Travel Counsellors Reviews 14,042

TrustScore 5 out of 5

5.0

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless booking process and the exceptional service provided by travel counselors. Many reviewers highlight the personalized attention they received, with counselors tailoring advice and support to their specific needs and preferences. Consumers appreciate the convenience of having flights, hotels, and transfers expertly arranged, resulting in stress-free holidays. People also value the expertise and knowledge of the travel counselors, who offer valuable suggestions and insights to create unforgettable trips. The attentiveness of the staff, who are always quick to respond and provide accurate information, is a recurring theme. Reviewers express gratitude for the support received during their travels, with counselors going above and beyond to resolve issues and ensure a smooth and enjoyable experience.

Based on these reviews

Rated 5 out of 5 stars
Invited

We have used travel councillors before and our journey has always gone without any problems all links along the way are perfect. Paula Hardman is our consultant she is so helpful even though she is... See more

Rated 5 out of 5 stars
Invited

Our travel Agent Jo Sumner at TC is invaluable to us. Especially when having to deal with notoriously difficult and obstructive Cruise companies. She handles the whole booking and sorts out any iss... See more

Rated 5 out of 5 stars
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Kate Matthews my consultant made my special holiday perfect. From her hotel destination picks and activity suggestions I was able to choose the perfect itinerary. Hand delivered documents and remote... See more

Rated 5 out of 5 stars
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Steves attention to detail ensured us of a fantastic holiday to Australia via Singapore. He was very thorough with choice of hotels and flights so we managed to pack a lot in with a minimum of fuss.... See more

Rated 5 out of 5 stars
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Our travel counselllor (Catherine) is always available to come up with ideas for trips and create a tailored itinerary for us. This last holiday was to Canada taking in Banff and the Rockies, a two da... See more

Rated 5 out of 5 stars

Gillian organised our holiday perfectly. A quick chat around rough ideas and budget was formulated into the perfect itinerary for a trip through the Canadian Rockies. We were given a few options f... See more

Rated 5 out of 5 stars
Invited

I used to spend hours researching hotels and flights before booking holidays. I heard about Travel Counsellors from a family member and decided to give them a try when adding some extra travel days t... See more

Rated 5 out of 5 stars
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Our local Travel Counsellor has provided us excellent, tailored and personal advice before trips, with close support during and after them too. We have already recommended her services to friends and... See more

Rated 5 out of 5 stars
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Sarah was engaging and professional throughout. She created a very personal experience and removed much of the stress that sometimes comes with booking travel. She provided little personal touches suc... See more

Rated 5 out of 5 stars
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My husband and I travelled to Greece for 2.5 weeks, the majority of the trip planned out by Jon. He was wonderful to work with. Made the planning process stress-free and enjoyable! He listened to our... See more

Rated 5 out of 5 stars
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Recently been on a month long holiday arranged by Travel Counsellors Richard and Louise Banks. Visiting several areas of Australia and Bali. It was not your average holiday and these guys did an amazi... See more

Rated 5 out of 5 stars
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Sharon went above and beyond her scope as a travel adviser in listening to what I wanted for this holiday. All aspects flights, transfer’s, hotel and the icing on the cake the cruise that fitted in... See more

Rated 5 out of 5 stars
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We chose a ready made holiday but Travel Counsellors filled the gaps. They provided guidance for choosing excursions and support when paying for them in advance. Checking in for air travel is done, p... See more

Rated 5 out of 5 stars
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Excellent accommodation, bathroom needs a little attention. Excellent friendly service from all staff. Would revisit hotel but would go bed and breakfast, so we could explore the restaurants a... See more

Rated 5 out of 5 stars
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As always Vikki offered great customer service. Even though this was a flight only booking Vikki contacted us to see if we needed any help with checking in (which we didn't) but it was nice of her to... See more

Rated 5 out of 5 stars
Invited

Competitive price for an exotic holiday booking. All the information was hand once we booked Our agent Michael Barlow was attentive, even reminding us that we need to check in online soon. Some... See more

Rated 5 out of 5 stars
Invited

Gillian was so helpful in finding our holiday in Crete this year. She oversaw everything, even to the point of contacting the hotel to find out the proximity to the local town. She even managed to g... See more

Rated 5 out of 5 stars

I cannot speak more highly of Rebecca Berzins!! We have been working with her for about 5 years and we never want to work with anyone else, there's no going back after using her services!! Always so q... See more

Rated 5 out of 5 stars
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At time of booking was given the option of choosing a better flight time back . Details supplied when asked about each stop as to whether you needed to book any excursions. All documentation, ticket... See more

Rated 5 out of 5 stars
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Steve Fletcher put together an excellent visit to Belfast including flights, hotel accommodation and transfers. All went very smoothly and the choice of the Voco hotel was excellent as it was modern,... See more

Rated 5 out of 5 stars
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All it took was one phone call to our TC - Andy and left him to it. He got back to me within 24hrs with all the bookings for the trip and sources first class hotels in each location. He then diarised... See more

Rated 5 out of 5 stars
Invited

Joanne organised our brilliant holiday to Cavtat in Croatia. Beautiful hotel by the sea. Checked us in and sent boarding passes so airport was very easy procedure for us pensioners... Highly recommend... See more

Rated 5 out of 5 stars
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This is the second time we have used Travel Counsellors and everything from booking, car hire and checking in to hotels was very smooth. Our consultant Abbie kept us informed all the time and arranged... See more

Rated 5 out of 5 stars
Invited

Paula was her usual excellent self, couldn’t think where to go on holiday. Paula suggested a few places and we settled on Rhodes. Beautiful hotel selected by Paula, everything was perfect. Thank you T... See more

Rated 5 out of 5 stars
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We had the most amazing holiday in South Africa, Zimbabwe and Botswana. We were incredibly lucky on our safaris to see so many stunning animals and to stay in such beautiful places. This was all made... See more

Rated 5 out of 5 stars
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Our travel advisor was incredibly helpful she went the extra mile to ensure our holiday was enjoyable, she kept in touch with us and was easily reached if we had queries, she guided us through the che... See more

Rated 5 out of 5 stars
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Our travel councillor Natalie Arnold organised everything for us from flights, hotels and transfers. She even re organised our return flights at very short notice because our plans had to change. Ou... See more

Rated 5 out of 5 stars
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The thoughtful planning, help, guidance, suggestions and care from start to finish were above and beyond anything we really expected. All went to making our holiday the experience of a lifetime, unti... See more

Rated 5 out of 5 stars
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Alex Fowler, our travel consultant, was meticulous and professional in arranging all aspects of our holiday. Alex also checked with us frequently before and after the holiday. She could not have done... See more

Rated 5 out of 5 stars
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Went to Afytos in Halkidiki. Very happy with the service provided by Stephen Bellingham. Hotel was good and nice location. Unfortunately, we were unlucky with the weather. So I would recommend not go... See more

Rated 5 out of 5 stars
Invited

I was introduced to Joanne at Travel Counsellors by a friend and she responded immediately to my enquiry. The help with tailoring our holiday and choosing the right hotel and flights was brilliant. I... See more

Rated 5 out of 5 stars
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Tracey Goffin our travel counsellor was excellent, planning a complicated holiday for us but mindful of budgets and wishes. Tracey will book everything such as car hire, flights, hotels and excursio... See more

Rated 5 out of 5 stars
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Kerry made booking this business trip easy. Despite her being on vacation.......Kerry had me booked up with 30 mins of my enquiry. We have started process of adding Kerry to our corporate group c... See more

Rated 5 out of 5 stars

From the very minute our holiday in New England started, to the very end, we had an exceptional time. Andy Eccles, our TC, was superb. He actively listened to our holiday ideas then planned it, with g... See more

Rated 5 out of 5 stars
Invited

We’ve just returned from the most incredible trip of a lifetime which would not have been possible without the help and advice from Helen Bush, she goes way above and beyond what anyone could expect i... See more

Rated 5 out of 5 stars
Invited

Rome Weekend From the moment we left home to our happy but exhausted return, we knew we were in good hands and were able to relax. We had been advised to book the main attractions in advance which... See more

Rated 5 out of 5 stars
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This was the first time that we had used Travel Counsellors to book our multi centre holiday & I wouldn’t book a holiday anyway else from now on. It was so easy & convenient. Sarah & Mahul understoo... See more

Rated 5 out of 5 stars

Paul Sharp recently arranged an amazing trip for us taking in three countries (Canada, New Zealand and Australia), five flights, five transfers, two ferries, one train, four tours/activities and no le... See more

Rated 5 out of 5 stars
Invited

The dynamic duo have come up trumps again recommending an absolutely fabulous hotel. We wanted to go away at the end of September but wasn't sure where we wanted to go. We contacted Gill and Angela... See more

Rated 5 out of 5 stars
Invited

Claire (Summers) always provides options that meet all of our requirements. Having used Claire on many occasions and for different types of holiday, she never fails to deliver. Very professional, very... See more

Rated 5 out of 5 stars
Invited

Janine was fantastic and took all the stress out of organising our honeymoon. We had a fantastic time and the whole process was so smooth, we travelled and stayed in four cities across Italy and I hig... See more

Rated 5 out of 5 stars
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Joanne plans all our holiday experiences, knows exactly what we need, never fails to disappoint. Our hotel in Rhodes was perfect, quiet, charming, sea view and fabulous staff.

Rated 5 out of 5 stars
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Choosing a holiday with Lisa couldn't be easier. Lisa is very knowledgeable not only about the many places we can visit but also she knows and understands us and what type of holiday fits us.

Rated 4 out of 5 stars
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We enjoyed our stay. The hotel was spotless. Al the staff were amazing, very polite and helpful. Rooms were basic but adequate and very clean. Think they would benefit from having tea or coffee mak... See more

Rated 5 out of 5 stars
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Our consultant was recommended by a friend. We had not been on a foreign holiday for twenty years so we're a bit apprehensive. Wendy, our consultant was brilliant, she put us at ease straight away. N... See more

Rated 5 out of 5 stars
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Myself and my wife wanted to celebrate our 25th wedding by going to Singapore and Australia.So we contacted our travel councillor May Easton Swan who was absolutely brillant / professional in making... See more

Rated 5 out of 5 stars
Invited

Nice relaxing holiday and a lovely quiet spot to stay in. Having had a range of options available to us, we're happy with the selection. We came back without anything outstanding on our list of thin... See more

Rated 5 out of 5 stars
Invited

I have recently been on a road trip to the Deep South of the USA passing through several states. This was organises by the fantastic Helen Sutton! From the first contact explaining to Helen wha... See more

Rated 5 out of 5 stars
Invited

Amazing Holiday – Perfect from Start to Finish! We had a fantastic holiday from start to finish! Everything was so well organised, and we didn’t have to worry about a thing. Huge thanks to Dona f... See more

Rated 5 out of 5 stars
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We are so grateful to Sharon for all her help with organising and booking our honeymoon. Sharon was always very attentive to our emails, questions and always on hand to reassure! She really listened t... See more

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Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Holiday Accommodation Service
  5. Ski Holidays
  6. Tour Operator

Written by the company

At Travel Counsellors, we are more than just a travel company - we are a community of caring professionals dedicated to creating extraordinary travel experiences. Whether that’s when we’re crafting personal travel itineraries for our leisure customers and corporate clients, supporting our Travel Counsellor business owners to show care and outstanding levels of personal service to their customers, working positively with our supplier partners, or by simply, looking after one another, within our people-powered, globally connected community. Our innovative and fast-growing technology platform enables the human connections our Travel Counsellors create every day. Now numbering over 2000 Travel Counsellors in six countries, our community is growing but we continue to deliver the personal touch, aiming to make each interaction with our customers, our partners and each other, feel special. We recognise that travel is both a privilege and can be used as a force for good, not only for the purposes of education, experience and, of course, enjoyment, but to support the communities across that globe that we travel to and work within. Our aim is to continue to create a diverse, open, and inclusive community here at Travel Counsellors, where memories are made daily, and where people – our TCs, customers, clients and colleagues – beat at the very heart of everything we do. Travel Counsellors is the proud winner of a 2020 Queen's Award for Enterprise in International Trade, Best National Travel Retailer in the 2022 British Travel Awards, TTG Top 50 Luxury Travel Agency of the Year 2024, TTG Top 50 Business Travel Agency of the Year 2024 and listed in the Sunday Times Best Places to Work 2024, supported by WorkL.

Written by the company


Contact info

  • Travel Counsellors is based in the UK, Ireland, the Netherlands, Belgium, South Africa, UAE , United Kingdom

  • www.travelcounsellors.com

5.0

Excellent

TrustScore 5 out of 5

14K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week


Rated 4 out of 5 stars
Invited

Information,reliability and enthusiasm

We have booked several holidays with Liz Hemingway of Travel Counsellors. She is always helpful and informative about the nature of the holiday and full of enthusiasm and ideas to choose from. On the one rare occasion in the past that we had a problem with the company we were travelling with, Liz immediately went into action and sorted it for us.

7 October 2025
Rated 5 out of 5 stars

Thank you Em Jones TC

I just wanted to thank Em Jones from Travel Counsellors for booking us the holiday to remember.

On arrival to our room we had a welcome bottle of bubbly on ice and a personalised card from Em waiting for us. What a lovely touch.

Em kept in regular contact with us throughout our stay and even resolved an issue we had with our hotel room by contacting the hotel directly and wow what a fantastic room we were moved into.

Thank you so much Em - I look forward to booking our next holiday with you.

7 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Great holiday

Great holiday, great locations great hotels. No issues things ran very smoothly and as they should. Sandra can’t do enough to help, she is extremely professional, that’s my fourth holiday with my daughters through her, I will continue with some more next year. Thanks Sandra from us all.

16 October 2025
Rated 5 out of 5 stars
Invited

Everything you could ask and more.

Samantha was brilliant from start to finish. The initial call was so helpful, she listened to our needs and took everything on board. She came back to me so quickly with suggestions and we'd booked our trip within a few days. Her attention to detail and speedy responses were very reassuring. She organised everything from accommodation and flights to airport lounges and was always on hand to answer questions and help. I could not recommend Samantha highly enough. We will without doubt entrust our holidays to her in the future.

6 October 2025
Rated 5 out of 5 stars
Invited

Katherine is amazing

Katherine is amazing! Our trip to Miami was perfect! She doesn’t mind at all if you change things (which we did a few times) and is always responsive and so helpful. We will only use her from now on. Highly recommend!

7 October 2025
Rated 5 out of 5 stars
Invited

Another amazing holiday, first class service

Another amazing holiday arranged for us by Rachael Burridge, this time to Borneo and Singapore. The holiday was tailored to include all the elements we wanted with seamless transfers. Such great service made our holiday totally stress free. Thank you Rachael

1 October 2025
Rated 5 out of 5 stars
Invited

Brilliant 4 days in Krakow

Brilliant 4 days in Krakow. Lovely Hotel ideally located in Krakow centre, tours arranged by Travel Counsellors to Auschwitz - Birkenau, The salt mines and Schindlers Factory all worked like clockwork and were well worth the money.

10 October 2025
Rated 5 out of 5 stars
Invited

Again your Representative Tracey…

Again your Representative Tracey Blackman arranged our holiday on the NC 500 Scotland
Our holiday went with no issues her details information covered everything we needed to know and easy to follow.
She checked on every detail and on us.
Excellent service
Thank you Tracy
Tyrone and Paula Heard

22 September 2025
Rated 5 out of 5 stars
Invited

Amazing experience

We had such a great experience with Louise! She really listened to what we did and didn’t want, making sure everything was tailored perfectly for us. She was extremely attentive and friendly throughout the whole process — she truly did everything for us. We were kept informed every step of the way, which made everything run so smoothly and ensured we really could relax. Couldn’t recommend Louise highly enough!

15 September 2025
Rated 5 out of 5 stars

Wonderful experience

We’ve used travel counsellors a few times now. Always very helpful. Great suggestions. Give you what you ask for. Well organised travel and bookings. Takes the stress out of booking a holiday. Would highly recommend using them.

5 October 2025
Unprompted review
Rated 5 out of 5 stars
Invited

Holiday to Kos 2025

Every need is anticipated and I know that when I ask Zoe for help and advice it can be trusted. When we travel I travel with confidence as she has prepared every detail.

7 October 2025
Rated 5 out of 5 stars
Invited

Kelly listened to my request and was…

Kelly listened to my request and was able to provide all the details and choice in a timely manner. She used her own experience of Greece to tailor my Holiday by offer recommendations and adventures. Any issues dealt with ease.

11 October 2025
Rated 5 out of 5 stars
Invited

A flawless holiday

Again we had flawless travel arrangements. Flight times and airpirt tailored to our preference. The hotel and resort were great. Cannot think of anything which could be improved. Total trust in Dawn's skills.

15 September 2025

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