Google My Business Reviews & Product Details

Google My Business makes it easy to manage business profiles for clients. It allows quick updates for address, phone number, and hours. It helps businesses show up on Google Search and Google Maps, which brings more local customers. The dashboard is simple and useful for posting updates, adding photos, and responding to reviews in one place. Review collected by and hosted on G2.com.

Sometimes changes take time to appear, like updated addresses or photos. Verification can be slow and difficult if the postcard does not arrive. Support response time is often slow, which can delay fixing important issues for clients. Review collected by and hosted on G2.com.

I like that it's really easy to use and the possibility to update google information of the business without troubles and I like also the analytics. I can also update photos of the activity to make the profile more interesting. And I also check the reviews. Review collected by and hosted on G2.com.

I really like everything about it and I don't have any problems with it. Review collected by and hosted on G2.com.

• Profile management across Search and Maps


The product centralizes core business data such as name, address, phone, hours, attributes, and holiday schedules with zero licensing cost, and changes propagate into both Google Search and Google Maps surfaces from a single profile editor.

• Free listing with native visibility features


Listing creation and maintenance are free, and the interface exposes native modules for hours, photos, posts, services, products, and review responses that surface in local panels and map packs when the profile is eligible to appear.

• Review management and response workflow

A dedicated reviews area supports monitoring incoming customer feedback and responding directly from the profile, which is essential for reputation operations in local SEO and for surfacing rich snippets on branded panels.

• Posts, photos, and content freshness signals

The platform supports periodic posts and photo uploads that display in the profile, giving operational updates and merchandising highlights additional surface area within the listing experience on Google properties.

• Multi surface presence: Search, Maps, Shopping context

A single profile powers presence across Search results, Google Maps, and applicable shopping contexts, consolidating discovery for navigational and “near me” queries without separate setup per surface.

• Multi location and API oriented management paths


For brands operating multiple locations, Google exposes API oriented management patterns and capabilities that facilitate scaled updates beyond the on profile in Search experience, which is helpful for enterprises and agencies handling large portfolios.

• Evolving communications features

Recent updates include a native option to connect WhatsApp as a contact method on the Business Profile, filling a gap left by the prior Business Chat removal and re enabling direct messaging touchpoints from the listing. Review collected by and hosted on G2.com.

Initial and ongoing verification can be challenging, and policy compliance issues can result in suspensions that remove visibility until resolved, which adds operational risk for location onboarding and maintenance. Review collected by and hosted on G2.com.

Easily take ownership of locations and manage their associated information and attributes. Ability to connect external platforms for bulk location management. Review collected by and hosted on G2.com.

Asset update and management timing is not punctual and inconsistent from the point of view of the brands owning the locations Review collected by and hosted on G2.com.

It can provide excellent visibility if you have a local business, unfortunately it has many limitations. Review collected by and hosted on G2.com.

Unfortunately, the product has several limitations. I also find it far from intuitive. Review collected by and hosted on G2.com.

What I like best about Google My Business is that it makes it easy for people in my area to find Brad’s Roofing when they’re looking for a roofer. I can update my info, post photos of jobs, and respond to reviews—all in one place. It helps me stay connected with local customers and gives my business more visibility online. Review collected by and hosted on G2.com.

What I dislike about Google My Business is that sometimes it’s hard to get your business to show up at the top, even when you’ve been around for years and have great reviews. It feels like newer or less experienced companies can show up higher just because they post more often or play the algorithm better. That part can be frustrating. Review collected by and hosted on G2.com.

This is the most important tool for Local SEO, we use it to build presence on Google and Google Ads and Local Services Ads, I love all the updates with photos, videos, business address, etc Review collected by and hosted on G2.com.

I don't like the new platform to use from Google Search, and Customer support it's very difficult to contact. Also when an account got suspended is very difficult to solve the problem Review collected by and hosted on G2.com.

We receive high-quality leads from Google My Business, which has been very effective for us. Review collected by and hosted on G2.com.

The only aspect I don't like is receiving repeated robocalls. Review collected by and hosted on G2.com.

Ease of use. Set up was easy. I liked the security of verifying the business.

Emails when businesses receive reviews and links to reply to them directly from the email is great. Review collected by and hosted on G2.com.

Set up of multiple addresses is a bit clunky. Unable to group after created. Review collected by and hosted on G2.com.

Ease of management of different tools and products in the G-Suite. Review collected by and hosted on G2.com.

Google Gemini - Its kind of hit and miss, its most helpful for spreadsheets and data crunching but often doesn't understand the ask. Review collected by and hosted on G2.com.