Thanks to visit codestin.com
Credit goes to www.scribd.com

0% found this document useful (0 votes)
31 views4 pages

Questioning Tool

The document outlines a questioning tool designed to assess a candidate's knowledge and skills in food and beverage services, focusing on customer service, safety, and regulations. It includes various categories of questions such as handling irate guests, food safety, and managing customer complaints. Expected answers provide insights into the importance of effective communication, safety protocols, and operational efficiency in the hospitality industry.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
31 views4 pages

Questioning Tool

The document outlines a questioning tool designed to assess a candidate's knowledge and skills in food and beverage services, focusing on customer service, safety, and regulations. It includes various categories of questions such as handling irate guests, food safety, and managing customer complaints. Expected answers provide insights into the importance of effective communication, safety protocols, and operational efficiency in the hospitality industry.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

QUESTIONING TOOL

Questions to probe the candidate’s underpinning Satisfactory


knowledge response

Extension/Reflection Questions Yes No


1. How will you handle an irate guest?  
2. What else can you offer aside from booking a table
reservation?  

3. How will you provide the total customer satisfaction?  


Safety Questions
4. Since you are dealing with Food and Beverage Services,  
how will you avoid food safety problems like poisoning and
contaminations?
5. How important for you to know on how to deal with food  
poisoning and choking incident?
6. Why do you need to check all the equipment before the  
start of business day?

Contingency Questions
7. Is it important for you to know how to handle the wrong  
order or mixed-up order complain?
8. How important it is to handle a long queue of guests in  
your ordering area?
9. Why do you need to intervene if a group of guests are  
creating scenes in dining area?
Job Role/Environment Questions  
10. Why do you need to check the billing instructions of the  
guests?
11. Identify the methods of taking table reservation.  
Rules and Regulations  
12. Give insights on the policy regarding allergens.  
13. What are the certificates the establishment should have  
that protect the employees and its guests?
The candidate’s underpinning  Satisfactor  Not
knowledge was: y Satisfactory
Feedback to Candidate
General Comments: (Strengths/ Improvements Needed)

Candidate Signature Date

Assessor Signature Date


EXPECTED ANSWER FOR QUESTIONING TOOL

1. Handling an irate guest requires a calm, empathetic, and strategic


approach to resolve the situation effectively and maintain a positive
relationship.
2. Beyond booking table reservations, there are numerous other
services you can offer to enhance the guest experience in a food and
beverage establishment.
3. Providing total customer satisfaction involves delivering a
consistently excellent experience that meets or exceeds customer
expectations.
4. In the food and beverage industry, avoiding food safety problems
like poisoning and contamination involves a comprehensive approach to
hygiene, handling practices, and staff training.
5. Dealing with food poisoning and choking incidents promptly and
effectively is crucial to ensure the safety and well-being of affected
individuals.
6. Checking all equipment before the start of the business day is
essential for ensuring smooth, safe, and efficient operations in the food and
beverage industry.
7. Handling complaints about wrong or mixed-up orders effectively
is essential for maintaining customer satisfaction and ensuring a positive
dining experience.
8. Managing a long queue of guests efficiently is essential for
maintaining customer satisfaction and ensuring smooth operations.
9. Intervening when a group of guests is creating a scene in the dining
area is important for maintaining a positive atmosphere and ensuring the
comfort and safety of all patrons and staff.
10. Checking billing instructions from guests accurately is crucial for
ensuring a smooth and error-free payment process.
11. Table reservations can be made using a variety of methods, each
catering to different preferences and needs.
12. Implementing a policy regarding allergens is crucial for ensuring
the safety of guests with food allergies and maintaining compliance with
health regulations.
13. For an establishment to ensure the protection of both employees
and guests, several certificates and certifications are important. These
certifications help maintain safety, health, and regulatory compliance.

You might also like