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The document is a transcript of a customer service chat with the Peacock Helper Bot, which is operated by Salesforce. It outlines various menu options available for assistance, including payment and subscription inquiries, and provides a link for users to view their recent charges. The chat emphasizes that both Salesforce and Peacock will receive the communications, adhering to the NBCUniversal Privacy Policy.

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4 views1 page

Transcript

The document is a transcript of a customer service chat with the Peacock Helper Bot, which is operated by Salesforce. It outlines various menu options available for assistance, including payment and subscription inquiries, and provides a link for users to view their recent charges. The chat emphasizes that both Salesforce and Peacock will receive the communications, adhering to the NBCUniversal Privacy Policy.

Uploaded by

jkz8jd7xmy
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
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Peacock Helper (10/5/2023, 10:15:49 PM): This Peacock customer service chat is

operated by Salesforce. Both Salesforce and Peacock will receive these


communications, subject to the NBCUniversal Privacy Policy.
Peacock Helper (10/5/2023, 10:15:51 PM): Peacock Helper Bot here! 🙂
Peacock Helper (10/5/2023, 10:15:53 PM): While we wait for an agent, let’s see if I
can help.
Peacock Helper (10/5/2023, 10:15:55 PM): How can I help you today?
Peacock Helper (10/5/2023, 10:15:57 PM): Menu Options:
Getting Started
Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (10/5/2023, 10:16:04 PM): Payment and Subscriptions
Peacock Helper (10/5/2023, 10:16:06 PM): I may not be able to fly far, but I can
answer your questions:
Peacock Helper (10/5/2023, 10:16:08 PM): Menu Options:
Peacock Plans
Recent Charges
Update My Billing Information
Change My Plan
Multiple Accounts
Cancel My Plan
Start Over
null (10/5/2023, 10:16:31 PM): Update My Billing Information
Peacock Helper (10/5/2023, 10:16:33 PM): What would you like more information
about?
Peacock Helper (10/5/2023, 10:16:36 PM): Menu Options:
Update Payment Card
Update Billing Address
View Recent Charges
Cancel My Plan
Start Over
null (10/5/2023, 10:16:49 PM): View Recent Charges
Peacock Helper (10/5/2023, 10:16:52 PM): View recent charges here:
Peacock Helper (10/5/2023, 10:16:55 PM): https://www.peacocktv.com/account?
DCMP=helper-bot-3.3.2

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