Activity 2: Selecting the Right
Assessment
Step 1: Refer to the Job Description: O*Net or any other Credible source.
(Select One from any Job)
Cabin Crew
Tasks:
1. Handling in-flight emergencies and medical situations
2. Assisting passengers
3. Cabin maintenance and hygiene
4. First aid
5. Serve foods and drinks to passengers
6. Write flight reports
7. Conduct safety check before flight
8. Ensuring that hand-luggage is securely stowed
9. Answer passenger questions or solve conflicts
10. Preparing and serving meals
11. Conduct in-flight passenger announcements
12. Delivering personalized service
13. Identify and report undesirable passenger behaviours
14. Inspecting emergency equipment before each flight
15. Planning and coordinating the flight itinerary
16. Arranging ground transportation for passengers
17. Clean aircraft before the next flight
18. Complete a pre-flight checklist
19. Emergency preparedness
20. Making announcements
21. Providing hospitality services
Step 2: Selection Tests Matrix
Test Type Specifics about What It Relate with Justify Why
the Test Measures Task from JD Those Tests Are
(Operational (by Task No.) Suitable
Definition &
Application)
Situational Scenario-based Decision- 1, 9, 12, 13, 19 Assesses how
Judgment Test test presenting making, conflict applicants
(SJT) realistic cabin resolution, handle real-
situations. customer time flight
handling. issues and
interpersonal
conflicts with
professionalism
and empathy.
Cognitive Logical Mental 2, 6, 8, 10, 11, Ensures fast
Ability Test reasoning, sharpness, 18 comprehension
verbal ability to follow and quick
comprehension, procedures, thinking, crucial
and problem- and in time-
solving test. communicate sensitive flight
clearly. operations.
Physical Fitness Practical tasks Physical ability, 1, 3, 7, 14, 17 Verifies if the
Test like lifting, endurance, candidate can
reaching flexibility for perform
overhead, and safety and physical duties
mobility service-related like emergency
testing. tasks. exits, stowing
bags, and
cleaning.
English Standard Understanding 6, 9, 11, 20, 21 Good English is
Language aviation English and delivering vital for
Proficiency assessment messages announcements,
Test (e.g., ICAO, clearly and conflict
TOEIC). confidently. resolution, and
writing flight
reports.
First Aid Hands-on test Measures 1, 4, 14, 19 First aid is a
Simulation Test using dummies, ability to apply critical
CPR practice, first aid responsibility.
emergency knowledge and Simulations
simulations. remain calm ensure
under pressure. applicants are
not just
certified but
confident in
emergencies.
Role Play Mock in-flight Customer 2, 5, 9, 12, 21 Role play is a
(Customer situation with service attitude, strong predictor
Interaction) an actor posing communication of future
as a passenger skills, behavior in
(e.g., upset or adaptability. hospitality and
needing help). service roles,
especially under
stress or time
pressure.
Teamwork Group activity Cooperation, 12, 15, 18, 19 Cabin crew
Assessment (e.g., problem- communication, must coordinate
Exercise solving or leadership, and perfectly. This
planning under adaptability in test shows how
time limit). a team. well candidates
work in high-
stakes team
environments.
Step 3: Final Selection Assessment Plan – Cabin
Crew
Most Important Tests (Selected from Matrix)
Test Type Why It’s Critical
Situational Judgment Test (SJT) Cabin crew must make quick, high-
pressure decisions in real-life flight
scenarios.
English Language Proficiency Test Strong English skills are essential for safety
announcements and conflict resolution.
First Aid Simulation Test Medical emergencies are a core part of the
role — must be handled efficiently.
Teamwork Assessment Exercise Effective coordination with the team
ensures passenger safety and service
quality.
Phase 1: Initial Screening
- Online Application & Resume Check: Shortlist candidates with relevant experience
(hospitality, customer service, aviation).
- Video Introduction: Ask each candidate to submit a 1-minute intro sharing their
motivation and communication style.
- Basic English Proficiency Screening: Quick MCQ-based test to filter out candidates below
minimum language level.
Phase 2: Selection Tests
Test Purpose Format
Situational Judgment Test Assesses real-time decision- Online scenario-based
(SJT) making under pressure MCQs
English Language Measures communication Speaking, listening, reading
Proficiency Test clarity & comprehension tasks
First Aid Simulation Test Evaluates hands-on Practical simulation with
response to medical events dummy
Teamwork Assessment Checks ability to collaborate Group activity / case
Exercise and coordinate discussion
Phase 3: Final Evaluation & Result Sharing
Scoring Weightage:
Assessment Weight
Situational Judgment Test (SJT) 30%
English Language Test 25%
First Aid Simulation 25%
Teamwork Exercise 20%
Candidate Ranking: Based on cumulative score across all 4 tests.
Top Candidates: Move to final panel interview or medical & background checks.
