WANANCHI GROUP PERFORMANCE OBJECTIVES AND REVIEW FORM

Employee’s Name: Nyantika Macarios Sangara Line Manager: Kabui Kennedy Rating Key Achievement

Staff No. 1659 Job Title: NOC Manager 4 Exceeds Expectations - Over 90%

Job Title: NOC Engineer Performance Period HY 2025 3 Fully Meets Expectations - 70 - 89 %

Business Unit ZUKU FIBER Objective Setting Date 6th January 2025 2 Almost Meets Expectations - 50 - 69%

Country KENYA 1 Below Expectation - less than 50 %

Department TECHNICAL

Final assessment (Self +

Perspective Key Result Area/Objective Wgt % (Target) Self assessment Comments
manager input)

Outage resolution Close at least 90% of tickets opened in a day and ensuring the remaining ones are up to date.
10% 9% 8%
Active followup on escalated tickets to timely resolution.
Network Uptime
Company Objectives - 30%

10% 10% 8% produce 100 % of estimated outages in order to prevent or reduce their future recurrences
Network Monitoring Ensure outages are 100% reported and proactively followed up on to ensure timely service
10% 10% 8%
restoration.

Fault Reporting - Accurate and timely reports of critical service parameters, following up Provide 100% Noc Daily report for all network Outages Daily and Node Audit report for all
10% 9% 8%
escalations through resolution Optical Paths twice a week.
Proactive monitoring, timely detection, troubleshooting and resolution of faults on the 10% 9% 8%
Acknowledge at least 90% of all outages and escalate within stipulated Time frames.
infrastructure elements to ensure that there is 100% uptime on all systems and network.
Adherence to NOC procedures and processes 10% 9% 8% Adherence to escalation Matrix based on laid processes.
Reporting and Pro-active monitoring by analysing trends Proactive Analysis of all Network emerging trends. Identify all increasing trends and timely
10% 9% 8%
reporting at least 95 % of them.
Individual Objectives - 70%

Speed, consistency and accuracy of work output. Ability to handle pressure and job related 10% 9% 8% Monitor Fault,Troubleshoot and raise detailed tickets within 15 mins with above 90% accuracy.
stress and produce depandable results irespective of the work volume.
DC Support Examining all DC equipment including environmental ones at least twice a day thus enhancing
10% 9% 8%
they are in Good Condition.
Documentation 10% 9% 8% Ensuring assigned rack tables and NOC processes are above 95% updated and well documented

Total 100% 92% 80% Rating 3

Appraisee Remarks: Company to support careers development and skill upscaling

Appraiser Remarks:

Signature & Date Name Signature Date

Job Holder : nyantika Macarios Sangara 8/7/2025

Immediate Manager: Kabui Kennedy 10/7/2025

Human Resource :