Hi I was one of your doctors on Sunday 23rd March. I knew that I had a form of dermatitis that required oral antibiotics(which he wouldn't prescribe), he gave me Dermavate which only worked for the d... See more
Company replied
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Based on reviews, created with AI
Written by the company
Written by the company
Consultations with Certified Doctors
Ireland
Replied to 100% of negative reviews
Typically replies within 48 hours
I am writing to formally a recent charge of €45 for an online consultation through your platform. Unfortunately, this was one of the worst experiences I have had with an online GP service.
The doctor who contacted me only spoke to me for about 10 seconds, simply to tell me that she could not provide any solution to my request. Despite the extremely short call and the complete lack of medical assistance, I was still charged the full consultation fee.
I find this unacceptable and unfair. Other online GP services provide refunds in such cases of incompetence or incomplete service, and I believe I should receive the same consideration.
I kindly request a full refund of €45 or an alternative resolution as soon as possible. Please let me know if you need any further details regarding my consultation.
Such a goood experience , the doctor really listened to me he was on time and it was very fast
Reply from Dr.Online - Ireland
I’ve used this service more than once, usually with a satisfying outcome, however my recent experience was very poor.
Following a 3 minute video consultation I was issued a prescription for an antibiotic to address a soft tissue infection. These infections if untreated can escalate and become serious, hence seeking prompt treatment and bypassing my GP (as I was unable to get an appointment at short notice)
I experienced 2 issues that would dissuade me from using this service again:
1) Despite clearly selecting and communicating my preferred pharmacy, the prescription was sent to the wrong one. This resulted in nearly a 24 hour delay in starting treatment.
2) By day 3 of treatment, the infection spread and was affecting mobility. Taking significant rest and continuing to follow directions to the letter, it improved but by day 6 was clearly not resolved. By this stage I had secured an appointment with my GP who thought the dosage prescribed was half what they should have prescribed, hence the lack of effectiveness.
I don’t typically leave a business a negative review, but felt it necessary after giving them the opportunity to address this, and although responsive it was ultimately ineffective.
Reply from Dr.Online - Ireland
Nothing but a money grabbing company. Every single chance they get the force further unnecessary appointments on you, costing hundreds of euro. They are withholding my diagnosis and refusing to transfer my care to my gp. While they may seem cheaper at first, I can guarantee you they will spring constant unnecessary appointments on you, and your diagnosis and treatment will end up costing in the thousands. Terrible communication and no indication that you will require any of these further appointments. Avoid at all costs.
*** the answer that they have given below is very concerning that they can genuinely not reconcile the experience i have described above, with any complaints they have received. Yes I have used a different email address for trust pilot and for booking with them, however it is concerning that they cant find the complaint, because it then obviously means that they are regularly withholding patients data, and refusing to transfer care to patients gp. I have asked them 5 times to provide information about what regulatory body governs their ability to operate in Ireland, and each time they have refused to provide this information. They are also refusing to provide me with all of my personal data in line with GDPR regulations. They also say that the doctors the employ are not their employees somehow. Absolute scam company.
Reply from Dr.Online - Ireland
Very efficient, called me at appointment time and were very friendly
Reply from Dr.Online - Ireland
Reply from Dr.Online - Ireland
Reply from Dr.Online - Ireland
I love it! Super easy to use. Not expensive and the doctors are really good.
Reply from Dr.Online - Ireland
Was told about Dr Online by a friend after I told her of having to suffer driving to my doctor last year to get a prescription to help clear chest infection, decided to give Dr.Online a go yesterday & delighted I did. Spoke with a Lovely Dr. Who gave me prescription I needed.
Reply from Dr.Online - Ireland
Reply from Dr.Online - Ireland
I had an excellent experience with Dr Rana. I was able to get an appointment at short notice. The doctor was friendly, caring and really listened to my concerns. I received a referral and an appointment for a scan promptly after my consultation. Thank you for all your help.
Reply from Dr.Online - Ireland
Easy to book, booked a time and gave a brief description of symptoms on online booking. Dr phoned me back at the allotted time and assessed me. Prescribed antibiotics and my pharmacy had the prescription within 5 minutes. Fantastic service, I would have had to wait a week to see my own GP.
Reply from Dr.Online - Ireland
Fast , professional and helpful with information and prescription sent straight away.. call done on time.
Reply from Dr.Online - Ireland
Reply from Dr.Online - Ireland
Great service. Very easy to use and professional. Just what you need, when you need it. Brilliant value too
Reply from Dr.Online - Ireland
Went onto Dr online and within 10 minutes I had a very easy video consultation. It couldn't have been easier! Prescription was sent to my pharmacy straight away...i will definitely use again.
Reply from Dr.Online - Ireland
I got a very quick appointment with Dr online The Doctor was very kind and efficient and my prescription was in the pharmacy and ready to collect in two hours. I will certainly use this service again
Reply from Dr.Online - Ireland
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.