Reputation Reviews & Product Details

I really appreciate how easy Reputation is to use, which makes it a pleasure to manage our customer satisfaction follow-ups and reviews. Having everything in one place is a significant advantage because it streamlines the process of sending surveys and addressing reviews efficiently. This centralization saves time and effort by eliminating the need to switch between multiple platforms, thereby enhancing productivity. It's also noteworthy that I prioritize its usability so much that I would confidently recommend Reputation with a perfect score of 10 out of 10 to friends or colleagues. Review collected by and hosted on G2.com.

I find the whole reputation score aspect challenging. It's possible to increase our score, but maintaining it is difficult due to numerous variables beyond our control. Furthermore, it's hard to encourage customers to leave detailed reviews when happy, which impacts our sentiment scores negatively. Review collected by and hosted on G2.com.

It's convenient to manage and reply to all reviews from a single location, and it also makes preparing social media posts for various platforms much easier. Review collected by and hosted on G2.com.

The look and feel of the reporting section could be improved to be more user-friendly. For example, adding a search bar to help users quickly find specific reports would be more efficient than having to click through arrows one by one to see what’s available in each category. It would also be helpful to allow customization of the ribbon and dashboard so users can arrange the reports they use most or want to see in their preferred order, rather than being limited to the default setup provided by the platform. Review collected by and hosted on G2.com.

I appreciate how Reputation consolidates everything in one place, which makes it easy to manage responses to surveys and reviews efficiently. The new AI feature significantly enhances this experience by allowing me to respond quickly, even when managing multiple stores that receive numerous reviews. Having all this functionality centralized ensures that I can handle customer feedback seamlessly and keep up with the volume of interactions without any hassle. Furthermore, the initial setup was very painless, which was a great relief and allowed for a smooth integration into our existing processes. Review collected by and hosted on G2.com.

I dislike the issue with survey emails when they bounce due to incorrect email addresses. It's frustrating that I'm unable to resend the survey after correcting the email, which complicates my ability to ensure all feedback is captured effectively. Review collected by and hosted on G2.com.

Reputation has been extremely helpful in gathering patient surveys and feedback. I really value that all of the information is organized in one place and presented in detail, so I don’t have to guess what patients like or dislike. I also appreciate the scoring feature, as it allows us to track our metrics more effectively and set higher expectations for our company. Review collected by and hosted on G2.com.

THERE IS NOTHING TO DISLIKE ABOUT REPUTATION. I LOVE IT. Review collected by and hosted on G2.com.

The biggest upside to using the platform is using the "quick request", this function alone has taken my scores from the 600's to being consistent in the upper to middle 800's. Very simple to use, great addition to the platform. The reporting is pretty robust as well. Review collected by and hosted on G2.com.

The part that really upsets me about the platform is, I'll get one maybe two bad scores and the scores drop over night! Meanwhile I'll get 8 or more 5 star reviews in a row and it takes 30 days for the needle to move! WHY ???

I've expressed my displeasure in the past and all I heard was "well the the algorithm" , My response was "maybe change/modify the algorithm" did not hear anything else. Review collected by and hosted on G2.com.

Automated review gathering is the best and the feed they give you to view all your reviews is very clean and easy to use. Review collected by and hosted on G2.com.

There are a few areas that could be improved, but the main gripe I have is not being able to upload new users in bulk by myself. Having to go through support for these requests can often take longer than I would like, but it is acceptable. Review collected by and hosted on G2.com.

I love how Reputation allows us to closely monitor our reputation scores, which is crucial for understanding how well we are doing and what areas might need improvement. It's extremely satisfying to see our score adjust, and it gives us a real-time view of our standing. Reputation's capability to enhance our presence on platforms like Google has directly translated to more customer footfall, demonstrating the tangible impact of maintaining a good reputation. The process of setting up Reputation was very easy, which made the transition smooth and hassle-free. This ease of use is important as it allowed our team to integrate the platform quickly without any major learning curve. The fact that Reputation actively contributes to drawing more customers through improved online reviews is an invaluable advantage for our business. Review collected by and hosted on G2.com.

I would prefer to see a table of who is above us, where they are and how they are above us. Review collected by and hosted on G2.com.

I can micro-compare our scores, or macro-compare them to the area. I can see individual responses, reply to individual surveys, schedule social media posts, just about everything, before I even realize it's what we need to start doing more of next. The more my team uses it, the better we get! I particularly LOVE that I can see how many responses we had last year or the year before and what platforms they were on to help our score, too. Review collected by and hosted on G2.com.

Some of our responses are off-kilter because of changed scores, and I'd like to be able to really tweak some of the reports, but that might be MY know-how, not a limitation of the platform! Also, some managers can get hung up in the "we need these replies" or "we need more of these customers to fill out surveys" instead of focusing on the actual customer service side- I wish the "what you should do" pages reminded them that it's not just "get more Facebook reviews" but "Remember, every one of your customers today should WANT to leave you a great review!" Review collected by and hosted on G2.com.

I really appreciate Reputation for its powerful ability to track CSI scores and customer feedback effectively. This capability is incredibly valuable in resolving customer concerns, as it allows me to see and analyze customer feedback directly. With Reputation, I'm able to hone my customer service skills through repetition, continuously improving the way I address customer issues. The process is smooth and learning from customer interactions has become easier, leading to better service outcomes. Additionally, the initial setup was very easy, which made the transition to using Reputation seamless and stress-free. These benefits culminate in a strong, positive impression of the software, making me very likely to recommend it to others, as evidenced by my top rating of 10 out of 10 likelihood to recommend it to a friend or colleague. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I find the reporting feature in Reputation particularly valuable as it allows me to gather and analyze insights effectively, which is crucial for managing our multi-location venues. I also appreciate the listing accuracy provided by Reputation, which ensures that our information remains consistent and up-to-date across different platforms. Additionally, the initial setup of Reputation was very easy, making the transition from our previous tool, Tattle, smooth and hassle-free. Review collected by and hosted on G2.com.

I find that the reporting settings in Reputation could be improved, particularly with the use of global filters. I want to set an automatic date range that saves, and the current setting auto-selects the previous year, which I would like to change. Additionally, I would appreciate the ability to update the filter for all widgets simultaneously. Review collected by and hosted on G2.com.