Navan (Formerly TripActions) Reviews & Product Details

What I like best about Navan is how easy it makes booking travel. The interface feels modern and intuitive, and it’s simple to compare flights, hotels, and rental cars in one place. The real-time pricing and clear policy indicators is very helpful and clear. Navan was to implement across our organisation and the setup was straightforward, and the support team has been very responsive whenever questions come up. Our team uses it eqculsively for booking travel I also appreciate how well it integrates with other tools we rely on, like slack, keeping travel, approvals, and reporting all in one seamless workflow. Review collected by and hosted on G2.com.

The one area that can be less helpful is pricing - sometimes flights are cheaper on other websites. While Navan is very convenient and centralizes travel and expense management, there are occasions where I need to check competitors to ensure we’re getting the lowest fare. Review collected by and hosted on G2.com.

Navan helps reduce risk by offering immediate, real-time insight into the whereabouts of our travelers while they are on the move. Its geolocation feature, together with robust reporting tools, makes it possible for us to swiftly pinpoint employees who may be in crisis areas or impacted by travel disruptions such as severe weather or political events. This capability is crucial for fulfilling our Duty of Care responsibilities, as it allows us to reach out proactively to affected staff and quickly implement safety or evacuation procedures when necessary. Review collected by and hosted on G2.com.

Navan distinguishes itself by offering a smooth integration of travel booking and expense management via the Navan card. Whenever an employee books travel or incurs a related expense, the transaction is instantly matched with the digital receipt and categorized in the appropriate expense account, such as Accommodation or Transportation, all in real time. This process removes about 90% of the manual effort for both the finance team and the employee, since the transaction data is already compliant with company policy and can be directly exported to our ERP system. Review collected by and hosted on G2.com.

Our travelers have found Navan to be extremely intuitive, and they really appreciate the rewards they earn for being mindful of costs during their trips. We were pleasantly surprised by how easy it was to implement, as it required very little effort on our part. Review collected by and hosted on G2.com.

I haven't encountered many drawbacks with Navan so far. The system has been very straightforward and user-friendly. One area that could be improved is the process for submitting corporate discounts. Currently, we have to email our account contact to have rewards added, but it would be more convenient if this process were more automated and self-serve. Review collected by and hosted on G2.com.

I use Navan through work for all of my work travel needs and it is SO easy to use. I go on at least 5 trips a year with work and so I use it often. It includes many features, my favorite being that it keeps track of all of my memberships and then gives me the best deal for those while booking for work. I book flights, hotels, and car rentals and the prices are fair for my organization and super easy to shift. Customer support is always available and sometimes I use it for personal trips because they give me great deals. I also use it to keep up with my work credit card spending, which is also easy to use. Review collected by and hosted on G2.com.

Sometimes when it is keeping track of my spending, it automatically puts the purchase into a category that is wrong, so then I have to go back and tweak it to fix it. Review collected by and hosted on G2.com.

Security and Spend Retention

Navan’s main strength lies in its ability to not only streamline travel arrangements but also keep all bookings within the company’s system. The platform provides comprehensive, real-time visibility into traveler locations, which is essential for fulfilling our Duty of Care responsibilities. In situations such as flight cancellations or emergencies, Navan’s 24/7 support team can respond right away, and I always have up-to-date information on the whereabouts of my employees. Review collected by and hosted on G2.com.

The platform operates with a blend of 24/7 human support and incentive-driven algorithms. I rely on it to maintain oversight and ensure traveler satisfaction. Its intuitive interface encourages employees to make bookings directly. If an employee finds a lower price elsewhere, Navan provides a reward for booking through the platform, which helps me retain control over spending. Should any issues arise, support is immediately accessible, eliminating the need to deal with external call centers. Review collected by and hosted on G2.com.

Navan offers significant value to the finance team through its unified dashboard and real-time reporting features. With this platform, I am able to track travel expenditures precisely, view spending by category, and monitor which departments are nearing their budget limits—all within one continuously updated interface. Review collected by and hosted on G2.com.

The system works by capturing data directly at the source and then automatically categorizing it. I rely on it for budget analysis and forecasting expenses. Each month, I export the consolidated data to our ERP through the API for closing purposes. Additionally, I make use of its built-in analytics to spot potential savings, like negotiating improved rates with hotels in the cities we visit most often. Review collected by and hosted on G2.com.

I really appreciate Navan (Formerly TripActions) for making business travel bookings incredibly convenient by allowing me to book flights, hotels, and rental cars all in one place. It simplifies the process significantly, saving me time and effort. The ability to find all the available flights for my destination in a single, consolidated view is particularly valuable, ensuring that I have all the options at my fingertips without having to search multiple sources. I also find the integration of the approval process for travel-related transactions to be a standout feature, as it makes obtaining necessary approvals from my managers more efficient and straightforward. Additionally, this platform helps me create complete, detailed itineraries easily, enhancing my travel planning experience and streamlining my workflow. Review collected by and hosted on G2.com.

Sometimes, when I create or save specific items like hotel bookings or flights that I want to save, they don't properly save to the actual trip I've created. Instead, they merely get bookmarked, requiring me to look them up again later, which is pretty inconvenient. Review collected by and hosted on G2.com.

Navan makes managing travel and expenses extremely easy. The platform combines booking, approval, and expense reporting in one intuitive interface. I really like how seamlessly corporate policies are applied during bookings—employees always know which options are within budget. Expense submissions are almost automatic since receipts sync directly from the app, saving our finance team hours each week. The mobile app is also great for booking last-minute trips and uploading receipts on the go. Overall, it’s user-friendly, modern, and saves both time and money. Review collected by and hosted on G2.com.

Occasionally, certain flight options or hotel brands don’t appear in search results, requiring manual booking. Customer support can also be slower to respond during high-volume travel periods. While the reporting dashboard is good, it could use a bit more customization for complex expense categories. These are relatively minor issues compared to the overall value Navan provides. Review collected by and hosted on G2.com.

I find NAVAN to be a very user-friendly app, particularly when it comes to organizing both trips and expenses. The feature that allows you to automatically complete expense details from a scanned photo using AI is impressive, and I also appreciate that trips are automatically added if the dates correspond. Review collected by and hosted on G2.com.

Because the platform relies on AI, the main issue I've noticed is that expense categorization can occasionally be inaccurate. When it comes to travel, it would be helpful if the system specified exactly what information a passenger should provide to the airline in case of any problems—such as the buyer's email or booking ID. Having these details clearly outlined would make it much easier to resolve issues with the airline or during the flight check-in process. Review collected by and hosted on G2.com.

Navan makes travel booking and management of expenses simple and very efficient. The interface is easy to use and the experience is smooth. Company approved pricing policies are visible so you can maintain compliance easily as a user.

The fact that you can manage expenses by simply downloading or taking a photo of your receipts makes the overall experience even easier.

I also love the reward system, you can use it for both personal and professional trips. I recommend this app! Review collected by and hosted on G2.com.

I haven't encountered any problems yet, the experience is easy and smooth. Review collected by and hosted on G2.com.