Welcome to
Common Service Centre (CSC)
Village Level Entrepreneurs (VLEs)
CSC e-Governance Services India Limited, Ministry of Electronics & Information Technology, Electronics Niketan, 3rd Floor, MeitY, 6 CGO Complex,
Lodhi Road, New Delhi – 110003 Phone – 011- 32316346, Web - www.csc.gov.in
Welcome to CSC
Please click on the buttons below to refer
What do you know about CSC?
About Common Service Centers
Role of a Village Level Entrepreneur (VLE)
Overview of Digital Seva Portal
List of Services You Can Provide
Dos and Don’ts for Best Practices for VLEs
Official Mail-Ids of Different Departments
Stay Connected
What do you know about CSC?
Congratulations on becoming a part of the Common Service Centre (CSC)
family as a Village Level Entrepreneur (VLE)!
As a VLE, you are now at the forefront of empowering your community with
digital services and bridging the gap between government and citizens. This
kit will guide you through your roles and responsibilities, the functioning of the
Digital Seva Portal, and how to manage and deliver services effectively.
Mr. Sanjay Rakesh,
MD & CEO of CSC eGovernance Service Ltd.,
New Delhi
Sanjay Kumar Rakesh is the Managing Director and CEO of the Common Service Centre
Special Purpose Vehicle (CSC SPV). He has over 30 years of experience in government
service. Here's some more information about him:
Mr. Rakesh was the Additional Chief Secretary of the Government of Tripura, and the
Joint Secretary in the Ministry of Electronics & IT. He led initiatives for Make in India in the
electronics sector.
He is also a director of NIXI-CSC DATA SERVICES LIMITED, CSC E-GOVERNANCE
SERVICES INDIA LIMITED, TRIPURA POWER GENERATION LIMITED, and NATIONAL
INTERNET EXCHANGE OF INDIA.
Click here to watch an interesting video
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01
About
Common
About
Common
Service
Service Centers
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About Common Service Centres
The Common Service Centres (CSC) are an integral part of the Digital India
initiative, aimed at transforming India into a digitally empowered society.
They are access points for the delivery of Digital India services to rural and
remote areas across the country and contribute towards the fulfillment of the
vision of Digital India and the Government’s mandate for a digitally and
financially inclusive society.
CSCs offer assisted access to e-services in India, focusing on enhancing
governance. Apart from delivering essential government and public utility
services, CSCs also deliver a range of social welfare schemes, financial services,
educational courses, skill development courses, healthcare, agriculture
services, and digital literacy.
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ØÕ About Common Service Centres
Promote digital literacy Bringing digital
and access to e- transformation in citizen
governance. services
Ensuring systematic Monitoring achievements
viability and sustainability of the outcomes by the
of the CSC scheme CSC
Building digital Providing a standardized
connectivity for local collaborative decision-
populations making framework
Looping best practices in Centralized tie-ups with
e-Governance service providers and
seekers
Enable skill development Offer financial inclusion
and entrepreneurship services like banking,
opportunities. insurance, and pension
schemes
Enabling delivery of Government-to-Citizen services (G2C) and
Business-to-Citizen services (B2C) services
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Role
02 of a
Village
Role of a Village
Level
Level
Entrepreneur
(VLE)
Entrepren
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2. Role of a Village Level Entrepreneur
As a Village Level Entrepreneur (VLE), you play a crucial role in connecting the
digital world to your community. You are the primary contact point for citizens
accessing digital services at the local level.
Provide seamless and Educate and inform
efficient delivery of G2C citizens about the available
and B2C services services through CSC.
Manage the CSC centre Promote digital literacy
and ensure its smooth and enable local citizens
operation. to use online services.
Availability of kiosk from It is mandatory to login
8:00 am to 8:00 pm or as in the Digital Seva
per their business needs Portal daily (DSP) and
or local regulations do business.
Act as a representative of CSC by maintaining a professional
attitude and building trust within the community.
Note: If the VLE does not log in to DSP and the account status is inactive for a
month, the CSC ID will be deactivated.
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03
Overview
ofDigital
Digital
Overview of
Seva
eva Portal
Portal
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Promote digital literacy and
access to e-governance.
The Digital Seva Portal is the official platform for VLEs to access a wide range of
services under the CSC scheme. This user-friendly portal allows VLEs to govern
services in real-time, ensuring transparency, efficiency, and seamless
transaction management.
Through DSP, one can govern various services that includes government-to-
citizen (G2C) services, business-to-citizen (B2C) services, banking and financial
services, state-centric services, and several more.
Access the Digital Seva Portal at: https://digitalseva.csc.gov.in/
Education Insurance
E-District Travel
G2C Agriculture
Services
Health
Banking
Skills NPS
PM Welfare
Grameen
Schemes
Digipay E-store
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04
List of
Services
List of Services
You Can
You Can
Provide
Provide
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List of Services You Can Provide
The following are some of the key services that you can offer as a VLE:
G2C Services
Aadhaar Enrollment & Update (Optional)
PAN Card Services
Passport Applications
CERTIFICATE
Birth/Death Certificates
Land Records
Utility Bill Payments (Electricity, Water, Gas)
Pension Schemes
Agriculture
Tele-consultation (Crop, Animal, Husbandry and E-
Pashu Chikitsa)
E Kisan e-Mart
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List of Services You Can Provide
Financial Services
Banking (Optional)
Insurance (Life, Health, Crop)
Loan
National Pension Scheme (NPS)
DigiPay
PM Welfare
Scheme
Pradhan Mantri Kisan Maandhan Yojana
E-Shram Yojana
Pradhan Mantri Kisan Samman Nidhi Yojana
Pradhan Mantri Laghu Vyapari Maandhan Yojana
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List of Services You Can Provide
Health Services
Telemedicine and Tele-consultation
Pradhan Mantri Jan Arogya Yojana (PM-JAY)
B2C Services
Mobile/DTH Recharges
Travel Ticket Bookings (IRCTC, Bus, Flight)
Education and Skill Training Services
NIELIT
NIOS
Sarkari Pariksha
Courses offered through CSC Academy
To learn more about CSC products & services Click Here.
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05
Dos and Don
for Best
Dos and Don’ts
for Best
Practices
Practices
VLEs
for
for
VLEs
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5. Dos & Don’ts for Best Practices
for VLEs
By following these do’s and don’ts, you will build a reputation of trust and
efficiency in your community, helping to drive digital transformation and
making essential services more accessible.
Do’s Don’ts
Provide Quality Customer Don’t Overcharge
Service: Citizens:
B Treat every citizen with B Never demand extra fees
respect, patience, and beyond the specified
professionalism. charges for services.
Overcharging will lead to
B Ensure timely and
penalties and loss of trust.
accurate delivery of
services.
B Always explain the process
clearly to the citizen and
provide a receipt for every
transaction.
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5. Dos & Don’ts for Best Practices
for VLEs
Do’s Don’ts
ba Follow CSC Guidelines: ba Don’t Engage in
Fraudulent Practices:
. Adhere strictly to the
. Do not engage in any
protocols and guidelines
unethical activities such as
provided by CSC for each
forging documents,
service.
providing false
. Regularly check for information, or conducting
updates or unauthorized
announcements on the transactions.
Digital Seva Portal.
. Avoid using any illegal
shortcuts for quicker
processing of services.
Do’s Don’ts
3. Maintain Transparency: 3. Don’t Misuse Citizen Data:
. Charge citizens only the
. N ever misuse or share
approved service fees as
citizen data (e.g., Aadhaar
mentioned on the portal.
details, financial
. Issue valid receipts for information) for
every transaction, and unauthorized purposes.
keep a transparent record Data privacy is a legal
of all activities. obligation.
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N x
5. Dos & Don’ts for Best Practices
for VLEs
Do’s Don’ts
4. Promote Digital Literacy: 4. Don’t Deny Service:
( Educate your community
( Do not refuse service to
about the benefits of
any eligible citizen based
digital services and the
on personal bias or
services available through
discrimination.
your CSC centre.
( All citizens, regardless
( Encourage people to use
of background, should
digital payment options
have equal access to
like DigiPay.
services.
Do’s Don’ts
5. Ensure Security of Data: 5. Don’t Use Personal Bank
Accounts for CSC
( Maintain the privacy and Transactions:
confidentiality of citizen
( Always use the official
data
system or authorized
( Follow data security payment channels
measures when handling provided by CSC for
sensitive information like financial transactions.
Aadhaar and financial
( Avoid using personal bank
details.
accounts to handle CSC-
related payments.
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5. Dos & Don’ts for Best Practices
for VLEs
Do’s Don’ts
6. Keep Infrastructure Up-to- 6. Don’t Leave Your Centre
Date: Unattended:
$ Ensure that your CSC $ Always ensure that your
centre is equipped with CSC centre is operational
the necessary hardware to during working hours.
provide services Leaving the centre
efficiently. unattended may cause
inconvenience to citizens.
$ Keep your Digital Seva
Portal account and
software updated to
the latest versions.
Do’s Don’ts
7. Provide Correct and Valid 7. Don’t Share Your Login
Information: Credentials:
$ Verify the documents $ Do not share your VLE ID,
submitted by citizens to password, or any other
ensure that they are valid CSC credentials with
and genuine. unauthorized individuals.
$ Ensure accuracy when $ Unauthorized access to
entering information into your account could lead to
the portal to avoid fraud or misuse of
processing errors. services.
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5. Dos & Don’ts for Best Practices
for VLEs
Do’s Don’ts
8. Engage in Training I= Don’t Tamper with
Programs:
Equipment:
3 Regularly participate in 3 Avoid tampering with
training sessions and CSC-provided hardware
workshops conducted by and software. If any issues
CSC to stay updated on arise, contact the official
new services, support team for
technologies, and assistance.
processes.
Do’s Don’ts
§= Maintain Professional 9. Don’t Ignore Complaints:
Conduct:
3 Always dress neatly and 3 Do not neglect or ignore
maintain a clean and citizen complaints or
welcoming CSC centre. concerns. Address their
3 Communicate clearly and issues professionally or
politely with citizens, escalate them through the
building trust and appropriate channels if
goodwill in your needed.
community.
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5. Dos & Don’ts for Best Practices
for VLEs
Do’s Don’ts
FD< Use Official Channels for FD< Don’t Spread
Support:
Misinformation:
/ If you face technical issues / Ensure you provide
or have questions about accurate and up-to-date
the services, use the information about CSC
official CSC helpdesk or services. Misinforming
grievance redressal system citizens can lead to
for assistance. confusion and distrust.
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06
Official Mail-I
Official Mail-Ids
ofofDepartments
Different
Different
Departments
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Official Mail-IDs of different
departments
Here are some important CSC Services Email IDs. To know more about write at:
Aadhaar [email protected]
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Official Mail-IDs of different
departments
Here are some important CSC Services Email IDs. To know more about write at:
Insurance [email protected]
Loan [email protected]
DigiPay [email protected]
Unimoni [email protected]
Tele-Law [email protected]
PM Vishwakarma [email protected]
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07
Conclusion
Conclusion
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Conclusion
As a VLE, you have the opportunity to make a meaningful impact by providing
critical digital services to your community. By utilizing the Digital Seva Portal
effectively and promoting digital literacy, you will help bridge the gap between
citizens and essential services, making India more digitally inclusive.
Welcome once again to the CSC family, and we wish you success in your
journey as a Village Level Entrepreneur!
Stay Connected
For more information, visit:
CSC GOV: https://www.csc.gov.in
CSC SPV: https://cscspv.in/
Jaankari Suvidha Portal: https://jaankari.csccloud.in/
Call VLEs: 14599
Citizens: 011-49754923 / 24
Follow us on social media for updates!
X: https://twitter.com/CSCegov_
Facebook: http://www.facebook.com/cscscheme
YouTube: https://www.youtube.com/user/CSCSCHEME
LinkedIn: https://www.linkedin.com/company/common-
services-centers-official/
Instagram: https://www.instagram.com/commonservicescenters/
WhatsApp Channel: https://www.whatsapp.com/
channel/0029Va5pY1EJpe8avzCDsy2f
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Other Resources
VISION CSC AGRI - 2024
Vasundhara Bachav Abhiyan 2023-24
kvk Order Process
CSC Agriculture : FPO
Digipay Micro Atm
DigiPay Micro ATM Installation
Domestic Money Transfer Complete Process
Patanjali Pashu Aahar Seva: Shubarambh Maharashtra
Handbook on SBI KIOSK Banking
Bank Of Baroda Kiosk Banking Services
Bank of India BC/CSP Portal Services
CSC Affidavit & E-Stamp Service
CSC VLE Udyam Registration Process
CSC Electricity Bill Payment Full Process and Commission
CSC Portal varun ata sarv VLE ,PACS ,FPO dehat che product magu shaktat
How To Learn Tally Erp 9 & Gst from CSC
CSC Labour Card Kaise Banaye 2024
CSC Opreter ID भी फ्री में| pension KYC kaise kare 2023
CSC Public Grievance Online Complaint Portal
Role of VLE's
Real-time enrollment of farmers
1 MG_ordering process flow
CSC ID Apply under UMP_Process flow
Process Flow_Ref ID_UMP
Training_Material_Service_Center
Presentation for VLEs Usha Silai App- CSC-USHA Apr 24
Rozgar-Online Resume Making_Process Flow (3)
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