Internal Factor Evaluation Matrix
Critical Succes Factors Weight Rating Weighted Score
Strength
Strong Brand Recognition 0.06 4 0.24
Wide Product Portfolio 0.05 4 0.2
Experienced Management team 0.05 4 0.2
Solid Financia Performance 0.06 3 0.18
Investment and Asset Capabilities 0.05 4 0.2
Established market presence 0.06 4 0.24
Strong Capital reserves 0.07 4 0.28
Solid leadership and management 0.07 4 0.28
Technological adoption 0.01 3 0.03
Strong distribution network 0.06 4 0.24
Weakness
Customer Service and Claims Handling 0.05 1 0.05
Limited digital offerings 0.03 1 0.03
Employee Training 0.02 2 0.04
High Operating Cost 0.04 2 0.08
Limited digital offerings 0.06 2 0.12
Internationa Presence 0.06 1 0.06
Dependence on traditional sales channels 0.04 2 0.08
Customer retention challenges 0.06 2 0.12
Complex product offerings 0.05 2 0.1
Weak public relations strategies 0.05 2 0.1
Total 1 2.87
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