Scale with Cloud and AI Endpoints engagements

Empower your customers to unlock the full potential of cloud-based endpoints with Windows 365, Azure Virtual Desktop, and Microsoft Intune Suite. Demonstrate real business value, spark interest, and accelerate their journey to secure, scalable, and productive cloud adoption.

Download the Cloud Endpoints Partner Guide to learn more about FY26 investments protected

Explore Engagements

Objective

Help customers gain a better understanding of their business requirements and objectives for a Windows in the Cloud solution managed by Microsoft Intune Suite and provide them with practical knowledge and hands-on experience to implement the best-fit solution for their organizations.


Process

With this flexible and modular engagement, you can choose any combination of resources and assets provided in the guide – or use your own assets. Through this engagement, you'll:

  1. Focus on gathering the customer's business requirements and objectives to tailor the Windows 365 and Microsoft Intune Suite solutions to your customer's needs.
  2. Present the capabilities and benefits of Windows 365 and Microsoft Intune Suite, highlighting how they can enhance productivity, security, and manageability.
  3. Work together on designing and implementing a proof of concept or pilot to validate the solutions in the customer's environment.
  4. Plan next steps for adoption, including training, deployment strategies, and ongoing support.
Download the Delivery Guide
Cloud Endpoints Envisioning & PoC

Other engagement resources

Explore supporting assets that can be used supplement or enhance your engagement delivery.

Cloud Endpoints Accelerate Partner Guide

Learn about the FY26 Cloud Endpoints Accelerate Program, including modular engagement models, partner and customer eligibility, incentive structures, and performance measurement criteria to help partners drive adoption and successful deployment of Windows 365, Intune Suite, and Azure Virtual Desktop solutions.

MCI Incentive Guide

Get a comprehensive overview of FY26 Microsoft Commercial Incentive (MCI) programs – including eligibility, earning opportunities, engagement types, and updated policies – for Modern Work, Security, Azure, Business Applications, and Enterprise solution areas. Find details on how partners can maximize rewards for driving customer outcomes across various purchasing motions and engagement models.

Business Case Builder

Leverage real customer data to show the return on investment (ROI) that organizations can achieve by adopting our solutions across Modern Work, Security, Surface and more. The tool provides standardized and custom calculations to help you create a business case specific to your customer's environment and needs.

Demos and trials

Enable your customers to experience Windows in the Cloud and Microsoft Intune Suite firsthand. Initiate customer trials for MCI approved engagements to showcase cloud-based endpoint management, security, and productivity features- enabling customers to validate solutions directly in their own environment and accelerate adoption.

Partner support

Tier 1 Support

Got questions?

For questions related to the MCI claims process, engagement delivery, or invoicing

Availability: Internal Microsoft employees and external partners

When submitting your support ticket, include:

  • Problem summary: Brief explanation of the issue
  • Workspace: Incentives
  • Problem type: Type Engagements to filter and select the most relevant subtopic

Response time: Expect a reply within 3-4 business days.

Submit a query to the Partner Center Support Team

Tier 2 Support

Ticket resolution not satisfactory?

For cases where a Tier 1 support ticket has already been raised and is either out of SLA or has been closed with an unsatisfactory resolution

Availability: Internal Microsoft employees and external partners

When sending your email, include:

  • Tier 1 support ticket information

Response time: Expect a reply within 3-4 business days.

Send an email