CaptivateIQ Reviews & Product Details

CaptivateIQ is very user friendly and has pretty nice UI. I am able to easily access historical information as related to my commission and take a look at upcoming commission payouts with ease. I also like that logging in via SSO is very easy so I don't need to worry about a lengthy process to get into my account. Review collected by and hosted on G2.com.

Overall, I've had a positive experience with the tool and cannot think of anything specific that I do not like. If I had to be nitpicky, I would like to see maybe a mobile app for something on the go if there isn't one that already exists. Review collected by and hosted on G2.com.

What I like most about CaptivateIQ is how easy it makes a traditionally messy and time-consuming process. Building and managing complex commission plans feels more intuitive, almost like working in a spreadsheet but with far more structure and reliability. I can set up logic, customize calculations, and push changes without relying heavily on engineers, which gives me a lot more control and flexibility.

It’s also great from a transparency standpoint. Reps can log in anytime and clearly see how their commissions are calculated, which helps build trust and cuts down on questions or disputes. The tool is fast, easy to navigate, and backed by solid support, making it feel like a real partner in managing incentive comp, not just another piece of software. Review collected by and hosted on G2.com.

While CaptivateIQ is a strong platform overall, I’d love to see more robust visualization options within the statement design. The current setup is functional, but adding more ways to visually represent performance, like charts, graphs, or goal tracking progress bars, would make statements more engaging and easier for reps to understand at a glance. Enhancing this area would improve transparency and help reinforce motivation by making comp data more intuitive and actionable. Review collected by and hosted on G2.com.

I really appreciate the UI of this tool. It not only accommodates complex formulas (if you know how to write Excel formulas, you'll have an easy time coming up to speed on CIQ formulas), but it also makes it very easy to backtrack and find where a formula is not accounting for a specific kind of transaction. I am the sole administrator of variable comp for our company (monthly, quarterly, and annual frequencies) and the nature of how this tool works allows me to efficiently clone plans and create new plans, and/or clone plan years. I've always received very prompt responses when I have questions for support, and they always make sure my questions are fully resolved. Review collected by and hosted on G2.com.

The only area for improvement is the ease of reporting, although I say that while seeing firsthand that they've been focusing on making the reporting easier. I certainly appreciate the Quick Reports and Global Attributes! They have made my reporting easier, although for new customers this will still be a learning curve. Review collected by and hosted on G2.com.

CaptivateIQ has been a game-changer for our commission management. One of the things I appreciate most is how customizable the platform is. It makes implementing our commission plans straightforward and efficient. The flexibility to adjust existing plans or add new ones as our business evolves is a major benefit, but making it easy is a significant bonus.

The user interface is intuitive, and it has helped us streamline many of our internal processes, saving both time and effort. The CaptivateIQ team is knowledgeable and supportive. They were incredibly helpful during the design and implementation phase, guiding us through every step to ensure a smooth rollout. Review collected by and hosted on G2.com.

Processing can be a bit slow at times, and filters take a while to update—likely due to the large data volume. Review collected by and hosted on G2.com.

The ease of implementing most complicated scenarios without the need of external consultants or IT support and how it's up to date with latest trends. It's very easy to use by commissions experts who know their job best and don't need to be efficient in IT. The speed of customer support replies and how easily it connects with most common external systems (it goes as far as API calls with amazing documentation). Review collected by and hosted on G2.com.

"With great power comes great responsibility", it's not so much an issue with the software but more a warning for organisations who would like to use it. Just because you can do anything you want doesn't mean you should. Review collected by and hosted on G2.com.

CaptivateIQ has exceeded my expectations. I have been working with different comp tools during the last 8 years and CIQ is by far the most user friendly and flexible one. Apart from offering transparency to the sales reps, it is also very easy to use from an admin perspective. It has smart features, such as the What-if calculator (that allows the reps to see the potential earnings for future deals), an embedded ticketing system (the Inquiry feature), great customization of commission statements, reports, dashboards, and even allows for the automatic identification of the deals generating true-up balances. What I like the most is that the Support team is really responsive and helpful as compared to other tools on the market (some even more reputable, see Xactly). Also, I appreciate the fact that the CIQ team always strives to improve their product and releases new features that improve the tool. I am totally content with my decision to use CIQ, because once you set it up correctly, it is very easy to use. Review collected by and hosted on G2.com.

I cannot say that there's something I dislike about the tool. If you are not familiar with the tool then you may find its customized formulas odd, or maybe some features may seem difficult to use (such as Advanced Reporting), but with some training everything makes sense. Review collected by and hosted on G2.com.

CaptivateIQ has completely transformed how we manage sales commissions. The platform is intuitive, flexible, and eliminates the manual effort and errors that come with spreadsheets. I especially appreciate the customizable logic, robust reporting features, and how easy it is to audit and trace calculations. Their customer support is responsive and knowledgeable, and the implementation process was smoother than expected. With CaptivateIQ, we’ve gained both visibility and confidence in our incentive programs—making payout cycles faster and more transparent for everyone involved. Review collected by and hosted on G2.com.

The reporting capabilities are powerful, but building reports can feel a bit bulky and unintuitive at first. It takes some upfront effort to configure everything the way you want. That said, once the reports are set up, they’re easy to use, reliable, and provide the clarity we need for ongoing analysis. Review collected by and hosted on G2.com.

I've been using CaptivateIQ for 5 years at different organizations and I'm generally very impressed with its performance overall. As an Admin of the platform, I have witnessed the evolution of the platform to incorporate more features and the company is extremely responsive customer feedback and recommendations for enhancements. The user interface is intuitive and easy to navigate, which allows for quick onboarding of new Admins / Users and has significantly sped up my teams' workflow. Integrations are easy to setup and maintain. I would Overall, I would highly recommend CaptivateIQ for its ease of use and efficiency. Review collected by and hosted on G2.com.

CapitvateIQ is a relatively newer entrant to the ICM marketplace. The platform may lack some of the features of more established ICM tools, but the gap between themselves and their competitors has narrowed significantly and the company consistently releases enhancements that enhance the Admin (and User) experience regularly. Review collected by and hosted on G2.com.

The most helpful aspect has been how easily the software handles our complex commission structures—some jobs involve payouts to over 10 individuals, and it simplifies calculation, tracking, and review with incredible efficiency. We use it weekly to manage and review payouts, and it’s become an essential part of our workflow. The implementation process was also seamless, which made adoption across our team quick and painless. The biggest upsides are accurate and timely commission payments, plus transparent reporting—our sales team can log in anytime to view their current and historical pay, which builds trust and reduces questions. Review collected by and hosted on G2.com.

The main downside is that when we need changes to our complex commission plans or request new features, it often requires escalation to a senior support resource—these requests are typically beyond the scope of the standard support team. Review collected by and hosted on G2.com.

The platform handles plan complexities, has a user-friendly end UI space for sales reps, and the fast processing helps reduce the need for commission adjustments in future months. The CaptivateIQ team is always responsive and nice to work with. I appreciate that they continue to develop new features and improvements regularly that are communicated in monthly calls with my customer success manager. Review collected by and hosted on G2.com.

There might be a slight learning curve if your plans are very complex, but once you get familiar with the tools and workflows, it becomes much easier to maintain and adjust where needed. I look forward to working with more report feature updates, as the current advanced reporting can be hard to manage if you have multiple plans with different metrics that need to be combined on a single dashboard. Review collected by and hosted on G2.com.