Presentation Script on

“Applications of Emotional Intelligence in Workplace”

Course Code: BUS 520

Course Name: Organizational Behavior

Submitted By: Group 02

Tahmid Ahmed 22-25436-660

Mirza Asir Intesar 23-15077-660

Zareen Tasnim 23-15260-660

Wasifa Tahsin Arani 23-15093-660

Tanjima Mehrin Monika 23-15253-660

Instructor
Professor Md. Tabarak Hossain
 Structure of Presentation
1)Introduction

Speech: Good evening, ladies and gentlemen,

I am Wasifa, along with Nuhash, Zareen, Mirza, and Monika will be presenting on the application
of Emotional intelligence in the workplace. So, we learned in depth about emotional intelligence
in organizational behavior course from our Sir. So, I think we are capable enough to share some
insights into emotional intelligence in the workplace with you all. And we will be taking 15 to 20
minutes time for our whole presentation and after that, we will have a question-answer session.
So please kindly take note of your questions during our presentation. This is the sequence that
we are going to follow today.

2) Sequence
Speech: As you can see the sequences are as follows. First of all we will start off with the aim of
our topic. After that, we will go for background of the topic and right after that we will have
main body, where it will include some core points like defining Emotional intelligence, different
models, core components and their applications with examples. Last but not least we will have a
recommendation and will conclude our presentation with conclusion.

3) Aim

Speech: The aim of this presentation is to briefly highlight the features and applications of
emotional intelligence in the workplace and to make suitable recommendations.

4) Main Body
a) Definition of EI
Speech: Now, we can start off by defining the meaning of Emotional Intelligence.
Emotional Intelligence is the ability to recognize, use, and regulate your own emotions in order
to reduce stress, communicate clearly, sympathize with others, overcome obstacles, and diffuse
conflict.
When making decisions involving human resources, employers take emotional intelligence into
account for both current employees and new applicants. For instance, during the hiring process,
human resource workers and hiring managers frequently ask targeted questions to ascertain
emotional intelligence in order to assess which candidates will best fit in with the company
culture.

b)Importance of Emotional Intelligence

Speech: The importance are-

• Emotional Intelligence & career development:

A person with high emotional intelligence possesses with qualities like self-awareness,
self-control, empathy & social skill. A person with high EI has better chance of getting a
good job.
✓ A person with high EI has an ability to identify the needs of people and maintains
a healthy relationship
✓ It is also related to decision making process, promotion and pay raise
• Emotional Intelligence and Leadership:
 ✓ Everyone must function properly and productively under managers in charge
✓ Tend to view members with unique personalities
✓ For leaders they need to understand their own emotional needs at first and then be
stable so that the people who works under him/her can understand and help them
to keep emotionally balanced by understanding their problems reducing anxiety and
stress
✓ Leaders with high EI manage relationship with others more efficiently and help in
the productivity of the organization
✓ When a conflict arises the leaders with high EI at first must control their own
emotions and view the situation from everyone’s perspective and seek mutual
solution

• Emotional Intelligence and Team building:

✓ EI helps to unite the people and be efficient while completing the tasks
✓ Like this the members get to know about each other before the work begin
✓ If there is any negative behavior it should be identified and solved by taking
corrective measures
✓ Decisions should be made based on opinion of everyone
✓ Supportive and contribute equally while completing the tasks.

c) 3 Models
Speech: Next is 3 models. Basically, Experts have suggested 3 models to explain emotional
intelligence. We are going to talk about these in brief.
The ability-based model consists of four components:
a. Perceiving Emotions: The capacity to accurately perceive and identify one's own, other
people's, and environmental emotions.
b. Controlling and Using Emotions: The capacity to control and use emotions to aid in reasoning,
problem-solving, and decision-making.
c. Understanding Emotions: The ability to comprehend the complexity of emotions, including
their causes and effects.
d. Managing Emotions: The ability to properly manage emotional experiences and regulate and
control one's emotions.Then,
The five components of Goleman's mixed model are as follows:
a. Self-Awareness: Being conscious of one's feelings, abilities, flaws, principles, and objectives.
b. Self-Regulation: The capacity to restrain and refocus impulsive and disruptive emotions.
c. Social Awareness: Awareness of the needs, emotions, and worries of others.
d. Relationship Management: The ability to establish and uphold wholesome relationships,
settle disputes, and motivate others.
e. Self-Motivation: The desire to reach individual objectives and work toward ongoing
improvement.
The Trait Model covers the following five components:
a. Self-Awareness: It is the capacity to recognize one's own feelings, aptitudes, and limitations.
b. Self-Regulation: It is the ability to govern and restrain one's impulsive behavior and emotional
reactions.
c. Motivation: It is the desire and zeal to pursue objectives and persevere in the face of
difficulties.
d. Empathy: It is the capacity to comprehend and value the feelings and viewpoints of others.
e. Social Skill: It is the capacity to establish and keep wholesome relationships, speak clearly,
and co-operate.

Now my next member will discuss the next topic.

d) 5 components of EI

Speech: Now, Daniel Goleman’s 5 pillars of Emotional Intelligence

The first pillar is Self-awareness. By developing self-awareness, we gain insight into our own
emotions, strengths, and weaknesses. This self-awareness enables us to make better decisions,
build healthier relationships, and navigate challenging situations.
The second one is self-regulation. This skill enables us to adapt to change, handle stress, and to
remain calm in high-pressure situations.
Next is Motivation. By cultivating motivation, organizations can create a positive and inspiring
work environment that increases growth and success.
The fourth pillar is empathy, This is the ability to understand and share the feelings of others.
Empathy builds strong relationships and effective communication among colleagues, promoting
teamwork. When leaders and team members understand the perspectives and emotions of
their colleagues, they can build a supportive workplace culture where everyone feels valued and
appreciated.
Finally, the fifth pillar is social skills. Employees who possess emotional intelligence can
communicate effectively, inspire and influence others, and build strong professional networks.
They do good in teamwork and leadership. These social skills contribute to enhanced
productivity and overall success in the workplace.

Our last point is, Applications of EI with examples.

e) Applications of EI with examples

Speech: Emotional intelligence can be applied in different areas of organizational dynamics:

• Leadership: Leaders can effectively manage their own emotions and demonstrate
empathy toward their team members. For example…………..
• Teamwork and Collaboration: Team members with high EQ can understand and manage
their emotions and can communicate effectively, and actively listen to others, leading to
better cooperation, trust, and synergy within the team promoting a harmonious work
environment.
• Conflict Resolution: Employees who possess EQ can recognize and manage their
emotions during conflicts, preventing situations from escalating and maintaining
productive dialogue.
• Customer Service: Employees who are emotionally intelligent can recognize and
understand customers' emotions, enabling them to respond with empathy and provide
personalized support. They remain calm and composed even in challenging situations,
actively listen to customers' concerns.
• Employee Engagement and Retention: Emotional intelligence contributes to employee
engagement and retention. Managers who demonstrate high EQ can create a supportive
and positive work environment, where employees feel valued, understood, and
motivated.
• Change Management: Emotional intelligence plays a critical role in change management
processes within organizations. Leaders who possess EQ can effectively communicate and
address employees' emotions during times of change.
• Decision Making: Emotional intelligence influences decision-making processes within
organizations.
5) Conclusions and Recommendation

Speech: Among the 3 models, the mixed model is considered the most applicable to Emotional
Intelligence (EI) in the workplace. The mixed model combines elements from both trait and
ability-based models, incorporating personality traits and measurable skills to assess and
develop emotional intelligence.
Mixed Model: The mixed model integrates both traits and abilities to assess emotional
intelligence. It incorporates self-report measures of personality traits related to emotional
intelligence as well as performance-based tests to evaluate the individual's ability to perceive,
use, understand, and manage emotions making it more applicable to the workplace context.
Conclusion:
Emotional intelligence plays a crucial role in the workplace, impacting various aspects such as
teamwork, leadership, communication, conflict resolution, and overall employee well-being.
The mixed model of emotional intelligence provides a more comprehensive framework for
understanding and developing emotional intelligence in the workplace.
That’s all from us if you have any questions you may ask now.