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Technical Frequently Asked Questions (FAQs) for Filling of Online Application Form

Click on (+) Signature for Answers to your Queries :

1. How do I access the site to fill up the online application? +

2. When can I submit online application for a particular examination? Can I apply any time
during the year for a particular examination? +

3. Can anyone apply online for a particular examination? +

4. Are there any detailed instructions to guide an applicant for submitting an online
application? +

5. I have a problem in filling up Name and Address fields. What should I do? +

6. What should I do if I have changed my Name after Matriculation / 10th Class? +

7. How eligibility of age is calculated? +

8. Which documents/Certificate must be in my possession if I want to claim any type of

relaxation/reservation? +

9. As per the detailed information available in the Commission's website, I am exempted

from payment of fee on account of being a Female / PwBD / SC / ST candidate. Am I
required to enter the payment details in Part-II? +

10. I am a Female/Scheduled Caste/Scheduled Tribe/Physically Handicapped (40% and

more) candidate and I have completed my application. Where should I pay the fee for the
application? +

11. What is Certificate Date? +

12. Is it necessary to fill up the details related to area Pin Code/Phone No. with Area Code?
+

13. How do I move to the next page which have been completely filled? +

14. When the relevant particulars i.e. Community/ Age Relaxation/ Disability Status etc. do
not appear in the corresponding parameters available in the drop-dow menu. How should I
fill up the relevant columns? +

15. I cannot find the “Continue” or “I Agree” or “Declaration” button at the end of the screen.
What should I do? +

16. What should I do if I am not able to proceed further after filling my details in Part-I
Registration? +

17. Is it necessary to fill up both the Parts i.e. Part-I and Part-II of the application? +
18. The system returned a Blank or Zero Registration number after submission of
application Online. What should I do? +

19. I filled up my form and successfully paid the application fee through online payment
gateway. However, the application status has not been updated with these particulars.
What should I do? +

20. After filling up and complete the application form, the system persists : (a) returned a
Blank Screen (b) Internet was disconnected (c) My PC/Laptop was closed / hung / shut
down. Is my application saved/registered? +

21. How should I proceed with Part-II Registration if an alert/message is displayed stating
that the security certificate is unsafe / untrusted? +

22. What details should I provide to make correspondence with the Commission? +

23. On using Google Chrome browser, it is showing “Your connection is not private” What
should I do? +

24. On using Internet Explorer browser, the message “There is a problem with this website’s
security certificate” is displayed. What should I do? +

25. What is the procedure to pay the fee for the Examination? +

26. Is there any other bank in addition to SBI where fee can be deposited by cash? +

27. I have taken the print of challan by clicking on the "Print" option. I have to deposit the
cash in a branch of SBI through this challan. How will I re-enter the system to submit my
transaction details of the fee if I log out of the system now? +

28. Is there any other form/challan to pay fee by cash apart from the challan? +

29. I have taken the print of Pay-in-slip by clicking on the "Print" option. I have to deposit the
cash in a branch of SBI through this Pay-inslip. How will I re-enter the system to submit my
transaction details of the fee once I log out? +

30. How to get refund of payment as I had made payment more than once towards its fee?
+

31. How will I fillup transaction details after making payment by cash to SBI? +

32. When will I visit bank to pay fee by cash & my RID is not found in bank? +

33. I had paid online through Net Banking but it is not showing & not allowing me to apply
again. +

34. I have made a mistake while entering transaction details provided by SBI in its Challan
Slip after making cash payment at the time of submission of my application. What should I
do? +

35. Fee has been deducted two / three times from my account. Who will refund extra
deduction of fee amount? +
36. I have paid the fee in a State Bank of India Branch and I have Journal number but on
Part II Registration, there is no confirmation? +

37. I have paid the fee online through Net Banking but the transaction is not reflected and
the system is not allowing me to proceed to complete Part-II. What should I do? +

38. I paid the fee by Debit/Credit Card/UPI and amount is debited from my bank account
but Part II of the application is still showing payment page to pay again? +

39. What should I do in case the centre I wish to choose is displayed in a different colour in
the drop-down menu and is not selectable? +

40. Can I change my examination centre after submission of application? +

41. I am unable to upload Photograph / Signature / Photograph ID in my application. What

should I do ? +

42. What should I do in case my Photograph / Signature does not match with pixel sizes
mentioned in UPSC guidelines? +

43. In which format should I upload the scanned Photograph / Signature / Photo-ID? +

44. What should be the size of the scanned Photograph and the Signature? +

45. How do I convert my Photograph and Signature to the required pixel size or desired
format? +

46. My Photograph and Signature, as uploaded on the site, are not clearly discernible. What
should I do? +

47. What should be the size of the scanned Photograph identity card document / certificate
related to writing extremity of PwBD (person with benchmark disability) ? +

48. What details should I retain after completion of successful submission of my form? +

49. How will I take printing of my submitted application? +

50. What should I do if uploaded wrong Photo ID Card document/certificate related to

writing extrimity of PwBD? +

51. I found mistake in entry of Transaction details after submission of my application. What
should I do ? +

52. When the relevant particulars i.e. the community/ age relaxation requirements/
disability status/ year of birth etc. do not appear in the corresponding parameters available
in the Drop-Down menu, how should I fill up the relevant columns? +

53. What should I do in case I found mistake in my submitted application? +

54. What should I do if there is delay in accessing the page? +

55. How do I receive intimation regarding Registration/Successful submission of my

application? +
56. What should I do if I receive a SMS from UPSC informing that your candidature is not
valid as you have not completed Part-II of the application? +

57. What do I do if my RID is not available at the Bank when I go there to make payment? +

58. How do I ensure that my online application has been submitted if SMS / email have not
been received? +

59. I have completed my Application. When can I download my e-Admit Card (Hall Ticket)
for the examination? +

60. I have successfully submitted the online application, should I send the printouts of the
application to the commission by post? +

61. Can I use Pay-in-slip (challan) and Transaction ID of an already submitted application
form for another new application form (Generated RID)? +