Dr.Online - Ireland Reviews 3,704

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the service's efficiency, highlighting the quick response times and the convenience of obtaining prescriptions promptly. Many reviewers specifically mentioned positive interactions with the doctors, describing them as professional, friendly, and empathetic. People value the ease of booking appointments, the availability of consultations, and the straightforward process of receiving prescriptions. Consumers also appreciate the accessibility of the service, especially when their regular GP is unavailable. The speed and convenience of the service are frequently praised, with many reviewers noting that they received prescriptions within minutes of their consultation. However, there are mixed opinions regarding the booking process and contact methods. A few reviewers reported negative experiences related to refunds.

Based on these reviews

Rated 4 out of 5 stars

Hi I was one of your doctors on Sunday 23rd March. I knew that I had a form of dermatitis that required oral antibiotics(which he wouldn't prescribe), he gave me Dermavate which only worked for the d... See more

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Rated 4 out of 5 stars

The doctor did not read through what I have written in the notes. I used hydrocort on my eczema and mentioned that it has no effect and the doctor still gave me the same thing and this can be bought... See more

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Rated 4 out of 5 stars

I previously dealt with Dr.Online and the experience wasn’t excellent, however, this time around it couldn’t have been better. Dr. Ursula is an incredible Doctor, she listened to my needs and dealt wi... See more

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Rated 4 out of 5 stars

I waited half an hour for my consultation and two hours for a prescription. Customer service was slow, but they followed up. Overall, good service, if slow for €45. Update- to be fair I got a call... See more

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Rated 5 out of 5 stars

Was told about Dr Online by a friend after I told her of having to suffer driving to my doctor last year to get a prescription to help clear chest infection, decided to give Dr.Online a go yesterday... See more

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Rated 5 out of 5 stars

Easy to book, booked a time and gave a brief description of symptoms on online booking. Dr phoned me back at the allotted time and assessed me. Prescribed antibiotics and my pharmacy had the prescrip... See more

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Rated 5 out of 5 stars

I had an excellent experience with Dr Rana. I was able to get an appointment at short notice. The doctor was friendly, caring and really listened to my concerns. I received a referral and an appointme... See more

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Rated 5 out of 5 stars

Dr. Thiago was extremely good with my daughter isabelle. She was experiencing a lot of pain in her abdomen. He prescribed her the perfect medication. She felt relieved almost immediately after takin... See more

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Rated 5 out of 5 stars

DR.Anum Sarwar was brilliant with my daughter this morning. She was a pleasure to deal with. So kind, caring and gentle. She put her straight at ease and asked her questions that she would understand... See more

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Rated 5 out of 5 stars

I’ve seen some mixed reviews here but that is NOT the experience I had. I was able to book an appointment mere moments after logging on, and had no issues with the video meeting. My doctor liste... See more

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Rated 5 out of 5 stars

Went onto Dr online and within 10 minutes I had a very easy video consultation. It couldn't have been easier! Prescription was sent to my pharmacy straight away...i will definitely use again.

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Rated 5 out of 5 stars

I saw Dr Tiago Figueira today - I also saw him a couple of days ago re the same condition. I have to compliment his clinical judgment in referring me for comprehensive blood tests. He has treated me e... See more

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Rated 5 out of 5 stars

Dr.online provides so many professional services. From the support and concierge team to the Doctors themselves I have mostly had an excellent experience every time. My consultation with Dr. GHAZNAIN... See more

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Rated 5 out of 5 stars

I had my first consultation today with Dr. Online and was very satisfied with the service I received. Everything went well from booking the appointment to joining the online consultation. The doctor w... See more

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Rated 3 out of 5 stars

The video consultation was fast and professional. We were told a prescription would be sent to our nominated pharmacy within 1 hour. It didn't. I emailed and I went onto the chat service. The pharmac... See more

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Rated 5 out of 5 stars

I got a very quick appointment with Dr online The Doctor was very kind and efficient and my prescription was in the pharmacy and ready to collect in two hours. I will certainly use this service again

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Rated 5 out of 5 stars

I am very happy with my experience. The doctor phoned me in a timely manner and was polite. I received my sick certificate within a few moments of our consultation. It was stress free, quick and a lif... See more

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Rated 5 out of 5 stars

Its a great service. Appointments are available from early morning till late night, the doctors are good and prescription is sent directly to our chemist. We've used it a few times and never had any i... See more

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Rated 5 out of 5 stars

Excellent service. I got an appointment very quickly and my prescription was at the chemist within minutes. Dr Ahmad was so patient and understanding. He listened carefully and spent the time I needed... See more

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Rated 5 out of 5 stars

The appointment was easy to book and availability to see a doctor was within a short time, there was no long wait. The prices for the consultation were clearly laid out so I knew what to expect. The d... See more

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Rated 5 out of 5 stars

Great Service, booked it at 830 for a 915 app, doctors are over flowing at the moment and impossible to get an app so we needed our little girl seen,most likely viral but as christmas week they gave a... See more

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Rated 5 out of 5 stars

In a world of endless ringing of your normal GP's receptionist and trying to win the life lottery of getting an appointment in 7 week's time.... Dr.Online is a life saver and cheaper than my regular G... See more

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Rated 5 out of 5 stars

Great service - easy, straightforward and cost effective. I have used Dr.Online several times over the last 6 months. Every appointment has been a straightforward process with a lot of available ti... See more

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Rated 5 out of 5 stars

This service is exceptional. I had to reach out and ask them to change my appointment to see Dr. Ursula earlier than I expected and I was immediately accommodated. Just when I thought i had to strugg... See more

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Rated 5 out of 5 stars

Recently I had to avail of Dr.Onlines services. The Dr who contacted me via phone. Mr Ahmad was very friendly, professional, empathetic, accommodating and supportive. He provided ample time for me t... See more

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Rated 5 out of 5 stars

The service is amazing and so professional. You never hsve to wait. You are never considered just a number as you are in regular GPs. The psychiatrist Dr.Ursula treats you so well and works with you a... See more

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Rated 5 out of 5 stars

Very Efficient. My normal GP is closed due to Christmas and I have a chest infection. Placed the online consultation and in 45 minutes i had a video call with a Dr. She prescribed steroid and antib... See more

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Rated 5 out of 5 stars

I have used it now for the past year. And i even recommend it for other people. I have used it for prescriptions and sick notes. I found it reliable and good service. In Ireland I find the GP that ta... See more

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Rated 5 out of 5 stars

Wonderful highly recommend. No attitude from an overworked under appreciated receptionist. No 3 or 4 day wait. Immediate service. Being seen at home saves a lot of hassle. Prescription emailed s... See more

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Rated 5 out of 5 stars

Couldnt get an appointment with my own GP. Booked an appointment with Dr Online at 21.45pm on Friday night and had consultation over and prescription sent to my pharmacy of choice by 22.10pm. Excell... See more

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Rated 5 out of 5 stars

My normal GP is closed due to Christmas and I have a chest infection. Placed the online consultation and in 5 minutes i had a video call with a Dr. She prescribed steroid and antibotics and sent the... See more

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Rated 5 out of 5 stars

Very friendly and efficient doctor. Was very impressed. Will be recommending to friends and family for definite. My boyfriend was next to me for consultation and he said the exact same. Thanks to Dr... See more

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Rated 5 out of 5 stars

Hi, first time using service, first class, easy booked time, doctor called back early, spoke briefly, prescription organised at nearby pharmacist, such a smooth and easy process. Hope the medicine wor... See more

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Rated 5 out of 5 stars

I can't recommend enough. I had Dr slawomir zelazek, a psychologist to assess if I had ADHD. He was so nice and easy to talk to and there was little waiting time. I need to do one more appointment wit... See more

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Rated 5 out of 5 stars

I cannot say enough what a relief for my family especially having young kids that this service is available and so quick to speak with the doctor. 5 minute consultation covering all my symptoms and I'... See more

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Rated 5 out of 5 stars

I arrived in Dublin Airport at 5pm on Thursday afternoon with a painful ear infection and swelling in my face. I don't live in Ireland or have access to a local GP there. I did not want to go... See more

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Rated 5 out of 5 stars

Dr. Slawomir Zalazek has been outstanding throughout my ADHD assessment. He is highly knowledgeable, patient, and thorough, taking the time to explain my test results in detail and answer all my quest... See more

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Rated 5 out of 5 stars

Clear accurate concise and economical, will definitely be using this service from here on. Can't get my own gp for at least 2 weeks and they constantly change. This service is much more efficient and... See more

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Rated 5 out of 5 stars

I have been using this wonderful online site for all of my medical and mental health needs. I needed to take some personal sick leave due to not being in a personally good place. The doctor was very u... See more

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Rated 5 out of 5 stars

Dr Ghaznain was great. Helped me with my son's acne diagnosis quickly and explained the treatment plan to start with and how we will review going forward. Sent me an email promptly afterwards so I hav... See more

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Rated 5 out of 5 stars

Very straight forward to book with many last minute slots , the appointment was done in a timely manner yet without feeling rushed , overall highly recommend !!

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Rated 5 out of 5 stars

Great Service help when it is needed, very efficient. I have used this service many times and have always had a great experience . The speed from first click to your prescription arriving at pharmac... See more

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Rated 5 out of 5 stars

I recently had a consultation it was incredibly impressed with the entire experience. From the moment I logged in, the process was seamless and efficient. Scheduling the appointment was quick. My doc... See more

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Rated 5 out of 5 stars

Very easy and quick. Within 10 mins had seen a doctor and my prescription was on order in the local pharmacy. Also reduced price than going to the GP ! Thank you

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Rated 5 out of 5 stars

Excellent efficient service felt listened to when I described the symptons I said about my son and gave the correct treatment

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Rated 5 out of 5 stars

Fast , professional and helpful with information and prescription sent straight away.. call done on time.

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Rated 5 out of 5 stars

Excellent service. It was such a relief during the night when I knew i could get an appointment before work so easily this morning. The doctor gave me great advice and told to rest and I had my sick... See more

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Company details

  1. Home Health Care Service
  2. Child Health Care Center
  3. Doctor
  4. Mental Health Service
  5. Women's Health Clinic

About Dr.Online - Ireland

Written by the company

Dr.Online was born in 2020 with the mission of bringing individuals and healthcare professionals closer together. Through our platform, we have carried out thousands of online consultations, in a simple and secure way, eliminating barriers of time and distance.

Whether you need urgent or specialty medical advice, mental health support, a medical certificate, prescription renewal, or travel consultation, we have the solution. Our network of healthcare professionals covers different fields and specialties to meet your needs.

We pride ourselves on providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is fluid, reliable, and effective.

Dr.Online is not about the future of Medicine. It's about the present!

Written by the company

Comfort and Versatility of Online Consultations
Talk immediately with clinicians from various specialties, from the comfort of your home, through any computer, tablet or smartphone.
The Best Doctors
From general medicine to psychiatry, the healthcare professionals at Dr. Online are committed to the qualities that make you feel safe and supported.
A Global Community
Dr. Online is available in various countries and languages with community standards that help promote safety and a sense of belonging for everyone.
Assistance in Multiple Languages
Our global support is available with a dedicated team ready to help, regardless of your location or time zone.

Quick, Simple and Secure Scheduling

Consultations with Certified Doctors

We take pride in providing excellent service and prioritizing the privacy and confidentiality of our patients. We work daily to ensure that every interaction on our platform is smooth, reliable, and effective.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 1 out of 5 stars

I am writing to formally a recent…

I am writing to formally a recent charge of €45 for an online consultation through your platform. Unfortunately, this was one of the worst experiences I have had with an online GP service.

The doctor who contacted me only spoke to me for about 10 seconds, simply to tell me that she could not provide any solution to my request. Despite the extremely short call and the complete lack of medical assistance, I was still charged the full consultation fee.

I find this unacceptable and unfair. Other online GP services provide refunds in such cases of incompetence or incomplete service, and I believe I should receive the same consideration.

I kindly request a full refund of €45 or an alternative resolution as soon as possible. Please let me know if you need any further details regarding my consultation.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Such a goood experience

Such a goood experience , the doctor really listened to me he was on time and it was very fast

17 October 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Mollie,

Thank you so much for your kind feedback! 🌟
We’re delighted to hear that you had a great experience and that the doctor was attentive and punctual. Providing timely and compassionate care is always our priority.

We truly appreciate you taking the time to share your experience.

Warm regards,
Rona
Dr.Online Assistant

Rated 2 out of 5 stars

Ok, but depends on the doctor assigned

I’ve used this service more than once, usually with a satisfying outcome, however my recent experience was very poor.

Following a 3 minute video consultation I was issued a prescription for an antibiotic to address a soft tissue infection. These infections if untreated can escalate and become serious, hence seeking prompt treatment and bypassing my GP (as I was unable to get an appointment at short notice)

I experienced 2 issues that would dissuade me from using this service again:

1) Despite clearly selecting and communicating my preferred pharmacy, the prescription was sent to the wrong one. This resulted in nearly a 24 hour delay in starting treatment.

2) By day 3 of treatment, the infection spread and was affecting mobility. Taking significant rest and continuing to follow directions to the letter, it improved but by day 6 was clearly not resolved. By this stage I had secured an appointment with my GP who thought the dosage prescribed was half what they should have prescribed, hence the lack of effectiveness.

I don’t typically leave a business a negative review, but felt it necessary after giving them the opportunity to address this, and although responsive it was ultimately ineffective.

10 October 2025
Unprompted review
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Reply from Dr.Online - Ireland

Dear Gavin,

Thank you for your message, and we’re truly sorry for the experience you’ve had.

We’ve reached out to the doctor regarding your consultation and are currently awaiting their response. We’ll get back to you as soon as we receive an update.

We appreciate your patience and understanding in the meantime.

Kind regards,
Irina Costa
Customer Service Lead PT, IE & UK

Rated 1 out of 5 stars

Nothing but a money grabbing company

Nothing but a money grabbing company. Every single chance they get the force further unnecessary appointments on you, costing hundreds of euro. They are withholding my diagnosis and refusing to transfer my care to my gp. While they may seem cheaper at first, I can guarantee you they will spring constant unnecessary appointments on you, and your diagnosis and treatment will end up costing in the thousands. Terrible communication and no indication that you will require any of these further appointments. Avoid at all costs.

*** the answer that they have given below is very concerning that they can genuinely not reconcile the experience i have described above, with any complaints they have received. Yes I have used a different email address for trust pilot and for booking with them, however it is concerning that they cant find the complaint, because it then obviously means that they are regularly withholding patients data, and refusing to transfer care to patients gp. I have asked them 5 times to provide information about what regulatory body governs their ability to operate in Ireland, and each time they have refused to provide this information. They are also refusing to provide me with all of my personal data in line with GDPR regulations. They also say that the doctors the employ are not their employees somehow. Absolute scam company.

14 October 2025
Unprompted review
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Reply from Dr.Online - Ireland

Dear Ste,

We’re sorry to hear that your experience did not meet your expectations. However, we were unable to locate any record of your contact or any information related to the situation you described.

To help us investigate the matter and assist you as best we can, please contact us at [email protected] providing your name or the email address used when making the booking.

We cannot cross references based on assumptions, due to GDPR compliance.

We sincerely appreciate your cooperation and willingness to allow us to clarify this situation.

Kind regards,
Irina Costa
Customer Service Lead PT, IE & UK

Rated 5 out of 5 stars

Very efficient

Very efficient, called me at appointment time and were very friendly

26 September 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Chloe,

Thank you for your kind feedback! We’re glad to hear that you had a smooth and friendly experience during your appointment. We appreciate you taking the time to share your positive experience with us!

Warm regards,
Rona
Dr.Online Assistant

Rated 5 out of 5 stars

Very friendly and efficient

Very friendly and efficient

9 October 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Michelle,

Thank you for sharing your experience! We’re pleased to know that our team provided friendly and efficient service during your appointment.

Warm regards,
Rona
Dr.Online Assistant

Rated 3 out of 5 stars

Not helped me too much tbh

8 October 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Mihaela,

We are sorry to hear that your consultation did not meet your expectations. We have sent you an email to better understand your experience and to learn what may have happened during your consultation that made you feel unsupported.

The analysis of your case will certainly help us improve our service and prevent similar situations in the future.

Thank you for your understanding.

Kind regards,
Irina Costa
Customer Service Lead – PT, IE & UK

Rated 5 out of 5 stars

Very good experience for me…

7 October 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Parvathy,

Thank you for your kind feedback! We’re glad to hear you had a very good experience. Your satisfaction is our priority, and we look forward to assisting you again in the future.

Warm regards,
Rona
Dr. Online Asssistant

Rated 5 out of 5 stars

So handy

So handy, lovely doctor, great value for money

3 October 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear April,

Thank you so much for your kind words! I'm truly glad to hear you had a positive experience. It means a lot to know you felt well taken care of and found value in the service. Looking forward to seeing you again if ever you need anything!

Warmest regards,
Naomi, Dr.Online Assistant

Rated 5 out of 5 stars

I love it

I love it! Super easy to use. Not expensive and the doctors are really good.

3 October 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Natalia,

Thank you for your lovely feedback! I'm so pleased to hear you found the service easy to use and affordable, and that you felt well looked after by the doctors. We really appreciate your support!

Warm regards,
Naomi, Dr.Online Assistant

Rated 5 out of 5 stars

Excellent!

Was told about Dr Online by a friend after I told her of having to suffer driving to my doctor last year to get a prescription to help clear chest infection, decided to give Dr.Online a go yesterday & delighted I did. Spoke with a Lovely Dr. Who gave me prescription I needed.

3 October 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear GK,

Thank you so much for sharing your experience! I'm really glad you gave Dr. Online a try and that it made things easier for you this time around. It's great to hear the process was smooth and that you felt well cared for. Wishing you a speedy recovery!

Warm regards,
Naomi, Dr.Online Customer Support

Rated 5 out of 5 stars

Lovely guy

Lovely guy, fast and efficient. Very skilled.

4 October 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Moira,

Thank you so much for your kind words! I'm really glad to hear you had a positive experience and felt things were handled efficiently. Your feedback is truly appreciated!

Warm regards,
Naomi, Dr.Online Customer Support

Rated 5 out of 5 stars

Fast and helpful

1 October 2024
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Lily,

Thank you for your kind words! We’re glad to know you found our service fast and helpful. We appreciate your feedback and look forward to supporting you again in the future.

Warm regards,
Rona
Dr.Online Assistant

Rated 5 out of 5 stars

Excellent experience

I had an excellent experience with Dr Rana. I was able to get an appointment at short notice. The doctor was friendly, caring and really listened to my concerns. I received a referral and an appointment for a scan promptly after my consultation. Thank you for all your help.

26 September 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Janice,

Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with Dr. Rana. It's great to know you felt listened to and cared for, and that everything moved quickly with your referral and scan appointment.

We really appreciate you taking the time to share your feedback. We're always here if you need us again!

Best wishes,
Naomi
Customer Support Team
Dr.Online

Rated 5 out of 5 stars

Great service

Easy to book, booked a time and gave a brief description of symptoms on online booking. Dr phoned me back at the allotted time and assessed me. Prescribed antibiotics and my pharmacy had the prescription within 5 minutes. Fantastic service, I would have had to wait a week to see my own GP.

23 September 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Orla,

Thank you for your lovely feedback! We're so pleased to hear that the booking process was straightforward and that you were seen promptly at your chosen time. It's great to know the prescription reached your pharmacy quickly and saved you a long wait for a GP appointment.

Wishing you a speedy recovery, and we're here if you ever need us again!

Warm regards,
Naomi
Customer Support Team
Dr.Online

Rated 5 out of 5 stars

Timely , reliable service

Fast , professional and helpful with information and prescription sent straight away.. call done on time.

23 September 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Paul,

Thank you so much for your kind feedback! We’re glad to hear you found the service fast, professional, and helpful. It’s great to know your call went smoothly and everything was handled on time. We truly appreciate your trust in us and look forward to assisting you again whenever needed.

Warm regards,
Rona
Dr.ONline Assistant

Rated 5 out of 5 stars

It was a great experience

It was a great experience

4 June 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Kalina,

Thank you so much! We're glad to hear you had a great experience. We hope to see you again soon!

Warm Regards,
Naomi, Dr.Online Assistant

Rated 5 out of 5 stars

Great service

Great service. Very easy to use and professional. Just what you need, when you need it. Brilliant value too

19 September 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear W.Doyle,

Thank you so much for your kind words! We're thrilled to hear you found the service easy to use, professional, and great value. That’s exactly what we aim for, making things simple and reliable when you need it most. We really appreciate you taking the time to share your experience!

Warm Regards,
Naomi, Dr.Online Customer Support

Rated 5 out of 5 stars

Went onto Dr online and within 10…

Went onto Dr online and within 10 minutes I had a very easy video consultation. It couldn't have been easier! Prescription was sent to my pharmacy straight away...i will definitely use again.

18 September 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Andrew,

Thank you for your wonderful review! We're so glad to hear that your video consultation was quick and seamless, and that your prescription was sent without delay. It’s great to know the process worked just as it should for you. We really appreciate your feedback and look forward to helping you again when you need us!

Best Wishes,
Naomi, Dr.Online Customer Support

Rated 5 out of 5 stars

I got a very quick appointment with Dr…

I got a very quick appointment with Dr online The Doctor was very kind and efficient and my prescription was in the pharmacy and ready to collect in two hours. I will certainly use this service again

18 September 2025
Unprompted review
Dr.Online - Ireland logo

Reply from Dr.Online - Ireland

Dear Anne,
Thank you so much for sharing your experience. We are glad to know your appointment was quick, the doctor was kind and efficient, and that your prescription was ready so promptly.
Kind regards,
Julia
Assistant at Dr.Online

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