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Chapter 3 - Case Study - Wit

This study aims to improve service quality at Days Hotel by Wyndham Iloilo by addressing inadequate training programs through a descriptive method and survey. It focuses on collecting quantitative data from stakeholders in the Housekeeping Department to gain insights into training deficiencies. The data is gathered via a tailored survey questionnaire that encourages candid feedback on training challenges.

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5 views2 pages

Chapter 3 - Case Study - Wit

This study aims to improve service quality at Days Hotel by Wyndham Iloilo by addressing inadequate training programs through a descriptive method and survey. It focuses on collecting quantitative data from stakeholders in the Housekeeping Department to gain insights into training deficiencies. The data is gathered via a tailored survey questionnaire that encourages candid feedback on training challenges.

Uploaded by

cjmarie.cadenas
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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WESTERN INSTITUTE OF TECHNOLOGY

Luna St., La Paz Iloilo City


COLLEGE OF ARTS AND SCIENCES
HOSPITALITY MANAGEMENT

CHAPTER III

METHODOLOGY

Research Design

This study aimed to enhance the service quality by addressing inadequate training

programs at Days Hotel by Wyndham Iloilo’s, hence the descriptive method and survey was

employed.

According to Mills (2021), a descriptive case study is one that is focused and detailed, in

which propositions and questions about a phenomenon are carefully scrutinized and articulated at

the outset. This articulation of what is already known about the phenomenon is called a

descriptive theory. It helps to specify the boundaries of the case, and it contributes significantly

to the rigor of the finished case study. The power and promise of a descriptive case study lie in

its potential for mining for abstract interpretations of data and theory development.

Moreover, Williams (2022) stated that, descriptive survey design is a crucial method

within survey methodology, assumed to provide a detailed overview of a population's

characteristics, behaviors, and opinions. This approach primarily focuses on collecting

quantitative data to describe patterns and trends within a sample. The purpose of descriptive

surveys is not to manipulate variables or establish causation but to gain insights into specific

phenomena as they naturally occur.

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WESTERN INSTITUTE OF TECHNOLOGY
Luna St., La Paz Iloilo City
COLLEGE OF ARTS AND SCIENCES
HOSPITALITY MANAGEMENT

Participants of the Study

The participants of this study encompass a diverse range of stakeholders in the

Housekeeping Department at Days Hotel by Wyndham, who can provide valuable insights into

the hotel’s operations and performance.

Data Gathering

The data for this study is collected through a survey questionnaire specifically designed

to address the inadequacies in the housekeeping department's training programs. This survey,

tailored to align with the study's objectives, enables respondents to provide candid insights and

opinions on the training deficiencies, which they might be reluctant to express in a public setting.

By incorporating a questionnaire, the survey effectively captures nuanced feedback, facilitating a

comprehensive understanding of the training challenges and informing strategic improvements.

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