfere
with removing or replacing components
• Cables are not tangled or looped around internal circuit boards or components
(such as capacitors and resistors)
• Cables do not lie on or against any internal heating element
• Cables do not interfere with opening or closing Fiery PRO80 panels
• Cable slack is secured with a tie-wrap

2. Restore the Fiery PRO80 to the upright position.

3. Replace any panels that you removed earlier, as described in “Opening the Fiery PRO80”
on page 4-9.

4. If you replaced the motherboard, make sure that the new motherboard solves the
problem you are troubleshooting, and then update the system (see page 4-31).

5. If the Fiery PRO80 is to be mounted on the optional furniture with the optional monitor,
see the reassembly instructions in Appendix B, “Servicing the Fiery PRO80 with
furniture.”

6. Connect the power cable to the Fiery PRO80 (see page 2-7).

7. Connect the Fiery PRO80 to the copier (see page 2-7).

4-59
 48.
Service Procedures

Print the Test Page and Configuration page (see page 3-7).

• If the Fiery PRO80 does not start up, look up startup problems on page 6-13.
• If pages do not print, verify that the interface cables are properly connected
(see printing problems on page 6-21).
• If image quality is poor, test the copier. (See the service documentation that
accompanies the copier.)

9. Connect to the network (see page 2-7).

10. Ask the network administrator to download a test job over the network.
If the job does not print or has poor image quality, see printing problems in Table 6-2
on page 6-21 and the Troubleshooting sections of the user documentation located on the
User Documentation CD.

4-60
Chapter 5:
5
Overview

This chapter describes how to install system and user software on the Fiery PRO80 HDD.
System and
User Software Overview
The installation procedure included in this chapter can be used to install software on
systems with or without a monitor connected.

If you must reinstall system and user software when servicing the Fiery PRO80, use the
latest System Software and User Software DVDs.

Before you install system and user software

When installing software, keep in mind the following:

• Jobs—All jobs in all print queues and all jobs archived locally on the Fiery PRO80
HDD are deleted when you install system software. To save jobs, ask the network
administrator to archive them to a CD or a location on the network, so that the jobs
can be imported back into the Fiery PRO80 queue after system software installation.
For more information, see Command WorkStation Help.
N OTE : Notify the network administrator at the customer site that some archived jobs may
no longer print after you install an updated version of the system software.
• Job Log—The list of jobs in the Job Log and any jobs in the queues are deleted
when you install system software. The network administrator can use Command
WorkStation to save a current list of jobs (not the actual jobs) from the Job Log.
• Fonts—All fonts on the HDD are deleted when you install system software. Resident
fonts are reinstalled when you reinstall system software. Any customer-supplied fonts
must be reinstalled by the network administrator using Command WorkStation.
To determine which additional fonts were downloaded to the Fiery PRO80, print the
Font List before you install the system software and again after you complete the
system software installation. Any fonts not listed after installation must be reinstalled.
For more information, see Utilities on the User Documentation CD.

• Configuration—The existing Setup configuration is lost when you install system

software. Make sure that you print a Configuration page before you install system
software so that you can reconfigure the settings in Setup (see page 3-7).
• User documentation—All user documentation files resident on the Fiery PRO80 are
deleted when you install system software. If user documentation is resident on the
Fiery PRO80, remind the site administrator to reinstall the documentation files after
you install system software.

5-1
 5
System and User Software

• Custom simulation and output profiles––Custom simulation and custom output

profiles saved on the HDD are deleted when you install system software. Ask the site
administrator to save a copy of any custom profiles to a CD or network location before
you install software. For more information, see Color Printing, Fiery Color Reference,
and Workflow Examples on the User Documentation CD.
• Monitor profiles—Monitor profiles saved to the HDD are deleted when you install
system software. Monitor profiles for the Fiery PRO80 monitor are automatically
reinstalled when you reinstall Command WorkStation on the system.
• System software updates—All updates to system software (Windows OS and Fiery
System Software) that are available for the Fiery PRO80 and installed from any source
(for example, System Updates (see page 5-5), patches provided on CD, or downloaded
by the customer) are deleted when you install system software.
• Compatibility—When upgrading the system software, make sure that the latest
user software is installed on all computers that print to the Fiery PRO80. Using
incompatible versions of system and user software may result in system problems.

Installing system and user software

Fiery PRO80 system and user software is provided on the following media:

• System Software DVD—contains the Windows XPe operating system software and
the Fiery PRO80 system software
• User Software DVD—contains the Fiery PRO80 user software
Install system and user software in the following cases:

• The HDD is replaced.

• The Fiery PRO80 needs to be updated to a more recent version of the system software.
• The language used on the system needs to be changed.
System software installation takes approximately 50 minutes (not including the time
required to configure Setup).

5-2
 5 Installing system and user software

TO INSTALL SYSTEM AND USER SOFTWARE

N OTE : Notify the network administrator at the customer site that some archived jobs may
no longer print after you install an updated version of system software.
Software installation takes approximately 50 minutes (not including the time needed to
configure Setup).

1. If you have not done so already, allow the network administrator the opportunity to
print the Job Log. Also, print the following (if possible):

• Configuration page—lists any installed options and records the customer’s current
Setup configuration.
• Font List—lists the fonts currently on the HDD. Along with the fonts provided in
system software, the customer may have installed additional fonts.

2. Remove all USB devices and dongles (if any) that may be connected to any Fiery PRO80
USB ports (except a keyboard, mouse, or external DVD drive, if present).
The system may hang if USB devices or dongles are connected to Fiery PRO80 USB ports
during software installation.

3. Insert the System Software DVD into the DVD/CD-RW drive.

N OTE : If you installed a new HDD, power on the system, insert the System
Software DVD, allow the system to boot from the System Software DVD, and then
proceed to step 5.

4. From the Control Panel (or the Start menu, if a monitor is connected), reboot the
Fiery PRO80.
Allow the system to reboot. This takes approximately one minute. Do not push any
buttons during this time.

5. At the message “All data will be deleted?” select Yes to continue.

6. When the Select Language screen displays, select a language.

Wait as messages display describing the installation process. This segment takes
approximately six minutes.

7. At the message “System software is copied to the system. Remove media and press OK to
reboot,” remove the System Software DVD, and then select OK.
During this segment, the Fiery PRO80 reboots several times. Various messages display as
the installation process continues. This segment takes approximately 25 minutes.

5-3
 58.
System and User Software

At the message “Please insert User Software to continue installation,” insert the User
Software DVD into the DVD/CD-RW drive, and then select OK to reboot the Fiery PRO80.
During this segment, the message “Copying user software to Fiery shared folder.
Please wait” displays, followed by other messages describing the user software installation
process. This segment takes approximately 15 minutes.
During this segment, the following installations are performed:
• The entire contents of the User Software DVD are copied to a shared folder on the
Fiery PRO80 HDD, in e:\efi\user_sw.
After installation, when the Fiery PRO80 is connected to the customer’s network.
Users can access the user software in the shared folder and install it on client computers

• User software is installed on the Fiery PRO80.

When user software installation is completed, the Fiery PRO80 reboots automatically.

9. At the message “User Software installation complete. Remove media. System will
reboot,” remove the User Software DVD.
The system ejects the User Software DVD and reboots automatically. This segment takes
approximately two minutes. Wait for the system to boot completely and for Idle to
appear on the Fiery PRO80 Control Panel.
N OTE : If the message “Check copier power and cable” displays on the Fiery PRO80
Control Panel (and the optional monitor, if present), verify that the copier interface cable
is connected correctly to the copier and the Fiery PRO80, and that the copier is on.

10. If the FACI option is present:

• When the Log On to Windows dialog box appears on the monitor, type Administrator
in the user name field, type Fiery.1 in the password field, and then click OK.
Type Fiery.1 exactly. The password is case-sensitive; for example, fiery.1 will not work.

11. Configure Setup using one of the following methods:

• Using the copier touch panel—(assumes the Fiery PRO80 is connected to the copier)
From the copier touch panel, access the Controller tab, select Setup, and then
configure Setup using the Configuration page that you printed earlier.
• Using Command WorkStation—(assumes a monitor is connected to the
Fiery PRO80.) Choose Setup from the Server menu, and then configure Setup using the
Configuration page that you printed earlier.
N OTE : Bypass any settings if it is more appropriate for the network administrator to set
them. For more information, see Configuration and Setup on the User Documentation
CD. The system reboots after you exit Setup.

12. If user documentation was stored on the Fiery PRO80, advise the site administrator to
reinstall the documentation files from the User Documentation CD.

5-4
5
13.
Installing system and user software

Reinstall any required software patches:

• If you reinstalled the same version of system software, be sure to reinstall all software
patches that were previously installed on the Print Server. For a list of previously
installed patches, see the Configuration page that you printed earlier.
• If you installed an upgraded version of system software (for example, version 1.0 to
version 2.0), contact your authorized service/support center for a list of valid software
patches. Some or all of the patches listed on the Configuration page that you printed
earlier may no longer be valid. Before installing a patch, be sure to verify with your
authorized service/support center that it is valid for your system version. Installing an
invalid patch may result in system corruption.
Software patches may be accessed from one or more of the following locations:
• System Updates—On the Print Server monitor (if present), choose Start > All
Programs > Fiery > System Updates, and then click Check Now. (For more
information, see “System updates” below.)
• “Check for Product Updates”—In a Web browser, connect to the IP address of the
Print Server, click the Configure tab, and then click “Check for Product Updates.”

14. Reinstall fonts or custom simulations that may have been deleted when you installed
the software.

System updates
Advise the network administrator at the customer site that the System Updates feature
available through the Start menu on FACI-enabled systems allows customers to accept
installation of certain software updates from a secure site on the Internet. By default,
the feature is configured to display a notification on the monitor (if the FACI option is
present) that software updates are available for the Fiery PRO80. You can also check for
system updates via the monitor by choosing Start > All Programs > Fiery > System
Updates, and then click Check Now. Depending on how it is configured, System
Updates operates manually or automatically. For more information about how to
configure System Updates, see Configuration and Setup on the User Documentation CD.

5-5
Chapter 6:
6
The Troubleshooting process

This chapter identifies the source of common problems that may occur with the
Fiery PRO80 and suggests ways of correcting the problems.
Troubleshooting
The Troubleshooting process
The Fiery PRO80 is a server for copiers, and is generally part of a configuration like the
one shown below. Problems may occur in one of three areas:

• Inside the Fiery PRO80

• In the interface between the Fiery PRO80 and the copier
• In the interface between the Fiery PRO80 and the workstations or computers to which
it is connected

*
*
Copier

Fiery PRO80

Networked computers
or workstations

F IGURE 6-1 Troubleshooting the system

This chapter does not attempt to provide troubleshooting information for attached
computers such as PCs or Mac OS computers, for copiers, or for extensive networks.
Refer problems in these areas to the appropriate service departments and network
administrators.

When performing the service procedures described in this chapter, follow the precautions
listed in “Precautions” on page xii.

The terms “replace” and “replacing” are typically used throughout this guide to mean
reinstallation of existing components. Install new components only when necessary.
If you determine that a component you have removed is not faulty, reinstall it.

6-1
 6
Troubleshooting

Preliminary on-site checkout

Most problems with the Fiery PRO80 are caused by loose board or cable connections.
This section describes the quick checks that you can do to locate and fix obvious
problems. It describes how to eliminate any problems with external connections to the
back of the Fiery PRO80, and then addresses checking internal board and cable
connections. Check external and internal connections before replacing any components.

N OTE : Verify that the network is functioning, no unauthorized software or hardware is

installed on the Fiery PRO80, and that no problems have occurred with a particular print
job or application. The on-site administrator can help you verify these issues.

For problems that persist after you check the external and internal connections, this
section provides a comprehensive list of internal and external checks that may help you
fix the problem.

This section includes the following:

• “Checking external connections” on page 6-3

Describes the quick checks that you can do to make sure that the problem is not
caused by a loose connection at the back of the Fiery PRO80.

• “Checking internal components” on page 6-4

Describes the quick checks that you can do to make sure that the problem is not
caused by a loose board or cable connection inside the Fiery PRO80.

• “Inspecting the system” on page 6-5

Provides a more comprehensive checklist for checking the Fiery PRO80 internally and
externally. If your initial checks fail, complete this checklist before concluding that you
need to replace a cable or component.

To troubleshoot problems that present specific symptoms, see Table 6-2 on page 6-13.
Locate symptoms listed in the table to help you determine possible causes and steps to
remedy them.

6-2
 6 Preliminary on-site checkout

Checking external connections

Before removing the side and front panels of the Fiery PRO80 to check internal
components, eliminate the most obvious sources of problems. Make sure that:

• All interface cables to the system are plugged into the proper connectors
(see Figure 6-2).
• The power cable is plugged into the wall power outlet.
• The LED on the network port is blinking to indicate network activity.

Control panel

DVD drive
Power cable
Power button
USB ports
Not used

Not used
Keyboard/mouse/dongles/
calibration devices (options)
Not used
Monitor (option)

Network port (RJ-45)

Not used (plugged)

Copier interface connector

Front panel Back panel

F IGURE 6-2 Copier interface cable connections

If all the connectors are properly in place and the power is on, proceed to the next stage
of troubleshooting.

6-3
 6 Troubleshooting

Checking internal components

To check the internal components, you must remove the side and front panels of the
Fiery PRO80.

Before you remove the Fiery PRO80 panels, be aware of the safety precautions you should
take when handling the Fiery PRO80. Use ESD precautions when handling printed
circuit boards and electronic components. To review the safety precautions, see
“Precautions” on page xii.

See the disassembly procedures on page 4-6 and the reassembly procedures on page 4-59.

TO CHECK INTERNAL COMPONENTS

1. Shut down and open the Fiery PRO80 (see pages 4-6 and 4-9).

2. Before you touch any components inside the Fiery PRO80, attach a grounding strap to
your wrist and discharge any static electricity on your body by touching a metal part
of the Fiery PRO80.

3. Inspect the inside of the Fiery PRO80 (see Figure 4-2 on page 4-3).
Make sure that no foreign materials have been dropped into the chassis.
• Look for obviously loose boards and reseat each board securely in its connector on
the motherboard.
• Look for obviously loose cables and reseat each cable connector firmly.
• Make sure that each connector is properly aligned with its mating connector. If the
pins are offset from each other, the affected board will not function properly.

4. Reassemble the Fiery PRO80 and verify its functionality (see page 4-59).

6-4
 6 Preliminary on-site checkout

Inspecting the system

If your initial checks of the cable and board connections do not fix the problem, you may
need to inspect the system on a component-by-component basis, as described
in Table 6-1. A comprehensive inspection allows you to verify that each hardware
component is properly installed and configured, and helps you avoid replacing expensive
components unnecessarily.

If the system you are servicing does not meet a condition listed in Table 6-1 and it is not
obvious what action(s) you should take to fix the problem (for example, if the system
hangs before reaching Idle), locate the symptom in Table 6-2 on page 6-13 and perform
the suggested action(s) for the condition.

T ABLE 6-1 Verifying the system

Conditions to verify Part and additional page references

When a problem occurs, verify that: Back panel external connectors, chassis fans,
• Power cable is connected properly into the power outlet. and power button, page 6-3 and page 6-4

• Chassis fans are operating.

• Network link activity LED on RJ-45 connector is blinking.
• All external cables required are present, in correct connectors,
and well-seated.
• Cables, cable connectors, and mating connectors appear
undamaged.

If a problem occurs at power up or reboot, verify that: Control Panel, page 3-1
• Activity light on the Control Panel illuminates.
• Display window lights up.
• The system does not hang, nor do error messages occur
before the systems reaches Idle.
• After the system reaches Idle, the Control Panel buttons function.

6-5
 T ABLE 6-1
6 Troubleshooting

Verifying the system

Conditions to verify Part and additional page references

• All replaceable parts are: Chassis
• Present
• Properly aligned
• Installed securely
• Installed on the appropriate site
• The correct part for the system
• Properly configured, if configurable (such as HDD jumper)
• Appear undamaged
• Chassis and contents have not been tampered with.
• Chassis does not contain any foreign objects.
• Motherboard, including components and traces, appears Motherboard (with the Feature Update Software
undamaged, and no foreign objects are evident. CD and single-use dongle), page 4-20
• CPU is present, well-seated, and appears undamaged.
I MPORTANT : When
• CPU cooling assembly is well-aligned and firmly attached. replacing the
• Each fan required (including fan cable) is well-positioned motherboard, carefully
(not upside down), installed in the correct connector, and review the cautions on
appears undamaged. page 4-24.
• Boards required on the motherboard are present, well-seated,
and in the correct slots.
• Each DIMM is well-seated.
• Battery is installed.
• BIOS is well seated.

• Each DIMM is well-seated. DIMMs for Fiery PRO80, page 4-34

• DIMM edge connectors are not oxidized.

Each board required is: Copier interface board, page 4-14

• Present
• Installed in the correct slot
• Well-seated
• Appears undamaged

Required cables (if applicable) are:

• Present
• Firmly connected in the correct connectors
• Appear undamaged

6-6
T ABLE 6-1
6 Preliminary on-site checkout

Verifying the system

Conditions to verify Part and additional page references

User interface board (UIB) is: User interface board page 4-16
• Present
• Correctly attached to its bracket
• Appears undamaged

UIB cable is:

• Present
• Firmly connected in the correct connector on the
motherboard and the back of the UIB
• Appears undamaged
CPU is: CPU with cooling assembly, page 4-36
• Present
• Well-seated
• Appears undamaged

The CPU cooling assembly is:

• Well-aligned
• Firmly attached
Fan is: Front panel fan, page 4-43
• Properly positioned (not backwards)
• Installed in the correct connector
• Fan, fan cable, cable connector, and mating connector
appear undamaged

The power supply required is: Power supply, page 4-44

• Present
• Correctly installed
• Appears undamaged

Cable connectors are:

• Firmly connected
• Appear undamaged
• Installed in the correct devices

6-7
 T ABLE 6-1
6 Troubleshooting

Verifying the system

Conditions to verify Part and additional page references

The HDD required is: Hard disk drive (HDD), page 4-47
• Present
• Correctly installed
• Appears undamaged
• Jumpered as the master (primary) according
to label

HDD data cable is:

• Present
• Firmly connected in correct connector on the motherboard
• Appears undamaged
The drive required is: DVD drive, page 4-56
• Present
• Correctly installed
• Appears undamaged
• Jumpered as the master (secondary) according
to label
• Activity LED lights on power up

DVD ribbon cable is:

• Firmly connected to motherboard J13
• Appears undamaged

6-8
T ABLE 6-1
6 Preliminary on-site checkout

Verifying the system

Conditions to verify Part and additional page references

Each cable required is: UIB cable, page 4-21
• Present
• Installed in the correct connector
• Well-seated
• Appears undamaged (including connectors)
HDD data cable, page 4-21

Copier interface cable, page 2-7

DVD drive ribbon cable, page 4-21

Power cable(s), page 2-7

6-9
 T ABLE 6-1
6 Troubleshooting

Verifying the system

Conditions to verify Part and additional page references

If included in the system, the required mouse, monitor, and keyboard For the following items, see the document
are present and appear undamaged. The mouse and keyboard are that accompanies the FACI kit, if applicable.
connected to the correct ports on the Fiery PRO80 back panel. • Mouse (if applicable)
The cables required are:
• Present
• Installed in the correct connector
• Monitor (if applicable)
• Well-seated
• Appear undamaged (including connectors)

• Keyboard (if applicable)

• Monitor power cord

(not shown)

6-10
 6 Preliminary on-site checkout

Normal startup sequence

When you turn on or reboot the Fiery PRO80, the system runs the following startup
routine on the Fiery PRO80 Control Panel. The routine takes approximately two minutes
to complete.

N OTE : The following description is approximate. The screens, times, and sequences you
observe may differ slightly.

1 Code in motherboard BIOS 2 Windows operating system 3 System software on the HDD
initializes and configures establishes communication completes startup process.
areas on the motherboard. with Fiery PRO80 devices. The Fiery PRO80 is at Idle.

Power on

Activity light Activity light Activity light Activity light

blinks orange blinks orange blinks green is off

S TA R T I N G U P. . . S TA R T I N G U P. . .

Server name
10 seconds 30 seconds 1 minute

F IGURE 6-3 Normal startup sequence

6-11
 6
Troubleshooting

Error messages and conditions

To address specific error messages or conditions, see Table 6-2 on page 6-13. Use the
table to locate the problem or symptom that you want to fix, read about the possible
causes, and then perform the suggested actions to solve the problem.

N OTE : Do not replace the HDD and the motherboard at the same time. Doing so in
the wrong order, without updating the system, will cause the system to malfunction.
It is unlikely that both the HDD and the motherboard are defective. Avoid replacing
both to solve one problem. If troubleshooting strategies (checking cables and
connections, and so forth, see pages 6-3 and 6-4) do not solve the problem and you
suspect either the HDD or the motherboard are at fault, use the following order to
troubleshoot: replace the HDD, install system software, and then check to see if the
problem still exists. If it does, perform other procedures, such as replacing the
motherboard.

If replacing a component does not correct the problem, make sure that you reinstall
the old component in the Fiery PRO80.

6-12
T ABLE 6-2
6 Error messages and conditions

Fiery PRO80 error messages and conditions

Symptom Possible cause Suggested action

Beep codes during startup

1 beep No error—the Fiery PRO80 is starting None

up normally.

1 beep, followed by 3
beeps, followed by 3 Missing, unmatched, incorrect, Check for missing, unmatched, incorrect, or faulty DIMMs,
beeps, followed by or faulty DIMMs and then reseat the DIMMs to remove any oxidation on the
1 beep. connector (see page 4-35).

Startup
Fiery PRO80 does not start Possibly one of the following: 1. Recheck all cables and connections.
and the Control Panel • The Fiery PRO80 is powered off. 2. Check power to the DVD drive.
is black.
• Power cable is not plugged into the If the LED on the drawer is lit during startup and you
Activity light status: power connector on the Fiery PRO80 can eject the DVD drive tray, the drive is receiving power
Off. back panel or to the wall power from the power supply.
outlet. 3. Listen for the power supply fan and feel for air at the back
N OTE : If the Activity light of the unit where the power supply is located.
• UIB cable is not connected to the
is solid yellow while the If air is not coming from the power supply fan and the
motherboard, the user interface
Control Panel is black, DVD drive is not receiving power, isolate possible faulty
board, or both.
the Fiery PRO is in Sleep
80
power cable as follows:
Mode. • Faulty power cable.
• Power on using a different power cable.
• Power cable is not plugged into the
power connector on the Fiery PRO80 • Install a new or “known good” power supply.
back panel or to the copier’s internal 4. Check the back panel fan vent and feel for air coming out
power connector. of the back of the system.
• Faulty power supply (power supply If air is coming out of the power supply fan vent but is
may not be supplying power to not coming out of the back panel fan vent and the
the motherboard). DVD drive is not receiving power, the motherboard may
be faulty. You may need to replace the motherboard (see
• Faulty motherboard (motherboard
page 4-20).
power plane may not be supplying
power to components).

6-13
T ABLE 6-2
6 Troubleshooting

Fiery PRO80 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Startup (cont.)
Fiery PRO80 is getting • UIB cable is not connected to the 1. Recheck all cables and connections.
power, but the Control motherboard, the user interface 2. Use a different UIB cable.
Panel is black. board, or both.
3. If the problem persists and you verify that the power
Activity light status: • Faulty UIB cable. supply and motherboard are functioning properly as
Off. described above, replace the user interface board
• Faulty user interface board.
(see page 4-16).

Following installation of a • System software requires an Wait 5 minutes, power off using the power button,
new user interface board, additional reboot to synchronize wait 10 seconds, and then press the power button
the Control Panel remains with the firmware on the new to power on again.
blank, yet backlit for user interface board.
more than five minutes.
Activity light status:
N/A.

NOT following Possibly one of the following: 1. Recheck all cables and connections.
installation of a new • Faulty BIOS 2. Reboot the Fiery PRO80.
user interface board,
• Faulty motherboard 3. If the problem persists, replace the motherboard
system stops responding (see page 4-20).
at this screen:

Activity light status:

Off.

System stops responding Problem with the Fiery application. 1. Recheck all cables and connections.
at this screen: 2. Reboot the Fiery PRO80.
3. If the problem persists, reinstall system software
(see page 5-1).
S TA R T I N G U P. . .

Activity light status:

Blinking green.

6-14
T ABLE 6-2
6 Error messages and conditions

Fiery PRO80 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Startup (cont.)
Control Panel screen Possibly one of the following: 1. Recheck all cables and connections.
and Activity light • Wrong, missing, incorrectly 2. Reboot the Fiery PRO80.
appear as follows: connected, or faulty DIMM(s) 3. If the problem persists, verify that the DIMMs are
• Faulty motherboard installed as described in the DIMM section on page 4-34.
DIMMs must be installed in matching pairs in alternating
sockets. Check for incorrect type, wrong capacity, missing,
or faulty DIMM(s). Reseat the DIMM(s) to remove any
Activity light status: oxidation on the connector (see page 4-34).
Off, then 4. If the problem persists, you may need to replace the
solid red. motherboard (see page 4-20).

Control Panel screen Possibly one of the following: 1. Reboot the Fiery PRO80.
and Activity light • Faulty disk in the DVD drive 2. If the problem occurs when you are trying to install
appear as follows: software from bootable media (DVD or CD), the media
• Faulty motherboard may be damaged. Try another DVD or CD.
3. If the problem persists, replace the motherboard.
S TA R T I N G U P. . .
(see page 4-20).

Activity light status:

Blinking amber,
then solid red.

Control Panel screen Possibly one of the following: 1. Recheck all cables and connections. Make sure that
and Activity light the HDD data cable is connected to the correct SATA
• Faulty or incorrectly connected port (J19) on the motherboard (see Figure 4-12 on
appear as follows: HDD data cable page 4-21).
• HDD power cable disconnected 2. Reboot the Fiery PRO80.
S TA R T I N G U P. . .
• Faulty HDD 3. If the problem persists, replace the HDD SATA cable
• Faulty motherboard (see Figure 4-4 on page 4-5).
Activity light status: 4. If the problem persists, replace the HDD (see page 4-47).
Blinking amber.
If replacing the HDD does not correct the problem,
reinstall the old HDD in the system.
5. If the problem persists, replace the motherboard.
(see page 4-20).

6-15
T ABLE 6-2
6 Troubleshooting

Fiery PRO80 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Startup (cont.)
Control Panel screen Problem with the Windows 1. Recheck all cables and connections.
and Activity light operating system. 2. Reboot the Fiery PRO80.
appear as follows:
3. If the problem persists, reinstall system software
(see page 5-1).

S TA R T I N G U P. . .

Activity light status:

Blinking green,
then solid red.

Activity light status Possibly one of the following: 1. If you suspect that the problem may be caused by
progresses from solid a print job, try printing a different job.
• Problem with the system software
green to solid red. 2. Recheck all cables and connections.
• Print job is corrupt or too large
Activity light status: 3. Reboot the Fiery PRO80 and check whether the CPU cooling
Solid green, then • Faulty UIB cable assembly fan is operating. If the fan is properly connected
solid red. • CPU overheated to the motherboard, but does not operate, replace the
cooling assembly.
• Faulty motherboard
4. If the problem persists, reinstall system software
(see page 5-1).
5. If the problem persists, try connecting another UIB
cable (see page 4-16).
6. If the problem persists, replace the motherboard
(see page 4-20).
Control Panel Messages
Check copier power & Possibly one of the following: 1. Make sure that the copier is powered on and is ready
cable appears on the to print.
• Problem with the connection
Fiery PRO80 Control panel between the Fiery PRO80 2. Make sure that the copier interface cable is the correct
(and the optional monitor, and the copier type and is correctly connected to both the copier and
if present). the Fiery PRO80.
• The copier is not powered on
3. If the problem persists:
• The copier is on, but is not • Recycle power on the copier.
ready to print
• Recycle power on the Fiery PRO80 by shutting down through
the Functions menu, waiting 10 seconds, and then
powering the Fiery PRO80 back on (see page 3-7).
4. If the problem persists, replace the copier interface cable
(see page 2-7).
5. If the problem persists, replace the copier interface board
(see page 4-14).
6. If the problem persists, you may need to service
the copier.

6-16
T ABLE 6-2
6 Error messages and conditions

Fiery PRO80 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Control Panel Message (cont.)
Unknown platform An attempt is made to install system Update the system using the one-time use dongle and the
displays on the software after installing a new Feature Update Software CD.
Control Panel. motherboard, but before updating
the system.
No Service Dongle Dongle is removed from a USB port Connect the one-time use dongle to an available USB port.
displays on the while the system is in Service Mode.
Control Panel.
Used Dongle displays The dongle has already been used to Obtain an unused dongle and try again.
on the Control Panel. update a system and cannot be reused.
Wrong/Missing Dongle !! Possibly one of the following: 1. Make sure that the dongle is the correct type and is firmly
displays on the connected to an available USB port and that no dongle
• When updating the system after other than the single-use dongle is connected to the
Control Panel installing a new motherboard: In Fiery PRO80, and then repeat the system update procedure
addition to the single-use dongle, (see page 4-31).
another dongle(s) (for example,
2. If the problem persists and you are sure you have the
the Impose or Compose dongle) correct dongle, try connecting it to a different USB port
is attached to a USB port on the and repeating the system update procedure.
Fiery PRO80 during the motherboard
3. If the problem persists and you are sure you have the
update procedure (see page 4-31).
correct dongle, you may need to replace the motherboard
• Either the wrong dongle or no (see page 4-20).
dongle is installed on a USB port
during system update
• Faulty dongle
• Chosen USB port is faulty
Control Panel functions
Fiery PRO80 is getting Possibly one of the following: 1. Recheck all cables and connections.
power, the Control Panel • Problem with the Fiery application 2. Reboot the Fiery PRO80.
is not black, but the
• Faulty user interface board 3. If the problem persists, reinstall system software
buttons on the Control (see page 5-1).
Panel do not function.
4. If the problem persists, replace the user interface board
(see page 4-16).

6-17
T ABLE 6-2
6 Troubleshooting

Fiery PRO80 error messages and conditions (Continued)

Symptom Possible cause Suggested action

DVD drive
DVD drive is not Possibly one of the following: 1. If the problem persists, check the cable connections
responding, cannot be to the DVD drive (see page 4-5).
• A disk is stuck in the
located, or the disk will DVD drive. 2. If a disk in the DVD drive will not eject, remove the front
not eject. panel (see page 4-11) to access the eject button. Power
• Cable connections to the DVD drive on the Fiery PRO80 and press the eject button to eject
are loose or ribbon cable is faulty. the disk.
• DVD drive is faulty. 3. Check DVD drive ribbon cable connections to
the motherboard.
• Motherboard is faulty.
4. If the problem persists, you may need to replace the
DVD drive (see page 4-56).
5. If the problem persists, you may need to replace the
motherboard (see page 4-20).
Disc in the DVD drive The eject button on the front of the 1. Position the DVD drive as far back as possible within
ejects for no reason. DVD drive is making contact with the the switch bank assembly (see page 4-58).
inside surface of the front panel. 2. Adjust the guide rails on the component sled as far
forward as possible on the sled (see page 4-58).
System performance
System performs slowly Possibly one of the following: 1. Recheck all cables and connections.
and/or hangs periodically. • Board or cable connections are 2. Make sure that CPU is firmly seated in its socket and
loose or faulty that the fan cable is connected to the motherboard.

• System software is corrupted 3. If the problem persists, reinstall the system software
(see page 5-1).
• Missing or faulty DIMM(s)
4. Check for missing or faulty DIMM and reseat the DIMM to
• CPU is overheated or faulty remove any oxidation on the connector (see page 4-34).
• Motherboard is faulty 5. If the problem persists, you may need to replace the
motherboard (see page 4-20).
Clock is slow. Missing or dead battery on Replace the battery on the motherboard and then update
the motherboard. the time in the Windows Control Panel (if a monitor is
connected), or in Command WorkStation or WebTools.

6-18
T ABLE 6-2
6 Error messages and conditions

Fiery PRO80 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Network
If you suspect a network problem, keep in mind the following:
• If the Fiery PRO80 does not appear in the list of printers on the network, there may be another device on the network with the
same Ethernet hardware address.
• Conflicting network settings may have been configured in Setup and on the customer’s workstation.
• Printing problems may be caused by inappropriate Setup options.
• Application-specific printing errors may be caused by missing or incorrectly placed printer description files.
• System software may be corrupted.

For additional information, see Configuration and Setup on the User Documentation CD.
Unable to connect to Possibly one of the following: 1. Make sure that the correct cables are connected to the
the network, or the green correct ports on the back panel. The upper RJ-45 port is
• Network cable is connected to the network interface; the lower RJ-45 port is not used
LED on the RJ-45 the wrong RJ-45 port
network port is and should be plugged to prevent inadvertent use.
not lit. • No cable/wrong type of cable is 2. If the green LED on the (upper) RJ-45 network port is
connected to the network port not lit, check the cable connection of the upper RJ-45
• Network cable or connection network port and the network. Make sure that the cable
is the correct type (see page 2-8).
is faulty
3. If the network cable is the correct type (see page 2-8)
• Network is faulty and is properly connected to the (upper) RJ-45 network
• System software is corrupted port, connect a new network cable to the (upper) RJ-45
network port.
• Network interface on the
Fiery PRO80 motherboard is faulty 4. If the problem persists, ask the network administrator to
check Network Setup.
5. If the problem persists, ask the network administrator to
check other devices on the network.
If other devices are not functioning, there could be a
problem with the network.
6. If the problem persists, reinstall the system software
(see page 5-1).
Corrupt system software may cause the system to hang.
7. If the rest of the network is functioning properly
and the problem persists, replace the motherboard
(see page 4-20).

6-19
T ABLE 6-2
6 Troubleshooting

Fiery PRO80 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Network (cont.)
System starts up slowly Possibly one of the following: 1. Make sure that the correct cables are connected to the
then displays one or more correct ports on the back panel. The upper RJ-45 port is
• Network cable is connected to the the network interface; the lower RJ-45 port is not used
DHCP error messages on wrong RJ-45 port
the Control Panel. and should be plugged to prevent inadvertent use.
• No cable/wrong type of cable is 2. If the network cable is the correct type (see page 2-8)
connected to the network port and is properly connected to the (upper) RJ-45 network
• Network cable or connection port, connect a new network cable to the (upper) RJ-45
network port.
is faulty
3. If the problem persists, ask the network administrator
• Network is faulty to check Network Setup.
• System searches for a nonexistent 4. If the problem persists, ask the network administrator to
DHCP server because DHCP is check other devices on the network.
enabled by default on the
If other devices are not functioning, the problem may be
Fiery PRO80, but the customer’s
with the network.
network is not using DHCP
5. If the problem persists, reinstall system software
• Ethernet interface on the (see page 5-1).
Fiery PRO80 motherboard is faulty
Corrupt system software may cause the system to hang.
• System software is corrupted
6. If the rest of the network is functioning properly
and the problem persists, replace the motherboard
(see page 4-20).

6-20
T ABLE 6-2
6 Error messages and conditions

Fiery PRO80 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Printing
N OTE : Intermittent print quality and color quality problems are difficult to trace. Before you try to troubleshoot print quality
problems, print a color Test Page to make sure that the copier does not need servicing or adjusting.
Test Page fails to print. The copier is not ready to print. Make sure that the copier is turned on and ready to print.
A problem exists with the connection 1. Recheck that the copier interface cable is present and
between the Fiery PRO80 and the copier. properly connected to the Fiery PRO80 and the copier (see
page 2-7).
2. If the problem persists:
• Recycle power on the copier.
• Recycle power on the Fiery PRO80 by shutting down through
the Functions menu, waiting 10 seconds, and then
powering the Fiery PRO80 back on (see page 3-7).
3. If the problem persists, replace the copier interface cable
(see page 2-7).
4. If the problem persists, replace the copier interface board
(see page 4-14).
5. If the problem persists, you may need to service
the copier.
Fiery PRO80 appears in the A PostScript error. Make sure that “Print to PostScript Error” in Setup
list of printers on the is set to Yes. Check for error messages on the
customer’s workstation, Fiery PRO80 output.
but certain jobs do not An application problem. 1. Print a job from a different application to determine if
print. the problem is associated with a particular application.
2. Make sure that the connection between the Fiery PRO80
and the workstation is working by downloading a Test Page
from the workstation, or by printing a simple file such as
a text file.
3. Resend the problem file.

6-21
T ABLE 6-2
6 Troubleshooting

Fiery PRO80 error messages and conditions (Continued)

Symptom Possible cause Suggested action

Printing (cont.)
A print job stalls or stops Possibly one of the following: 1. Cancel the Fiery PRO80 print job.
after one or a few pages. • A PostScript or application error 2. If this fails to clear the problem, reboot the Fiery PRO80
(see page 3-7).
• System software is corrupted
3. If the problem persists, select Clear Server from Command
WorkStation.
4. Set “Print Cover Page” to “Yes” and re-send the problem
job. The Cover Page will indicate “PS Error.”
To get more information about the PostScript error,
double-click the problem job in the Command
WorkStation window.
5. If the problem persists, reinstall system software
(see page 5-1).
Corrupt system software may cause the system to hang
at this screen.
Incorrect or faulty DIMM 1. Reseat the DIMM to remove any oxidation on the
or faulty DIMM connection. connector (see page 4-34).
2. Verify memory amount on the Configuration page.
3. If the problem persists after replacing the DIMM,
replace the motherboard (see page 4-20).
Color quality is A copier problem. Test the copier and service it, if necessary (see the service
inconsistent. documentation that accompanies the copier).

Print quality is poor. Possibly one of the following: 1. Print a Fiery PRO80 Test Page (see page 3-7).
• A file or application problem 2. If the quality of the Fiery PRO80 Test Page is good, the
error condition may be a file or application problem.
• A missing or outdated printer
description file 3. Make sure that the appropriate printer description file
is installed. (For details, see Printing from Windows on
• The application cannot find the the User Documentation CD.)
appropriate printer description file
Out of calibration. Calibrate the system.
If the user can print the Fiery PRO80 Test Page, but cannot print a job from a computer on the network, make sure that the network
administrator has:

• Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
• Activated the network and used it to communicate with other printers.
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address)
match the settings used in the network.

N OTE : EPS file generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS files.

6-22
Appendix A:
A
Specifications

This appendix provides an overview of Fiery PRO80 features.

Specifications
Hardware features
• Single Intel Core 2 Duo 2.13GHZ CPU
• Memory—1GB (2 x 512MB)
• An RJ-45 connector for 10BaseT/100BaseTX/1000BaseT Mbs connectivity
over twisted pair cable (upper port)
• 160GB HDD standard
• Built-in DVD drive

Networking and connectivity

• Supports AppleTalk and TCP/IP protocols simultaneously
• Supports EtherTalk Phase 2 (allows users to print from a Mac OS computer to the
Fiery PRO80 using the AppleTalk network protocol over an Ethernet network).
• RJ-45 connector (upper port) that supports 10BaseT/100BaseTX/1000BaseT twisted
pair network connectivity
N OTE : Only the upper RJ-45 port on the Fiery PRO80 back panel is supported. The lower
RJ-45 port is unsupported and is plugged to prevent inadvertent use.
Do not remove the plug.

User software
A complete description of user software is provided in Utilities on the User
Documentation CD. For optimal performance, maintain current versions of the user
software on every network computer used to print to the Fiery PRO80. User software may
be installed directly on client computers equipped with a DVD drive, or over a network
via the Fiery User Software Installer that resides on the Fiery PRO80.

Safety and emissions compliance

The Fiery PRO80 has been certified to meet or surpass the following government
standards:

Safety approvals: EMI/EMC approvals:

• UL 60950-1 (TUV/CU mark) • FCC Class B
• CSA 22.2 #60950-1 • VCCI Class B
• EN 60950-1 (TUV/GS mark) • EN55022 Class B
• CB scheme IEC 60950-1 • EN55024 Class B
• AS/NZS CISPR22: 2002 Class B

A-1
Appendix B:
B
Procedures

This appendix describes how to remove the Fiery PRO80 from the furniture in order to
access internal components for service.
Servicing the
Fiery PRO80
Procedures
with furniture
If the Fiery PRO80 is installed in the optional furniture, you must remove it from the
furniture before performing most service procedures.

Monitor

Monitor pole

Fiery PRO80

Table top
Stand

Drawer

F IGURE 2-1 Fiery PRO80 installed on the furniture

B-1
 B
R EMOVING
Servicing the Fiery PRO80 with furniture

THE F IERY PRO 80 FROM THE FURNITURE

WARNING: Never lift the Fiery PRO80 by grasping the top panel. The top panel does not
support the weight of the system.

1. Make sure that the Fiery PRO80 is shut down and all the cables are removed from the back
of the Fiery PRO80.

2. Remove the cable cover and disconnect the two monitor cables (power and video):

• Power—from the back of the monitor and from the wall outlet
• Video—from the back of the monitor and from the back of the Fiery PRO80

Power cable

Video cable

Cable cover

B-2
 B 3.
Procedures

Remove the thumbscrews that attach the Fiery PRO80 stability bracket to the stand.

Thumbscrews

Stability bracket

4. Lift the bracket and gently pull the Fiery PRO80 away from the table top.
Make sure to pull the Fiery PRO80 out just enough that the front panel of the
Fiery PRO80 is aligned with the back edge of the table top.

B-3
 B
5.
Servicing the Fiery PRO80 with furniture

Remove the Fiery PRO80 left side panel (two screws) so that you can access the monitor
pole tightening mechanism.

Monitor pole
tightening mechanism

Left side panel

B-4
 B
6.
Procedures

Use the allen wrench to loosen the screw that secures the monitor pole to the
Fiery PRO80.
The allen wrench should be stored in the side drawer of the furniture.

Allen wrench

7. Holding the monitor pole, gently lift the monitor pole assembly up and out of the
Fiery PRO80 monitor mount.

Monitor pole

8. Continue with the procedure “To open the Fiery PRO80” on page 4-9.

B-5
 B
R EPLACING
Servicing the Fiery PRO80 with furniture

THE F IERY PRO 80 IN THE FURNITURE

1. Make sure that the left side panel is removed from the Fiery PRO80.

2. Place the Fiery PRO80 upright on the furniture stand. Slide the Fiery PRO80 forward
just until its front panel is aligned with the back edge of the table top.
Use the handle on the stability bracket to lift the rear of the Fiery PRO80 and slide
it forward.

3. Route the monitor cables (power and video) into the back cutout in the back of the
top panel. Pull each cable out of the top cutout in the top panel.

Video cable
Power cable

Top panel

Top cutout

Back cutout

B-6
B
4.
Procedures

Lift up the pole assembly and insert the pole into the top of the Fiery PRO80 so that
it is inside the monitor mount. Tighten the assembly into place using the allen wrench.

Tighten the
monitor assembly

B-7
 B
5.
Servicing the Fiery PRO80 with furniture

Replace the left side panel on the Fiery PRO80 with the screws that you removed earlier.

B-8
 B
6.
Procedures

Use the handle on the stability bracket to lift the rear of the Fiery PRO80. Slide the
Fiery PRO80 all the way forward into the stand. Lock the Fiery PRO80 into place with the
two thumbscrews that you removed earlier.

Power cable
Video cable

Stability bracket (lock into

place with two thumbscrews)

7. Connect the two monitor cables (power and video):

• Power—to the back of the monitor and to the wall outlet

• Video—to the back of the monitor and to the back of the Fiery PRO80

B-9
 B
8.
Servicing the Fiery PRO80 with furniture

Replace the cable cover over the cables and monitor pole.

Cable cover

9. Replace the allen wrench in the furniture drawer and continue with the procedure
“To reassemble the Fiery PRO80 and verify functionality” on page 4-59.

B-10
Index
Numerics Calibration 3-6
10BaseT/100BaseTX/1000BaseT 2-8 checklist for service calls 2-3, 2-9, 4-59
clock 6-18
A closing the system 4-59
AC connector 6-3 Color Charts option 3-5
activity light 3-2, 4-16, 6-13 to 6-15 color profiles 5-2
status during startup 6-15 components
administrator x checking 6-4
AppleTalk 1-1, A-1 exploded view of 4-4
component sled 4-52 to 4-53, 4-57
B Configuration page 3-5, 3-7
back panel connectors 2-7, 4-2, 4-29, 6-3 connections, checking 6-3 to 6-4
battery 4-21, 4-41, 6-18 connectors
board extender, copier interface board 4-15 back panel 2-7, 4-2, 4-21, 6-3
boards copier interface board 2-7, 4-2, 4-14
copier interface 4-14 to 4-15, 6-3
motherboard 4-20 CPU fan cable 4-21
user interface 4-16 DVD drive ribbon cable 4-21
boxes, unpacking 2-5 front panel fan 4-21
bracket HDD data cable 4-21
HDD 4-48 to 4-51 motherboard 4-21
buttons network 2-7 to 2-8, 4-2, 4-21, 6-3
down 4-16 power, AC 2-7, 4-2, 6-3
line selection (move left/right) 3-1, 4-16 power, reset, and speaker 4-21
menu 4-16 power supply cables 4-21
power 3-9 UIB ribbon cable 4-21
reset 3-9 USB ports (dongle) 2-7, 4-2, 4-29, 6-3
UIB, replacing 4-18 Controller menu 3-4
up 3-1, 4-16 Control Panel
activity light 6-14 to 6-15
C buttons 4-16
cables
definition xi
checking 6-3
using 3-1, 3-4
copier interface 2-5, 4-14, 6-3
cooling assembly
CPU fan 4-37, 4-40
CPU 4-36 to 4-37
DVD drive 4-5, 4-52, 4-57
copier interface board 1-2
front panel fan 4-43
cable 2-5
front panel USB ports 4-52 to 4-53, 4-55
connector
HDD data 4-5, 4-49, 4-51
2-7, 4-2, 4-14 to 4-15, 6-3
HDD power 4-49, 4-51
description 4-14
network, twisted pair 2-8
extender 4-15
power, AC 2-5
removing 4-15
power and reset buttons 4-21, 4-52
replacing 4-15
to 4-53, 4-55 covers, removing 4-9
power supply 4-44
CPU 1-2, 4-20, 4-36 to 4-40, A-1
speaker 4-52 to 4-53, 4-55
cooling assembly 4-36 to 4-37
UIB 4-5
fan cable 4-37, 4-40
unpacking 2-5

I-1
 Index

customer documentation, see user F

documentation FACI monitor xi
customer site checklist 2-3 fan
custom simulation and output profiles 5-2 CPU 4-36 to 4-37
front panel 4-43
D Feature Update CD
damage, reporting 2-5 updating system with new
diagnostics, Ethernet address 6-19 motherboard 4-31
DIMMs ferrite
configuration 1-2, 4-34, A-1 installing on the front panel USB
removing 4-35 port cables 4-55
replacing 4-35 installing on the power supply
reseating 4-35 4-46
display window xi removing from the front panel
documentation viii USB port cables 4-53
dongle removing from the power supply
for entering Service Mode (motherboard 4-44
replacement) 4-28 to 4-29 Fiery.1 password 5-4
down button 4-16 Fiery pages 3-7
Downloader 1-1 Font list
drives definition 5-1
DVD 4-56 printing prior to HDD replacement
hard disk drive (HDD) 4-47 to 4-51 4-49
DVD drive xi, 4-52, 4-56 printing prior to system software
power and ribbon cables 4-5, 4-57 installation 5-1
removing 4-57 fonts 1-1
replacing 4-58 front panel 2-7, 4-2, 6-3
buttons 3-9
E fan 4-43
e-mail log 3-7
removing 4-11
e-Mail option 3-6
front panel USB ports 4-52
e-mail printing 1-1
FTP Log 3-6
EMI approvals A-1
functional diagram 1-3
error messages 6-21
Functions menu 3-3
check power and cable 2-9, 6-16
Calibration 3-6
hardware mismatch 4-33
Color Charts 3-5
no service dongle 4-33, 6-17
Configuration page 3-5
unknown platform 4-33, 6-17
e-mail Log 3-6
ESD (electrostatic discharge)
Job Log 3-5
safety precautions xiii
Print Pages 3-5
wrist grounding strap xv
Resume Printing 3-6
Ethernet
Shut Down 3-3, 3-8, 4-6
address 6-19
Suspend Printing 3-6
cable 2-5, 2-8
connector 2-7 to 2-8, 4-2, 4-21, 6-3 G
exploded view 4-4 grounding strap xv

I-2
Index

H motherboard
hard disk drive (HDD) 4-47, 4-51 battery 4-21, 4-41
bracket 4-48 to 4-49, 4-51 cautions about replacing 4-24
capacity A-1 connectors 4-21
caution about replacing 4-51, 6-12 description 4-20
data cable 4-49, 4-51 DIMMs 4-34 to 4-35
description 4-47 illustration 4-21
mounting screws 4-50 to 4-51 jumpers 4-42
proper handling 4-47 mounting holes 4-21
removing 4-49 removing 4-20, 4-23
replacing 4-51 replacing 4-24
heatsink, CPU 4-36 to 4-37 updating the system with 4-24
verifying in Service Mode 4-24 to 4-30
I move left/right buttons 4-16
installation sequence 2-2
installing user software on N
client systems A-1 network
IP address xiii cable, twisted pair 2-8
IPP 1-1 connector 2-7 to 2-8, 4-2, 4-21, 6-3
supported types A-1
J network administrator x, 2-1, 2-4
Job Log 5-1 network connections
option in Functions menu 3-5 precautions xiii
printing 3-5 networks
jobs 5-1 availability during installation 2-4
jumpers 4-42 checklist 2-4
supported 1-1 to 1-2
L normal startup sequence 6-11
LAN (local area network) xiii
LCD xi to xii, 3-2, 4-16 O
line selection buttons 3-1, 4-16 opening the system 4-9
Logon Information password 5-4
P
M panels, removing 4-9, 4-11
Machine screen 3-4 password 5-4
magnetic tools xv Portable Document Format (PDF) 1-1
magnetic warning xv PostScript 1-1
master installer A-1 power
media package vii, 2-5 AC cable 2-5, 6-3
memory AC connector 6-3
configuration 1-2, 4-34, A-1 CPU 4-21
replacing 4-35 CPU fan 4-21, 4-37, 4-40
reseating 4-35 DVD drive 4-58
menu, Controller 3-4 front panel fan 4-43
menu button 4-16 HDD 4-51
monitor xi power and reset cables 4-5
monitor profiles 5-2 precautions 2-3

I-3
 Index

power, AC speaker
connector 2-7, 4-2, 6-3 motherboard connection 4-5
power and reset buttons 4-52 removing 4-53, 4-55
power button 3-9 specifications A-1
power supply startup 3-9
cable 4-44 normal sequence 6-11
description 4-44 Suspend Printing option 3-6
removing 4-44 switch bank assembly 4-52, 4-57
replacing 4-46 removing 4-53
voltages 2-9, 3-9 replacing 4-55
precautions xii, xv system performance 6-18
Print e-mail Log option 3-6 system software xi, 4-25
printing installing 5-3
Color Charts 3-5 system updates 5-5
Configuration page 3-5
copier test page 2-3 T
e-mail Log 3-6 terminology vii, x, 4-1
Job Log 3-5 Test Page 3-7
pages 3-5 copier 2-3
Print Pages option 3-5 thermal compound 4-26, 4-39
profiles 5-2 tie-wrap, reusable 4-44, 4-46
tools required for service/installation xv
R troubleshooting
reassembling the system 4-59 preliminary on-site checkout 6-2
reset button 3-3, 3-8 to 3-9, 4-6 twisted pair network cable 2-8
motherboard connector for 4-21
Resume Printing option 3-6 U
reusable tie-wrap 4-44, 4-46 UIB cable
routing diagram 4-5
S unpacking 2-5
safety approvals A-1 up button 3-1, 4-16
service bulletins xv updating software 5-5
service calls updating the system 4-28
checklist 2-3, 2-9, 4-59 USB ports 4-29, 4-52, 6-3
tools required xv user documentation viii, 2-5
Service Mode 4-24 to 4-30 User Documentation CD viii
service procedures, overview 4-1 user interface board (UIB)
service technician x activity light 4-16
shutting down 3-3, 3-8 to 3-10, 4-6 to 4-8 buttons on 4-18
side panels description 4-16
removing 4-10 display window 4-16
replacing 4-10 line selection buttons (move left/
slot assignments 4-21, 6-3 right buttons) 4-16
software menu button 4-16
media package 2-5 removing 4-17
system 4-25 replacing 4-18
user x, 2-4, A-1 up/down buttons 4-16
user software x, 2-4, A-1

I-4
Index

V
verifying functionality 4-59
verifying new motherboard installation
4-28
voltage
checking 2-9, 3-9

W
Windows XPe
documentation scope viii
password 5-4
wrist grounding strap xv

I-5