COMPUTER SYSTEMS SERVICING
NC II
Trends in Computer
Systems Servicing
Remote and Cloud-Based Servicing
❑ Remote and Cloud-Based Servicing
AI and Automation in Diagnostics
❑ AI and Automation in Diagnostics
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Remote and Cloud-Based
Servicing
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What is Remote and Cloud-
Based Servicing?
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What is Remote and Cloud-Based Servicing?
Remote and cloud-based servicing refers to the use
of internet technologies to monitor, diagnose, repair,
and maintain computer systems without needing to
be physically present at the location of the device.
This is made possible through tools like:
•Remote desktop software (e.g., TeamViewer,
AnyDesk)
•Cloud platforms (e.g., Google Workspace, Microsoft
Azure, AWS)
•Remote monitoring and management (RMM) tools
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Why is it Important?
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Why is it Important?
1. Convenience and Speed
Technicians can fix issues from anywhere, reducing
downtime and travel costs.
2. Scalability
Businesses can manage hundreds of devices across
multiple locations using centralized cloud tools.
3.Real-Time Monitoring
Systems can be monitored 24/7, allowing
for proactive maintenance before problems occur.
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Why is it Important?
4. Cost Efficiency
Reduces the need for on-site visits and physical
infrastructure.
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Examples in Real Life:
1. A technician in Zamboanga can update software
or troubleshoot a PC in Manila using remote access.
2. Cloud-based antivirus software can scan and
protect devices across an entire school or company
network.
3. IT support teams use dashboards to monitor
system health and receive alerts when something
goes wrong.
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Challenges and Considerations:
1. Security Risks: Remote access must be secured to
prevent unauthorized entry.
2. Internet Dependency: A stable connection is
essential for effective servicing.
3. Data Privacy: Sensitive data must be protected
when using cloud services.
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COMPUTER SYSTEMS SERVICING
NC II
Trends in Computer
Systems Servicing
Remote and Cloud-Based Servicing
❑ Remote and Cloud-Based Servicing
AI and Automation in Diagnostics
❑ AI and Automation in Diagnostics
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AI and Automation in Diagnostics
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What is AI and Automation in
Diagnostics?
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Artificial Intelligence (AI) and automation in
diagnostics refer to the use of smart software and
algorithms to detect, analyze, and sometimes fix
problems in computer systems—with little or no
human intervention.
These technologies can:
• Scan systems for errors
• Predict hardware failures
• Recommend solutions
• Automatically apply fixes or updates
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How Does It Work?
AI systems are trained using large
datasets of past issues and solutions.
Over time, they learn to:
• Recognize patterns of failure
• Suggest the most effective fixes
• Improve accuracy with each new case
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Example Tools:
• Windows Troubleshooter (basic
automation)
• IBM Watson for IT Operations
(advanced AI)
• Predictive maintenance software in
enterprise systems
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Why Is It Important?
1. Faster Problem Solving
AI can detect and diagnose issues in seconds—much faster
than manual checks.
2. Reduced Human Error
Automated systems follow consistent procedures, reducing
mistakes.
3. 24/7 Monitoring
AI tools can work around the clock, even when technicians
are offline.
4. Cost Efficiency
Less time spent on diagnostics means more time for complex
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tasks.
Real-World Example
Imagine a company with 500 computers.
Instead of checking each one manually, an AI
system monitors them all. If a hard drive is
likely to fail, it sends an alert and even backs
up the data automatically—before the failure
happens.
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Challenges and Considerations
✓ Initial Cost: Advanced AI tools can be
expensive to implement.
✓ Data Privacy: AI systems must be
secure to protect sensitive information.
✓ Job Shifts: Some routine tasks may be
automated, but new roles in AI
management and cybersecurity are
emerging.
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Future Outlook
AI in diagnostics is expected to
become smarter and more predictive.
Technicians will need to understand how
to work with AI tools, interpret their
results, and focus on tasks that require
human judgment and creativity.
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COMPUTER SYSTEMS SERVICING
NC II
Trends in Computer
Systems Servicing
Remote and Cloud-Based Servicing
❑ Remote and Cloud-Based Servicing
AI and Automation in Diagnostics
❑ AI and Automation in Diagnostics
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Cybersecurity Integration
Cybersecurity Integration
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What is Cybersecurity Integration?
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Cybersecurity integration means
embedding security measures directly
into all aspects of computer system
servicing—from hardware setup and
software installation to network
configuration and maintenance. It
ensures that security is not an
afterthought, but a core part of every
process.
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Why is it Important?
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Rising Cyber Threats
With more devices connected
to the internet, threats like
viruses, ransomware, phishing,
and data breaches are more
common than ever.
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Data Protection
Businesses and individuals
store sensitive data on their
systems. Integrated
cybersecurity helps protect this
data from unauthorized
access.
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Compliance and Trust
Many industries require strict
security standards. Integrating
cybersecurity helps meet legal
and ethical responsibilities.
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How is Cybersecurity Integrated in
Servicing?
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❑ Installing firewalls and antivirus
software during system setup
❑ Encrypting data on hard drives and during
transmission
❑ Setting up secure user accounts and
permissions
❑ Regularly updating software to patch
vulnerabilities
❑ Using secure remote access tools for remote
servicing
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Real-World Example
A technician setting up a new office network
doesn’t just connect the computers—they also:
❑ Configure a firewall
❑ Set up a VPN for remote workers
❑ Install endpoint protection software
❑ Educate staff on phishing emails
This is cybersecurity integration in action.
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Challenges and Considerations
Cost and Complexity: Advanced security
tools can be expensive and require
expertise.
User Resistance: Some users may find
security measures inconvenient (e.g., strong
passwords, two-factor authentication).
Constant Updates: Threats evolve, so
systems must be updated regularly to stay
protected.
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Future Outlook
As cyberattacks become more
sophisticated, cybersecurity will be a
required skill for all computer system
service professionals. Future technicians
must understand both how to fix
systems and how to secure them.
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COMPUTER SYSTEMS SERVICING
NC II
Trends in Computer
Systems Servicing
Remote and Cloud-Based Servicing
❑ Remote and Cloud-Based Servicing
AI and Automation in Diagnostics
❑ AI and Automation in Diagnostics
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Green Computing and
Sustainability
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What is Green Computing?
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Green computing refers to the practice of
designing, using, and disposing of
computers and related systems in a way
that minimizes environmental impact. It
focuses on energy efficiency, resource
conservation, and eco-friendly
practices throughout the lifecycle of
computer systems
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Why is it Important?
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Environmental Protection
Computers and electronic devices
consume electricity and generate e-
waste. Green computing helps
reduce carbon emissions and toxic
waste.
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Cost Savings
Energy-efficient systems use less
power, which lowers electricity bills
for individuals and businesses.
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Sustainable Future
Promoting eco-friendly practices
ensures that future generations
have access to clean resources and
a healthy environment.
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Key Practices in Green Computing
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Key Practices in Green Computing
❑ Using energy-efficient hardware (e.g.,
Energy Star-certified devices)
❑ Enabling power-saving modes on
computers and monitors
❑ Virtualization to reduce the number of
physical servers
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Key Practices in Green Computing
❑ Proper e-waste disposal and
recycling
❑ Cloud computing to reduce the
need for large on-site infrastructure
❑ Paperless operations using digital
documents and communication
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Real-World Example
A school replaces old desktop
computers with energy-efficient
laptops and sets them to sleep mode
after 10 minutes of inactivity. They also
recycle old equipment through a
certified e-waste program. This reduces
both energy use and landfill waste.
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Challenges and Considerations
❑ Initial Cost: Eco-friendly devices may
be more expensive upfront.
❑ Awareness: Not all users are
informed about green practices.
❑ E-Waste Management: Proper
disposal requires access to certified
recycling centers.
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Future Outlook
Green computing is becoming a global
priority. As climate change and
sustainability become more urgent, ICT
professionals must be part of the
solution by adopting and promoting
green practices in their work.
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COMPUTER SYSTEMS SERVICING
NC II
Trends in Computer
Systems Servicing
Remote and Cloud-Based Servicing
❑ Remote and Cloud-Based Servicing
AI and Automation in Diagnostics
❑ AI and Automation in Diagnostics
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IoT Device Maintenance
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What is IoT?
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IoT (Internet of Things)
refers to a network of physical devices—
like smart TVs, thermostats, security
cameras, printers, and even refrigerators—
that are connected to the internet and
can collect, send, and receive data.
These devices are becoming more common
in homes, schools, hospitals, and
businesses.
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What is IoT Device Maintenance?
IoT device maintenance involves the
regular monitoring, updating, and securing
of these smart devices to ensure they
function properly and safely. Since these
devices are connected to the internet, they
are vulnerable to bugs, performance
issues, and cyberattacks if not properly
maintained.
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Why is It Important?
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Security
IoT devices can be entry points
for hackers. Regular updates
and security patches help
protect networks.
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Performance
Maintenance ensures devices
run smoothly and efficiently,
avoiding slowdowns or
malfunctions.
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Longevity
Well-maintained devices last
longer, reducing the need for
frequent replacements.
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Data Accuracy
Many IoT devices collect data
(e.g., temperature, motion,
usage). Maintenance ensures
this data is reliable.
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Common Maintenance Tasks
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Common Maintenance Tasks
❑ Firmware updates: Keeping the device’s
internal software up to date.
❑ Network monitoring: Ensuring the device is
connected and communicating properly.
❑ Battery checks: Replacing or recharging
batteries in wireless devices.
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Common Maintenance Tasks
❑ Security audits: Changing default
passwords, enabling encryption, and
checking for vulnerabilities
❑ Device resets: Rebooting or restoring
devices when they malfunction
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Real-World Example
In a smart home, a technician may:
• Update the firmware of a smart thermostat
• Check the Wi-Fi signal strength for smart
lights
• Secure the smart door lock with a strong
password
• Replace the battery in a smart smoke
detector
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Challenges and Considerations
❑ Device Diversity: Different brands and
models require different maintenance
procedures.
❑ User Awareness: Many users don’t
realize their devices need regular
updates.
❑ Security Risks: Unmaintained devices can
be exploited to access entire networks
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Future Outlook
As IoT continues to grow, technicians will
need to specialize in managing and
securing these devices. Skills in
networking, cybersecurity, and remote
diagnostics will be essential for future
careers in computer system servicing.
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Concept Mapping
Students create a concept map
(individually or in groups) showing
the relationships between the
trends, their causes, and their
effects on the industry and
workforce.
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