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CRMS

The document compares 10 different CRM software options, listing their names, unique features, year established, pros, cons, pricing in India, reviews on Quora and Reddit, and overall user ratings. The CRMs include Freshworks CRM, Zendesk Sell, EngageBay, Vtiger CRM, LeadSquared, Chargebee, Zoho CRM, Infeon CRM, Salesmate, and Bitrix24. They vary in pricing structures, features, strengths, weaknesses, and popularity based on social media reviews. Overall the CRMs seem well rated between 4.2 out of 5 to 4.7 out of 5.

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Vaishnavi Dubey
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2K views5 pages

CRMS

The document compares 10 different CRM software options, listing their names, unique features, year established, pros, cons, pricing in India, reviews on Quora and Reddit, and overall user ratings. The CRMs include Freshworks CRM, Zendesk Sell, EngageBay, Vtiger CRM, LeadSquared, Chargebee, Zoho CRM, Infeon CRM, Salesmate, and Bitrix24. They vary in pricing structures, features, strengths, weaknesses, and popularity based on social media reviews. Overall the CRMs seem well rated between 4.2 out of 5 to 4.7 out of 5.

Uploaded by

Vaishnavi Dubey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Company CRM Name

Freshworks Freshworks CRM


Zendesk Sell Zendesk Sell
EngageBay EngageBay
Vtiger CRM Vtiger CRM
LeadSquared LeadSquared
Chargebee Chargebee
Zoho CRM Zoho CRM
Infeon CRM Infeon CRM
Salesmate Salesmate
Bitrix24 Bitrix24
Unique Features
Gamification, AI-powered lead scoring, 360° customer view
Built-in live chat, strong customer service focus, omnichannel support
All-in-one platform (CRM, marketing, automation), free plan, AI-powered sales assistant
Open-source option, customizable workflows, strong community support
AI-powered sales automation, omnichannel communication, built-in telephony
Recurring billing & subscription management, revenue recognition tools, reporting & analytics
Free plan, wide range of integrations, affordable plans
AI-powered sales predictions, gamification, social media integration
Intuitive interface, mobile-friendly, built-in email marketing
All-in-one platform (CRM, project management, communication), social intranet features
Established Pros
2010 Affordable, flexible, mobile-friendly
2007 Excellent customer support, integrations
2017 Free plan, comprehensive features, AI tool
2004 Open-source, affordable, customizable
2006 Comprehensive features, automation tools
2011 Focused on subscription businesses, autom
1996 Free plan, integrations, mobile-friendly
2005 AI-based insights, gamification, social med
2016 Easy to use, mobile-friendly, email market
2011 Free plan, wide range of features, social c
Cons
Lacks some advanced features
Can be expensive for larger teams
Less established brand, some learning curve
Can be complex to set up, limited free plan features
Can be complex for small teams, some reported customer service issues
Not a pure CRM, limited free plan
Can be overwhelming for beginners, some reported customization limitations
Limited free plan, less established brand
Limited reporting, can be expensive for large teams
Can be complex to learn, free plan limitations
Pricing (India) Quora/Reddit Reviews Rating
Starts at ₹1,299/user/month Positive 4.7/5
Starts at ₹999/user/month Mixed 4.5/5
Free plan, paid plans from ₹799/user/month Positive 4.5/5
Free and paid plans (from ₹599/user/month) Positive 4.4/5
Starts at ₹999/user/month Mixed 4.4/5
Free plan, paid plans from ₹1,399/month Positive 4.4/5
Free plan, paid plans from ₹690/user/month Positive 4.4/5
Free plan, paid plans from ₹999/user/month Limited 4.3/5
Starts at ₹799/user/month Positive 4.3/5
Free plan, paid plans from ₹599/user/month Mixed 4.2/5

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