Peacock Helper (8/17/2023, 9:38:28 AM): This Peacock customer service chat is

operated by Salesforce. Both Salesforce and Peacock will receive these

communications, subject to the NBCUniversal Privacy Policy.
Peacock Helper (8/17/2023, 9:38:30 AM): Peacock Helper Bot here! 🙂
Peacock Helper (8/17/2023, 9:38:33 AM): While we wait for an agent, let’s see if I
can help.
Peacock Helper (8/17/2023, 9:38:35 AM): How can I help you today?
Peacock Helper (8/17/2023, 9:38:37 AM): Menu Options:
Getting Started
Device Setup and Login
Payment and Subscriptions
Manage Account
Technical Assistance
Xfinity Customers
null (8/17/2023, 9:38:44 AM): Payment and Subscriptions
Peacock Helper (8/17/2023, 9:38:47 AM): I may not be able to fly far, but I can
answer your questions:
Peacock Helper (8/17/2023, 9:38:50 AM): Menu Options:
Peacock Plans
Recent Charges
Update My Billing Information
Change My Plan
Multiple Accounts
Cancel My Plan
Start Over
null (8/17/2023, 9:38:56 AM): Recent Charges
Peacock Helper (8/17/2023, 9:38:59 AM): What would you like more information about?
Peacock Helper (8/17/2023, 9:39:02 AM): Menu Options:
Recent Charges
Update Payment Card
Update Billing Address
Cancel My Plan
Why am I still being charged after I’ve canceled my Peacock subscription?
Start Over
null (8/17/2023, 9:39:07 AM): Recent Charges
Peacock Helper (8/17/2023, 9:39:10 AM): View recent charges here:
Peacock Helper (8/17/2023, 9:39:12 AM): https://www.peacocktv.com/account?
DCMP=helper-bot-3.2.1
Peacock Helper (8/17/2023, 9:39:14 AM): Did this give you the help you needed?
Peacock Helper (8/17/2023, 9:39:16 AM): Menu Options:
Yes
No
null (8/17/2023, 9:39:17 AM): No
Peacock Helper (8/17/2023, 9:39:19 AM): Let's fix that!
Peacock Helper (8/17/2023, 9:39:21 AM): What would you like to do next?
Peacock Helper (8/17/2023, 9:39:22 AM): Menu Options:
Start Over
Connect to Live Agent
End chat
null (8/17/2023, 9:39:24 AM): Connect to Live Agent
Pooja (8/17/2023, 9:39:28 AM): Thank you for contacting Peacock Customer Care.
Could you provide your full name and email address, please?
null (8/17/2023, 9:40:24 AM): Robert Riley: Email: [email protected]
Pooja (8/17/2023, 9:40:43 AM): Thank you, Robert. How may I assist you today?
null (8/17/2023, 9:40:53 AM): Why is my card being charged twice I wanted the
peacock plus
null (8/17/2023, 9:41:14 AM): Every moth being charged twice
Pooja (8/17/2023, 9:41:42 AM): I apologize for the inconvenience. I will be happy
to assist you.
Pooja (8/17/2023, 9:41:48 AM): For the safety and security of your account, please
verify the following information so we can best assist you:
1) The full billing address (Street Number and Name with Apt/Unit Number, ZIP Code,
and State) on your account
2) The last 4 digits of the credit card or PayPal email on file
null (8/17/2023, 9:42:21 AM): 5295 west Sutton dr. Vidor Texas 77662
null (8/17/2023, 9:42:30 AM): Robert j riley
Pooja (8/17/2023, 9:43:03 AM): We apologize. We are unable to locate an account
with the information you provided. Could the account be under different
information?
null (8/17/2023, 9:43:06 AM): 5174
Pooja (8/17/2023, 9:43:27 AM): Please share the full billing address (Street Number
and Name with Apt/Unit Number, ZIP Code, and State) on your account.
null (8/17/2023, 9:43:46 AM): Robert Riley
null (8/17/2023, 9:44:05 AM): 4295 W Sutton Dr.
null (8/17/2023, 9:44:20 AM): Vidor Tx, 77662
Pooja (8/17/2023, 9:44:31 AM): Thank you for the details, Robert.
null (8/17/2023, 9:44:36 AM): Card 5174
Pooja (8/17/2023, 9:44:56 AM): You have subscribed to the Premium Plus plan which
is for $11.99+taxes per month. This charge reflects two charges, $5.99 +taxes for
Premium and $6.00+taxes for Premium Plus. That is why it looks like 2 charges.
null (8/17/2023, 9:46:39 AM): So they can’t charge just 1 payment just wondering so
we have to have premium to get premium plus we can’t just have premium plus?
Pooja (8/17/2023, 9:47:53 AM): Yes, you are correct, in order to access the Premium
Plus subscription you need a Premium subscription.
null (8/17/2023, 9:48:35 AM): Well ok then that’s crazy lol ok just s checking
thanks that will be all
Pooja (8/17/2023, 9:49:14 AM): You are welcome, Robert. I appreciate your
understanding.
Pooja (8/17/2023, 9:49:20 AM): Apart from this, is there anything else I can assist
you with today?
null (8/17/2023, 9:49:37 AM): No thank you
Pooja (8/17/2023, 9:49:42 AM): Thank you for contacting Peacock Customer Care. Feel
free to reach out to us if you have any other concerns. Have a great day!