Narrator Introduction

Narrator: "Welcome to DC Bank, where dedication, teamwork, and excellent

customer service come together to create an outstanding banking
experience. Today, we’ll follow the process of bringing a new employee into
the DC Bank family, highlighting every step from recruitment to recognition.
Meet the team as they work together to ensure a smooth onboarding and set
a strong foundation for our newest teller."

Characters

1. HR Manager (Kath)

2. Branch Manager (Rose)

3. New Employee (Lyca)

4. Experienced Teller (Bella)

5. Problematic Employee (John)

6. Receptionist (Des)

7. Security Guard (Phil)

8. Customer Service Rep (Mark)

9. Loan Officer (Joan)

1. Recruitment

Narrator: "The team meets to discuss what qualities they’re looking for in a
new teller. This first step is crucial to ensure DC Bank hires someone who will
fit well within the team and provide excellent service to customers."

Kath: "Let’s discuss the qualities we need in a new teller."

Rose: "We want someone detail-oriented and accurate. Our customers
depend on us for reliability."

Mark: "And customer service skills are a must. The teller should be patient
and friendly, especially during busy hours."

Des: "They should also make a strong first impression, since the teller is
often the first person customers interact with."

Kath: "Alright, I’ll look for candidates with these qualities."

2. Selection

Narrator: "Kath and Rose interview Lyca, a candidate applying for the teller
role. They want to ensure she meets the high standards DC Bank expects in
service and professionalism."

Kath: “Welcome, Lyca. Could you tell us a bit about yourself?”

Lyca: “I’m Lyca, a recent Business Administration graduate with a passion for
helping people. I’m drawn to roles where I can provide friendly, efficient
service, even on busy days.”

Rose: "Lyca, how would you handle an upset customer?"

Lyca: “I’d stay calm, listen carefully, and work to resolve their issue.”
Rose: "Good approach. Staying calm under pressure is essential here."

Joan: "Yes, showing empathy and keeping a cool head makes a big
difference."

Lyca: "I understand. I’ll make sure to stay aware of my surroundings and
prioritize safety."

Kath: “Lyca, we think you’d be a great fit for the team. Welcome to DC
Bank!”

3. Orientation

Narrator: "On Lyca’s first day, Kath introduces her to the DC Bank team.
Orientation is a vital step to help Lyca understand the branch culture and
connect with her new colleagues."

Kath: "Lyca, let’s meet some of the team!"

Des: "Hi, Lyca! I’m Des, the receptionist. If you need help, just ask."

Lyca: "Thank you, Des! Nice to meet you."

Mark: "Hey, Lyca! I’m Mark in Customer Service. We handle all kinds of
customer inquiries, so feel free to reach out if you have questions."

Joan: "Hi, Lyca. I’m Joan, the loan officer. We’ll work together whenever
customers have loan inquiries."
Phil: "Welcome, Lyca. Remember, safety first—always stay alert."

Kath: "Bella, our experienced teller, will guide you through your daily tasks."

4. On-the-Job Training

Narrator: "Lyca begins her training with Bella, who teaches her the essential
tasks of a teller and how to handle transactions accurately and efficiently."

Rose: "Bella, Lyca is all yours."

Bella: "Welcome, Lyca! Let’s start with the basics. Accuracy is key in
transactions, so we’ll practice with deposits and withdrawals."

Lyca: "Got it, Bella. I’ll make sure to double-check everything."

Joan: "Take your time, Lyca. Precision matters more than speed at first."

Phil: "And always stay aware during transactions—security is essential."

Lyca: "Thanks, everyone. I’ll stay accurate and alert."

5. Solving a Problematic Employee Issue

Narrator: "Not every day goes smoothly. Rose and Kath meet with John, an
employee who has been facing challenges with performance. They want to
understand his issues and help him improve."

Rose: "John, we’ve noticed some recent transaction errors and customer
complaints. Is there anything affecting your work?"

John: "I’ve been overwhelmed, but I’m ready to improve."

Kath: "We can arrange for extra training if it’ll help."

Mark: "And I’d be glad to go over some customer service tips with you."

Bella: "I can help with procedures, too. We’re all here to support you."

Rose: "Let’s do weekly check-ins to track progress. Let us know if you need
anything else."

John: "Thank you. I appreciate the help."

6. Awarding/Recognition

Narrator: "The DC Bank team holds a small ceremony to recognize

employees who have made outstanding contributions. This month, Bella and
Lyca are being honored for their efforts."

Rose: "Today, we recognize Bella for her dedication to training new team
members. Bella, thank you for all your guidance."
Bella: "Thank you, Rose. I’m glad to help Lyca get started."

Kath: "And Lyca, we’re impressed by your commitment to learning and

professionalism. Keep up the great work!"

Lyca: "Thank you so much! I couldn’t have done it without everyone’s

support."

Des: "Congratulations, both of you! You’ve made such a difference here."

Mark: "Lyca, you’ve settled in so well. Great job!"

Phil: "Well-deserved, both of you!"

Narrator Conclusion: "Through teamwork, consistent support, and

recognition, DC Bank ensures every employee feels valued and equipped to
provide exceptional service to customers. This positive work environment
makes DC Bank a reliable and welcoming place for everyone."
Video Flow for the DC Bank Script

Opening Scene: Narrator Introduction

Visual: The DC Bank logo animates onto the screen with upbeat, professional
background music.

Text on Screen: “Welcome to DC Bank: Where Teamwork Meets Excellence”

Narrator (Voiceover):

“Welcome to DC Bank, where dedication, teamwork, and excellent customer

service come together to create an outstanding banking experience.”

Transition: Fade into a wide shot of the branch office bustling with activity.

Scene 1: Recruitment

Visual:

Wide shot of a professional meeting room. Kath, Rose, Mark, Des, and Phil
are seated around a table with a flipchart labeled “Teller Recruitment” in the
background.

Close-ups: Notebooks, coffee mugs, and brainstorming on paper.

Narrator (Voiceover):

“The team meets to discuss the qualities they’re looking for in a new teller.”

Dialogue (Audio Overlay):

Kath: “Let’s discuss the qualities we need in a new teller.”

Rose: “We need someone detail-oriented and accurate.”

Mark: “And with great customer service skills.”

Des: “They should make a strong first impression.”

Transition: Kath smiles as she gathers resumes. The camera fades out to the
next scene.

Scene 2: Selection

Visual:

Brightly lit office. Kath and Rose sit across from Lyca, who looks confident but
eager.
Close-up: Lyca’s resume on the table.

Narrator (Voiceover):

“Kath and Rose interview Lyca, a candidate applying for the teller role.”

Dialogue (Audio Overlay):

Kath: “Welcome, Lyca. Could you tell us a bit about yourself?”

Lyca: “I’m a recent Business Administration graduate with a passion for

helping people…”

Rose: “How would you handle an upset customer?”

Lyca: “I’d stay calm, listen carefully, and work to resolve their issue.”

Transition: Kath shakes Lyca’s hand. Text on screen: “Welcome to DC Bank!”

Scene 3: Orientation

Visual:
Kath walks Lyca through the branch, introducing her to team members.

Each team member greets Lyca with a handshake or smile.

Narrator (Voiceover):

“On Lyca’s first day, Kath introduces her to the DC Bank team.”

Dialogue (Audio Overlay):

Des: “Hi, Lyca! I’m Des, the receptionist.”

Mark: “I’m Mark in Customer Service. Feel free to ask me anything.”

Phil: “Welcome aboard! Safety first, always.”

Transition: Bella shakes Lyca’s hand, and the camera follows them walking to
the teller counter.

Scene 4: On-the-Job Training

Visual:
Bella stands beside Lyca at the teller counter. They practice transactions with
mock deposits and withdrawals.

Close-ups: Lyca’s focused expression and her hands handling cash.

Narrator (Voiceover):

“Lyca begins her training with Bella, learning the essential tasks of a teller.”

Dialogue (Audio Overlay):

Bella: “Accuracy is key in transactions. Let’s practice deposits first.”

Lyca: “Got it, Bella. I’ll double-check everything.”

Transition: Mark passes by and gives Lyca a thumbs-up. Fade to the next
scene.

Scene 5: Solving a Problematic Employee Issue

Visual:
Rose and Kath sit across from John in a private office. John appears a bit
nervous but attentive.

Close-up: A supportive smile from Rose.

Narrator (Voiceover):

“Not every day goes smoothly. The team works together to address
challenges.”

Dialogue (Audio Overlay):

Rose: “John, we’ve noticed some recent errors in transactions.”

John: “I’ve been overwhelmed, but I want to improve.”

Mark: “I can help with customer service tips.”

Bella: “I’ll guide you through the procedures again.”

Transition: John smiles as he shakes hands with Kath. The scene fades out.

Scene 6: Awarding/Recognition
Visual:

A small gathering in the branch lobby. The camera pans over employees
clapping as Rose holds certificates.

Close-up: Certificates for “Outstanding Trainer” and “Exceptional New

Employee”.

Narrator (Voiceover):

“The team holds a ceremony to honor outstanding contributions.”

Dialogue (Audio Overlay):

Rose: “Bella, thank you for your dedication to training new team members.”

Kath: “And Lyca, we’re impressed by your professionalism and hard work.”

Lyca: “Thank you! I couldn’t have done it without the team.”

Transition: Lyca and Bella pose for a photo with their certificates.
Closing Scene

Visual:

Montage of the team working together in the branch: Lyca assisting

customers, John improving, and Mark answering inquiries.

DC Bank logo fades back in.

Narrator (Voiceover):

“Through teamwork, consistent support, and recognition, DC Bank creates a

positive environment for employees and customers alike.”

Text on Screen: “DC Bank: Where Teamwork Meets Excellence.”

Music: Upbeat closing tune.

This structured flow combines dynamic visuals, engaging dialogue, and

smooth transitions for an effective and professional video presentation.