Front Sheet to be included with Final Submission and any Resubmission

Introduction

Organisational behaviour is concerned with understanding, explaining and predicting

the behaviour of individuals in the workplace and can assist in the development of
practical solutions to organisational and managerial problems. Individuals, whether
acting in isolation or collectively as part of a group, engage in actions and behaviours
that can have a positive or negative impact on company performance and the
achievement of strategic goals. It is therefore essential that those who are involved
in managing and leading people in organisations, acquire insight and expertise in
organisational behaviour.

The aim of this unit is to develop knowledge and understanding of how

organisational behaviour concepts, theories and techniques can be applied in work
and management settings in order to enhance individual, team and organisational
performance. Students will be able to apply this knowledge in a variety of business
situations. They will appreciate how effective application of organisational behaviour
principles can be used to explain why people behave and act in particular ways and
to predict how employees will respond to certain demands. The unit also develops
student understanding of the influence of culture, the operation of power and politics
in organisations and how these variables influence the actions and behaviour of
people in an organisational context.

On successful completion of this unit, students will have developed a range of

transferable skills and knowledge. This includes core people management skills
used to achieve positive organisational outcomes and to create value by recognising
individual difference, team working and the creation of inclusive organisational
cultures.

Learning Outcomes
By the end of this unit a student will be able to:

LO1 Reflect on own personality and perceptions to understand how individual

difference informs and influences management approaches

LO2 Apply content and process theories of motivation to create and maintain an
effective workforce

LO3 Participate in a group team activity for a given business situation to

demonstrate effective team skills

LO4 Examine how power, politics and culture can be used to influence employee
behaviour and accomplish organisational goals.

Complete and copy this page and add it as the front sheet of your online report
submission
Unit 20 Organisational Behaviour May 23

Submission Format

This is an individual report and PowerPoint presentation. The report should be

written in a concise, formal business style using single spacing, Arial font style and
font size 12 while the presentation should be in the apporopriate format with
accompanying speaker note. The recommended word limit is 3,500 words, although
you will not be penalised for exceeding the total word limit.

You are required to make use of headings, paragraphs, subsections and illustrations
as appropriate, and all work must be supported with research and referenced using
the Harvard referencing system. Provide a list of references and bibliography using
the Harvard referencing system.

Activity and scenario

A reputable UK based retailer (options given below) is having series of customer

complaints which borders on staff skills and professionalism and is affecting sales.
The CEO is focused on enhancing customer satisfaction through internal restructuring
and training and requires you as the operations manager to produce a report in the
next three months on how to improve results.

Considering the importance of skills, personality and traits to managing people, the
report must adapt personal perspectives, traits and attributes to justify improvements
that influence and enhance employee motivation and create an effective workforce.
This must clearly show the importance and evaluation of your own perspectives,
personality traits and attributes towards the justification of the influence they have on
your approach to management and building relationships to improve results, and
create an effective workforce. Additionally, use specific organisational examples to
critically assess the extent that employee motivation can be enhanced and
maintained by practical application of content and process theories of motivation.

As part of a developmental plan, demonstrate your ability to work effectively towards

the development and management of a team. You should revise personal contribution
and skills for the creation, group behaviour, dynamics, and the management of
effective teams to make justified recommendations for own improvement. This will be
effective if you also investigate relevant group and team theories and their implication
on the creation and management of effective teams.

Further to the above, evaluate and make justified recommendations on how power,
politics and culture can be used effectively to influence and direct employee
behaviour towards the accomplishment of organisational goals.

In order to do all the above, you will need to choose a reference company to complete

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Unit 20 Organisational Behaviour May 23

this unit. Although, not restricted to, however, you may choose from one of the
following companies. You must get an approval from your teacher.

1. Tesco
2. John Lewis
3. Asda
4. Marks and Spenser
5. Amazon
6. Boots
7. Next
8. Primark
9. Boohoo
10. Sainsburys
11. Lidl
12. Aldi
13. Boots

Or for other ideas, look through the Times 100 top companies

Note Quite Urgent: The students are required to a presentation for the LO3 .
The presentation will, and should be recorded in the class and uploaded on
moodle as an evidence for the IV, LV EE.

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Unit 20 Organisational Behaviour May 23

Learning Outcomes and Assessment Criteria

Pass Merit Distinction

LO1 Reflect on own personality and perceptions to understand

how individual difference informs and influences management
approaches

P1 Assess own personality traits M1 Challenge own perspectives LO1 and LO2
and attributes in terms of them and individual traits and D1 Adapt personal
having a positive or negative attributes to influence and perspectives, traits and
effect on management approaches improve managerial attributes to justify
and company performance. relationships. improvements that influence
P2 Reflect on the value and and enhance employee
importance of personality and motivation and create an
perception for effective effective workforce.
managerial relationships.

LO2 Apply content and process theories of motivation to create

and maintain an effective workforce

P3 Apply content and process M2 Critically assess the extent

theories of motivation for that employee motivation can be
enhancing and maintaining an enhanced and maintained by
effective organisational workforce, practical application of content
providing specific examples. and process theories of
motivation.

LO3 Participate in a group team activity for a given business

situation to demonstrate effective team skills

P4 Contribute to the creation and M3 Reflect on personal

management of effective contribution to group behaviour D2 Revise personal
teamworking in a given business and dynamics in the creation and contribution and skills for
situation. management of effective effective teams to make
teamworking. justified recommendations
P5 Explore the relevance of group for own improvement.
behaviour and team theory in the
creation and management of
effective teamworking.

LO4 Examine how power, politics and culture can be used to

influence employee behaviour and accomplish organisational
goals.

P6 Examine how the operation of M4 Evaluate how the operation D3 Make justified
power, politics and culture in an of power, politics and culture recommendations on how
organisation affect employee affect employee behaviour and power, politics and culture
behaviour and the the accomplishment of can be used effectively to
accomplishment of organisational organisational goals. influence and direct
goals. employee behaviour towards
the accomplishment of
organisational goals.

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Unit 20 Organisational Behaviour May 23

Grading Details:
The assessment criteria for a unit are hierarchical and holistic. For example, if an M
criterion requires the student to show ‘analysis’ and the related P criterion requires
the student to ‘explain’, then to satisfy the M criterion a student will need to cover
both ‘explain’ and ‘analyse’. The unit assessment grid shows the relationships among
the criteria so that assessors can apply all the criteria to the student’s evidence at the
same time.
Assessors must show how they have reached their decisions using the criteria in the
assessment records. When a student has completed all the assessment for a unit
then the assessment team will give a grade for the unit. This is given simply
according to the highest level for which the student is judged to have met all the
criteria. Therefore:
To achieve a Pass, a student must have satisfied all the Pass criteria for the
learning outcomes, showing coverage of the unit content and therefore attainment
at Level 4 or 5 of the national framework.
To achieve a Merit, a student must have satisfied all the Merit criteria (and
therefore the Pass criteria) through high performance in each learning outcome.
To achieve a Distinction, a student must have satisfied all the Distinction criteria
(and therefore the Pass and Merit criteria), and these define outstanding
performance across the unit as a whole.
The award of a Pass is a defined level of performance and cannot be given solely on
the basis of a student completing assignments. Students who do not satisfy the Pass
criteria should be reported as Unclassified.

Recommended Resources

Textbooks

BROOKS, I. (2018) Organisational Behaviour: Individuals, Groups and Organisation.

5th Ed. Harlow: Pearson.

BUCHANAN, D. and HUCZYNSKI, A. (2019) Organizational Behaviour. 10th Ed.

Harlow: Pearson.

MULLINS, L. J. (2019) Organisational Behaviour in the Workplace. 12th Ed. Harlow:

Pearson.

WILSON, F. M. (2018) Organizational Behaviour and Work: A Critical Introduction.

5th Ed. Oxford: Oxford University Press.

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Unit 20 Organisational Behaviour May 23

Links
This unit links to the following related units:

Unit 4: Leadership and management

Unit 24: Understanding and leading change

Unit 25: Global Business Environment

Unit 17: Understanding and Leading Change

Unit 46: Developing Individuals, Teams and Organisations

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Unit 20 Organisational Behaviour May 23

Specification of Assessment

 Your assignment submission should include the following :

o front page (given in the assignment brief), filled in with required details.
o table of contents, reference list, foot or end notes and appendices if any
o footer with your name and college ID on every page, and page number ( at the
bottom right hand side)
o header with unit name and assignment brief code.
 Spell-check the document and make sure there are no grammatical errors.
 Complete all the activities.
 Produce clear specific reasoning and arguments in support of your answers.
 As per Pearson policy, you are only allowed two submissions per module. One
for final submission and another one for referral. Failure to achieve a grade
pass after a second submission will result in you having to repeat the module
in the next term.
 Any re-submission or late submission (unless authorised due to mitigating
circumstances) will be capped at a PASS grade only.

Any act of plagiarism and collusion will be seriously dealt with according to the regulations.
In this context, the definition and scope of plagiarism are presented below:

‘Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or
otherwise, of any other person (including another student) or of any institution. Examples of
forms of plagiarism include1:
 the verbatim (word for word) copying of another’s work without appropriate and correctly
presented acknowledgement;
 the close paraphrasing of another’s work by simply changing a few words or altering the
order of presentation, without appropriate and correctly presented acknowledgement;
 unacknowledged quotation of phrases from another’s work;
 The deliberate and detailed presentation of another’s concept as one’s own.’
All types of work submitted by students are covered by this definition, including, written work,
diagrams, designs, engineering drawings and pictures.

‘Collusion occurs when, unless with official approval (e.g. in the case of group projects), two
or more students consciously collaborate in the preparation and production of work which is
ultimately submitted by each in an identical, or substantially similar, form and/or is
represented by each to be the product of his or her individual efforts. Collusion also occurs
where there is unauthorised co-operation between a student and another person in the
preparation and production of work which is presented as the student’s own.’ (’Carroll, J and

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Unit 20 Organisational Behaviour May 23

Appleton, J. (2001) Plagiarism – A Good Practice Guide. Oxford Brookes University/JISC,

Oxford)

For more details, please refer to academic misconduct policy.

All work for assessment must be submitted with a Turnitin Report on plagiarism. The
Maximum Turnitin score admissible is 15% (after deduction of 1% & 2% records).
Assignments with more that this 15% score will be automatically referred for
reworking and resubmission.

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