#1.
System Management
To answer the following questions, you may need to visit our demo site to perform some operations
in DSM. (DSM is the abbreviation of "DiskStation Manager", which is the web management and
operating system for Synology NAS devices.) Here is the demo site URL:
https://www.synology.com/dsm/live_demo
You can click on “Try it now!” to log on DSM demo site:
Here are the questions:
1. How do you use share file links to share the files on your Synology NAS to your
friend?
2. Please tick O/X in the following table to indicate what file transfer protocols are supported on
Windows PCs, Mac computers and Linux systems. What other protocols can you find in DSM?
Windows Mac Linux
Samba (CIFS)
AFP
NFS
FTP
Rsync
3. With the default configuration, can you create a new user (say user1) with a simple password, such
as ‘1234’, without any problems? If not, why? What options in DSM can you apply to enhance
password strength?
4. Is it possible to create a user with the following privileges for the specified packages?
Audio Station - Allow
File Station - Deny
Download Station - Deny
If it’s possible, please show us the screenshot of your settings.
5. Please draw 4 layers of TCP/IP model and provide the service example for each layer
6. Cloud models have public cloud, private cloud and hybrid cloud. Please describe the difference
between the three cloud models.
7. Please visit RAID calculator and answer this question: If you have 5 disks (1TB x 3 and 2TB x 2),
what is the volume capacity (available space) for each RAID type below? Please also describe the
following RAID types and the pros and cons respectively.
- RAID0
- RAID1
- RAID5
- RAID6
- RAID10
- SHR
#2. Troubleshooting cases
How would you help a customer in the following scenario?
My connection in LAN is okay, but I can't connect to my DiskStation via WAN. I can't find my
DiskStation on LAN. Some of my computers in LAN can't connect to DiskStation. Sometimes I can
find my NAS but it disappears after a while.
Please reply to this user as a Synology Technical Support.
#3. Customer Support
Here is a support ticket created by a real customer:
I returned the NAS to my reseller last week because the fan was broken. It was not
spinning properly. Today I got a replacement from the reseller, I've set it up and installed
system software, but again I noticed the fan stopped working AGAIN!!!!! This is SO
DISAPPOINTING. I will NEVER recommend anyone to use this piece of JUNK!!!
How would you calm this customer down and solve his/her problem as Technical Support?
#4. Function Introduction
Please visit the Synology official web site at http://www.synology.com and choose one
package/feature you are interested in. Write down how this package/feature can benefit you and how
it can be improved.
#5. Advanced Learning Materials
Please go through the following links carefully and make sure you understand them well before
interview.
1. What is Synology Hybrid RAID (SHR)?
2. QuickConnect
3. DDNS
4. How do I set up port forwarding rules on my Synology Router?
